The service does not deactivate you were called on mts. How to deactivate the service "You've received a call" from MTS? The service does not connect, what to do

Telecommunications operator MTS today offers many convenient options and services that greatly simplify the process of maintaining communication with other subscribers. Among them is the service "You have been called" by MTS, which allows you to receive messages about customers who did not get through for any reason. You can connect it yourself or with the help of a company representative.

In most cases, the option is connected by default when buying a SIM card and the client is not always notified about it. Then the question may arise: "You received a call" - what kind of service is this and why is it required? The principle of its operation is as follows: if a subscriber misses a call from any other number (due to temporary blocking of the phone, being in roaming, disconnecting the card and other reasons), he receives an SMS notification on his phone about the missed connection. As a rule, the message contains the time and number of the subscriber who did not get through. This option makes it possible to call him back. As a rule, it connects for free.

Conditions

When connecting and operating the option, it is important to be aware of the following network conditions:

information about missed calls is not received if they were forwarded;
the service is deactivated if the subscriber puts the option of barring incoming calls on the phone;
if the caller has activated the anti-identification service, it is not possible to set his number using the option;
the presence of “Voicemail” deactivates the option;
maximum duration of information storage about missed calls - 24 hours;
disabling the short message service (SMS) deactivates the option.

As the sender of SMS notifications, the operator indicates the phone number from which the subscriber could not get through.

How to activate the service "You were called" on MTS for free

If the option was not provided by representatives of the sales office when buying a SIM card, you can connect it yourself. To do this, it is recommended to use the following methods:

Using the USSD command. You will need to dial the combination * 111 * 38 # on the phone and press the call button.
In the Personal Account. You must be registered on the internet platform. If it is available, you need to log in and select the Service management item in the main menu, then the service of interest.
Through the application "My MTS" for smartphones. The connection mechanism in this case looks the same as on the operator's website.
By calling the MTS contact center. It is enough to dial 0890 and wait for the consultant's answer. Next, you need to inquire about how to activate the service "You were called" on MTS. As a rule, in such cases, consultants make the connection on their own. Upon activation of the service, an SMS notification will be sent to the phone.

It is also possible to apply with a passport and a SIM card to the sales office with a request to connect. However, this method is the most time consuming and inconvenient. It is much easier to enable the service yourself.

The cost of the service "You have been called" MTS

It is important for the subscriber to pay attention to the fact that the connection of the option itself is made free of charge.

However, daily use of "You've received a call" is charged. The subscription fee charged for each day of operation will be 1.2 rubles. The cost of each separate notification is 0 rubles. It is also possible to disable the service without penalties from the telecom operator.

Disconnection of the service

It is also possible to disable the option in four similar ways: using the USSD command, in the Personal Account, in the application, or through a call to the hotline. The disconnection is also done at the sales office.

Conclusion

There is no urgent need for the “You've received a call” service from MTS, but it can significantly simplify contacts with other subscribers by providing information about those who did not get through. In addition, the option is connected and disconnected at no cost, its use is relatively inexpensive.

When the phone is switched off or you are out of the coverage area of the MTS network, the "You have been called" service will inform you about who tried to contact you during this time. But for this service you need to pay a certain fee and not everyone needs it, so you need to know how to disable this option. The operator MTS Russia offers several options for disabling the service:

Description of the service

Often there are situations when there is a need to turn off the phone or it is out of range, or the battery is simply discharged. After the device is turned on, its user will receive an SMS message with the following information: who could not get through, at what time and how many attempts he made.
This service allows you to always be aware of what is happening and not to miss an important call, even in unforeseen circumstances. The service is paid, and its cost varies depending on the region.

Price

The service is free for users connected to the following packages: "Unified", "MTS Connect", "Smart Home", "Online", "Business Federation", "Telematics", "Business Class", "Smart Device", ( including all variations).

For other tariff plans, the service cost is 1.2 rubles. Payment is debited from the subscriber's account daily.

The option is included in the set of standard services of most MTS mobile communication packages and is free for the first 7 days. Upon the expiration of this period, a daily payment is charged, the amount of which is indicated above.

Reading time: 2 min.

The phone tends to be discharged at the most unnecessary moment, and unfortunately, the connection does not always and not always catch. Because of this, you can miss a very important conversation or even derail a deal. To be always in touch, always keep track of your incoming calls and the MTS option "You've received a call" was provided.

When it is turned on, the mobile operator monitors all incoming calls and saves information about them if your phone is "out of network coverage" and another subscriber cannot reach you. As soon as your phone reappears in the signal range, you will receive an SMS with information about missed calls, and the subscribers who called you will receive a message stating that you are available for calls again.

