Why google play crashes. If you turned off the Play Store

Probably the most common mistake among Android users is a crash in Google apps. Today we will tell you about one of them: “The Play Market application has been stopped”. This notification constantly pops up when you try to download or update any application. You will learn what to do first with this error and what options will be useful to you.

What is this error?

A crash in the Application Store can appear for a variety of reasons: an outdated version of the software on the phone, a clogged data cache, errors in synchronization with the connected account on the phone. In rare cases, third-party programs and even viruses that can block some system options are to blame.

Error in Android - Play Market application stopped

How to fix a bug in Samsung devices

This problem is very common on smartphones and tablets from Samsung (Galaxy Tab, Grand Prime, etc.), which have their own proprietary version of the Android OS. Next, we will describe a list of priority instructions, which, by the way, will suit the rest of Android devices. I will not write about the standard ones - restart the device, wait a bit, write to support, etc.

Checking for Updates

System updates are definitely an important part of your Android's stability. They contain fixes and improvements to many features. Be sure to check if they are up to date on your device.

Reset all Google services

The second step will be to reset and erase all temporary data in "Google Play Services" and "Play Market"... This is done as standard:

Remember to perform a comprehensive cleaning of the device. For example, Samsung has a Smart Manager system cleaner. It can help you optimize battery consumption, free up memory, RAM, and check security settings. It is also mono to use third-party utilities such as Master Cleaner.

Account sync

After all the cleanings, you need to check if there is a failure in the synchronization of your Google account and reconnect the account itself. Follow the path "Settings" – "Accounts" – "Google"... Click on the active account, after that you will be taken to the synchronization menu. At the top there will be three dots (menu), there is an item Delete account. records. Erase all data, after reboot, reactivate your account in your smartphone. Reconnecting this way will help you to fully sync with the cloud data. Try using the store.

Use analogues

If you do not succeed and the error “Play Market application stopped” remains, the last option will be “Reset settings”, which will erase everything from the device. An extreme case would be a new firmware. If you don't have time to do this at the moment, then you can safely use similar stores.

Amazon AppStore is a good service with many applications, however, the only drawback is that it is aimed at Western users.

Sooner or later, almost every user of Android devices encounters errors in system applications. And one of the most common and difficult to fix is a bug in the Google Play Services application. Most often, it occurs after some user action, but sometimes - spontaneously and unexpectedly, as if from nowhere.

Today we'll talk about the causes of the Google Play Services application error and what to do to fix it.

What are Google Play Services

Error elimination methods: from simple to complex

The solutions are listed in order of ease of implementation. If one doesn't work, move on to the next. Or immediately do what you think is most appropriate for your situation.

Date and time setting

Incorrect date and time settings on the device lead to failures in the launch of many applications, not only Google Play Services. Also, at the same time, there are often problems with access to Internet resources.

To fix the error, run "Settings" (Options) on Android, open the "System" section and the subsection "Date and Time". Set the necessary indicators manually or synchronize the time over the network.

Clearing the cache and data of Google Play Services and related applications

Launch "Settings", go to the section "Device" and "Applications". Find among them:

Google Play services.
Play Store Store.
Google Services Framework.

Open their properties one by one, click "Stop", then "Clear cache" and "Erase data". If the problem persists after updating these applications, uninstall the updates. Restart your gadget.

Transferring Google Play Services from SD card to device memory (root)

If some of the applications on your phone or tablet are located on a memory card, it is possible that Services also got there. If so, transfer them back to the device memory - to the system or user programs folder. For this, use any utility that has the function of transferring programs between drives, for example, Link2SD, Files To SD Card, Move to SDCard or analogs.

Removing the last installed applications

If the crash occurs after you have installed one or more new applications, try uninstalling them one by one. Reboot the device after each uninstallation.

Checking for viruses and cleaning the hosts file

An unexpected, spontaneous error from Google Play Services and other system applications may be a sign of a virus infection on the device. Especially if it is accompanied by such characteristic symptoms as:

too fast battery discharge;
unexplained shutdowns of functions most often related to safety, as well as the inability to change system settings;
inaccessibility of some resources on the Internet (for example, mail, social networks), advertising banners on web pages, redirection to other sites;
non-application related ads on the device's desktop;
spontaneous installation of programs you do not need and the inability to remove them;
hidden calls and SMS-messages to unknown numbers;
the disappearance of funds from the balance of the phone and electronic wallets;
sudden removal or malfunction of the antivirus.

Our site has already told. But sometimes removing malware alone is not enough, especially when the device is rooted. If a virus has made changes to system files and settings, then they are usually saved and effective even in the absence of the root cause.

Some malware writes entries to the hosts file, which, like a computer, stores IP addresses and their associated website names. These entries can also cause the Google Play Services error, so after scanning for viruses, regardless of whether they were found or not, you should check the hosts.

