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Parcel status. Postal statuses of parcels when tracking

The issues of the speed of delivery of goods with Aliexpress always remain the most relevant. Fast delivery is important both for buyers in order to receive the goods faster, and for sellers and the Aliexpress administration in order to receive money faster. Therefore, the site is constantly starting to cooperate with new delivery services, which are not yet loaded with a stream of parcels and can quickly deliver shipments to Russia and the CIS countries.

And one of these services has recently become the post of Latvia. Now a lot of buyers get tracks ending in LV. Parcels go from China to Riga and then to Russia. And delivered further by Russian Post.

Track ZA…LV. Tracking

This track number is an unregistered shipment with partial tracking. That is, you will see statuses for China, then the status of receiving a parcel in Latvia. And then about the arrival at the post office and about receiving the parcel.

That is, this method of sending is budgetary. With all the risks involved.

If a ZA…LV format track is not tracked

  • - If there is not a single record in the tracking within 2 weeks after sending the parcel, then write to the seller, he may have forgotten to send the parcel or it was lost in the post office.
  • - If no tracking status appears 14 days after shipment, and the seller did not help, then you can
  • - If the parcel is stuck at any of the stages of delivery, then it will be necessary to open a dispute no earlier than 2-3 days before the delivery deadline.

Latvian mail parcel stuck with track ZA…LV

Basically, at the first stages of delivery, when the parcel is being transported by Cainiao from China to Latvia, the tracking status changes very cheerfully. And there are enough of them. Further, after receiving the parcel in Latvia, there will be very few records in the tracking. And in Russia there are only two statuses. Therefore, buyers get scared when tracking freezes. But in fact, the parcel goes through the country of the recipient. It just doesn't show up in tracking. And the journey can take from 3 to 21 days. Depending on the region and mail load.

But you need to follow the track number. As soon as the status “Arrived at destination” appears in the details of the order for Aliexpress and you will receive a letter with a notification of this status to your email inbox, this will mean that the parcel has arrived at your post office. And you can go get the shipment. Or wait for a notice for a large parcel. A small package will be delivered directly to your mailbox.

Tracking statuses:

In China:

  • - Parcel information received- the seller booked the track number
  • - Parcel accepted- the seller handed over the parcel to the postal company

Problem states:

  • - The package has not yet been received from the sender- the seller has not sent the parcel to the post office yet
  • - Parcel returned- the mail returned the parcel or the room reservation was canceled.

Statuses about the passage of intermediate points:

  • - Handed over to the postal service
  • - left the waypoint
  • - Arrived at waypoint Aliexpress

Export-import stage:

  • - Export from the country of departure - parcel left China
  • - Import to destination country - the parcel arrived in Latvia

Tracking statuses in Latvia:

  • - Parcel accepted by LV - the parcel is registered at the post office of Latvia
  • - On the way - Transit point - the parcel goes through the territory of Latvia

In the country of the recipient:

  • - Parcel received - the parcel arrived at the post office of the recipient's country
  • - On the way - Left the waypoint
  • - Arrived at destination - package at your post office
  • - Parcel delivered
Have a question? Write it in the comments or contact the chat

They try to monitor the movement of their parcels, using various resources for this. Someone puts special plug-ins for themselves, someone tries to find information on special sites, and someone is content with tightened information on the site itself. Whatever source is used, everywhere the user is faced with different statuses. An order can have many different statuses. Almost all of them are clear and do not require explanation. But some of them may raise questions. One of them is "Order accepted by the local branch of the delivery service." Let's take a closer look at what this status means.

What does the status "Order accepted by the local branch of the delivery service" mean on Aliexpress

  • The status of the order "Order accepted by the local branch of the delivery service" portends only good news. First, your package is trackable and that's good. Secondly, the order 100% goes to you.
  • This status may sound even differently "Your shipment has been delivered to the postal operator of the country of destination."