For a long time, the option was free, it was included (and is still included) by default in all tariff plans, and many managed to get used to it. But, recently, this service has become paid. Now the use of the option “They called you” from the MTS operator is 90 kopecks per day... The amount is small, but if you think that you are unlikely to need this service and should be removed, it is not difficult to refuse it.

How to disable the "You've received a call" option on MTS?

When buying a SIM card, the service is already connected by default and is activated immediately when you turn on the phone for the first time. It is very convenient to use this function and it is not worth removing it without the need to save. If there is such a need or you do not really need the option itself, you can deactivate the "You have been called" service in several ways:

Using the USSD command, dial the code * 111 * 38 # and press the call button, after a while you will receive an SMS stating that the service has been terminated.
You can remove the option using an SMS request, to disconnect you should send the code 21140 to 111 * 38, in response you should receive a message about the disconnection of the service.
You can unsubscribe from it in the "Service Management" section of your Personal Account on the MTS website.
If you have the My MTS application installed on your tablet or smartphone, you can disable it in the Service Management menu.

If for some reason you were unable to disable the "You've received a call" option, you can contact the MTS support service and get detailed advice on this issue. But, since this service is really very convenient, despite the fact that it has recently become paid, it is rarely turned off.

MTS service "They called you"- this is an SMS informant about missed calls received while your phone was turned off or out of the network coverage area. It is also one of the first services that began to be provided by mobile operators. Initially, this service was free, but the thirst for profit, capturing the souls of mobile operators, forced them to make the service paid.

At the moment, the cost of the MTS service "They called you!" is 1.2 rubles per day, which is equal to 36.5 rubles per month on average per year. Personally, I checked more than 30 regions - the subscription fee is the same everywhere.

Many subscribers are already accustomed to this service and do not want to turn it off, others still don’t know that this service has been paid for several years, the rest have already turned off or are going to turn off “You've received a call!”. What category of MTS subscribers do you belong to?

Let's first understand some of the features of the service.

If you were outside the network coverage area or your phone was turned off, and at that time someone called you, you will receive a message like: “This subscriber called you 2 times. The last one - 06.01.2018 at 9:10 "
Information about missed calls is stored for only one day. That is, if your phone turned off yesterday morning, you received a call yesterday afternoon, and you turned on your phone tonight, you will not receive a message about the missed call, as it turns out that more than a day will pass. And this is not very good, considering that the service is paid.
Information about services, tariffs and promotions of MTS can be added to the message. Spam in a paid service? Not very good either. However, you can get rid of this by activating the service “Prohibition of receiving informational SMS and SMS / MMS from the MTS website”.
If you activate the service "Voice mail" (Basic), then the service "They called you!" will automatically shut down.
The service is included in the initial package of services on most tariff plans, so you shouldn't be surprised if your monthly costs are slightly higher than planned.

How to activate the service "They called you!" on MTS?

If you turned off this service, but now you need to turn it back on, or on your tariff plan the service was not included in the original package, then you can turn it on using:

USSD request * 111 * 38 # 📞
Personal account (section "Services").
Applications "My MTS" (section "Services").

Connection is free of charge.

How to disable the service "They called you!" on MTS?

If this service does not suit you, then you can turn it off and not waste your money. To do this, you need:

Dial the USSD request * 111 * 38 # 📞 (note that the disconnect request is the same as the disconnect request).
Visit your personal account (section "Services").
Go to the application "My MTS" (section "Services").

Personal opinion

At the moment, I use the MTS tariff plan "Smart for Friends", on which the service "You have been called!" provided free of charge. Am I willing to pay for it if necessary? I think no. The service is sometimes useful, but people who did not get through to me call back after a while, so there is an urgent need for "You got a call!" personally, I don't. As well as the desire to give extra 36.5 rubles a month.

When the phone is turned off or out of the network coverage area, the subscriber cannot receive incoming calls. To find out who was calling at this time, a special service was developed. But not many users want to pay for the option, so they have a question about how to disable the service You were called on MTS. It is worth telling in more detail about the function and how they are deactivated.

How does the service work, what is its cost

Using your smartphone continuously can drain its battery quickly. In this case, the cell phone is unavailable. Also, incoming calls will not be received on the SIM card if the mobile is outside the network coverage area. The company has developed a special service that notifies about all incoming calls to the SIM card. After turning on the gadget, an SMS will come to it, where the time of the call and the contact number of the caller are written.

The option is designed to always be aware of important calls and, if necessary, call back the telephone contact. The message also indicates how many times the user tried to contact the subscriber. The service is provided on a paid basis, but in some tariff plans it is included by default, and you will not be charged for it.

note
If the subscriber has activated such offers on his SIM card as "Smart Device", "MTS Connect", "Online", "Telematics" and "United", then the option is provided free of charge.

