Receiver error tricolor tv noch what to do. No tricolor TV signal - problem solving

One of the main media is television. Divided into analog and digital signal transmission. Of the digital television broadcasting, the most common is satellite Tricolor TV. Sophisticated digital equipment is used to receive and transmit signals. Periodically, any equipment fails, and digital devices are no exception. Digital television equipment includes a receiver, a connecting cable, a satellite dish with a decoder (a special tip on the dish that receives, processes and transmits the signal to the receiver).

How to find out why Tricolor TV does not work?

It is necessary to first identify the cause of the malfunction. We start with the receiver. When turned on, the indicator light should light up. If this does not happen, then hold down the power button on the device for 3-5 seconds, and try again. The indication is off - there is a problem with the power supply of the receiver.

If the receiving device is working properly, and “No signal” is written on the screen, then we take the remote control from the receiver, press “Menu”. Nothing happened on the TV screen - the broadcast input on the TV was incorrectly selected.

Helpful information! On the TV remote control, you need to select AV (three tulip-type wires come from the receiver) or HDMI (one black wire).

If the channels are switched, the menu is written at the bottom of the screen and “No signal” in the middle, then you have ended the Tricolor TV paid service package. The most common cause is incorrect installation of the smart card in the device board.

List of major errors Tricolor TV

The main mistakes are:

1. Bad weather and strong wind moved the decoder from a certain point. Due to bad weather and poor visibility, the signal may be intermittent or completely absent. Poor focusing of the satellite signal.

2. Malfunction of the connecting cable from the decoder to the receiver.

3. The power supply of the receiver is out of order. The device has an indoor or outdoor unit.

If a simple plug comes from the receiver, then the power supply is on the board (internal 12 V power supply). From the receiver comes a block with a plug - this is an external power supply for the device.

4. Wrong analog input selected on TV. Must be AV or HDMI.

5. Expiration of the paid package of services.

6. Incorrect installation of the smart card on the board.

7. Intermittent signal - a problem with the satellite dish. It's possible the mounting bracket is loose.

8. The signal decoder on the dish is out of order.

9. The inscription on the TV screen is a short circuit. Connecting cable problem. It is urgent to turn off the power to the receiver, and replace the cord.

No access to view

The most common problem for subscribers is the inscription “No access to view”.

The reason for this error may be:

1. the payment for the package of services has ended;
2. activation failed after payment;
3. the smart card is not inserted correctly;
4. the software is not updated;
5. failure to receive signals due to bad weather.

IMPORTANT! A common solution to the problem is to reset to factory settings and update the software again.

Smart card not recognized by receiver

The appearance of this inscription indicates that the subscriber incorrectly inserted the card into the device slot. The receiver is a very complex digital device with boards, a power supply, a signal receiver and a transcoder. A smart card is an electronic card with a contact group. If there is no circuit closure (the card is not fully inserted or the wrong side), then the receiver will not be able to read the signals coming from the board.

The second reason is software mismatch. Tricolor TV constantly updates programs. Many subscribers are faced with the problem of incompatibility of the new smart card and outdated software on the receiver. You need to update the programs, and restart the receiver. If the problem persists, then reset to factory settings and update the software again.

No signal

The reason for the appearance of the inscription "No signal" may be bad weather, strong wind, loosening of the bolts of the satellite dish; Wrong input selected on TV; The receiver's power supply is faulty.

The solution to the problem is to select the AV or HDMI input on the TV; reset to factory settings and start searching for channels. Go to your personal account on the official website of Tricolor TV, check the payment and activation of paid service packages.

No sound

If the sound is gone, then you need to perform some manipulations. Check if the "Mute" button on the remote control of the TV or receiver is pressed. Turn off the receiver, wait 30 seconds and start again. Check the correct connection of the connecting cable and its integrity. Go to the "Menu", select the factory settings and perform a reset. Then you need to update the software.

Image problems

Four problems can arise with the image: there is sound, there is no picture; the image is broadcast in pixels; image ripples; picture freeze.

The most common solution to the problem is to simply replace the connecting cable. Sometimes, under bad weather conditions, the direction of the decoding tip on the satellite dish gets off.

Error codes Tricolor TV

0 - poor signal reception level; the activation of the service package in the personal account on the site has not been completed.

