Unable to sign in to play store. Fix "Unable to establish a reliable connection to the server" error on Google Play

When entering the Google Play Market, users often encounter various errors. One of these errors sounds like this: “You need to sign in to your Google account.” This error may occur after next update Android device, or updates from the Google Play Market itself.

Current users are very much accustomed to all the amenities that Google provides. This is a constant synchronization of contacts, calendar and timely updating of applications. But for all this to work stably, you need to log into your Google account, which the device informs so persistently and carefully. In order to enter your account, it is enough to enter your username and password, but it happens that this does not help. To figure out why the device does not enter the Play Market, we will consider all possible solutions to the problem.

Checking the current time and date

Sometimes it happens that on the phone date and time are off, which prevents Google services from synchronizing normally. To fix this problem, you need to go to "Settings" - "Date and time" and set the desired parameters. It is advisable to set "Autodetect time" thereby protecting yourself from a similar problem in the future.

Checking the Internet connection

If the user cannot enter the Play Market, then he should also check stability internet connections. You won't be able to sign in to your Google account if your internet connection is too slow. To check this, open a standard browser and go to any site, if it loads quickly and without any problems, then the connection is stable and you can proceed to the next step.

Checking the correctness of the entered data

Due attention should be paid to the correctness of the input data, i.e. check the correctness of the username and password entered, this can be done using authorization on the Google website itself from a computer. Be careful when entering your password, as it is case sensitive.

Passwords Nastya and nastya are different passwords, keep in mind.

We reboot the device

Smartphones sometimes experience system or app crashes. During such failures, account login may be blocked. Rebooting your phone usually helps get rid of these kinds of crashes.

You need to press and hold the " Unlock» until a window with options appears. In this window, you need to select "" or "Restart" depending on the language installed on your phone. Rebooting usually solves many problems, but if the problem persists, try another option.

Trying safe mode

Each smartphone has dozens of different programs installed. They can work stably, but at the same time block the entrance to the Google account. In order not to remove all applications that can block the entrance, you can use " safe mode».

There are three actual login methods depending on the manufacturer:

First way:

Second way:

Third way:

Turn off apparatus;
Start turning on the device and hold down " volume down»;
The device should start in "Safe Mode"

In Safe Mode, try logging into your account. If you manage to log in, then the problem is in some third-party installed software.

Checking the antivirus

Antiviruses protect the average user from numerous threats on the Internet. But there are times when the antivirus blocks something important, like signing into your Google profile. In order to make sure that the antivirus does not interfere with logging into your account, you should temporarily remove it. The antivirus is removed, like any other application. To remove it, you need to go to "Settings" - "Applications" - "Antivirus name" - "Delete", or drag it from the desktop to the trash.

Re-synchronizing data

If the device long time out of sync with Google servers, various problems may arise. Therefore, you will have to perform a full synchronization of data manually.

To get rid of the Google account synchronization error on Android, go to "Settings" - "Accounts" / "Accounts", select Google account in the list. Open it up uncheck all and reboot your device. After the reboot, do the same, putting all the checkmarks in place, reboot the phone again. After the done steps, try to log in to the user profile.

Delete your account

One possible solution to the problem could be deleting google account from the phone. In order to do this, go to "Settings" - "Accounts" or "Accounts" (depending on the phone), select your Google account and click "Delete account"

Erase data and cache of Google play services

It happens that the error “you need to sign in to your Google account” is caused by problems with the cache. To clear it, you need to go to " Application Manager”, then find Google Play Services, Play Market and Google Services Framework. Open them one by one and click "Clear data", "Clear cache" then click "Stop", then "Disable". We reboot the device and try to see if the problem is solved.

Checking disabled apps

You may not be able to log into your account even if the user unknowingly turned off any of the important applications.

You need to go to Application Manager” and find programs such as Google+, Download Manager, Google Play Services, Play Market, and Google Services Framework. Go to each and check if it is enabled. (If the application is enabled, the "Disable" button will be active)

Removing Play Market updates

If none of the above helped to get rid of the error, and still the smartphone says “You need to sign in to your Google Play Market account”, then you should try uninstall latest updates Market, thereby rolling it back to the initial version. Often, applications on initial versions work stably, but not very fast. In any case, after entering the profile, the Play Market will update itself to the latest version.

In order to remove updates, in applications we find the Play Market and press the line " Uninstall updates". After that, try to log into your account.

Reset to factory settings

This method is the most extreme measure. Perform it at your own risk and only if all of the above methods did not help. A hard reset completely deletes all accounts, apps, and contacts.

To perform a full reset of the phone, you need to go to "Settings" - "Backup and reset" - "Reset settings", click "OK". The phone will restart and perform a factory reset.

