IPhone Contact Center. Iphon Support Service in Russia Phone Number

Products apple companiesAs no other devices are accompanied by a powerful support service even after the sale. For users of an extensive network service centers Worldwide, a huge application store (often free), various profile communities, etc. What kinds of help can count the consumer?

Guaranteed help

As for the support of the iPhone - free support is distributed on them. technical service in telephone mode. It is provided throughout the three months from the date of purchase of the phone (which is why it is important to store a check and original box). Service assistance is: accompanied by difficulties with setting, installing system and applications, connections iPhone to other devices. It is rather consulting services, because Users are provided with recommendations for eliminating listed problems during the operation of a new iPhone. There are no restrictions on the number of appeals - call at least ten times a day.

Such technical support iPhone (and other devices) throughout Russia available by phone 495-580-95-57. Calls and remote diagnostics are not charged (in the above period after purchase).

Therefore, before applying for advice in the service, make sure that you still have the right to it. Follow the link to a special resource - checkcoverage.apple.com/en. Before that, do not forget to see serial number phone It can be found either on the package sticker, or in the settings of the iPhone itself (in the section of the device information).

In the conditions of providing free technical composites on the phone, it is indicated that communication operators that are Apple partners can also perform customer consulting - with buy iPhone through your chain stores.

On the territory of the Russian Federation support this service Beeline and Megafon.Tell praise deserves company attention to people with special needs. This is how special settings are provided for communication with the services for poorly seen people. There is even a separate line in American representation, especially for users with hearing problems and vision.

Alternative support

Another option to receive aid - contact directly with the operator by calling the number in Russia: 8-800-333-5173 - in the support service of buyers of the Regional App Store.

Calls are accepted exclusively working days - from 9.00 to 21.00. Here you will receive a consultation about the presence of an interesting device, the period of its delivery, you can place an order, etc.

When you, for some reasons, you cannot make a call to the specified number, you can use the techservis prompts: https://getsupport.apple.com/. In a large list, you can find detailed description The most common telephone problems (as well as other devices from Apple) and how to eliminate them.
If you have a solution to solving your problems, there are no problems in the list - send a request to the support service. Try to set out the essence in the most detail so that the company's specialists can quickly find out its cause and contact you soon. You can leave the request by reference: https: //getSupport.apple.com/getProductgroupList.action? Locale \u003d RU_RU, sending your own electronic drawer Or the phone number to find out the details.

Community

Do you own English at a decent level? You can also visit the Apple Support Community Apple Support Communities. In it, users in real time discuss each other problems with an iPhone, share with others their findings by their decision, are advised to be advised to company representative specialists. Here you can learn a lot of useful tips, and immediately apply them in practice, without tedious correspondence with the services. The correspondence service is divided into subsections (applications, Internet, camera, calls, etc.) to make it easier to find the necessary information.

The information presented in the community will also be interesting to developers of "iron", applications or accessories for iPhone. You can learn many ideas to improve its work or improve the convenience of operation.

Not bad assistant and group of users of EPL products -Appleusergroupresources.com. They can find like-minded people around the world. Share the features of using iPhones in different parts of the world. And this is important, given some limitations introduced at the state level in a number of countries (in the UAE, for example).

As you can see, it is not necessary to turn the phone for service centers at all, there is a mass alternative options Detecting and eliminating any iPhone troubleshooting. Therefore, even the end of the last three-month period is not upset at all. In addition, the independent solution of the problem encourages the owner to learn about the principles work iPhone. The mass of useful characteristics is revealed, which he did not even suspect, and not what was actively used. In any case, visiting the above resources will benefit you.

If there are serious software failures or a production marriage, and no advice helps - it should definitely be asked to help professionals. And now you know where to turn.

Each week, Apple top managers are distinguished by serious statements, in the "apple" world constantly something happens. But what if you look inside the company on the other side, the parties of ordinary workers? We managed to contact one of the people close to Apple (it does not work in the company, but asked to leave his name for the scenes) and ask him about the features of work in the most expensive company in the world.

It turned out that there are four departments in Russian support, each - almost a hundred people, they are all posted in different countries EU. These departments are exclusively supported by IOS users. They serve everyone who speaks Russian and calls the Moscow number. If you call even from Montreal - help him.

Extreme situations also happen - for example, 2 hours to create an Apple ID to the user, then search in the application, wait for its download. Frequently addressed "suddenly" lost contacts and calendars, many simply call to learn about the state of their phone (new whether with a guarantee, PCT). Stupid appeals most often no.

Support uses 21.5-inch imac of a variety of configurations. Pretty powerful devices. The schedule of work is in advance, taking into account the wishes of the employee. All Russians work, even on the interview check the level of ownership of the Russian language. Well, and English needs to know, of course.

For work is used special application Ilog. It is distinguished by Salesforce, Oracle and even SAP. He, as any Apple's software product, is notable for its intuitive simplicity and multifunctionality: you gain the name of the case (situation), and he in real time it takes you an article to solve the problem.

With the help of Ilog, you can reject from the operator for one click, to obtain data on the device, including all its history of fixing, you can find out with the help of diagnostics to know that it is currently wrong with it: detailed information about any component. You can take and disable the FaceTime user with another utility: ICLOUD Support App. Disable iMessage, Facetime, Keychain and so on. But for justice, the support does not see any users of users who should not touch them: she sees how many photos, how many contacts and so on, but not the pictures and contacts themselves.

Track the device even from the user's knowledge is impossible. If Apple ID steal, the support looks that he is wrong with him, asks questions to make sure the identity of the caller. If everything is OK, then send a letter to the agreed box. If the thief even changes the Apple ID itself, then all this can be seen and quickly fixed. So they have no chance.

The number of appeals depends on the day: on Friday quietly, everyone scored on the phones and rushing to the nature of the "meadow". On Monday, the Achglag - everyone remembers the phones. If you take the average - 10 calls per day per person.

On average staff apple support Get from 1000 euros to 3000 euros, depending on the country and experience. About the ban android devices - everyone is free to choose what he likes more. Many workers use smartphones on Android and feel great.

With the release of iOS 9 appeals to support added - many appeals from those who have impaired themselves with designers and engineers, and gives an indication to correct certain bugs operating system. But there are also handling of the case: so, for example, iOS 9.0.1 was released due to a bug leading to the iPhone hang when the device is updated.

We will continue to look behind the scenes of work in Apple, and in the future you will be waiting for a lot of interesting things.

If you encountered a problem related to "apple" technician or one of apple services, and solve it on their own or with the help of specialists with failed, it's time to ask the company's support. About how to contact Apple technical support will tell in this instruction.

Important: Before calling or writing to Apple, make sure that your device is still entitled to maintain and support. You can do this on the special page of the Apple official site, where you need to enter the serial number of the device and click "Continue."

Contact Apple Technical Support by phone

Most. fast way Apple support is a call by phone. Moreover, it is by phone that you can receive advice on the work of all your devices - the possibility of online chat with representatives of the company will be available far from all issues.

room technical support Apple: 8 495 580 9557

It is worth noting that the line works only on weekdays, from 09:00 to 20:00 Moscow time.

How to Contact Apple Technical Support Online