3 - access to watching TV channels is closed, access keys to TV channels have been lost.

4 - no access (broadcast goes through a third-party resource, encoded channel).

6, 7 - the receiver does not see the card and access to channels is closed.

8 - smart card is not supported by the receiver.

9, 10, 11 - problems with payment.

12, 13 - the receiver is incorrectly registered, there is no access to view.

30 - a problem with the receiver board.

BOOT - the software has crashed.

Short circuit - malfunction of the decoder or connecting cable.

ER 31 - the receiver's motherboard has failed.

No channels - a failure in the receiver's programs, you need to search for channels.

Payment related errors

Error code 9 - you need to pay for the necessary services and complete the activation. Mistake 10 - subscribe and pay. Error 11 - you need to activate services in your personal account, restart the receiver, wait eight hours.

Table with a complete list of errors

№	Name	Short Description	More
1	Error 0	Insufficient signal level and quality, or missing keys ...
2	Error 1	No access to view.
3	Mistake 2	No access to view.
4	Mistake 3	No access to view.
5	Error 4	No access to view.
6	Mistake 5	The smart card is not recognized by the receiver.
7	Mistake 6	No access to view.
8	Error 7	No access to view.
9	Error 8	The receiver does not support smart card.
10	Error 9	No access to view.
11	Error 10	No access to view.
12	Error 11	Repeat activation commands.
13	Error 12	Make sure the correct region is set in the settings.
14	Error 13	Missing activation keys.
15	Error 16	Check if the module and smart card are installed correctly.

Television brings people a lot of joy, but also a lot of problems. In the case when complex equipment, a satellite and numerous broadcasting rules followed by providers are involved in the case, even such large companies as TricolorTV practically cannot avoid errors. Of course, it is you who suffers in this case - after all, something does not work for you, and it also shows mysterious numbers, the meaning of which you have no idea.

You don't have to be a qualified technician to know some of the most common mistakes that can occur while watching TV. In our fast time, when a person wants to receive a service immediately, as well as fix a problem instantly, one cannot do without at least minimal knowledge about what is happening with the equipment. Not to mention how it actually works.
And if lovely ladies can consider that these are not their problems, then error 3 that appeared on the TV screen can plunge the house into chaos, the child into hysterical crying because of the missed cartoon, and the husband into a rage because of the need to understand all this.

The third error number produces the same phrase as the fourth one, but they have different reasons. “No access” is how the TV refers to you, flickering with a black background.

• The most logical and obvious reason is equipment failure or failure. Something receiver junk, in other words. But how exactly does it go wrong and why is there "no access"?

This phrase means that the channel does not have access to your receiver. All providers encode their signals and their channels in a special way so that the equipment can distinguish between “us” and “them”. Aliens in this case are those channels whose broadcasting is regulated by other broadcasting service providers. This is done so that you pay exactly Tricolor-TV, and not, say, MTS.

Therefore, when your receiver starts to play pranks and stumbles upon a channel with an encoding different from Tricolor-TV, it cannot display the picture on the screen - because you did not pay for this to the provider whose encoding this channel passes through. To put it simply, your receiver invaded someone else's territory and did not understand what language they speak there. Yes, and it shouldn’t, because you bought access from Tricolor, which means that channels of other encodings (read - other operators) will not be available to you.

• Also, if your receiver works with a smart card, it could break down, because of this, the equipment can no longer accept any encodings.
• Another reason may be the failure of the activation keys.

An activation key is a code that allows you to identify your registered receiver in the subscriber system and transmit a satellite signal to it. It is sometimes called a "channel decoding key" - it provides you with access to the package of channels for which you paid. If such a failure occurred, then the receiver stopped accepting the key. Sometimes this happens if you turn off the receiver for a few days (if you were away somewhere, for example).

What to do and how to fix it yourself

To deal with most problems with the TV, you do not need to have special knowledge. In most cases, the equipment gives you an error code just so that you understand what needs to be done to fix the problem. Error 3 is a little more complicated than the others, however, by following simple steps, you can fix it without calling a service representative home.

The official website of Tricolor-TV advises first of all turn off the power to the receiver for at least a minute, and then turn it back on. As a rule, such a reboot gives results immediately, and if you succeeded, congratulations.

