Digital satellite receiver gs b520 error 4. Elimination of possible malfunctions

Recently, Tricolor-TV subscribers have received error 4 with the text “No access to viewing. The TV-radio channel is not broadcast by the operator ”. As a rule, this happens after updating the software on the receiver. This problem first appeared in the summer of 2017 after a large-scale upgrade of all receivers from GS B520 to GS532M. Then it was unrealistic to get through to technical support! What is noteworthy, at the same time, error 4 on the Tricolor appeared only for those who first updated the module. As it turned out later, if the receiver's firmware was first updated, then everything went on like clockwork and no errors occurred.

How to fix error 4

In fact, the solution to the problem is quite simple and for this you do not need to carry the receiver to the service center or look for some kind of master. So, what should you do to remove error 4 on Tricolor TV ?!

Method 1.

This is the easiest way to remove error 4 on Tricolor, but it works if the channels are not shown due to a software problem. Everything is done as follows:

Use the remote to go to the channel Telemaster Under the number 333 ... A window should appear prompting you to update the device software.

We agree and wait until the process is over. It takes about 20-25 minutes of time, after which the receiver will automatically restart. This operation fixes error 4 in most cases.

Comment: If the device is not flashed through the 333rd channel, you can try to make USB update... To do this, you need a flash drive with a volume of no more than 4 GB.
You can download the firmware for your receiver on the manufacturer's official website - link.

We format the flash drive for the FAT32 file system and copy the file with the software to the root folder of the disk. It must be unpacked from the archive.
We plug the removable drive into the USB port and reboot the device. Then the receiver itself must find the firmware file and offer to install the update.
We agree. As soon as the procedure is completed, the device will restart. With the new software, error 4 on Tricolor TV should disappear.

Method 2.

Step 1. We take in hand the remote control from the receiver and press the "Menu" button to open the general menu of the device on the screen.

Step 2. Go to the "Settings" section:

Step 3. We do factory reset... The menu may differ from the one shown in the picture, but the meaning changes from this!

Step 4. Turn off the Tricolor TV receiver and unplug the plug for 15 minutes.

Step 5. Turn on the receiver again and start searching for channels.

No matter how reliable the equipment for satellite television is, malfunctions still occur. The reason for this can be both incorrect actions of the user and the defects of the operator providing TV services. In particular, subscribers are often faced with a message from the receiver: "No access to viewing Tricolor, error 4". What caused this failure and how to deal with it? Let's figure it out.

Error value

Most often, Tricolor gives error 4 in the following cases:

after the initial installation of the antenna;
after self-tuning of the antenna by the subscriber;
after updating the software on the receiver from the satellite;
after .

It is also possible that a failure message appears after a long period of inactivity of the equipment.

The failure itself can manifest itself in different ways. In some cases, the prefix does not work at all, displaying an error message immediately after turning it on. In other situations, broadcasting can be carried out for 5-15 minutes after turning on the TV, and then disappear. But both the causes of this error, and the mechanism of action for its elimination, in any case, remain the same.

What does error 4 on the Tricolor mean?

Fault message # 4 appears when the receiver cannot determine the access keys to a specific channel to which it is currently tuned. This situation can arise due to two circumstances:

activation keys flew on the console;
the antenna receives channels from a satellite that does not belong to Tricolor.

Most often, it is the second factor that becomes the cause of the appearance. But in any case, first of all, before carrying out work to eliminate the failure, you should make a small diagnosis.

Primary diagnostics

So, the subscriber sees a message from the Tricolor TV receiver - error 4. What to do first? We recommend checking the signal level. This is necessary in order to understand if the failure is caused by a malfunction on the antenna, or a software violation on the set-top box itself.

How do I check the signal strength?

Probably every subscriber knows how to check the level of the satellite signal. The verification mechanism is simple - press the i key on the remote control, and then evaluate the indications of the scales that appear on the screen. For normal operation, it is necessary that the readings on both of them be at least 90%.

If the scale values are below 70, this automatically means that you will have to tune the antenna. Even if no one touched it before the appearance of the failure, a variety of factors can be the reasons for the decrease in the receiving capacity. Sometimes leaves or snow build up on the surface of the dish, resulting in signal distortion. Sometimes grown trees or nearby buildings become a hindrance. In a word, it's worth checking.

