General information about DHL Express

DHL Express is one of the world's leading express delivery companies. It has many differences with postal operators. As a subsidiary, it is subordinate to the Deutsche Post DHL holding. This company has representations in more than 200 countries of the world. Postbank and Deutsche Post (German Post) are other divisions of the holding. The headquarters is located in Germany, Bonn. Since its foundation in 1969 and until the end of the 70s. the post office was very small and local - it delivered correspondence between two cities: from San Francisco to Honolulu and back. The name comes from the first letters of the names of the people who became the founders of the company: A. Dalsey, L. Hillblom, R. Lynn. In the early 90s. Deutsche Post was privatized. It wasn't until 1998 that Deutsche Post began acquiring shares in DHL. In four years, the company bought up all the shares and completely absorbed DHL, turning it into another mail - DHL Express. The local postal operator has developed in recent years into a strong competitive global logistics company. The DHL brand is shared between DHL Express, DHL Global Mail (direct mail), DHL Freight (land delivery), DHL Global Forwarding (air and sea delivery), DHL Supply Chain (supply chain management).

How DHL Express works

The company strives to provide customers with the best service. In addition to improving the quality of delivery, the company follows a price loyalty policy so that customers can easily use the company's services, and the company continues to develop at a high level. The company has the right to process documents, pass customs control with payment of taxes and duties, transfer the shipment to another recipient (customs broker or other person with the authority to dispose of the received shipment). Any shipment can be inspected by company employees without notifying the sender and recipient.

invoice

Mandatory for every DHL shipment. It provides information about the delivery point, what is delivered and the method of payment, delivery time, delivery conditions. It is necessary for: identifying the person responsible for the cargo, confirming that the shipment was transferred for shipment, tracking the cargo, passing through customs.

There is a standard tariff - a basic package for processing the shipment, clearance and forwarding. Additional payment is taken for services not included in the tariff. Of these: transportation of certain hazardous products; the company's work to find the addressee if the address was incorrect, incomplete or outdated; for exceeding the size and weight of the shipment., other. Services for the return of the shipment, additional payments, taxes, duties, fees are paid by the sender.

Cargo packaging

Boxes are better suited for goods of various sizes and irregular shapes, and protect against possible deformations. Wooden containers are suitable for heavy items and transportation in a car. Double layer cardboard is a cheaper alternative to wooden containers. Cardboard envelopes go for correspondence and documents. Waterproof and anti-static packaging available. Cloth packaging is not allowed.

Delivery on the same day. It is carried out throughout the country (service area is limited) and is used for urgent delivery. A courier is called to send the goods.

Delivery by a certain time. Implemented throughout the country. Delivery occurs at the appointed time or by the end of the next business day. Below in the table are restrictions for shipments within the country and abroad.

Delivery by a specific date. It is better suited for sending bulky cargo that does not require urgent delivery.
DHL Express Restrictions for Domestic and International Shipments

Goods not shipped by DHL: drinks containing alcohol, antiques, asbestos, currency, military equipment, IATA-defined materials with combustible and hazardous properties, precious stones and metals, animals, furs, narcotics, firearms and ammunition, dangerous goods, pornography, ivory, property (the carriage of which is prohibited by any law, regulation or law of any government at the local, federal or state level of any country into or through the territory of which the shipment is made), raw tobacco, remains and ashes of human origin, jewelry , electrical appliances (electroshock and other equipment designed to create an electric discharge, pursuing the goal of causing physical harm or injury and capable of temporarily incapacitating). Goods that can be indirectly used as edged weapons (for example, kitchen knives) must be sent by the sender with any document (which is stamped) confirming that the goods being sent are not edged weapons.

Shipping DHL Express

Delivery is carried out all over the world - any correspondence and various cargoes can be delivered to any of more than 120 thousand cities around the world. The shipment is delivered to the addressee on the principle of "to the door". Depending on the country, certain types of delivery are available. In the event that the shipment was not delivered or the sender withdrew the parcel, the company will take all measures for the return shipment. If the sender-receiver refuses to pay for the return services or for a number of other reasons, the company can sell the goods by sending part of the proceeds to the shipper.