Android is one of two popular mobile gadget systems. And although the platform support is very good and prompt, there are frequent cases when failures occur, including the Google Play Market app store, from where almost all applications for the device are downloaded. "Unable to connect to the server" is one of the most common errors.

Server error in the Play Market: causes of the problem

The server connection problem may occur due to an incorrectly installed system update or Google Play. This is the most common problem. Also, one of the possible reasons is problems due to the overflowing application cache.

It is possible that there are no problems with Google Play, but there is simply no Internet connection. Check if mobile internet or Wi-Fi is on.

Also, there may be no connection to the server if the device has the wrong date and time, for example, after the user has removed the battery or completely discharged the device, this data is automatically reset.

It affects the work of the Play Market and synchronization with the Google account, which all Android users have. Perhaps the problem appeared due to the installation or removal of an application downloaded from the store.

A connection problem may occur if you have installed a hacked application or use cracks for games.

And the last. Oddly enough, not all Android devices support the app and the web version of the store. This is because some smartphones and tablets simply do not meet the compatibility requirements. You can view the list of models on the Google Play website in the help section.

Clearing the cache

The connection to the server cannot be established, although the Internet on the device is stable and the date is set correctly. The first thing to do is clear the cache of the Play Store and Google Play Services apps.

To do this, go to the system settings in the "Device" item and select "Applications". We find the Play market and sequentially press:

stop;
erase data;
clear cache;
remove updates.

We carry out the same actions for the Google Play Services application.

We reboot the device and try to go to the Play Market. If the connection to the server still fails, try the next step.

Disable sync

Due to a synchronization error, the app store is also unable to connect to the server correctly. To turn it off, go to the device settings again, move to the "Accounts" item, select Google.

Turn off all synchronization and reboot the device. We go back to the account and turn on the synchronization back. An error may appear, but we do not pay attention to it and try to go to the Play Market.

It is important to turn sync back on. Due to its absence, there may also be problems with the Market.

If there is still no connection to the server, go to the next step.

Deleting a Google Account

This step can help in some cases, and if games and other applications are not tied to it, you can try using this method to fix the server communication error.

In order to delete an account you need:

go to Settings;
Accounts;
click on the email address;
call the context menu with the button on the front of the phone (next to the Home and Back buttons), in some phones the context menu is called by pressing the button with three dots in the upper right corner of the screen;
choose delete account.

Reinstalling play store

If the problem persists, you can reinstall the Play Market. For this:

open tinctures;
applications;
select the Play Market;
stop;
click uninstall updates;
erase data;
remove from default startup;
download the application with the .apk extension;
go to the file manager of the device;
run the file;
after installation, open the Play Market and enter your username and password.

The app should work.

Important. Since the Market is embedded in the system and its removal is not expected, it is not on the official website of Google Play, so you will have to download it from third-party sources. Use only reliable and safe sites to secure your device. The latest version of the Play Market can be found on the w3bsit3-dns.com resource and the like.

What else can be done

If the connection with the service has not been established, despite all the actions taken, you can download applications remotely. Go to the Google Play website from any browser and log in with your account.

The interface is almost the same as the application, by selecting the desired program, click install, after a while it will appear on your device. You can access the site from a computer, phone or tablet. The main thing is that the accounts on the device on which you want to install the application and on the site match. That is, if you use several accounts, for remote installation you need to make one active.

And the most radical option is to reset the device to factory settings. But at the same time, all user data is deleted: downloaded applications, photos, music, contacts, etc., the smartphone or tablet will return to the state as when buying.

Video: Play Market - server error, what to do

In case of problems with the Play Market, first of all, restart the device, this helps with most problems. If the error remains, then one of the above methods will certainly help to eliminate it. Do not forget to clean the application cache, because of its overcrowding, not only the Play Market, but the system as a whole cannot work correctly.

When working with the Play Market service, failures often occur. When you do this, you receive a warning about a server error or no connection. Dissatisfied users write messages to the support service: “I can’t access the Play Market.” This article will discuss the possible causes of such failures and how to fix them.

OS reboot

Users often complain: "I can't access the Play Market on Android." The fact is that on mobile devices, the OS often freezes. In order to solve the problem, you need to restart your smartphone. In a similar way, you can eliminate failures in the operation of this service and other applications.

Removing redundant information

A large amount of unnecessary information saved on the phone can cause errors in the Google Play program. The user needs to reset the utility settings:

To do this, you need to open the device menu.
Then you should go to the settings.
Then you need to switch to the "applications" tab and select the Play Market program.
The control window will pop up. The user needs to click on the "wipe data" button.
And in order for the system to recognize the changes made, you need to restart your mobile phone.