But first, it is still worth trying to carry out some operations with the receiver. We will talk about them below.

Important! Signal measurements must be carried out exactly at the moment the error message appears. In this case, the receiver must remain switched on on the channel on which the error occurred.

How do I fix the crash?

When the message "error 4" appears on Tricolor TV, what happened is not so important. The mechanism of action in any case will be approximately the same. First, tuning operations are carried out with the set-top box, then, if the failure persists or the signal level is below normal, the antenna is tuned. If you cannot cope on your own, you should contact the technical support of the satellite operator or the dealer from whom the equipment was purchased.

Instructions for eliminating the error

To eliminate failure number 4, you must proceed as follows:

set the initial parameters in accordance with the prompts of the equipment;
start channel search through the menu;
save the found channels.

We have already written in detail about each stage on our website. These articles can be used as detailed instructions.

Tricolor error 4 after update

In some cases, glitch # 4 occurs after a software update. If the new software was downloaded from the satellite, you must do the following:

switch the set-top box to channel 333;
wait for a message about the availability of updates;
agree to the download offer;
wait for the new software to be downloaded and installed.

Re-updating will usually fix the problem. If the failure persists, there is one important little thing worth checking out. Modern receivers equipped with a USB connector often have flash cards for recording programs. During the update, the card must be removed, otherwise the software may fail to write. After removing the card, you should restart the equipment (disconnect it from the power supply for 5-10 minutes, and then turn it on again). Then the update is downloaded again, and only after that they return the USB flash drive to its place.

Important! If the subscriber has downloaded new software from a flash drive or computer, you should make sure of the quality of the software. Then you can try to reflash the receiver using a working set-top box. If these steps do not help, you should contact the setup wizard.

Smart card problems

Quite a rare, but still sometimes encountered message from Tricolor equipment - "no smart card, error 4". It usually causes confusion, since, as a rule, it is installed in the receiver once, and is never extracted from it. In fact, the message, again, signals that the receiver simply cannot pick up the codes for the channel on which it is turned on.

If such error 4 appears on Tricolor TV, how to fix it? In principle, all of the methods described above will be effective. The same factory reset, searching for channels and downloading updates should help. There are three exceptions:

the subscriber recently tried to flash the receiver with illegal software;
the smart card has expired;
the card is damaged.

If the set-top box was flashed using software taken from the Internet, you should try flashing it from a working receiver. This will require a null modem cable and about an hour of time. We have already written in more detail about how to do this.

If everything is in order with the firmware, it is worth clarifying the validity period of the smart card. This can be done by calling the Tricolor support service or your equipment dealer. An expired card must be replaced. You should also do with a card that for some reason is out of order - it was damaged physically or as a result of a software failure. The replacement will most likely be paid, but it will help restore access to the service.

Important! In all cases when it is not possible to solve the problem on your own, you should contact the certified craftsmen of the Tricolor company or one of its authorized dealers. Do not entrust your equipment to repairers for an ad. In most cases, they do not have the necessary qualifications, and the satellite operator itself, after their intervention, will no longer carry out warranty repairs.

Tricolor TV provider provides access to digital TV broadcasting and Ultra HD channels. Clients rent all the necessary equipment from this company. The connection setup is carried out mainly by the company's specialists.

Despite the fact that many Russians use the services of this provider and note that the organization really provides the highest quality service, certain errors in the operation of the equipment still occur. Nobody is immune from this.

Tricolor error 4 is perhaps the most common failure. Now let's analyze why it appears and how exactly this problem can be eliminated.

What does error number 4 mean?

Error code 4 - a ban on broadcasting a channel in a certain encoding. The number 4 directly indicates that the channel to which the user is trying to connect is not supported by the Tricolor TV provider.

In the field of digital television, the competition is colossal, so various providers block their own channels, broadcasting them exclusively with the original signature. As a result, error 4 appears on Tricolor TV.

Operators do this on purpose so that you cannot catch the channel under their control. Thus, they entice customers. However, in some cases, error 4 means only the presence of software failures, which also occur quite often.

Why does it arise

Software glitch number 4 mainly appears when the receiver, configured to receive and broadcast TV channels encoded by the Tricolor TV operator, begins to pick up signals from other providers. This type of error is inherent in outdated hardware models.

