Service iPhone. Where to find support for your iPhone

Apple has provided its users with convenient and responsive support. Having any product of the company, you can dial the support service from the iPhone and ask a variety of questions: from the order of work certain keys and buttons to the order of settings for certain functions. You can also learn about the new properties of the company's products. In addition, you can register a product, have your device repaired, or complain about poor service. The company is interested in ensuring that its customers always have convenient and high-quality equipment that can compete with other flagships, and therefore pays the lion's share to serving its customers.

To contact a company representative, you can go to the website https://support.apple.com and directly contact the specialist in the online chat mode. If it is convenient for you, you can leave your phone number and the operator will call you back at the appointed time. If you have several questions, an expert will readily answer all and suggest available solutions. The service is available to its clients at any time of the day. different countries.

Also, if you are in Russia, you can call at any time on a single toll free number hotline Apple in the Russian Federation: phone number 8 800 555 6734.

If you are a resident of Moscow or the Moscow region, then you can quickly get through to the multichannel support phone number: 8 495 580 95 57 at the rate applicable to your telephone operator.

Why do you need a service - hotline?

By the way, if your Apple device broke, you can leave a request to repair your iPhone, iPad or Mac computer in the support service. A specialist will contact you as soon as possible to fix your problem and help you contact an Apple Authorized Center nearby. Indeed, one of the main principles of the company's work is trust in it and user support.

If you are interested in information about Apple products and details of its purchase, as well as guarantees for operation, the Apple Online Store is at your service, where you can order and receive software, interesting accessories, and necessary equipment at any time. To purchase, you need to call 8-800-333-51-73, available from 9:00 to 21:00 on weekdays.

Apple has a wide network of service centers around the world and on all continents. So, by going to any site of the company's technical support, you will find an interactive map of countries with addresses and phone numbers, chats for communication in the place where you are now. Support is provided by the company's specialists who will be able to communicate with you in a language you understand.

If you decide to call for a broken device, support will be provided faster if you first find serial number your device, as this will optimally connect you with the right support technician.

If the need arises, there is also a convenient online support request, after which an expert will contact you.

What else can I ask for support?

In the support service from the specialists, you can find out about the methods of additional service, as well as find out if the warranty is still valid for your iPhone or tablet, having previously entered the serial device number. AppleCare Protection Plan gives you phone support and allows you to additional service for service Apple.

The main feature of the AppleCare Protection Plan is that it provides additional rights for all users: additional service, universal support, software product maintenance. A warranty on the hardware stuffing of the device can be obtained from AppleCare Protection Plan for a period of up to 3 years, which in turn is cheaper than the cost of spare parts and payment for the work performed by experts who are authorized by Apple around the globe.

AppleCare Protection Plan covers products such as MAC computers, modules random access memory, accessories, batteries, floppy drives, AirPort4.

Often customers call the service because they need help - forgot iPhone password, iPad or iPod touch, and even worse when the device is locked.

If you have a problem, for example, you lost your iPhone, it was stolen from you, or you found someone else's iPhone, in addition to contacting the police, you can report this to the service and technical support will help you block your data based on the serial number of the iPhone ID or find the owner of the smartphone. They will also tell you about the features of the Find iPhone feature for Apple devices.

Every week Apple top managers make serious statements that something is constantly happening in the "apple" world. But what if you look inside the company from the other side, the side of ordinary workers? We managed to contact one of the people close to Apple (he does not work for the company, but asked to leave his name behind the scenes) and ask him about the peculiarities of working in the most expensive company in the world.

It turned out that there are four departments in Russian support, each with almost a hundred people, all of which are located in different EU countries. These departments are solely dedicated to supporting iOS users. They serve everyone who speaks Russian and calls a Moscow number. If they even call from Montreal, they help him too.

Extreme situations also happen - for example, create an Apple ID for a user for 2 hours, then search in the application, wait for it to load. Often people who have “suddenly” lost contacts and calendars are asked to, many simply call to find out about the condition of their phone (whether new, with a guarantee, PCT). More often than not, there are no stupid addresses.

Support uses 21.5-inch iMacs in a wide variety of configurations. Quite powerful devices. The work schedule is agreed in advance, taking into account the wishes of the employee. All Russians work, even at the interview they check the level of Russian language proficiency. Well, you need to know English, of course.

Used for work special application iLog. It compares favorably with Salesforce, Oracle, and even SAP. It, like any Apple software product, is notable for its intuitive simplicity and versatility: you type the name of the case (situation), and at this time it displays articles to you on solving the problem in real time.