In which country is the parcel, if Aliexpress has the status "Order accepted by the local branch of the delivery service"

This status can be displayed if the package is located:

  • in the sender's country. That is, the seller transferred the order to the local delivery service of China and, having accepted it, will soon send the parcel to the country of destination.
  • in an intermediate country. For example, an order was shipped from China to Russia via Estonia. In Estonia, it will be accepted by the local branch of the delivery service, which will send the parcel to Russia.
    At the same time, on the site, the user will see the status “order accepted by the local branch of the delivery service”, and on another resource for tracking parcels from China, the user will see the status that the order is in another country. Consider the example of a ring recently ordered from the site (). On the site, in the details of the order for the transaction, the last status is at 21:40 “Arrived in the country of destination”, and before that there is a status at 17:44 “Order accepted by the local branch of the delivery service”.

  • The copied track number was checked on the track24.ru resource. The site track24.ru showed that at 17:44 the parcel arrived in Estonia. And at 21:40 the package was delivered to Frankfurt. But Germany is not the destination country.


Therefore, in this situation, the first country of destination will be Germany, but soon the country of destination will be Russia.

  • in the country of the recipient. If the site shows the status “Order accepted by the local branch of the delivery service”, and on an external resource at exactly that time it shows the status of the arrival of the parcel in the country of destination, then this means that the order has definitely already arrived in the country of the recipient and in the near future the buyer will receive his order.

In whatever country your package is located, the status “Order accepted by the local delivery service office” portends only good news. Wait for your order, you will definitely receive it soon.

Happy shopping everyone!

Aliexpress Saver Shipping is a budget way to deliver orders from the Chinese trading platform Aliexpress. It was created after the announcement of new rules for the delivery of goods in early 2017, when all sellers were required to send orders with a trackable track number.

The vast majority of Aliexpress Saver Shipping is available for items under $5. The delivery method is often free, but sometimes in order to use it you need to pay a symbolic amount.

The seller sends the goods to the Aliexpress warehouse, where orders are sorted. From the warehouse, orders are sent to the airport for further delivery to the recipient.

Aliexpress Saver Shipping's average delivery time is about 15-20 days.

Aliexpress Saver Shipping Package Tracking

Tracking of postal items delivered by Aliexpress Saver Shipping takes place using the track number in the international format. The track will look like this: ZA000000000HK and will allow you to determine the current location of the order.

You can track the parcel on the corresponding page in the details of a specific order in the Aliexpress system or using third-party services.

It is known that the delivery of goods sent by Aliexpress Saver Shipping in the Russian Federation is handled by Post office, and in Ukraine - Ukrposhta. The websites of these state postal services have a package tracking function, which can also be used to obtain information about the location of the postal item.

The shipping method uses the following statuses to indicate what happened to the package:

  1. "Arrive at transit country" - the parcel arrived in the transit country (an intermediate stop on the way to the recipient).
  2. "Arrive at destination county" - the order has arrived in the country of the recipient and is undergoing the necessary customs procedures.
  3. "Arrived at the post office" - the shipment arrived at the recipient's post office.
  4. "Ready for pick up at delivery place" - the parcel can be picked up at your post office.

Some buyers confuse Aliexpress Saver Shipping with AliExpress Standard Shipping or AliExpress Premium Shipping. The last two delivery methods differ not only in the delivery time, track numbers, cost, and sometimes the transport companies that deliver the parcels in the recipient's country. All these delivery methods are united only by the fact that each order passes through the AliExpress sorting center, and only then is sent to the recipient.

Disadvantages of Aliexpress Saver Shipping

According to available information, when the seller sends your order to the Aliexpress warehouse, the parcels are sorted and assembled into large packages. This package may contain several dozen orders for different buyers. Further, a single track number is assigned to it. When the package arrives at the postal service of the country of destination, it is opened and the parcels are prepared for delivery to the recipients.
The disadvantage of this delivery method is the lack of a track number for each individual package. If something happens to the order and it is lost, it will be extremely difficult to prove something in a dispute with the seller.

It is impossible even to find a suitable reason for the dispute, since the parcel was tracked, and according to this information, it is located at the post office, from where the buyer must pick it up.

Often, postal employees refuse to search for mail items by the name and surname of the recipient. Despite the fact that Aliexpress Saver Shipping is used for small and cheap goods, the possible loss of goods and money is not a very pleasant prospect.

Also, another problem of Aliexpress Saver Shipping is that the delivery method has restrictions on the size and weight of parcels. If in other methods it is necessary to pay once for the delivery of several goods in one package, then in the monitored method, you need to pay for the delivery of each unit of goods separately.

