Call forwarding number mts called you. Description of the service you received a call from mts

When a person is without a cellular connection for a long time, he risks missing many important calls while the phone is not working. Quite often, this leads to a disruption in communication between people: the conclusion of transactions is disrupted or even the work of entire large companies is slowed down. To avoid such embarrassing situations, mts has developed a unique service called "You've received a call." With its help, you will be able to receive notifications about numbers and subscribers who tried to call you while being out of the access zone. This will help to re-establish contact with them as soon as possible.

When trying to get through to a person, we often get on an answering machine, which informs that the subscriber is out of the cellular coverage area, which makes communication with him completely impossible at the moment. There is no need to worry about it anymore: the call notification service is now available from the MTS operator.

The option works as follows: as soon as the subscriber whom you tried to call, a connection appears, he receives an SMS notification to his phone number, stating that he missed one or several calls.

The notification message contains the following information:

how many calls were missed;
what time did people call;
subscriber numbers or names by which they are recorded in the phone book.

Price

How much does the service cost specifically in your region, you can check on the operator's website or in the nearest telecom stores. The usual cost does not exceed 1.2 rubles a day, or about forty-five rubles a month, which is a relatively inexpensive offer.

How to connect?

There are several ways to activate the service:

After installing the mobile application from mts, go to your personal account, open the tab with services and select "you have been called".
Register through the operator's website, also enter your personal account and activate the option.
In the dialing menu, enter the following combination: * 111 * 38 #. After a while, you will receive a notification on the service activation on your phone.

How to disable?

The service of the subscriber who called you mts can be disconnected quite simply. If you think that this option is no longer relevant for you, you can deactivate it without any temporary difficulties. To deactivate the service, use the mobile application from the MTS operator installed on your smartphone, or go to the MTS website.

In cases where the user does not have access to an Internet connection, you can use a special command in the phone number input menu.

Dial * 111 * 38 # and hold down the call key. Also, a similar disconnection action can be performed by sending an SMS message with the text 211410 to the number 1-1-1. The service will be disconnected immediately.

Advantages and disadvantages

The main advantages of the service are traditionally:

simplicity and availability of the technique;
high information content: you will find out the time, the number of calls and the numbers of all subscribers;
it is quite easy to disconnect and connect the service at will;
in some tariffs it is provided completely free of charge.

The disadvantages of the service are usually considered:

the service does not work when forwarding from one number to another;
SMS notifications do not come if the phone memory is full;
there is a ban on sending SMS messages from your operator.

Sometimes there are unpleasant situations when you cannot receive an incoming call for a number of reasons beyond your control - the battery of your mobile device is exhausted or you are out of the network coverage area. To solve this kind of problems, a special informing option has been implemented. In the article, we will analyze in detail the features of its provision and functionality, as well as all the methods of how to disable the "You have been called" service on MTS.

Description and cost of the service

If you are outside the coverage area of the operator's base stations or your mobile device is turned off due to a low battery and do not want to miss an important incoming call? It's okay, with the help of the option you will receive up-to-date information about all missed calls. After registering in the provider's cellular network, you will receive an SMS notification, which will contain the phone number of the consumer who could not reach you and the exact time when the call was made. For example, “This user called you 2 times. The last time is 08.10 18 - 14.00 ".

Consider the features of the provision and the main limitations of the offer:

After activating the function, you automatically agree to track your appearance in the MTS network, if the interlocutor has the option “I’m in touch” installed. In the future, you can prohibit such a procedure at any time.
For using the service, 1.2 rubles will be deducted from the mobile balance every day. If the account does not have enough funds for the next extension of the function, then the operator blocks access to the main instruments of the offer until the required amount is paid.
The subscriber will not be able to find out and receive information about the caller if forwarding is set on your phone number and this gadget is the second link in the chain.
If the interlocutor has the Contact identifier option, then “XXXX” will be indicated in the notification instead of the telephone combination.
The service cannot be activated if you have installed the barring of all incoming calls on the SIM card. As a result, you will not receive SMS notifications from the operator.
Statistics about missed calls are stored and available for viewing only during the day.
If the SMS memory on the mobile device is full or the instant messaging service is not activated, the option will not work. It's worth cleaning up the drive.
In addition to basic information about the interlocutor, the notification may contain advertisements from the provider - about additional services and tariff plans. To refuse such content, set a ban on informational SMS from MTS.
If the user has the option "Voice mail" on the phone, the function is automatically disabled.

Attention! After receiving the notification, no one forces you to call back.