DHL Express Tracking

All DHL Express shipments have a ten-character digital track code (this is also the overlay number). You can track the track code on the official website of the company.

Contacts and useful links:

DHL official website: www.dhl.com
DHL on Facebook: www.facebook.com/dhl
Contact Center: www.dhl.com/en/contact_center.html#.U-ITCKOettw
Track shipment: dct.dhl.com/input.jsp?langId=en
Find an office in your country: www.dhl.com/en/express/shipping/find_dhl_locations.html
Shipment tracking: www.dhl.com/en/express/tracking.html
DHL for Russia: www.dhl.ru/ru/express.html
DHL for Ukraine (in Russian): www.dhl.com.ua/ru.html

DHL EXPRESS 9:00 (DHL EXPRESS 9:00 ABROAD),
DHL EXPRESS 9:00 IMPORT (DHL IMPORT EXPRESS 9:00),
DHL EXPRESS 9:00 DOMESTIC (DHL EXPRESS 9:00 DOMESTIC),
DHL EXPRESS 10:30 (DHL EXPRESS 10:30 ABROAD),
DHL EXPRESS 10:30 IMPORT(DHL IMPORT EXPRESS 10:30),
DHL EXPRESS 10:30 DOMESTIC (DHL EXPRESS 10:30 DOMESTIC),
DHL EXPRESS 12:00 (DHL EXPRESS 12:00 ABROAD),
DHL EXPRESS 12:00 IMPORT (DHL IMPORT EXPRESS 12:00),
DHL EXPRESS 12:00 DOMESTIC (DHL EXPRESS 12:00 DOMESTIC),
(hereinafter referred to as the “Service”) and to shipments that fully comply with the restrictions on the services described in the Restrictions / Rules related to the Service section

B. The guarantee applies to the surcharge paid by the customer for premium services, which is calculated as the difference between the premium rate and the standard end-of-business rate. (DHL EXPRESS WORLDWIDE , DHL EXPRESS WORLDWIDE IMPORT, and DHL EXPRESS DOMESTIC domestic shipments. The warranty excludes all other items, including, but not limited to, fines, taxes and other charges or amounts, and shipping charges resulting from the return of the goods.

C. In the event that a shipment consists of several parts, the Guarantee will apply to each part of the shipment. If a delay in delivery occurs in respect of any component of such shipment, compensation or refund will be provided in respect of the charge for the entire shipment as a whole.

D. The customer must notify DHL of any claim for delayed delivery, either in writing or by telephone, within 14 calendar days of the date the shipment was shipped, and provide DHL with the customer number (if applicable), waybill number, date of shipment, and complete recipient information. Within 30 calendar days of notice by the customer to DHL, DHL will be required to either:

• provide the customer with a refund or compensation,

• provide the customer with information explaining why this shipment will not be covered under warranty due to applicable limitations or exclusions, or

• provide customer with proof of timely delivery

E. Customer may not allow any other party to report a claim on its behalf, nor may it refer a claim to any other party. The payment by DHL to the customer of the surcharge will constitute the full performance of DHL's obligations for any delay under the Guarantee.

F. The warranty will not apply when the delay in delivery or non-delivery is due to circumstances beyond the control of DHL. As set out in the DHL Terms and Conditions of Carriage, and including deferrals. related to customs, inaccurate or incomplete shipping information, shipping instructions or information (such as a PO box for the recipient's address, a missing or incorrect phone number), or recipient's requests for delivery delays, delivery denials, or non-standard customs clearance services; or the recipient's unavailability or refusal to accept delivery or pay duty and taxes in respect of delivery if asked to do so.

G. All other provisions of the DHL Terms and Conditions of Carriage will apply. The warranty may be modified or canceled by DHL at any time.

H. If a customer's shipment is highly time-critical, the loss or delay of which could result in consequential damage, the customer will need to contact their own insurance agent or broker to insure such risks, as DHL does not accept such liability. DHL does not provide and will not arrange for such shipment insurance.

Delivery

Delivery of orders is carried out throughout the territory of the Russian Federation and the CIS countries.