If not, you'll have to try a few more options.

Error 3 is an encrypted channel, which means it needs to be decoded. If you left the receiver turned off, these settings could be lost, so you need to resend the keys to the receiver.

How to send a decryption key?

1. You need access to your personal account on the Tricolor-TV website;
2. Find the red button with the inscription "Repeat activation commands" in the Personal Account;
3. Click it;
4. The receiver must remain switched on on one of the scrambled channels to which you do not have access.

Usually the decoding of channels lasts about 8 hours, but usually the equipment copes in 1-2. After that, the receiver will "recognize" the satellite signal key again and let you enjoy watching.

Attention! This procedure can be carried out only 1 time in 5 days.

If it doesn’t help, then there is a universal formula for solving any problems with any technique. Of course, this is a factory reset. After that, all the "features" of the receiver will be reset, the channel lists will be empty, as well as the "favorite channels", and you will have to set up the receiver again, and also search for Tricolor channels.

How to reset settings?

1. Use the remote control to open the menu;
2. Select "Settings" - "About the receiver";
3. Select Reset Settings.

The receiver will then restart. Experts also advise leaving the equipment turned off for a short time after rebooting before conducting a new channel scan.

Help from technical support

The Tricolor-TV hotline is open from 9 am to 10 pm Moscow time. At the same time, it makes sense to go there if:

• you were not able to cope with the problem on your own;
• a problem has occurred in the smart card;
• it is too difficult or scary for you to fix the problem yourself.

The quickest way tech support can help you with error 3 is if you give them a call. Also, you can contact through the website or an official representative - but these methods are too energy-consuming.

By phone, they will be able to give you a sequence of actions in case of error 3, as well as check your data and suggest the cause of the breakdown. If the error cannot be eliminated remotely, the operator will accept your request to call the master, who will be able to help on the spot.

Replacing a smart card is also possible only when contacting technical support, therefore, if the reason is in it, you need to call the Tricolor company or contact one of their offices.

Those who watch satellite TV are faced with the problems of broadcasting TV channels. Such as error 0 on Tricolor TV or error 10, coded channel, etc. Next, we present the error codes of the satellite operator Tricolor TV. Let's see what it means and how to fix it.

Do not be upset if you have an error on the tricolor with any code. In many cases, simple steps will help.

• We check the software of the receiver (should be the latest).
• Reset to factory settings

Reboot can be done in two ways, the first and easiest. Turn off the receiver from the remote control, remove the plug from the outlet. Wait 10 seconds and turn everything back on. The second enter the receiver menu, find the reset button and press OK on the remote. The receiver will reboot and enter standby mode.

Resetting the receiver settings can only be done through the menu. In the receiver settings, you need to find the factory settings item and do a reset.

Attention! When resetting to factory settings, all settings including user settings will be deleted.

After these procedures, we check whether the error has disappeared on the tricolor or not. If it doesn't help, read on.

Error codes Tricolor TV

Code 0

1. Displayed on the TV screen when the antenna signal is weak.
2. Lost package activation keys.

Insufficient signal from the antenna may be due to:

• Antenna deviations from the line of sight of the satellite. You can check at home using the signal strength and quality scales in the receiver settings. To do this, go to the receiver menu - search for tricolor TV channels on the screen you will see two scales (depending on the model). Further, if you can not see the TV, you will need an assistant. It is necessary to deflect the antenna to the right, left, top, bottom by half a centimeter in the area where the converter is attached. At the same time, the scale will grow or not. If the scales do not grow, read on.
• Oxidation of the contacts on the connection of the converter with the cable (Especially if a cable with a steel core is used). We check the cable, if there are signs of oxidation, cut off two or three centimeters and reclean.
• Microcracks on the cable (the cable accumulates moisture, and the signal strength from the antenna deteriorates). We are replacing the cable. If it is not possible to replace the entire cable to the set-top box, then we change the damaged section.
• Convector malfunction. You can check it with professional instruments or by installing it on a pre-aligned antenna. Do not test with a tester.
• Attachment malfunction. You can check by connecting to a working antenna (for example, with friends who use Tricolor TV or NTV Plus). Or take it to the workshop.

