YouTube does not work on Android: Solution to the problem. YouTube and Google Play does not work on Android over Wi-Fi

Android is one of the most popular mobile operating systems in the world. In recent years, it has been distinguished by a high level of stability, optimization and functionality. But even the most sophisticated product is incapable of getting rid of glitches. One of these problems is that YouTube does not work on Android. In case of an error, there is no need to panic, demolish the settings or run to the service center. The problem can be solved with several simple methods.

You can find out why YouTube does not work for watching videos on a tablet or phone by analyzing the behavior of the system and possible reasons:

Updates are one of the most common ailments. If the utility stops working correctly after downloading changes in the software code, then there is a high probability that the reason lies precisely in them. Sometimes, when launching YouTube, it knocks out an error. The whole point is that developers are inaccurate too. They may not work properly for compatibility, due to which the device cannot communicate with the utility. The system does not understand how to correctly reproduce the information and gives a failure.
The cache is a database of temporary files that sometimes just clog up the OS (they must be deleted in a timely manner). It can cause an error when launching YouTube. Any OS interacts with the cache, but if its size becomes too large, then unnecessary files simply interfere with the work. The utility is not capable of processing large amounts of information at once (some of it is unnecessary) and generates an error. Also, YouTube can take a lot of energy to read information, while the exact time is allocated for the launch (at the end of the time, the program closes).
Loading RAM - another application does not allow the system to function stably, taking all the resources for itself. Often in this situation, we are talking about viruses or other malware.

Cnspecial problem solving

In such a situation, the main thing is not to panic, running around with questions of what to do. The problem with YouTube not working is not critical and can be easily solved in a few steps, after which you can safely continue watching videos on your tablet or phone.

Clearing the data in the application

If you find a problem, try clearing the cache and removing interfering files that load Google Play services.

Go to the system settings menu and find the line "Applications".
Open a complete list of all programs by tapping on the "All" label at the top of the display.
Find YouTube among the utilities.
Click on it.
A detailed menu for working with program data will open.
Scroll down and find the "Clear cache" inscription (the procedure happens instantly, but on weak devices it can take a long time, especially if a large amount of information has accumulated in the program).
Scroll up and tap on the "Erase data" line.
Try to go to YouTube, if it doesn't work, restart your phone. If not, it's not about the cache.

Reinstalling the app completely

If cleaning the data did not help, you need to completely remove the application and all the latest updates. Process:

Go to "Applications" in the settings section.
Find YouTube.
Click delete.
Reboot your phone and download the service again.

In such a situation, all versions of the program that have been updated during use are deleted.

Resetting to factory settings

This method will delete all data and programs already downloaded to the smartphone. It is recommended to first create a backup of the system and copy all photos and important files to a separate medium.

Method number 1:

Go to the settings section and open "Restore and reset".
Find the "Factory data reset" tab. After opening, the built-in service for deleting information will open.
After the device will reboot, and you will need to re-enter your Google account and download the program to the device (you can use the backup).

Method number 2 - android recovery:

Turn off the device and simultaneously press the keys "Home - Power - Volume up" or just "Power - Volume" (if there is no "Home").
After activating the screen, release the "Power", but hold the others for another 10-20 seconds.
Use the volume buttons to select "Wipe data / factory reset", power - select.
Follow further instructions.

You need to be careful with the Andoird operating system.

Rooted phone

The reason may be precisely in them, sometimes changing files leads to failures. You need to reinstall. Remove the application from the Market and download a regular apk file from a third-party (reliable) source (open the settings and in the "Security" check - "install from other sources").

Check for updates - they might fix the problem. Another reason is Android itself. Perhaps the developers have released an additional patch to fix the "ailments" of your version - update the system.

Check reviews under the program in the Market. If there are many complaints about a similar situation in the comments, then there is only one way out - to wait.

Conclusion

Google is a huge company that, if it makes mistakes, it rarely and quickly corrects them. Try to solve the problem with one of the above methods, if it does not work out, then the matter is either in the phone itself (breakdown) or in the developer.

Video

Sometimes users are faced with a problem when YouTube does not work on Android - the application does not start, it starts, but crashes with an error, videos do not play or they load poorly, although the Internet speed is good and other similar things happen.

Such phenomena can appear both on the phone and on the tablet, when connected via WiFi or when working with regular mobile Internet. No matter how the problem with not working YouTube on Android manifests itself, the reasons for its occurrence are almost always the same.

Why is this happening

Updates are the most common cause of YouTube not working on Android. If YouTube stopped working after the update took place, then this is exactly the reason. In this case, most often no error appears, and the application simply crashes.

Although a variant with some kind of error is possible, this is extremely rare. The point is that the update may not have been done correctly, resulting in compatibility issues. And if the operating system does not know how to work with new information, it, accordingly, will not launch anything.

The second reason for this problem may be hidden in the cache. This is temporary data that clogs the system if not deleted. Any operating system has some kind of cache and if you do nothing with it, it will definitely clog the system with garbage.

In our case, this very cache may be too much, and the system simply will not have time to process it, or it will process it for a very long time, up to the point that it will crash at all due to the fact that there is some kind of time limit for loading. It may also be that the system "realizes" its inability to process the entire cache and simply will not launch the YouTube application on your phone or tablet.

Finally, the third reason is that some other information related to this application is loading it too much or just badly affecting it. So this information may contain viruses or something else that the system will not be able to process at all, therefore, again, it will simply turn off or some kind of error will appear.

It happens that YouTube stopped working immediately after downloading or watching a video. This means that the reason is precisely in him and it is he who simply needs to be removed. However, deleting all other data also does not hurt, because it is impossible to say for sure that the reason is in this or that file.