You can choose the most suitable delivery method for you using the tables and descriptions below.

Delivery of orders in Moscow, Russia, CIS countries

delivery service	fitting, partial rejection	payment
Courier delivery BIGPEOPLE Moscow, MO, Russia	Yes	cash, card after fitting b/n payment (prepayment)
Postal delivery in Russia
Russian Post railway, air transport Russia	No	C.O.D. upon receipt of the shipment
EMS commercial mail express Russia	No	cash, card upon receipt of the shipment
DHL commercial mail express Russia, CIS countries	No	b/n payment (prepayment)
Postamat Pick Point parcel terminal - close to home Moscow, Russia	No	cash, card upon receipt of the shipment
SDEC express courier with fitting Russia, CIS countries	Yes	cash, card after fitting
SPSR Express express delivery with fitting Russia, Kazakhstan	Yes	cash, card after fitting

Delivery by courier service Bigpeople

Delivery by Bigpeople courier service is carried out throughout the territory of the Russian Federation. Fitting and partial refusal are possible.

Zone	Price	Zone Description
1	for free*	Within the Moscow Ring Road "Urgent Moscow" and "Fitting Moscow and M.O."
2	for free	New Moscow purchase from 15,000 rubles "Fitting Moscow and M.O."
2	600 rubles	New Moscow purchase less than 15,000 rubles "Fitting Moscow and M.O."
3	for free	Within Betonka A-107 when buying from 30,000 rubles "Fitting Moscow and M.O."
3	1200 rubles	Within Betonka A-107 when buying less than 30,000 rubles "Fitting Moscow and M.O."
4	for free	Within the Russian Federation** when buying from 100,000 rubles "Urgent in Russia"
4	6000 rubles	Within the Russian Federation** when buying less than 100,000 rubles "Urgent in Russia"

*Free delivery in Moscow in case of making a purchase over 3000 rubles, if the client did not select any item from the ordered goods, or the order was less than 3000 rubles - the client undertakes to pay the cost of delivery in the amount of 350 rubles for Moscow or the cost of delivery according to the tariff for M. ABOUT.

**Excluding the Siberian and Far Eastern Federal Districts. Delivery to these regions is carried out by prior arrangement.

Delivery with fitting "Urgent MOSCOW"

the number of goods is not more than 20, the fitting time is not more than 30 minutes, a partial refusal is possible
- carried out from 9.00 to 22.00 daily for all types of goods, except for the Sale section and goods with a red price.
- issued only for delivery within 5 km from the Moscow Ring Road
- delivery is made before 17.00
- delivery time from 2 to 4 hours.

Delivery "Fitting MOSCOW and M.O."

the number of goods is not limited, the fitting time is not limited, partial refusal is possible
- carried out from 9.00 to 22.00 daily for all types of goods.

Delivery with fitting "Urgent in Russia"

the number of goods is not more than 50 units, the fitting time is not more than 3 hours
- carried out from 9.00 to 20.00 daily for all types of goods.
- Delivery time from 24 to 48 hours.
- issued only for orders worth more than 50,000 rubles
- is issued only on condition of partial prepayment.

Beforepostage rate

The Bigpeople store delivers a number of goods to the regions for free. See the notes in the product card.

The average cost of delivery to the regions tariff is 1000-5000 grams

Service	Timing	Average rate
Post office	5-15 days	600-1500 rubles
EMS Russian Post	3-7 days	800-2500 rubles
DHL	1-3 days	3500-10000 rubles
Pick Point parcel lockers	3-10 days	600-1500 rubles
SDEC	2-7 days	1500-3500 rubles
SPSR	2-11 days	1500-5000 rubles

Delivery Russian Post

Today, the Russian Post includes 86 branches, about 42,000 postal facilities providing postal services throughout the Russian Federation, including all cities and rural settlements. One of the largest labor collectives of postal workers - about 380,000 employees. Every year, postal workers in Russia receive, process and deliver more than 1.5 billion letters, 48 ​​million parcels and 113 million units. money transfers. Our store delivers orders by cash on delivery shipments by Russian Post Zh.D. and AVIA.