Nevertheless, as practice shows, the receiver often gives an error not because of failures, but because users are trying to connect additional channels for free. No one wants to watch the same thing all the time, and as a result, it’s time to experiment.

If you start the automatic search for TV channels, be prepared for the fact that this will cause the error 4. The receiver is not able to broadcast the channels of other providers, this is due to the difference in encoding.

The third reason for the failure is an incorrect receiver update. For example, you started installing a new firmware, but in the end the process was interrupted. Therefore, it is necessary to complete the installation of updates in order to watch the channels without restrictions.

After realizing what happened to broadcasting, it's time to explore the main ways to fix the problem that has arisen.

How to fix

Fixing crashes is not the most difficult process. The main thing is that the subscriber understands what exactly the fourth error means and why it appeared. First, check the Smart-card: it is possible that it is dusty, wipe it and insert it back into the receiver. What if not smart cards? Let's find out now.

Turn off the receiver and TV for a few minutes. Then connect them to power and check if channels are available? If the problem persists, then you should use alternative solutions.

Signal level check

Signal problems can arise not only due to changes in the software settings, but also due to problems with the antenna. If the saucer is not properly fixed, then it will change its direction under the influence of strong winds. Naturally, this will lead to the loss of access to TV channels.

How to fix the situation? It is necessary to run signal diagnostics, to do this, open the main menu using the remote control and go to the corresponding menu. Two scales will appear on the TV screen, which are responsible for the signal quality. It is important that their value exceeds the 80% mark. If the value is less, then you need to carefully rotate the antenna, choosing the optimal location.

Invalid broadcast format

When there is no access to viewing due to the user's fault, that is, he tried to find new TV channels, as a result of which problems with coding arose. Enough has been said about this earlier. Much more interesting how to get out of this situation?

Elimination of the problem comes down to checking the list of available channels. This information can be found on the official website of the provider. If the TV does not show a really forbidden channel, then simply delete it.

Software crash

When the error appears as a result of a software malfunction, you need to roll back the receiver settings. To do this, follow the step-by-step instructions:

Turn on your TV and receiver.
Open the main menu of the receiver.
Go to advanced settings.

Select the "Factory Settings" command.

Click OK.

The receiver will then restart. Select a region and follow the instructions of the installer. If the receiver still reports a similar failure, use an alternate method.

The second way to eliminate the consequences of software failures is to flash the receiver. It is possible to do this, but it is very difficult. First you need to download the current firmware version and then install it. It is advisable to entrust this work to specialists.

After update

As mentioned earlier, access to channels may disappear after a firmware update, namely if the process was completed incorrectly. To fix the failure, simply turn on the receiver and finish installing the updates.

Technical support

If you do not know how to eliminate the error, and none of the listed methods helped, then contact Tricolor TV customer support. Experts will independently diagnose and determine what is the reason for the incorrect operation of the receiver, and then fix the problem.

Note.

"Tricolor tv error 4 what to do?" - a popular search query for subscribers of the largest Russian satellite TV operator. This error refers to problems with the transmission of digital channel data during its broadcast and is one of the most common. It is worth considering in detail what error 4 means, the reasons for its occurrence and how to solve the problem. Diagnostics and further troubleshooting can be done independently.

After turning on the TV, you can see the system window, notifying of the malfunction that has occurred. At the same time, the channel does not show the image.

The operator's official website deciphers the error as the inability to receive or read a television signal. Such problems are hidden in code 0-4, but error 4 is the most common.

It can occur due to:

problems in the receiver software, which prevents the channel from being decrypted;
adding a channel that is not broadcast by the operator;
incompatibility of the encoding of the incoming signal for further decoding.

Each of the reasons is influenced by certain factors. To restore stable functioning, it is necessary to make consistent diagnostics, which allows you to accurately identify the problem.

Fast diagnostics and elimination of the arisen malfunction

Make sure the smart card is present and functional beforehand. The most common reason for the error is the incorrect format of the transmitted data, which does not allow further decoding.

If a certain channel is down, the reason may be that that channel is not available for your prepaid package. Pre-check the list of channels included in the package with the official one. You can download it from the main Tricolor website.