So now we know why the YouTube app on Android might not work. Now let's look at how this problem is solved.

Solution to the problem

In fact, there are only two ways to solve this problem. The first is to remove updates, cache, and other data related to a given application.

This is done as follows:

First you need to open the settings and find there an item called "Applications".

Now you should go to the "Application Manager".

Find Youtube in the list of applications and click on it.

The user will see the page for this application. Actually, there are all the necessary buttons in order to perform the actions we need. First, you need to click on the inscription "Memory", highlighted in Figure 4 in green. In the menu that opens, by pressing the appropriate buttons shown in Figure 5, the user will delete the cache and other data that may prevent the system from working normally. And if you click on the options (this item is highlighted in red in Figure 4), a menu will appear, consisting of only one item - "Delete updates". By clicking on it, the latest updates will be removed and the application will return to the state in which it was before the update.

Important: All actions within the framework of the above instructions were performed on a device with the Android 6.0.1 operating system. Earlier versions will likely not have a Task Manager. That is, when you open the "Applications" item, a list of all available applications will be immediately displayed. The rest of the process is the same.

If all of the above does not help, you can still try reinstalling the application. To do this, you must remove it, then download it again from PlayMarket and install it. The best way to do this is via WiFi, as the app is quite heavy. The best way to uninstall YouTube is to use the Clean Master program.

Below you can see instructions for deleting the cache, other data and updating on an older version of Android.

YouTube and Google Play (aka Play Store) are probably the two most popular and necessary programs for Android. Without the first, you will not be able to watch your favorite videos, and without the second, you will not be able to install any program or game on your tablet or smartphone. I think everyone will agree with this.

And it's very sad when YouTube or Google Play doesn't work. It is when connecting to the Internet via Wi-Fi. And this happens quite often. Not so long ago, a question on this topic was posted on the site. He has already collected quite a few comments, so I decided to put the solution to this problem in a separate article. I'll tell you about the solutions I know. Which, judging by the reviews, really work.

The problem is as follows. We take our phone or tablet that runs on Android and is connected to a Wi-Fi network, open the same YouTube, and there is an error: "Check your network connection" and a gray exclamation mark.

And in the Play Store via the same Wi-Fi connection, an error appears: "There is no Internet connection. Check the connection to Wi-Fi or a cellular network and try again."

Although our smartphone is connected to Wi-Fi. You can even see it in the screenshot. not. Sites are opened in the browser. So the Internet is working. Other programs also have access to the Internet.

An important point: through the mobile Internet (3G / 4G) everything works. Play Store allows you to install applications and YouTube videos are displayed and played. Doesn't work over wifi only. And as a rule, only through some specific Wi-Fi network and on all Android devices. And maybe others too. It does not matter.

Problem: there is no access to these two services from Google when connected only to a specific wireless network. Everything works through another internet connection.

If you have YouTube and / or Market does not work through any connection, even through a cellular connection, then in the article I will also try to collect solutions for this problem.

To start:

Reboot your phone, tablet, Android TV box, or whatever you have.
Reboot your router. If possible.
Test YouTube and Market using a different internet connection. Mobile connection, or other Wi-Fi network.
Try to open some site in the browser of your mobile device. You can try to go to the same YouTube. If nothing works in the browser, different sites do not open, then see the article.
It is advisable to check if everything works on other devices.

After these steps, you should already roughly understand what exactly the reason is. Well, build on the results of these checks if you ask a question in the comments.

Let's start with the main solution.

Change DNS in Android if YouTube and Play Store can't see your internet connection

As practice shows, it is the change of the Wi-Fi network DNS addresses that helps to get rid of this problem. Why is this happening? I honestly don't know. Either because of problems with the provider's DNS servers, or something in the router settings.

Therefore, we need to register DNS addresses from Google in the properties of the "problem" Wi-Fi network on the phone. Or register these addresses in the properties of the Internet connection in the web interface of the router. Let's consider both options. But I recommend that you first check everything on your Android device. If it works, and you have several more devices with the same problem, then you can already try changing the DNS on the router.

I will show on the example of a Samsung smartphone. But there should be no strong differences between other devices.

Go to settings, in the "Connections" - "Wi-Fi" section. We click on our network and hold. A menu should appear where we need to select something like "Manage network settings".

These are the DNS addresses from Google. Which I talked about in the article:.

We check that proxies are disabled (No) and save the settings.

After that, everything should work.

One point: in Android, there is no way to specify only static DNS, and get the IP and gateway automatically. And this is not very good. Since disabling DHCP (get all addresses from router automatically), we have set up a static IP address. In my case 192.168.1.164. And if, when reconnecting to this network, this IP address is busy, then we will not be able to connect. Unless you reserve this IP address in the DHCP server settings on the router.

Therefore, if you have problems connecting to a Wi-Fi network, then know that this is most likely due to static addresses. Just change the last digit in the address (from 100 to 254), or set DHCP back in Android settings. And DNS addresses can be registered in the router settings.

I show you how to do this using the example of a TP-Link router.

After that, all devices connected to this router will use the set DNS addresses.

I hope you managed to solve the problem with accessing YouTube through the app and the Google Play store.

Additional solutions for connection error in YouTube app and Google Play

It is possible that these two applications do not work even when connected to different wireless networks and over the mobile Internet. In this case, check if the Internet works on your smartphone at all. You can just open some site in the browser. If the Internet does not work, then we are solving the problem with the connection. At the beginning of the article, I gave a link to a page where everything is described in detail.

Well, let's look at a few more solutions that may come in handy.

I look forward to your feedback. Be sure to write if these solutions helped you. If you helped, then what exactly. Perhaps you managed to solve this problem in another way, which you can share with us in the comments.