When ordering 5 or more items, it may turn out that Aliexpress Saver Shipping is not profitable. The sellers have foreseen such a problem, and if the buyer needs a large amount of goods, then, for example, they can offer to change the delivery method to AliExpress Standard Shipping.

We hope that Aliexpress will pay attention to the existing shortcomings of Aliexpress Saver Shipping and eliminate them in the near future. You can describe your impressions and feedback about the delivery in the comments to this publication.

In order not to be mistaken in the estimated delivery time of the parcel, you should know what this or that status means. On this page, we will consider in detail all possible statuses so that you do not experience difficulties in determining the location of the package.

Postal statuses when tracking shipments from abroad

Reception.

This status implies that the sender has completed all the required forms, including the CN22 or CN23 form (customs declaration), and the parcel has been accepted by the postal or courier service. Simultaneously with the receipt of the shipment, an identification number is assigned, according to which tracking takes place in the future.

Arrival at MMPO.

MMPO is a place of international mail exchange. At this stage, the parcel goes through customs control and registration. After that, the service employees prepare a grouped international shipment.

Export.

One of the longest periods in the delivery of postal items. This is due to the fact that it is unprofitable to send a partially loaded aircraft, so you have to wait until a sufficient number of parcels are sent to one country.

In addition, to optimize logistics processes, shipments can be delivered in transit through other countries, and this also delays delivery time.

It is impossible to name the exact duration of the parcel's stay in export. But on average, it ranges from two weeks to one and a half months. Moreover, on the eve of the holidays, this period may further increase. But if more than two months have passed since the receipt of the "Export" status, and there are no changes, you should contact the postal service that performs the delivery with a statement about the search for the item.

Import.

This status is assigned to a shipment in the Russian AOPP (Aviation Mail Transportation Department), where it enters from the aircraft. Here, according to the service regulations, parcels are weighed, the integrity of the package is checked, a barcode is scanned to find out the place of departure, the flight number is fixed, and it is determined to which MMPO the parcel should be sent. The time it takes for an international shipment to arrive at the AOPP depends on the workload of the branch and its employees, but on average it is 1-2 days.

handed over to customs.

After sorting, the parcels are sent for customs inspection, where they pass through an X-ray scanner. In the event that customs officials have suspicions about the illegal transportation of prohibited substances or items, the shipment is opened and examined in the presence of an inspector and a responsible operator. After that (if the fact of transportation of prohibited goods was not confirmed), the parcel is packed again, an inspection report is attached and sent along the route.

Delayed by customs.

This status is optional. It is assigned to a shipment only in cases where customs officers detect a weight exceeding the allowable norm, a value of more than 1000 euros and other violations. In this case, the recipient will have to pay additional fees. If there are no violations of customs legislation, the parcel bypasses this status.

Customs clearance completed.

After receiving this status, the parcel is again transferred to the place of international postal exchange, where it is processed by the branch staff. In some cases, this status may be replaced by “left MMPO”.

Arrived at the sorting center.

From MMPO, the shipment arrives for sorting. There are postal sorting centers in all major cities. As a rule, the parcel is sent to the center closest to MMPO, where logistics service employees develop the best delivery route to the point of issue.

Left the sorting center.

This status means that the parcel went along the delivery route. The time it takes for it to arrive at the recipient depends on several factors, including traffic congestion, remoteness of the region, etc.

There are sorting centers of the Russian Post in all major cities.

Arrived at Sort Facility N.

Upon arrival in the recipient's city, the parcel is delivered to the local sorting center. From here, the goods are distributed to post offices or other points for issuing orders. Delivery speed is affected by: traffic congestion, weather conditions, distance. For example, delivery in the city takes no more than 1-2 days, and in the region, the shipment can be delivered in about a week.

Came to the place of delivery.

After the shipment arrives at the nearest post office, it is assigned this status. Further, postal employees are required to issue a notice and deliver it to the addressee within 1-2 days. In fact, this period may be slightly delayed, so it is better to use the My Parcel tracking service. As soon as you see the status "arrived at the place of delivery", you can go to the post office. It is not necessary to wait for a notification, since postal employees are required to issue a shipment using an identification code (tracking number). Upon receipt, you must have a passport with you.