For other tariff plans, the service remains paid, its price is 1.2 rubles per day. The balance will be charged at the same time every day. This feature is included with every offer of the company and is free to use for the first seven days. When the week is up, you will have to pay the set fee.

How to activate the service

You can connect "You've received a call" from MTS in several ways:

the USSD command is used, for this, the code * 111 * 38 # is dialed on the mobile ;
you can enable it through a special application on the mobile, for this the client goes to the "Services" and activates the desired item from the list;
it is possible to connect the function through a personal profile on the portal, there you should also go to the section with services and activate the one you need;
by means of a text message, the text 21141 is sent to the contact telephone number 111.

note
Sending a code request and a text message is provided to users free of charge.

Possible ways to disable

There are several ways to disable the "You've received a call" option on MTS on your phone:

you can cancel the option by sending a code combination;
the client can disable the function through the company portal;
disconnection is made through your personal account in the mobile application;
the user can call the operator;
you can deactivate the function in the office of the company;
refusal is made by text message.

Each of these methods has certain nuances and features, it is worth talking about each method in more detail.

Using a text message

The easiest way to disable the option is by sending a text message. For this, the company has specially developed a separate line with a service number. To block a service, you need to do the following:

a section with writing a text message opens on the cell phone;
in the field where the text is entered, the code "211410" is indicated;
further in the line "to whom" contact 111 is written.

On some tariff plans this option is provided by default and is provided free of charge. If the client does not need to pay for it, it is better not to abandon the function, as it will tell you about the missed call.

Using a code command

The client can disconnect "You have been called" on MTS by means of a service combination. To do this, you must perform the following actions:

a section with dialing a number opens on the mobile phone, the command * 111 * 38 # is entered there ;
to send a request, you will need to press the call button;
it will remain to wait for the disconnection message to be sent to the cell phone.

The customer can use the combination for free, it does not require an internet connection, which makes it easy to use.

Through personal profile

If the subscriber is not satisfied with the cost of the "You have been called" service on the MTS SIM card, he may refuse the function. This will require internet access. Through the profile on the portal, the function can be canceled as follows:

the name of the site is entered in the browser and the transition to the main page is made;
in the upper corner there is an icon with the inscription "Login", you need to click on it;
a window will be displayed on the screen, data for authorization are entered into it;
as soon as the subscriber gets to the main page, he should go to the section with services;
after that, a transition is made to the active options and available functions;
the required service is selected in the list and deactivated.

As soon as the action is confirmed, the option will be disabled immediately, and no more funds will be withdrawn from the balance.

Using the mobile app

If the user no longer needs to determine who called while the cell phone was disconnected, then the service can be deactivated via the smartphone app. This software is designed not only to refuse unnecessary options, here you can also check the balance, replenish it or change the tariff plan. You can deactivate the function according to the following instructions:

the “My MTS” application is downloaded from the online store;
after that you need to open it and log in;
if the Internet is connected on the mobile via a SIM card, then the entrance will be made automatically;
when logging in via Wi-Fi connections, you will have to specify the username and password for your account;
after entering the main page, the subscriber needs to go to the section with services;
there are selected those options that are already activated;
from the list, the client finds the desired one and disconnects.

The cell will receive a message that the function has been deactivated. The company does not charge a fee for canceling the option.

Making a call to technical support

It is necessary to call the technical support of the company if all other methods did not work. If the client decides to call the hotline, then contact 0890 is dialed on his cell phone ... When the connection with the operator is established, you need to provide passport data. This is necessary as the operator must establish and verify the identity of the owner. Only then will help be provided. It remains for the client to tell about the need to deactivate the option, after which the manager will perform the deactivation procedure. Your cell phone will be notified immediately. On the company's portal, you can see additional numbers that are used when making calls from another telecom operator or from abroad.

note
Calls to service numbers of the cellular company are not charged.

Company office

There is one way how to find out who called when the phone was turned off; a paid service has been specially developed for this. But if the client does not want to pay for it, it is worth giving it up. If the client cannot use the mobile application and the portal, they should visit the sales department in person. When applying with you, you need to have a passport in order to establish and confirm the identity of the owner of the SIM card. Without a document, the operator can refuse service. When the identity is verified, the manager will disable the option for free. The client can view the addresses of the nearest post offices on the company's portal in the "Contacts" section.

This function is useful for those subscribers who often travel outside the city to the region or forget to charge the phone. If the cellular is unavailable, after turning it on, you will receive a text message. It will contain the data of the caller, as well as the number of calls and the time of the last call. The option is paid, it costs 1.2 rubles per day, but on some tariffs it is provided free of charge.