If you lose your activation keys, there are two ways. We call the operator or do re-activation on the site in your personal account. Then we reboot the set-top box and leave it on the encrypted channel to open.

Code 2 or 5

Error 2 or 5 on Tricolor TV occurs if the receiver does not see the smart card. You can try doing the following:

• Checking the receiver software
• We look at the correct installation of the smart card
• Trying to clean the contacts on the card chip
• We glue a piece of electrical tape on the back of the card opposite the chip for a tighter fit of the contacts (at our own responsibility).

Code 3

On the tricolor receiver, error 3 occurs when the set-top box software crashes. At the same time, on the TV screen there is an inscription coded channel or there is no access to viewing (the info channel and free access channels work). You can try:

• Checking the receiver software
• We do a reboot.
• Return to factory settings.
• Re-activation on the site in the personal account or by call.

Code 4

There is an error on the tricolor TV receiver 4. What should I do in this case?

Outdated software on the console. The receiver needs to be updated. Can be done in two ways:

• Compare the software version on the GS website and on the receiver. Download the current version, unzip it to the root of the flash drive and update the software on the set-top box via USB.
• Make an update from the satellite on channel 333 (telemaster). Provided that the update is currently on the air.

Attention! Some receiver models are updated in two stages. The first is to update the software of the set-top box. The second stage is updating the crypto module.

Code 6 or 8

Error 6 or 8 on tricolor TV occurs when the receiver does not detect a smart card. What to do in such a situation. Read about errors 2 and 5 and do the same.

Code 7

The smart card does not belong to the Tricolor TV operator. Perhaps the card is from a different model of the receiver.

Code 9

It is displayed on the screen if the receiver has not been registered in the Tricolor TV system. Check if your receiver is registered, if not, register.

Code 10

Error 10 in Tricolor TV appears if the package is not paid. You need to check the funds in your account. In the case when you are sure that you have made a payment, look that they are not on your personal account, but on the service package. If the money is in the general account, transfer it to the package. Make the receiver reset to factory settings and leave it on the scrambled channel to open.

Code 11

Tricolor TV error 11 is eliminated in the same way as code 10. Occurs when one package is over, and a new one is paid, but not active.

Code 12

Wrong region. Do a factory reset and select your region during setup.

Code 13

error 13 on the tricolor when the activation code is lost. Make re-activation through the site in your account or by calling the operator.

Code 16 or 17

It happens when the CAM module is incorrectly installed in the TV. Check the correct installation of the module, smart card. Additionally, check the compatibility of the CAM module with the TV at the hardware and software level. You can check with the manufacturer of the equipment for the current version of the software for updating.

In custody

There are errors that are displayed on the console display. Below we list some of them.

All segments on the display are flashing, the prefix does not react to anything. Faulty power supply. Replacement required.

All segments light up, nothing else happens. The software crashed or a failure occurred during the update and the software did not install correctly. You can try to reinstall the software from a USB drive (flash drive). If it doesn't work, then it's bad. You need to replace the motherboard or try to flash it on the programmer. Both options are expensive, and not every service will accept flashing.

Light up on the display “BOOT”. Software failure, power supply failure, motherboard burnt out.

Out of practice! The scrambled channel is on the TV screen or there is no access to view. All of the above have been tried. Nothing helps. Measure the voltage with a tester at the outlet. If there is less than 195 volts, then the receiver may not open the encoded package of channels. The same applies to remote power supplies, the voltage should not be less than 9 volts.

The most common malfunctions that occur when watching satellite television Tricolor TV or NTV + and ways to independently deal with them, as well as approximate prices for the repair and maintenance of satellite equipment in the Shchelkovsky, Pushkinsky, Noginsky and Mytishchi districts of the Moscow region.

1. No signal.

First of all, you need to make sure that the video signal from the receiver is output to the TV, and the receiver itself is turned on. When you press the "menu" button on the remote control from the receiver, the "Main menu" of the satellite receiver should appear on the TV screen. This will ensure that you did not accidentally switch the TV to some other video input and the receiver works, and the message about the absence of a signal is a message from the receiver.

Approximately once a quarter, satellite television providers carry out scheduled preventive maintenance of transmitting equipment, with the removal of broadcasting. Most often, these works are carried out before 10 am, occasionally up to 2 pm. Always, a few days before the prevention, on the Infoconal near Tricolor TV, as well as NTV +, a warning about upcoming work is constantly repeated, but who watches it ...