With the help of iLog, you can untie from the operator in one click, get data about the device, including its entire history of repairs, you can use diagnostics to find out what is wrong with it at the moment: detailed information about any component. You can turn FaceTime off and on with another utility: iCloud Support App. Disable iMessage, FaceTime, Keychain, and so on. But in fairness, support does not see any user data that should not concern them: it sees how many photos, how many contacts, and so on, but not the photos and contacts themselves.

It is impossible to trace the device even with the consent of the user. If the Apple ID is stolen, support looks at what is wrong with it, asks questions to verify the identity of the caller. If everything is ok, then they send a letter to the specified mailbox. If the thief even changes the Apple ID himself, then all this is visible and quickly fixed. So they have no chance.

The number of calls depends on the day: it is quiet on Friday, everyone is on their phones and rushes to the nature to "fry meat". On Monday, there is a full house - everyone remembers the phones. If we take the average - 10 calls per day per person.

On average, Apple support staff receive between € 1,000 and € 3,000 depending on country and experience. About banning Android devices - everyone is free to choose what they like best. Many employees use Android smartphones and feel great.

With the release of iOS 9, support calls have increased - there are a lot of calls from those who imagine themselves to be designers and engineers, and gives instructions to fix certain bugs operating system... But there are also references to the case: for example, iOS 9.0.1 was released due to a bug leading to the iPhone freezing when updating the device.

We'll continue to look behind the scenes at Apple, with more to come in the future.

Apple is a well-known brand in the market mobile devices... They supply quality products and provide a highly professional level of support to their customers.

The customer service department has a special place in the company. Let's tell you more about it.

Apple Contact Center

The company is international, which means that in each country it has its own representative office, which is a completely autonomous unit and is able to solve the problems of all citizens of the country.

Apple cares about its customers, so the contact center is open 24/7. Employees go online in shifts, helping to solve user problems.

Alternative communication methods

Information about other phone numbers... In the section responsible for support, the numbers of all representations in the world are available.

The site visitor enters the host address, or postcode... Then he chooses the product for which he would like to receive information.

A map will appear on the screen with the designation of the nearest points of sale and service centers. Addresses and opening hours will be indicated.

For the convenience of users, the company uses unique code for each user. It's called Apple ID. The binding is carried out after purchasing the first device of the company.

The client will need to register and link bank card to your account. You must do this in order to pay for your purchase at the Apple Store.

In the future, when contacting the customer service department, the user will only need to voice his identifier. The system will recognize him and provide information about his devices.

This account name can be used to access the restricted area of ​​the Apple website.

Apple support is there to help everyone iPhone owners, iPad and other devices of this company. Experts will answer all your questions and help you solve any problem.

We will analyze how you can contact such a service.

1. Call by phone

The easiest and most familiar method for all citizens of the countries of the former USSR is to take the phone and call the support service. The table below lists the numbers for some countries.

Table 1. Apple Support Phone Numbers

As you can see, Russia is on this list, but Ukraine, Kazakhstan and many other countries are not on it. Perhaps some new number phone numbers for these states will appear on the site. If this happens, it can be found on this page.

And if there is still a number for your country there, you just have to call and get advice.

2. Chat with a specialist

To speak with a company representative, follow a few simple steps, specifically:

• Go to this page. Select your device below. There are also sections concerning iTunes, Apple Music, Apple ID, software and other questions.

• Now, depending on the selected section, you have to select a subsection that relates directly to the problem that has arisen. For example, we have selected the "iPhone" section. Now you can select the subsection "Repairs and physical damage", "Battery, energy and charging", "System performance" and others. Also at the top there is a button "Search by topics". The fact is that Apple has a fairly large library with information on solving various problems and, most likely, using the tools described above, you can find information on your issue.

• After selecting a subsection, you will see the most common problems associated with it. To see the solution, you must click on the button describing the problem. And if there is no information on your question in the list, click the "Topic is not in the list" button.

• If you clicked on the indicated button, you have to describe the problem in the appropriate field and click on the "Continue" button.

• Then choose the option you want to help you - chat or phone call. In the first case, you will be contacted by the operator after entering the device IMEI, and in the second you will indicate your phone number and the desired call time. After that, you will receive help.

Prompt: IMEI is usually indicated on the cover of the device (located at the back at the bottom).

Another option for getting help is to go to the Apple branded store and get advice there. But the problem is that sellers will not always be able to help you and solve the problem.

But it is worth trying - in extreme cases, you will be directed to specialists and advised how to contact them. The points of sale can be found on this page.