Remove installed updates

What should users do if they post messages on the forums, such as: “I can’t access the Play Market on Android”? You can try to fix the crashes by uninstalling the installed updates:

To do this, as in the second method, you need to go to the menu.
Next, open the settings and select the line "applications".
Then you need to mark the Play Market program in the list and click on the "uninstall updates" link.

The application will be reverted to its original state.

Reset Google Apps preferences

How to enter the Play Market if the above methods do not work? Sometimes resetting Google Apps settings can help resolve the issue.

To perform this event, you need to go to the settings. Then you need to check the item "applications". In the list of installed programs, select "Google Services". Next, click on the "clear cache" button.

Enabling the Download Manager app

If this utility is deactivated, then errors in the Play Market program will occur constantly. To enable the "Boot Manager", you need to open the device menu. Then you need to go to the "settings" section.

Here you need to mark the line "applications" and switch to the "all" tab. In the list of installed programs, select "Download Manager". If the application is stopped, then you need to click on the "enable" button. After performing these steps, you need to restart your mobile phone and check the operation of the program.

Deleting a Google Account

It should be borne in mind that when an account is deactivated, all important and necessary information will be erased. Before following this procedure, you should back up:

To do this, you need to go to the settings.
Then you should switch to the "accounts" tab and mark the desired account in the list.
Then you need to click on the mailbox address. The sync menu will open.
The user needs to tick off the required items. This menu is used to back up personal data and contacts.
In order to save important information on the device, you should click on the "options" button and check the "sync" item. The system will back up all utilities.

After syncing, you need to deactivate your Google account. How to enter the Play Market after deleting an account? Upon re-authorization, the user will be prompted to restore the backup. You need to click on the "ok" button. After deleting and reactivating the account, the operation of the Play Market utility should be normalized.

Troubleshoot program compatibility issues

One of the possible reasons that Android device owners write “I can’t access the Play Store” is the presence of conflicting applications. Users install such utilities on their own. Among the malicious programs is the Freedom application, through which users make a free purchase of game currency.

Editing the "hosts" file

In search of interesting utilities, beginners go to unverified sites. After such visits, thousands of requests appear on the forums: “I can’t access Play Market from my phone”, “the money in my account has disappeared”, and so on. In order not to resort to a complete reset of all device settings, you need to edit the “hosts” file:

The user needs to go to the "settings" section, check the "applications" item and switch to the "installed" tab.
Select a malicious program from the list of utilities.
Next, you need to click on the "disable" button.
Then uninstall the app.

You cannot delete files without first stopping the utility. After rebooting the device, you need to check the changes made.

Return to factory state

What should I do if the above methods did not solve the problem? In order not to disturb the support service with numerous messages on the topic: “I can’t enter the Play Market”, you can try to fix the failures by resetting all settings. This is quite a radical solution. This procedure will help eliminate most of the problems associated with the operation of installed programs and the system itself:

First, go to the "settings" section.
Then it is necessary to mark the item "restore and reset". A new window will open. The user needs to click on the "reset settings" link.

Important data must be backed up before starting this procedure. Information saved to the memory card will remain intact. Next, you should restart the device and restore the backup copy of contacts.

Checking the network connection

Most often, users send messages to the support service with the text: “I can’t enter the Play Market, it says there is no connection.” In this case, the cause of failures is the lack of an Internet connection. You need to check the network settings and restart the router.

Enable Google Account

Play Market failures often occur due to a disabled account. In such cases, users send technical support requests like: “I can’t log into the Play Market, it says, you need to log into your account.” In order to activate an account, you need to open the device menu. Then you should click on the "settings" icon.

Next, you need to check the item "accounts". Here you need to click on the "add" link. The user must provide an email address and a password. After completing these steps, you need to check the operation of the Play Market application.

Checking the time and date settings

In the absence of a stable connection to the network, there is no need to panic and create topics on the forums: “I can’t enter the Play Market, it says a server error.” First, check your time and date settings. The user needs to enter the menu.

Then it is necessary to mark the item "settings". Here you need to select the line "date and time". Next, set the time zone and time. In this case, you need to enable synchronization with the network.

Disabling proxy settings

Seeing the inscription about the lack of connection, users drive queries into the search: “I can’t go to the Play Market, it says, the connection timed out.” Don't waste your time. In such cases, the first step is to check the operation of Wi-Fi. If other sites and programs open without problems, then the user needs to disable the proxy server. To complete the task, click on the "settings" button.

Next, you should make sure that the word “no” is displayed next to the “proxy server” item. In this case, the "advanced options" option must be activated. If there is no inscription, then the user needs to disable the proxy server settings.