The signal may drop for one of several reasons:

1.1 The satellite dish (dish) curled up a little to the side.

A shift of 1 cm is enough and there is no signal. It is strongly not recommended to turn the antenna, in 99% of cases, after an independent attempt to set up a satellite dish to a satellite, you will have to call a professional installer, even if the problem was a short interruption in broadcasting from the provider. If something fell on the plate from above and it has visible damage, then it must be changed. Changing the geometry of the Tricolor or NTV+ satellite dish excludes its further use.

Setting up a satellite dish located in an easily accessible place costs about 1500 rubles, replacing the converter + 500 rubles. Replacing the antenna completely 2500 - 3000 rubles.

1.2 The cable from the antenna to the receiver is damaged.

If you can find the place of damage, then having a special adapter F female - F female (barrel) and two F connectors, it is easy to connect the damaged cable.

1.3 The cable just got out a little from the F connector screwed onto the receiver.

In this case, it is enough to push the cable with an effort, as it were, inward.

1.4 The converter is out of order.

The standard warranty period for converters is 1 year. On average, they work 3-5 years. There are cases of 10 years of work, but this is with converters made earlier, and earlier, as you know, the water was sweeter ... It is not difficult to replace the converter, it can be more difficult to find it. If you buy and change on your own, please note: CIRCULAR should be written on the converter.

1.5 There is an obstruction between the receiving satellite dish and the satellite.

It can be a built 16-storey house, a tree that has grown, or snow stuck to the antenna, in any of these cases the signal does not pass. It’s enough just to shake off the snow, with a tree it’s a little more difficult, with the house in general, everything is gone. A temporary obstacle may appear due to weather conditions: the signal does not pass through the thundercloud, you need to wait until it shifts away from the imaginary line from the antenna to the satellite and it will continue to work fine. Also, the signal does not pass through very heavy snow or rain, if nothing is visible on the street and it gets dark due to a tropical downpour or blizzard, then you just need to wait. All the same (weather conditions) can be at the place where the signal is transmitted to the satellite.

1.6 The receiver itself is out of order, or rather the motherboard in it.

Not often, but it happens. If the warranty period is valid, the receiver must be taken to the service center, without forgetting the warranty card. If the warranty is over, depending on the model, you need to look at how expedient it is to repair the receiver. For Tricolor receivers, recently, the manufacturer GS sets a warranty period of 3 years. It makes no sense to repair old NTV receivers, it is quite possible to buy on the Internet flea markets for 1000 - 1500 rubles. a working used receiver, the repair of which can cost 3-4 tr. A new NTV + receiver costs 6-7 tr. depending on the model. A new receiver for viewing Tricolor TV usually costs between 7-8 tr, depending on the model and the subscriptions included in the price. Replacing the motherboard on Tricolor receivers of brands 5000, 5001, 5003, 7300 can be done at your home for about 2 - 3 tr.

1.7 Some kind of failure in the receiver or someone accidentally changed the settings.

You need to go to the menu, settings, find the factory settings and reset to the factory settings. Then try to reconfigure the channels.

2. Coded signal or no access.

The problem is more common among Tricolor TV subscribers. For NTV +, in case of malfunctions of the card reader or access module, it usually displays: the smart card is not inserted, if the receiver instead of the picture gives out an inscription - a geographical restriction, you need to find out if there is money on the account in the NTV + subscriber service. Tricolor TV users need to know that Tricolor has a "Basic" package, which should work without any payments. About a dozen federal channels should always work, so if nothing works for you at all, you don’t need to run to pay for paid packages, pay for a broken receiver, it’s the same as throwing money in the trash.

You can try to disconnect the receiver from the network and after 5 seconds turn it on (do a reboot). It helps in 99% of cases, all computer equipment tends to freeze sometimes. Reloading is a very simple and effective way to fight.