Cash on delivery can send parcels with declared value to the following countries: Azerbaijan, Armenia, Belarus, Georgia, Kazakhstan, Kyrgyzstan, Latvia, Moldova, Russia, Ukraine.
Postal items with cash on delivery are issued to recipients after receiving the full amount of cash on delivery, and only then the client can check the presence of the attachment being sent (but not the quality)

If, upon receipt of the postal item at the address communication enterprise, on the basis of external signs, damage or damage to the attachment can be assumed, act No. 51 is drawn up and in this case the amount of cash on delivery before opening the postal item is not collected. If, when checking the attachment, it turns out to be intact and corresponds to the inventory, an autopsy report is not drawn up.


Search for Post Offices
Postage cost normal shipping method

Express delivery EMS - Russian Post

EMS Russian Post provides a full range of express delivery services for business correspondence and cargo. Due to the wide geography of service, the optimal ratio of price and quality, speed of delivery, reliability of transportation, we provide our customers with maximum convenience in sending mail throughout Russia and more than 190 countries around the world.
Express shipments are forwarded on a door-to-door basis. Shipments are accepted at home or in the office, transported to the destination, where they are handed over to the addressee, or, upon delivery to the addresses of organizations, to an authorized representative of the organization by proxy.

Delivery time and cost Expedited shipping method
Shipment tracking

DHL delivery - when you need it right now!

DHL is represented in more than 220 countries and territories around the world and can rightfully be called the most international company in the world. DHL employs over 285,000 people to handle an almost endless range of logistics challenges. DHL is part of the Deutsche Post DHL Group, a leader in postal services and logistics, and consists of three divisions: DHL Express, DHL Global Forwarding, Freight and DHL Supply Chain.

The company provides various types of express delivery in Russia, ranging from urgent delivery on the same day to less urgent delivery within a few days. DHL - delivery of ordersprepaid only. Shipments without cash on delivery!

SAME DAY DELIVERY NATIONAL- For shipments requiring same-day door-to-door delivery, choose DHL SAME DAY EXPRESS IN COUNTRY, ideal for urgent shipments.

Delivery by a specific time

DOMESTIC EXPRESS 09:00 - Urgent express delivery on the next possible working day before 9:00 am

DOMESTIC EXPRESS 10:30 - Urgent express delivery on the next possible working day before 10:30 am

DOMESTIC EXPRESS 12:00 - Urgent express delivery on the next possible business day before 12:00 noon

EXPRESS 18:00 DOMESTIC - Express delivery across Russia of documents and cargo weighing up to 250 kg on a door-to-door basis until the end of the working day.

Postal tracking

Pick Point Post Offices - find your parcel terminal

Postamat - automated parcel terminalwhere your order is delivered.
Then you pick up the order yourself at a convenient time for you, following the instructions in the terminal menu.

5 easy steps:

1. Choose the post office closest to you.
2. At the time of delivery of the order to the post office, you will receive an SMS with the order receipt code.
3. At a convenient time, you come to the selected pedestal and enter the code sent in an SMS message.
4. Pay for the goods in cash or with a plastic card directly at the terminal.
5. Pick up your order.

WHERE? Postamats are installed in shopping centers, large retail chains and supermarkets.
HOW? You can pay for the order in cash or by credit card.
WHEN? You choose the time convenient for you to pick up your order.

Video instruction
Selecting the nearest terminal
Checking Order Status

CDEK express courier - choose when ordering!

Stop waste!
Happy shopping always!
Express deliverywith fittingby directions
Russia, CIS countries, Belarus, Kazakhstan and other countries.

You can choose delivery mode:

• Receipt of goods at the point of issue of orders (POI) SDEK;
• Courier delivery of goods to the recipient (TO THE DOOR)

More than 100 CDEK collection points are located in the largest cities of Russia, located in 70 subjects of the federation.