How to connect an option

If you are interested in the option, then you can start installing it on your mobile phone. For this, several effective ways have been implemented:

To enable, use the USSD code * 111 * 38 # and press the call button. After that, wait for a response from the operator.
Go to your personal account. Go to the tab of available services and find the one you are looking for in the list.
Launch the mobile application of the provider "My MTS". Open the options management section. You will see a list of open for launching offers, select the one you want and enable.
Contact any service provider's service department for support and assistance. In this case, you must take your passport with you to confirm your identity. Go to a free manager and ask for activation.
Dial the technical support telephone number - "0890". Wait for the consultant's response and ask him to run the function.

After a successfully completed procedure, you will receive a corresponding notification from MTS.

Disconnection methods

For using the option, you must pay a monthly fee of 1.2 rubles every day. If you do not want to receive SMS information and give money, deactivate the offer. For this, the operator has implemented many available methods, and the user can independently turn off the function or use the assistance of qualified specialists from the provider. Let's consider each algorithm of actions.

Through your personal account

A personal account is a convenient and simple tool for monitoring and configuring all installed options and a tariff plan on a SIM card. Access to the interface is open to all clients of the provider on the official website. To enter the page, authorize by entering your contact details and confirming them using an SMS key. The main menu displays useful information - a description of the current contract on the phone number, the rest of the package data in the current month and the exact state of the balance.

To unsubscribe from the service, go to the tab for managing options and rates. You will see a list of all active offers on the SIM card.

Find an unnecessary function and turn it off with one click.

For convenience and mobility, the operator has released the official utility "My MTS", which is an analogue of a personal account. In the interface, you can perform any action on the installed services, as well as deactivate them. To do this, open the side menu and select the one you are looking for in the options section. The application is open to all customers of the operator for free. It can be downloaded from the company's website or from any site in the network space, but beware of infected files. The program is compatible with all operating systems and fits any modern smartphones.

Attention! This method requires a valid Internet access point.

Via SMS

You can do it much easier and send a text message from your phone to a special number. As an attachment, write the sequence of numbers "21140" to the number "111". After that, you will receive an SMS notification confirming the refusal. Sending SMS is not subject to tariffication in the home region, in roaming the cost is calculated in accordance with the established tariff plan.

USSD team

If you decide to turn off the option to save money, dial the USSD command, similar to launch * 111 * 38 #. Next, wait for the provider's decision. The execution of the request is not subject to commission.

Attention! The article describes the prices and features of the provision for residents from the Moscow region. If you are located in another region of the country, check with local company representatives for restrictions and costs.

If necessary, you can contact any operator's communication and service salon and ask for help from a free manager or dial the technical support number "0890", which works around the clock.

The article examined in detail all the effective ways to disable the "You've received a call" option from MTS. You can independently perform all the necessary operations without the intervention of the provider.

"You've received a call" is one of the most popular services in virtually all those mobile operators that provide it to their subscribers. And MTS is no exception - this option is a useful addition to the basic functionality. Find out in our review the correctness of its activation and deactivation, features, disadvantages and advantages.

"You've received a call" is an additional service from the mobile operator Mobile TeleSystems, thanks to which the company's client will not lose information about calls while his mobile is disconnected or out of range. All data about missed calls are sent to the phone in the text of SMS notifications. This message will be sent on behalf of the person who tried to call you. It also indicates the number of this person, the number of calls and the time. As a rule, the message arrives within 10 minutes after the call forwarding is activated.

How to activate "You've received a call"

The service is provided to all MTS clients and does not require any additional settings. There are several ways to activate it.:

Via SMS. To do this, you need to send an SMS with a digital combination from your phone 21141 to the room 111 . The service will be connected within 5 minutes. The operator will report the success of the operation.
Through digital combination. The Client of Mobile TeleSystems needs to dial on the phone *111*38# and just press the call button. Information about the result of the performed actions will come in 15 seconds.
Through the Internet. Activation is performed on MTS website using the tips in the Personal Account.
By calling the operator. To do this, the client of Mobile TeleSystems must dial a simple number on the phone 0890 ... For some time, a robot operator will talk to him, and after the client will be switched to a “live” specialist. It is he who needs to be told that he needs help connecting the service. An employee of the company will give comprehensive information about it and fill out an application. A few minutes later, a notification will be sent to the subscriber's phone confirming the success of the request.

Now you know how to activate the "You've received a call" service from MTS for free and in the most convenient way for yourself.

Important! From July 2016 this option provided clients of the company on basic terms... Its activation occurs due to the "Not available" condition for subscribers with not configured call forwarding or not activated "Voice mail".

The service does not connect, what to do

Some customers have problems activating the service. This is due to several reasons:

The phone is blocked from sending messages.
The device memory is loaded and there is no room for new notifications.
Call forwarding is already set to the number.
Call forwarding is set from the subscriber's number to some other one.