2.2 If the reboot did not help: first of all, you should make sure that the receiver sees the number of the smart card or the built-in CA module. In the old Tricolor receivers DRE, DRS, GS - 4000, 5000, 5001, 5003, 7300 and the relatively new GS 8300M, you need to press the "Status" button on the remote control from the receiver or find the status in the "Menu". The status contains a lot of different information about the software and the receiver itself, including the DRE ID should be displayed, on the contrary, there should be a 12-digit number. If there is no number, you can try to disconnect the receiver from the network and after 5 seconds turn it on (do a reboot). If after several reboots the number does not appear, this is a sure sign of a breakdown in the built-in conditional access module. If the DRE ID number is not determined, but is known to you, there is an option to use the "Equipment Exchange" promotion. If the number is not known or there is no stock, there is only one way out - to purchase a new receiver. It makes no sense to repair... Replacement of the module in the service center costs 4000 rubles, 3 months warranty. But there is no guarantee that a motherboard worth 2-4 tr will not fail in a couple of months. or power supply - 1500 rubles. A new receiver brand GS U510 HD with a paid annual subscription "Maximum HD" costs about 8000 rubles, it will immediately show about 160 channels, 25 of them in HD quality.

2.3 The DRE ID number is displayed, but the receiver does not decode the channels. Most likely it is an outdated version of the software. To replace the software yourself, you need to find the current version of the software and, using a computer and a Null Modem Cable, using a special program, upload the new version to the satellite receiver. After that, you need to either write to the central technical support service or repeat the "activation command" to your receiver yourself, through the subscriber's personal account. After that, you need to leave the receiver turned on on some kind of encrypted channel until everything works ... In fact, few subscribers can handle the software change on their own. Departure, with diagnostics and software replacement at your home, usually costs 1500 rubles.

2.4 There is no access or a coded channel for relatively new receivers for viewing Tricolor TV GS 8300, GS 8300N, GS 8304, GS8305, GS 8306, GS 8307, GS 8308, GS 9303, GS 9305, GS U510. All of these receivers use a smart card in their design. As in the case of older receivers, you should make sure that the receiver sees the smart card (the DRE ID number and the smart card number are the same, it is also the equipment number). Newer receivers have a #ID button on the remote control that performs the same function as the "Status" button on older remotes. By pressing the ID No. button or by going to the menu, in the status section, you need to see if the smart card No. is determined by the receiver.

If the DRE ID No. is flashing and the channels are scrambled, it is possible that the problem is with an outdated software version.

But first you need to make sure that you have subscriptions, for this you need to go to the main menu, find conditional access, subscriptions and see if there are active subscriptions. Class 000 is the "Basic" package, if this subscription class is displayed, then a dozen federal channels located approximately at the end of the general list of channels should work. If these channels work, and the rest are encoded and only class 000 in subscriptions, then the payment for the paid package has ended and you need to pay for the "Optimum" package for receivers 8300 and 8304 worth 600 rubles. or package "Maximum HD" for receivers 8305, 8306, 8307, 8308, 9303, 9305, U510 worth 900 rubles. After payment, leave the receiver turned on until everything works.

If the smart card is not detected: first you need to remove the card and insert it back, while disconnecting the receiver from the network. In all receivers, except for the GS 8305 and GS 8306, the smart card is inserted with the chip up, in 8305 and 8306 the smart card is inserted from the side and the chip down. If, after these manipulations and reboots, the smart card is not detected, it makes sense to try to put something under the card that is the size of a card but a little thinner, sometimes there is a loose fit of the contacts in the card reader and a tighter pressing of the card can help in this case.

If the DRE ID number is determined and there are subscriptions, but the channels are encoded, it is possible that your receiver has not worked for a long time and it will be enough for him to stand on and everything will work. This is subject to the current software version. If the software is outdated, it needs to be updated. It is not difficult to do it yourself, of course, if you have a computer and certain skills. Departure, with diagnostics and software replacement at your home, usually costs 1500 rubles.

3. All signs blink on the receiver display.

A characteristic feature for old receivers with a built-in power supply is the failure of this very power supply. Most often it happens from a power surge. Using a surge protector or voltage regulator most often helps to avoid this problem. Repair is possible in almost any teleworkshop. Replacing the power supply with a visit and diagnostics of the entire satellite television system at your home costs 1500 rubles.

4. All signs (eights) are continuously lit on the scoreboard.

Most often a sign of software damage, occasionally a failure of the motherboard. Typically, software corruption occurs when the power is turned off during an automatic software update from satellite (OTA). It turns out that the old software has already been erased, and the new one has not yet been uploaded. Needs to be filled in manually. The price of firmware at home is 1500 rubles.