Delivery to the addressee.

This status is assigned to the parcel after it is received by the addressee and means the end of the journey.

Domestic Russian shipments are assigned the same statuses, with the exception of those related to the customs stage and MMPO. Therefore, the information will also be useful for those who make purchases in Russian online stores or expect a package from loved ones living in another city or region.

Now you know the interpretation of each status and you can not only determine the actual location of the parcel, but also roughly calculate the delivery time.

Very often, people on the site ask what this or that status of the package means. And if they ask, then you need to understand.

Postal status and order status for Aliexpress are two different things!

This article will talk about about mail statuses , also we have an article . These are different things. Order status is tracked in your . And reflects information about the parcel within the Aliexpress trading platform. And the status of the parcel is tracked in postal services (Russian Post, China Post, etc.). Do not confuse.

Not all orders can be tracked

Please note that not every package can be tracked while moving from the seller to you. This is only possible if she has a tracked track. But how do you find out before ordering?

In the case of Aliexpress - open, then click on the item Shipping

And after clicking, you will see a menu with information about delivery methods. The last column will display information about the availability of the track (Delivery Information).

If this field indicates Not available, then your order will not have a track when choosing this delivery, the parcel will not be tracked and you will not be able to find out the current postal status of the parcel.

How to track a parcel with Aliexpress

If this is your first time tracking a package and your package from Aliexpress, then read our article. If your parcel is not tracked at all, then read.

Please note that the article describes the most common statuses. In fact, there are many more of them, but other parcel statuses are much less common. And yet, for some private courier companies, especially in China, the same statuses can be indicated by different words. If you have some kind of status that is not described in this article - ask in the comments, we will try to figure it out. Be sure to indicate where you saw this status!

Parcel statuses in the country of departure (for example, in China)

While the parcel is in the country of departure, it can have the following statuses:

  • Reception (Collection, Acceptance) - The parcel was handed over to the post office. It should be borne in mind that the parcel does not immediately begin to be tracked by the track number that the seller gave you. It takes some time to process the parcel entering the database. Usually the track begins to be tracked within 10 days.
  • Opening (The parcel has arrived at the transit point) . Usually, next to this status, the postal code of the transit point is also written. There can be many such statuses. And the order is not always correct. Probably the operators of transit points do not fill in the data immediately. Therefore, one should not be surprised at the status of Opening after the Export.
  • Arrival at MMPO (Dispatching, Processing) . In this status, the package is being prepared for export and shipment to the country of destination. For some transport companies in China, this is the last status that is tracked.
  • Export (Departure from outward office of exchange, Total Export) - means that the parcel has passed all the necessary procedures and sent to the country of destination.

After the last status, it may take quite a long time until the parcel starts to be tracked in the country of destination. If the parcel was sent without an international track, then it may stop being tracked at all.

Parcel statuses in the country of destination (for example, the Russian Federation)

  • Import (import) - the parcel has arrived in the country of destination. It is processed for transfer to customs.
  • Reception at customs – transfer to customs for clearance.
  • Customs clearance. Customs Release – the parcel has passed all the necessary customs clearance and is being prepared for release from MMPO
  • Left the place of international exchange MMPO - the parcel left customs and was handed over to the post office for further dispatch.
  • Left sorting center - the parcel is sorted and sent to its destination.
  • Came to the place of delivery - the parcel arrived at the post office. In principle, you can already get it. Or wait for notification.
  • Delivery to the addressee (Product Delivered) - the package has ALREADY been delivered to the recipient.

Please note that in the parcel tracking interface at the Russian Post, on import, the addressee's index is indicated. Sometimes, in case of an error or a fake track, it can be seen there that the parcel is not going to your post office. If the package has changed several statuses, and the index is still not correct, then you should start worrying.