Service cost

Initially, the service was provided free of charge to all MTS mobile users. But in April 2015, information appeared on the company's official website about the introduction of a subscription fee for its use. Now the client's account was charged daily in the amount of 60 kopecks, regardless of the tariff plan. The news was met with indignation, but gradually the subscribers got used to it.

After about six months, the company announced that it would again raise the service fee. Each client of Mobile TeleSystems received an SMS notification, which said that from November 2016 the cost of the "You have been called" service will increase to 1.2 rubles daily.

In total, the user will pay 36 rubles for the service a month instead of 27.

If the above options are not satisfactory, the user can visit any Mobile TeleSystems salon and ask for the help of a qualified employee.

Before canceling the "You've received a call" option on MTS, we recommend that you once again carefully analyze all the pros and cons, since the provided service in many cases is critically needed. And all life situations cannot be foreseen in advance.

Service specifics

The client will not know about the missed call if it was made from the phone on which there is a forwarding to the subscriber's number.
If the person who makes the outgoing call has activated it, then instead of the digits of his number in the message "You have been called" he will be hidden by symbols XXX.
The option will not function if forwarding to the “You have been called” number was activated earlier on some other condition. For example, No Answer or Busy.
The option will not work if the client has blocked all incoming calls.
The data on missed calls is stored for only 24 hours.
The service does not function if the "Short message service" option is disabled on the phone or the memory for storing text notifications is full.
Missed call notifications may contain additional information about tariff and promotional offers.
"You've received a call" will not work if the basic version of "Voice Mail" is connected in parallel.

Disadvantages and advantages of the service

One of the main advantages of "You've received a call" is a great opportunity to be aware of all your calls and not to miss important ones. Thanks to the activated option, a person under any circumstances will be able to keep abreast of important matters and, if necessary, find ways to solve the problems that have arisen.

The only drawback is the relatively expensive cost. Experts recommend to turn off the service if you do not use it for some reason, since the monthly subscription fee can drive the balance into a minus.

We hope our article helped you understand what kind of service "You got a call" from MTS, what is its cost, principle of operation and basic rules of use.

The service called you from MTS allows you to find out what calls were made to your phone during the period while the phone was turned off. This service is provided by many operators within the framework of tariff plans, but at MTS it can be activated and deactivated as needed. For example, many entrepreneurs use telephones to work with customers, so there is no need to know who called after hours. If there is such a need, MTS offers a cloud-based corporate PBX, in which all calls will be recorded.

The "You've received a call" function works for private numbers and is convenient for subscribers who can be informed about calls during the absence in the network, when the phone is turned off due to lack of battery discharge. For example, it is useful for monitoring calls from children, parents, and friends.

Such notification helps to react in time and call back loved ones in case of failure to receive a timely call when the mobile phone is offline.

You got a call on MTS - what is this service? This option allows you to:

make sure that you receive an alert on an important call on time when the subscriber was out of roaming;
learn about calls when the phone went off;
be aware of who called you when you were with a boss, a doctor, or a lecture.

Also, this option implies notifying the subscriber who called the disconnected subscriber's phone and did not get through (when the “I’m in touch” service is activated). The function can be connected using a command or in the Personal Account, you can specify a number of reasons that show the appropriateness of its use.

You can also turn off the notification function, your friend will not have access to the information that your phone has appeared on the network. Please note that it is far from always possible to get the number of the calling subscriber; there are a number of restrictions when using a number of services. For example, the function is disabled when voicemail is activated, with which callers can leave a message.

How to deactivate the "You've received a call" service?

There are the following ways to do this:

with the help of a contact center operator by number;
through your Personal Account in the Service Management section;
using a set of numbers * 111 * 38 # - when the service is on, the option is deactivated;
you need to send an SMS with the text 21140 to the number;
using the Internet assistant in the ihelper.mts.ru section (you will need to log in using your phone number and password), select "You have been called" and "Disable";

If you have not turned off this service, then if you do not use the phone, you will accumulate a debt in the amount of 1 ruble 20 kopecks per day, within a month up to 36 rubles, you can use any top-up option to pay for the service.

If you rarely use the phone, it is recommended to deactivate the service, as well as a number of other options, for example, Caller ID - determining the number, which create an unnecessary financial burden on the plan. Obtaining information about payments is possible using the Detail report, which parts the total payment of your personal account consists of.

The function "You have been called" is not mandatory and can be activated as needed an unlimited number of times - on the day of activation, you will pay a subscription fee. You don't have to keep in mind how the service is being deleted You were called on MTS, for this it is enough to enter your personal account in the section for managing connected options.