5. The receiver does not respond to the remote control.

First you need to use the control buttons on the receiver itself in order to make sure that the receiver is operational. Then you need to try to replace the batteries in the remote control, reboot. If that doesn't work, try a different remote. In the receiver itself, the element receiving the signal from the remote control very rarely fails, but if the remote control is even lightly dropped on the floor, then the probability of its failure is quite high. The cost of the remote control is on average 300 rubles.

6. The receiver is working by all indications, and on the TV screen there is a blue screen or an inscription - the signal is weak or absent.

The main sign of a working receiver of all models (except for 8305 and 8306, they do not have a scoreboard) - the scoreboard shows the channel number and to the left of the numbers an icon indicating the presence of a signal from the antenna (if the scoreboard shows the time and the icon on the right, this means that the receiver is turned off and is in standby mode, it must be turned on from the remote control or by pressing the + button to switch channels).

Press the Menu button on the receiver's remote control. The main menu of the satellite receiver should appear on the TV screen. If a dotted rectangle appears on the receiver's display, and there is still nothing on the TV screen, you need to pick up the TV remote control and switch the TV to the video input to which your satellite receiver is connected.

Receivers GS 8305, GS 8306, GS8307, GS 8308 have two video outputs - HDMI and SD, while they work alternately! If you accidentally press the "Input signal" button on the receiver's remote control, the receiver will switch and will output a signal to another output. When HDMI is working, for the GS 8305 and 8306 on the indicator located on the front panel on the left, the light is on at the bottom of the indicator, for the receivers GS 8307 and 8308 on the left side of the indicator, respectively, when the SD output is working, for 8305 and 8306 the light is on at the top, and for 8307 and 8308 on the right. Having decided which output works for you, you need to look where and with what cord the receiver is connected to the TV. And if, for example, on your 8306 receiver, the indicator light is on at the bottom, and an old-style TV that does not have an HDMI input and the receiver is connected to the TV with a 3 RCA - 3 RCA (tulips) cord, then you need to press the button on the remote control from the receiver "Input signal", the indicator on the receiver should blink, this means that the receiver has received a signal, then the indicator should light up completely, this is an intermediate loading state, at this time the receiver does not output a video signal and does not respond to commands. After some time, the receiver should switch to the correct output, and if the input to which the receiver is connected is turned on on the TV, then everything will work.

Also, during working hours, you can get advice from the Tricolor TV Technical Support Service by calling: 8 800 500 01 23 (free of charge) or 8 812 332 34 98 (calls are charged at intercity rates).

Subscriber service number NTV+ 8 495 755 67 89

There are external and internal reasons for the lack of a Tricolor TV signal. The user can independently identify and eliminate them.

The message "No signal" when using Tricolor equipment appears due to some reasons. They are of two types:

• External - not connected with the Tricolor receiving equipment;
• Internal - depend on the breakdown of individual parts, the occurrence of malfunctions in the operation of equipment or changes in settings.

External and internal problems are solved in various ways.

External causes

The group of external problems includes:

1. Weather;
2. preventive work;
3. The appearance of obstacles in the path of the satellite signal to the dish.

You can define them yourself. And the solution depends on the situation.

Internal problems

Internal causes differ from external ones in that they are associated with the Tricolor equipment itself. This group includes:

1. Incorrectly selected video signal source on the TV;
2. Cable damage or separation;
3. Failure of tuning functions;
4. Receiver malfunctions;
5. Converter failure;
6. Antenna failure.

Internal problems are often solved without the help of specialists.

How to independently determine the cause of the absence of a signal

If a notification appears on the TV about the absence of a signal, then you should check the correct choice of the video signal source using the TV remote control. Many remote control models have an "Input" or "Source" button. After pressing the corresponding button, select the input where the antenna connector is connected.

If there are no changes, the user must ensure that power is supplied to the receiver. There are situations when the "on" indicator is on, but the device does not function. You need to unplug the power plug from the network and, after waiting a minute, turn it on again. It is also necessary to check the serviceability of the cable connected to the receiver.

