Sberbank emergency number. Sberbank of Russia hotline

Have any banking questions or just want to leave your positive feedback? The Sberbank hotline is always ready to help you.

Each of us at the beginning of some activity is always faced with questions, because everything is new to us. Often, we simply by trial and error find a solution to a question that interests us and forget about it. But there are some problems that become very difficult to find a solution to. And when it comes to financial issues, then delay can be fraught with monetary costs. How to be? For all banking services at Sberbank, you can contact a single number hotline where competent employees will either explain the moment you do not understand, or help solve the problem, or tell you where to go. Read about all hotline numbers and their features in this article.

Sberbank hotline phones

1. 900
   Hotline number for calls from mobiles in the Home region. Does not work outside of Russia.
2. 8-800-555-55-50
   Phone number for calls from anywhere in Russia.
3. +7-495-500-55-50
   A number for calls within Moscow and the Moscow region, as well as for calls from anywhere in the world.
4. 9000
   Number for assessing the quality of customer service by Sberbank employees.

Calls to numbers 900 and 8-800-555-55-50 are absolutely is free... Call cost to number +7-495-500-55-50 and SMS messages to the number 9000 paid according to your tariff.

To identify your identity using the Sberbank database, hotline employees may ask you for the following information:

• Passport data: series, number, registration;
• Sberbank card number;
• The code word specified at the conclusion of the contract;
• Name recent operations on the map.

Remember, Sberbank employees do not have the right to ask you for the PIN-code of the card.

It is better to prepare your passport and banking agreement in advance.

Support Voice Menu

As a rule, the phone number of the Sberbank support service is always busy. This is due to the large number of clients who wish to receive advice on a particular issue. To unload the hotline, Sberbank has developed a voice menu, in which everyone can get the necessary information on an issue of interest.
The entire voice menu consists of the following sections:

1. "1" - blocking, loss of the card and all related issues;
2. "2" - questions about cards, their balance or confirmation of payment. You can find out the balance of the card like this: enter the number "2" in the voice menu, and then
   - enter the card number and press "#" (hash)
   - enter the encrypted code word and press "#" (hash). The answering machine will help you figure out how to encrypt your code word.
3. "3" - bank services online and by SMS;
4. "4" - issues of servicing individuals: credit and debit cards, Sberbank Online system, mobile bank, loans, deposits, transfers and so on;
5. "5" - questions about bonus program"Thank you from Sberbank":
6. "6" - service issues legal entities: business services, Sberbank Business Online, lending, corporate programs and so on;
7. "0" - call an employee of the Sberbank hotline.

If you did not find the section to which your problem belongs, press "0" in the voice menu and describe your problem to the Sberbank hotline consultant. If your problem belongs to one of the categories presented, you will receive a consultation from the answering machine in the voice menu mode. If you are not satisfied with the answer and you want a more detailed explanation, you can press "0" and the employee will already know what category of questions you are addressing.

Remember that the number 8-800-555-55-50 serves the questions of all Sberbank clients in Russia, which means that the line there will be more busy. Better to call 900, which resolves issues within your Home Region.

Help through the Personal Account

Not many people know, but technical support on all banking issues can also be obtained through the Sberbank Online system, by sending a description of the problem in writing in a special form. And we will tell you how to do it.

The average response time to a written request to Sberbank is 5 calendar days, but can be increased to 15 depending on the complexity of the question.

Log in to the Sberbank Online system by entering your username and password.

Enter the password from the SMS message received on your phone.

Click on the envelope icon next to your name.

In the window that opens, click the "Create" button.

Select the type of message, its subject, the form for submitting an answer: by phone or by e-mail, enter the subject, an attachment, if necessary, and the question text itself within 2 thousand characters. After filling in all the fields, click the "Submit" button.

Your application will be displayed in the previous window, and the status "Accepted by the bank" means that the issue has been accepted for consideration.

Help via the Sberbank website

It is not necessary to go to Personal Area to ask a question of interest. This can be done through the form on the Sberbank website.

Go to the Sberbank website and in the "Support" section, select the "Feedback" item.

Write down the purpose of the appeal, note the reason and write the text of the appeal.

Enter your personal data, choose the most convenient way receive a response and click the "Submit" button.

Question answer

- How much does a call to the hotline cost?
- Calling the Sberbank hotline by numbers 900 and 8-800-555-55-50 are free.Calls from abroad by number + 7-495-500-55-50 will be paid according to your tariff. If you have a negative amount on your phone account, then you will not be able to call from some operators (Megafon, Centel, Matrixmobile).

-How much does it cost to call a hotline from abroad?
- Call from abroad by number + 7-495-500-55-50 will be paid according to your tariff and calls from roaming. Usually prices fluctuate around 100 rubles / min. If you activate a special roaming option, you can reduce the cost to approximately 25 rubles per minute. But it is best to buy a SIM card in the host country and dial the number using the Russian code. But such a case will cause difficulties for Sberbank employees with identifying your identity.

All clients are provided with information on how to call Sberbank from a mobile for free. Since it is possible to solve a number of important issues in the telephone mode, it is better to learn such numbers or save them in the phone's memory. If necessary, it will be possible to contact the operator.

Free calls to the Hotline

Information on how to call a Sberbank operator from a mobile is available for free in open access... For all branches and departments, regardless of their location, there are uniform numbers of urgent services. At the same time, local stationary branches may indicate additional telephone numbers for communication.