Additional services:

• Fitting
• Storage of goods in a warehouse
• Calling recipients (clarification of the date and time of delivery)
• Delivery of goods on weekends and holidays
• Delivery after 18:00
• Fitting at home
• Rise to the floor
• Partial delivery of goods*
• Purchase returns
• Re-delivery

6.1. DHL's liability in respect of any Shipment carried by air (including ancillary carriage by road or stops en route) is limited in accordance with the Montreal or Warsaw Conventions, or, if such conventions do not apply, the lesser of the following amounts: (i) current market or declared value or (ii) 19 special drawing rights per kilogram (approximately US$26.00 per kilogram). Such restrictions also apply to all other types of transportation, with the exception that in the case of carriage of Goods by road, the restrictions listed below apply.

In the case of international carriage of Goods by road, DHL's liability shall be or shall be deemed to be limited by the terms of the Convention on the Contract for the International Carriage of Goods by Road (CMR) to the lesser of: (i) current market or declared value or (ii) 8.33 special drawing rights per kilogram (approximately $14.00 per kilogram). In the absence of statutory or lower limitations of liability in applicable national law, such limitations also apply to the domestic carriage of Goods by road.

If the Shipper deems the above payout limits insufficient, it must separately declare the value of the Cargo and declare it necessary to insure it in accordance with the provisions of Section 8 (Cargo Insurance), or insure the Cargo itself.

DHL's liability is expressly limited to immediate actual damage caused to the Shipment as a result of its damage or loss, and cannot exceed the limits per kilogram of the weight of the Shipment under this Section 6. Any other types of loss or damage, (including, but not limited to , lost profits, interest and business prospects), whether such damages or losses are special or consequential, even if DHL has been advised of the risk of such damages or losses.

6.2. DHL will use its reasonable endeavors to deliver the Shipment according to DHL's normal delivery schedule, but such schedule is not binding or part of the contract. DHL is not liable for damage or loss caused by delay, however, for certain Shipments, the Shipper may claim limited compensation for delay under the terms of the Money Back Guarantee, which can be found on the DHL website at www.dhl.com or by contacting DHL.

All products marked as available are now ready and are delivered within Germany usually in 1-2, and no later than 4 days. Within the EU, parcels are delivered in 2 to 4 days, and no later than 8 days. Outside the EU, delivery times may be longer. Usually the parcels are delivered in 5 to 10 days, and no later than 25 days.

Payment Methods

	Bill You pay the bill after receiving the goods. Easy and safe. Only available in Germany. This service is provided by PayPal and the claim will be transferred to PayPal.
	PayPal payment system Paypal offers an easy and fast way to pay for online purchases and comes with an integrated buyer protection system. At the same time, PayPal stores your bank details and credit card number securely, so there is no need to enter them every time you buy online. You simply pay with your email address and password and you're done. If you are not yet one of the 15 million Paypal users in Germany, no problem. Registration is quick and uncomplicated and can be completed during the checkout process.
	Translation - prepayment After we receive your payment, we will send the goods directly to you. The easiest and cheapest option. We provide 2% discount for 8 days. We ask you to automatically deduct the amount. Subsequent refunds are not possible.
	C.O.D You simply pay the goods upon delivery of the freight forwarder. For payment by cash on delivery it will cost 7.00 €.
	Credit card The ipayment system is a trusted payment system for online trading and protects both the seller and the buyer from unpleasant surprises. You can pay for purchases with MasterCard, Visa and Maestro cards. Your credit card account will be debited upon completion of the order.
	Immediate transfer of funds With the sofortüberweisung.de instant money transfer system, you can conveniently transfer funds for any order to your online bank account. After completing the transaction in the sofortüberweisung.de system, we will receive a confirmation in real time. So we can send the goods right away. The sofortüberweisung.de system meets the high standards of online banking reliability and has a data protection system certified by the TÜV Technical Supervision Authority. You do not need to register and also have a credit card. Payment is simple, secure and fast, directly to your online account.
	Receiving goods in the store (Classic Remise Berlin)
	Receiving goods in the store (city of classics Frankfurt am Main (Klassikstadt) Order up to 10 car models free of charge and without any obligation through the online store Order delivery of the order to our store Evaluate the models on the spot and decide which ones you would like to purchase Payment is made on the spot only after you make your choice Payment you can pay in cash or by credit card (Mastercard, Visa, Amex) Please note that the order in the online store must be completed no later than three days before your visit.