Bad weather causes no signal or weak signal. They can also cause antenna failure when it is moved from its original position by wind, snow or rain. Re-adjusting and firmly securing the plate will cause the show to resume.

Check if the satellite dish is damaged.

Preventive work carried out by the Tricolor service affects the lack of a signal. If the user has not seen the notification of these works, then you can look at the official website of the company or call the customer service.

Possible Causes of No Signal and Troubleshooting

The resumption of the TV show Tricolor TV depends on the nature of the problem that contributes to the lack of a signal.

Lost antenna

The antenna gets knocked down in bad weather or poor fixing. Long-term use also leads to a change in position or deformation. To find out, check the rigidity of the fastening. If loosening is detected, you need to adjust the position of the dish, while monitoring the signal level on the TV screen (Settings menu, where an information banner is displayed.)

It is necessary to change the position of the plate slowly in the horizontal and vertical plane in increments of 1 cm, observing the time range of 3-5 seconds.

When a signal is detected, fine-tune it so that the filling level of both scales (quality and signal) is more than 70-80%. Finally, firmly tighten all the bolts so that the plate takes a stable position.

Lost cable from receiver

The departure of the cable from the receiver is detected when inspecting the connection. You can eliminate the cause by checking the F-connector for damage and tightening the contacts tightly.

Receiver problem

The receiver is responsible for receiving the signal and transmitting it to the TV. To check its serviceability, you need to use a working antenna. Such an antenna can be found with neighbors, relatives, friends who use the services of Tricolor.

After connecting to a working dish, the resulting signal indicates that the equipment is in good condition. The absence of a signal confirms the fact that the receiver is broken.

Repair of the receiver is carried out in the service center. If it is unrepairable, the device must be replaced.

Damage to the converter on the plate

The converter, located on the plate, receives a signal from the mirror. Being subjected to constant external influences, it can fail. If all other causes have been analyzed and excluded, then the lack of signal is caused by a broken converter. Visual inspection will not help identify the problem.

You can identify this by installing a working converter. The item is purchased from the sales center. Replacement process:

• Remove the old converter;
• Install a new element without turning the plate;
• Check the level and quality of the signal on the TV screen;
• With a small filling of the scales, adjust the signal by rotating the plate in the horizontal and vertical planes.

If the user is unsure about the breakdown of the converter, then you can call a technical support specialist. After examining the device, he may offer to replace it. Usually experts bring new converters.

Damage to the cable or cable connections

Having visually detected damage to the cable, you can replace it or eliminate the gap. To work, you will need two F-connectors (if one is damaged), a connector, electrical tape, a knife, pliers. Gap recovery scheme:

If no obvious damage is found, then the cable should be checked with a tester. This will help you check for hidden problems. In case of secondary damage to the cable, it must be replaced.

Weather

In rainy, snowy weather or when thunder strikes, lightning strikes, the quality of signal reception deteriorates. Therefore, the appearance of the message "No signal" is possible. You can try to turn off the equipment and turn it on after a few minutes. If the problem persists, then you should wait for good weather conditions.

Clear your plate of snow and ice regularly.

Wet snow can cause frost to form on the dish, interfering with satellite signal reception. By carefully removing the ice, the signal quality improves.

If the weather has improved and the TV does not show, you need to check the fixing of the plate. Strong gusts of wind and heavy rainfall can loosen the side connections. As a result, a deviation of several degrees will occur, resulting in no signal. Then you need to re-adjust and tune the TV show.

What to do if the signal is weak and unstable

Weakness and instability of the signal appears due to factors:

• Loose cable connection between antenna and receiver;
• There are damaged cable sections;
• The fastening of the plate has weakened;
• Tree branches interfere;
• Outdated receiver.

After a visual inspection of the cable and dish mounting bolts, the problem can be eliminated. If overgrown tree branches interfere, then they must be cut down. The outdated receiver model is replaced with a new device.

What to do if the inscription no signal appeared only on some channels

The cause is fixed by updating the channel list:

The new channel list will be displayed on the information channel.

The appearance of the message "No signal" indicates a malfunction of the equipment. After finding out the cause of the failure, the user can make attempts to eliminate them. And you can also contact the Tricolor technical service, where a specialist will help in solving the problems that have arisen.

Real problem solving experience