They can also be used to solve a number of problems. But not every branch gives an additional number. In addition, usually such phones have limited mode actions, for example, only on weekdays and hours. Therefore, it is better to use the same numbers of the Hotline, which operates around the clock and every day.

How the support service works

To resolve a number of issues, you can call Sberbank from your mobile for free. Number unified service for communication with the operator is indicated on the official website of the bank. You can easily find it on the Internet or fix it in advance in your own phone book mobile. In the telephone mode, you can:

• get advice on any banking product;
• block a card (debit or credit) if it is lost or stolen;
• find out the balance, get information about the receipt or withdrawal Money from a bank card;
• activate or deactivate some services, for example, Mobile Banking or SMS informing;
• configure different options;
• express your wishes or complain about the actions of a specific bank employee, etc.

In addition, the operators will always provide the information you need at the moment, clarify the date of the current loan or credit card payment and the amount of the current debt. 24-hour communication with the operator will help in emergency situations to instantly solve the problem.

How to call an operator from abroad

Sberbank of Russia clients are provided with assistance 24 hours a day in various banking services. The support service advises on deposits and loans, mortgages and various money transfers, bank cards, including credit, and many other issues. The Bank's Contact Center hotline is available for calls from mobiles and landline telephones in any country. In addition, the bank can be contacted online.

Contact details of the bank's hotline and technical support:

• 8800-555-55-50 - Sberbank hotline, calls to which are made is free within Russia from anywhere in the country.
• 900 - hotline number for MTS, Megafon and Beeline subscribers, where the tariff will be free only in roaming within the network and in the home region.
• +7 495 500-55-50 is the number of the Bank's Contact Center in Moscow, which can be called from any country in the world. Call cost - according to operator tariffs.
• In addition, on the official website of Sberbank and in the Sberbank application online form is available feedback http://www.sberbank.ru/ru/feedback for written advice.
• You can also write to consultants at email [email protected] .
• Sberbank Business Online application allows you to get consulting assistance legal entities.
• Contact the nearest bank branch or office for advice.

Sberbank's contact center is designed to solve current problems, provide advice and explain the conditions and principles of using the institution's services. Sberbank's phone number is free round-the-clock - 8 800 555 55 00.

When using an answering machine, after pressing the 0 key, a connection is made to the operator

The hotline of Sberbank of Russia (toll free 8 800 555 55 00) is available to customers everywhere within the borders of the country. To contact from a mobile, you can use short number 900. It is valid for several, the largest companies. mobile communications: MTS, Megafon, Beeline. If you are in a network roaming or in your home region, you can call for free.

If the caller is geographically outside the country, he can use a phone number of this format at any time of the day: +7 495 500 55 50.

At international call free billing is not possible, therefore, payment is charged according to the rates of a particular company providing cellular services.

Calling the hotline provides several options:

1. Consultation with a specialist center operator.
2. An automated system without contacting an employee.
3. IVR (voice menu) in automated mode.

Help of the Sberbank operator by round-the-clock hotline 8800 (free of charge)

To contact the operator, after connecting, you must press the numbers 3 and 0, following the voice prompts. It is also necessary to determine the topic of the appeal (for example, regarding card servicing or loan repayment) and choose the most suitable one from the proposed ones. Then a connection with a specialist will follow.

The employee will be able to advise in detail on the bank's services or help in choosing a program in a certain direction.

At any time you can get all the information on loans, deposits, accounts and transactions carried out on them. Also, a specialist of the Center can help in solving problems that have arisen and perform the following operations:

1. Block the card.
2. Close access to Sberbank online, Mobile Bank.
3. Provide detailed data on the banking operations performed: payments, Money transfers, loan payment, etc.
4. Configure security settings on the card when traveling abroad.
5. Provide a Client Code that enables the use of the automated system.
6. Record complaints, wishes, problems when working with the bank's products.

The main advantage of the Hotline is round-the-clock customer service

24/7 automated customer service system

To quickly obtain information on banking products by telephone, a Client Code is required. This is a password that allows you to receive the necessary information without connecting to the operator. This is a five-digit number encrypted for any person, incl. for bank employees. Only the client himself has access to it. This Code provides an opportunity when calling the hotline to use automated system and get the following information yourself:

• Card balance;
• View card transactions;
• Obtain permission to enter your Personal Account in order to manage your accounts online;
• Block the card. For subsequent unblocking, you will need to contact an employee.

To obtain necessary information in an automated mode (without personal communication with a bank employee), you need to follow in this order:

• Call the hotline number.
• Dial 22.
• Enter parameters: card number # Client code #.
• Based on the voice prompts, select the required menu items.

Often used phone numbers Support Services

If more detailed information, you can switch to personal communication with a specialist of the Center. In this case, there is no need to voice all your data, it is enough to name the card number and Code.

To receive the Code, you need to call the hotline, select the appropriate parameters in the voice menu and voice your personal data to the employee:

• Card number;
• Card identifiers (control information);
• Passport data;
• Address.

Based on the operator's prompts, you will need to dial your secret code, which will be assigned to the client. This Code must be remembered and kept secret. It cannot be disclosed even to bank employees. If it is lost, you must report it and get a new one.

Voice round-the-clock menu for information

By calling Sberbank of Russia by phone (free of charge) 8 800 555 55 00, everyone can get a full consultation regarding the services and products of the institution. To do this, it is enough to follow the prompts of the autoinformer and press the appropriate keys.

At any moment you can switch to the Center employee by pressing 0.