Disable the "You've received a call" service through the My MTS application

To do this, go to Service Management and uncheck those services, the functions of which you do not need. Your personal service package will be configured automatically after the changes are made. The operator gives the opportunity to do the same with the help of My MTS.

Service cost

The set of services you received a call from MTS in a number of tariffs is included in the tariff plan and is activated with the purchase of a SIM card or when switching to one of the following plans: Business Class, Business Federation, Telematics, Smart Device, Online, Smart Home, MTS Connect. In these plans, there is no additional service charge within the tariff comfort zone.

Since March 2016, Smart + and Smart Top have been added to the list of tariff plans, which include the option "They called you" for free. Now a convenient service is available to those who use the new tariffs for smartphones.

With the help of the service, you can find out:

list of missed calls;
the number from which the call was made;
time of the last call;
number of calls.

In other plans, the cost of the option is 1.2 rubles / day during 2017. You can enable and disable the service an unlimited number of times and use it as needed, in this case you will be able to track the required call at minimal cost and at the right time, the company pays the payment in a daily or monthly payment. If you do not want other subscribers to track your appearance in the network after a call, disable the “I’m in touch” service.

Detailed management of services connected to a personal account helps not only to plan expenses, but also to connect only the necessary options. Not every person is interested in incoming calls, counting on a repeated call. Now the subscriber can manage the required service package himself.

How to activate the MTS "You've received a call" service?

You can activate the service "You've received a call" from MTS using the paid option of the following sets of options:

e and the “My MTS” mobile application in the “Service Management” section - Connecting new services, if necessary adding the option “Prohibiting the“ I’m in touch ”service”;
you can enter the combination * 111 * 38 #.

Quick login to your personal account:

link Get password by SMS.

Connection conditions

Please note that the option is available to a limited extent and does not apply to absolutely all services:

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They called you!- MTS service, which allows you to receive information about incoming calls at the moment when you temporarily disconnected your phone or were out of the service area. Immediately after registering in the network, you will receive an SMS containing information:

incoming calls to you;
the number of missed calls for each number;
date and time of the last call for each of the caller's numbers.

It will help you not to worry about missed calls if your phone is dead or if you find yourself outside the network coverage area for some time (in the subway, in an elevator, in a passage, etc.).

With the service "They called you!" from MTS you will know about all the calls that came to your number when it was unavailable.

After turning on the phone, you will receive an SMS from which you will find out who called you; how many times have you been called; what time they called you.

The service is included in the initial service package.

To activate the service "You've received a call" dial on your mobile phone *111*38# and call key

You can disable the service with the same command.

You can also use your personal account or the application ""

What is the price

Activation / deactivation of the service "They called you!" - is free.
Daily fee for the service "They called you!" - RUB 1.2*

* The service is included in the initial service package.
In addition to tariffs of the line "Caring", "MTS Connect", "Online", "Smart Device", "Smart Home", tariff plans of the group "United", "Telematics", "Business Federation", "Business class" (as well as all modifications of the above tariffs). The daily fee for the above tariffs is 0 rubles.

If you do not want to pay for this service, you can disable it by dialing * 111 * 38 # call and following the prompts.

Peculiarities

By activating the service "They called you!" You can refuse such permission at any time by activating the service “Prohibition of the“ I’m in touch ”service."

An example of an incoming SMS:
« This caller called you 5 times. The last one - 01/15/2017 at 10:00»

The number of the caller is indicated as the sender of the message.

Service conditions

You will not be able to find out about the missed call if it was forwarded, that is, it was received from the phone on which there is a forwarding to your number.
If the calling subscriber has activated the Caller ID service, then instead of the subscriber's number you will see a set of symbols: XXX.
The service does not work if call forwarding is set to the number "You have been called!" on another condition (for example, "Busy" / "On busy", "No answer" / "No reply") or if unconditional forwarding is set.
The service does not work if you have set a call barring for all incoming calls. In this case, you will not receive SMS with the numbers of those who called you.
Information about missed calls is stored for 1 (one) day (if a day passes, you will no longer receive SMS about the missed call).
The service does not work if the Short Message Service (SMS) service is not connected or if the memory of incoming SMS is full.
Information about services, tariffs and promotions of MTS can be added to messages about missed calls. If you have activated the service “Prohibition of receiving informational SMS and SMS / MMS from the MTS website”, then the advertising and informational part will not be added to the specified messages.
Adding information about services, tariffs and promotions of the MTS company to the messages "You have been called!" is in test operation.
The service stops working if you have “Voice mail (basic)” connected.