Unpleasant package statuses

The package statuses described above are pretty standard. They mean that the package is on its way. Sometimes the package can get stuck on statuses, sometimes skip some, but, in most cases, everything is fine. However, there are statuses that clearly indicate problems:

  • Return. Other circumstances - means that something is wrong with your package. And it is returned to the sender. What is wrong needs to be clarified. It is best to start with the Russian Post hotline 8-800-2005-888. After finding out the reasons and finding the guilty, you can think about what to do next.
  • Return. return customs - similar to the previous paragraph. Usually means that the address is not legible.
  • Unsuccessful attempt of delivery - usually accompanied by a clarification about the reasons for the failure. Inaccurate address, Incomplete address, Recipient dropped out, etc. In this situation, the main thing is to have time to run to the post office until the parcel storage time has expired - this is 30 days. Also check if the parcel arrived at the post office at all. Well, sometimes in the mail such statuses are put in general from a lantern. But it's worth it to control.
  • Return. Shelf life expired - obviously, you forgot to receive the package on time and returned it.
  • Sending Sending - the parcel arrived at the wrong post office and was redirected. That is, the parcel goes further. That is, this is not a problem, but you need to control the situation.

What do the letters at the end of the status mean (PEK, CAN, etc.)

These letters are often visible when tracking the status of a parcel on China Air Post. They mean the IATA designations of the airports in which the parcel was registered. Their designations can be seen on any service for purchasing air tickets (SkyScanner for example;)).

What does NULL status mean (NULL, PEK)

This status is visible when tracking the status of a parcel in China Post. These are just China Post internal statuses that they didn't translate into English. Therefore, where there should be a translation, it is not there, but NULL instead. If you still can’t bear to find out what kind of status it is, switch to the Chinese version of the service, copy the status in hieroglyphs and translate it with Google translator. True, this method does not always work. Sometimes in the Chinese version, some statuses simply do not exist.

NULL, PEK means that the parcel was at the Beijing airport. What she did there can be found in the Chinese version of China Air Post.

What does item arrived at OE in tne destination country mean

OE - office of exchange - MMPO, Place of International Postal Exchange. This is a normal status, which means that the package has arrived at customs and is undergoing customs clearance.

The track (package status) has stopped changing, the package is not tracked

Very often, restless buyers begin to worry when the status of a package suddenly stops changing. This often happens after export. It seems that quite recently the parcel was moving briskly around China, changing statuses almost every day, and suddenly, after some Export of international mail, Arrived to destination country and the like, the parcel stops moving ..

If you recognize your situation, then we analyzed this situation in detail in the article. In short, there are two options:

  • If your track is international and is successfully tracked on the official website of your state mail (Russian Post, UkrPoshta, Belpochta) and more than 2-3 weeks have passed since the last status update, then your fears are not without foundation.
  • If your track has never been tracked on the mail site. You recorded the status of the package in your Aliexpress account or some specialized track check site, or the track format in general is clearly different from the international one (the correct international one is something like this RR123456789CN). Then such a track often changes during export if the parcel is transferred to your state post office. That is, in your country, such a package travels under a different track (which you do not know, and, as a rule, you cannot find out). Well, the old track remains in the latest status. That is, there is nothing to worry about at all. This situation is the norm.

But be that as it may. Whether your package is tracked with Aliexpress or not, the main thing you should do is control the protection period and extend it if necessary or open a dispute.

Checking the seller on Aliexpress

Most problems with orders for Aliexpress can be avoided by carefully choosing a seller on Aliexpress BEFORE buying. There is nothing complicated in this and you can figure it out. But if time is precious and there is no time to understand, then use our service.

Finally

I have repeatedly written a personal opinion that when ordering goods from China, you need to be patient. No need to worry if the package does not change its status for three days, a week, two. This is a common occurrence. And on holidays, which are quite a few in China, everything stops in general. When ordering goods on Aliexpress, your parcels are protected. It is much more important for a successful purchase to spend more time choosing a lot and then control only the expiration date of protection. Than 20 times a day to monitor the movement of the parcel.

And use services and programs to control the movement of parcels. There aren't many different ones now.

P.S. from February 2018:

In the comments, you often ask what this or that status of the package means. Most often, the ambiguity of the meaning of the status is associated with a crooked translation of the status issued by the Chinese carrier. Often the current status depends on the previous movement of the parcel and it is possible to understand what your non-standard status means now only by understanding how the parcel moved earlier. Therefore, if you want to ask something about your package:

Write the track number of your parcel.

And we will ignore or delete comments like “What does the status of XXX mean?” Forgive me, but I'm tired of copy-pasting "Write a track, we'll see" into the void.