Setting a Static DNS

If the above methods do not work, then you need to try to fix the problem in the following way. The user needs to return to the "Wi-Fi" section. Having selected an access point in the list, you need to click on the "change network" button. Then you need to check the box next to the "advanced options" item. Next, check the box next to the line "static IP configuration".

At the bottom are two DNS fields. It is necessary to fill them in with the numbers 8.8.8.8 and 8.8.4.4. Then you need to click on the "save" button. Next, you need to restart Wi-Fi on your mobile device and re-check the operation of the Play Market application.

Changing Router Settings

Setting the MTU - 1500 parameter in the router software is usually carried out automatically. For this reason, some applications do not start at all. This issue occurs on all devices connected to the access point. You can change the MTU settings manually. This will save the user from having to create requests: “I can’t enter the Play Store, Google Play is not working.”

In order to change the MTU parameters, you need to go to the router settings and open the "network" section. Next, switch to the "WAN" tab. Below you can see the line "MTU size". Enter 4 digits in the empty field next to the inscription. A user who is unable to contact the provider should specify one of several options: 1420, 1460, 1500.

Next, you need to save the settings and reboot the router. To change the MTU in the software from Asus, you need to open the "Internet" section. Next to the line "additional pppd options" you can see 2 fields. They need to write the number 1460.

Our site continues to talk about errors that users may encounter when working with the Play Market online store. Some time ago we analyzed the RH-01 error, today we will analyze another error that sometimes makes itself felt.

The error itself sounds like this: "You need to sign in to your Google account", the user can see it when he opens the Google Play Market application. And this is how the error looks on the screen of a smartphone or tablet:

The traditional question is what to do? We offer several solutions. About each of them - in more detail.

Reboot your device

The first thing you should do is restart your smartphone or tablet. And do not laugh, because this simple action helps in many cases.

If after the reboot you see the same error when connecting to the Play Market, then try another possible solution.

Remove your Google account from your device

Everything is simple here - delete your Google account that is linked to the device, then go through authorization again. Just do not forget your account login and password, otherwise the synchronized data may be lost.

Go to settings, find the "Accounts" section.

Select your Google account (there may be several on your device).

Call the menu and click "Delete account" to delete it.

After that, open the Play Market and enter the data again. How to do it, we

Delete data and cache for Play Market

Deleting data and cache for the Play Market app can also help. To remove them, you need to do the following.

Go to settings, find the "Applications" section.

Find in the Play Market applications, click on it.

Click "Erase Data" and "Clear Cache" (alternately).

Please note that in this case, the account will be deauthorized in the Play Market, the data from it will have to be re-entered.

Remove Google Play Updates

This step should be taken only if nothing helps at all. Why? Some users complain that after uninstalling updates, they cannot launch the Play Market at all, so you perform all actions at your own peril and risk. In addition, as practice shows, in most cases this solution does not help users in any way.

You already know how to get into the settings of the Play Market application. In the Play Market settings, click "Uninstall updates".

In this case, updates will be removed.

Why does the Play Market on Android not work and says there is no connection? Sometimes, when you try to log into the Google Play Market (Google Play Market) from an Android device (smartphone or tablet), problems appear that prevent you from logging into your account.

What to do if you cannot log into your account on the Play Market and a message appears stating that you need to log into your account?

This situation can happen even if you enter your username and password and are 100% sure that it works and is correct. The error can occur in many cases and its cause is difficult to find out in each case, but here are a few ways that can help solve this problem. If you can't sign in to your Google account, read on and watch the video!

The first thing to do is clear the Google Play Store cache, for this you need to go to Settings - Applications - Application Management - Google Play, and click Delete Data, Clear Cache.

After carrying out these simple steps, restart your device, tablet or smartphone and it is advisable to remove the battery from it. Then try to sign in to the Google Play Market again. If that doesn't help, move on.

If you still can't sign in to your Google Play account, follow these steps:

Go to Settings - Applications - All and for the Google Play Market, Google Services Framework and Google Play Services, stop the services, delete all data, including updates, and then clear the cache again. Next, you need to go to Settings - Accounts - Google and uncheck all the checkboxes in synchronization. Next, you need to restart your Android smartphone or tablet again and return the checkmarks from the previous paragraph back, then restart again. Now we are trying to enter the play market again.

These steps should help in most cases if you are unable to log into the Google Play Store from your Android smartphone or tablet. But if it still didn’t help you, then create an archive copy of the device and reset your phone, smartphone or tablet to factory settings, or even better, reinstall Android or update to the latest version.

Another popular problem on Android is blocking access to the device using a pattern. Often people, having entered, created a password for the Android OS in the form of a pattern, symbol, figure, forget it. About how to unlock the Android pattern, we wrote