The channel is present in the list, but the system writes “Tricolor error 4”, how to fix the problem? The second most common reason for unstable functioning is software failures. To restore, we will reset the system to factory settings and re-search for channels.

Go to the receiver menu;
Select "Reset settings" and confirm your actions. If the system asks for a PIN code, enter 0000;
After restarting the device, enter the correct data - language and search region. Wait until the complete list of digital satellite channels is updated and restart the receiver. If after rebooting the main menu does not display error 4, then you did everything right.

What happened if none of the methods worked? The problem may be hiding in the firmware of your devices. It is not recommended to do the firmware on your own, it is better to contact a specialized service center. The developers have introduced the ability to automatically update the firmware. This can be done in the following way:

Open the "Telemaster" info channel;
Confirm the proposed operation;
Reboot your device.

This method is relevant after updating the software version to the latest. "Telemaster" makes the necessary changes to eliminate the flaws in the original firmware.

If no manipulations helped to correct the error, the problem may lie in the serviceability of technical components. This question should be addressed to specialists.

Even the most reliable and high-quality equipment is capable of letting down its owners. This is due to a variety of reasons, each of which requires a special approach. Some problems turn out to be serious and require a visit from a specialist, and some difficulties can be solved on our own. Among the latter is the error 4, which is extremely common in Tricolor - how to eliminate this difficulty without calling a specialist? What does this code mean and what actions should be taken? You don't need to be a TV technician to understand these issues. It is much more important to stock up on time and patience and start restoring the TV signal.

The appearance on the TV screen of the inscription, which says that reception is impossible due to an error, signals that the switched on channel cannot be displayed. This usually happens as a result of system failures or hardware configuration problems. Sometimes, in order to cope with the difficulty, it is enough to switch to another channel. If it is also not broadcast by the operator, the problem is a little more serious than it seemed.

Then you need to figure out what happened, clarify the reasons for what happened and start fighting the malfunction.

This usually takes no more than an hour, and with a calm, thorough approach to solving the problem, the total time can be noticeably less.

Reasons for the error

Mistake 4 is one of the most common in 2020, and many clients of the satellite company face it. Among the main reasons for its appearance:

resetting the receiver software;
invalid or unsupported channel format;
exclusion of a TV channel from the available broadcasting list.

Typically, such problems occur after updating the equipment, carried out by the provider of technical work or finding and installing new channels. Accordingly, a re-search is an excellent way to deal with the difficulty.

Then in place of the TV channel, which has not yet been shown, there will be a new one, and subscribers will be able to enjoy their favorite programs and films.

No access to viewing error 4 Tricolor: what to do

The most logical question that arises when Tricolor TV subscribers meet with error 4: what to do? There are 4 answer options that can help you deal with your problem:

just switch to another channel;
restart the receiver;
update channels by running search on the set-top box;
reset hardware settings to factory level.

To use the latter option, you will need:

press the "menu" button on the remote control;
go to the settings section and drop them;
if necessary, enter the pin code (0000);
wait for the device to restart and select the language;
specify the provider and region of connection;
wait for the formation of the list of available channels;
save TV and new settings;
check if the code is missing.

If none of the above options helped, it remains to call a specialist.

Support call

The last method to restore access to the TV will be to call the support service. But it must be remembered that even the most experienced and skillful specialist will not help the caller without a smart card. Additionally you will need:

the name of the owner of the equipment;
number of contract;
Smart card ID.

If everything is prepared, you should dial 88005000123 and inform the operator of the contact center about the incident. Skype is an additional option for making a call. A link to the necessary contacts can be found on the official website of the company. Both call options are free of charge.

Having contacted a consultant, it remains to follow his prompts.

He will explain how to proceed to make television available again.

Error 4 Tricolor TV

In situations where equipment does not work and channels are unavailable, the first step is to understand the reasons for what happened. An excellent clue will be the inscription that the TV gives out.

If “error 4” is written on the screen, then the selected TV channel was unavailable.

This can be due to a variety of reasons, and sometimes even a simple switch can help solve the problem.

If it was not possible to cope with the difficulty in simple ways, you will have to reset the receiver settings to the factory level. In most cases, this brings a positive result, and the TV starts to work as usual.