User access to the hosts file is possible only on devices where root is obtained. In addition, you will need a file explorer application with access to system directories, such as Root Explorer or Total Commander. The required file is located in the / etc folder and has no extension. You will need any text editor to open and edit it.

The hosts file consists of a comment block, lines of which begin with a # sign, and a block of entries. Comments do not affect anything - they are just reference information, and the records tell the device by what IP address to look for this or that site on the Internet.

Initially, the second hosts block contains only one entry - 127.0.0.1 localhost, which means that this IP belongs to the device itself. And all sites mapped to 127.0.0.1, it will search on itself.

If you see anything other than "127.0.0.1 localhost" in the block of records, remove that.

After saving the file and restarting the device, the Google Play Services error often disappears.

Deleting and re-creating a Google account

Described in detail in another article on the site, so we will not repeat ourselves. After deleting, create a new account on the device, and then clear the cache and data of the Services and related applications again, as described above.

Reinstalling Services (root)

Reinstalling helps fix an error that occurred after updating Gogle Play Services or installing an unsuitable version after manually uninstalling. It is better to download a file suitable for your device from here, since the link contains old, obviously stable versions (how to determine your own, see the section on the causes of the error).

After downloading, the apk file of the application should be placed in the / system / app (/ system / priv-app) or / data / app directory using the same Root Explorer or Total Commander. Next, do not forget to give it read and write permission (on Root Explorer, this is done by touching the button surrounded by a frame in the screenshot to switch from R / O to R / W) and start the installation.

After restarting your device, chances are the error won't bother you anymore.

By the way, if the problem arose after updating the Services, it may repeat itself as soon as the device downloads a new version from the Play Store. Therefore, you may have to disable the installation of its updates. In any case, until the real culprit of the situation becomes clear.

Factory reset and flashing

If all your attempts to fix the error are unsuccessful, the last resort is resetting Android to factory settings and flashing. Resetting is a pretty effective solution for all kinds of system problems, but it will not have the desired effect on rooted phones and tablets. In addition, you will lose your personal files and settings. Use it only on non-rooted gadgets and only when you've tried more and more simple methods.

The reset function is available through the "Settings" application - section "System" - "Recovery and reset", as well as through the Recovery menu, the method of opening which is usually given on the websites of mobile devices of various brands.

Re-flashing a device on Android is tantamount to reinstalling the operating system on a computer, that is, this is the most radical solution there is. It doesn't matter to her whether the device was rooted or not. After flashing, you will get a pristine system, errors will remain in the past, but you will have to set up and settle it again.

Most of the owners of Android devices use the services of the official Play Market from the IT giant Google, which, in general, is not surprising. Here, each user will be able to find any content to meet their needs, be it special programs, films, music or games. However, situations are not uncommon when Google Play Market does not work on Android.

Such failures in the service can occur for a variety of reasons. Now we will look at what may be causing the problem and suggest the most effective ways to fix it.

In fact, the reasons provoking such an error can be very diverse, the most common are:

There is no connection to and-no, caused, for example, by a failure in settings (smartphone, router, etc.).
Technical problems on the part of the Play Market itself are quite rare, but not excluded.
File problems hosts, which is automatically edited by the system.
Conflict between any installed application and Google Play.
The date / time parameters are out of order.
Other.

The first thing we have to do is just restart our smartphone. The fact is that this banal procedure can be an effective solution not only with the described problem, but also in other cases of system "freezing". If rebooting the device did not have any result, let's move on.

Reset updates

Quite an effective procedure. Our actions - go to "Settings":

We open " Applications"(Maybe" Application Manager "), from the list that opens we find Google play, we press. In the window that opens, click on the position " Remove updates"To return the Play Store to its original state:

We reboot the gadget, try to log in. What, there is no reason for joy yet? Then let's continue.

Reset settings and clear cache

Again, through the basic settings, go to " Applications", We find" Google play", We open. First, we tap on Erase data", then " Clear cache»:

Restarting, trying to go to Google Play. If the question "why the play market does not open" is still relevant, we continue "dancing with a tambourine."

Correction of GP service data

As in the third step, from "Settings" we go to " Applications", We find" Google Play Services", Erase the data and clear the cache:

Clearing data and cache "Google Services Framework"

We follow the beaten path " Settings» → « Applications". In the tab “ Everything"Find and open" Google Services Framework". We erase the data and clear the cache:

Checking the work of Google accounts

It is possible that for some reason this function turned out to be disabled, which was the reason that the play market does not work on android. The fix is simple. From the settings in the " Applications"We need to open the" Everything", choose " Google Accounts"And, if this application is really disabled, then connect it, and along the way (if necessary) clear the cache:

Debugging the download manager

Disabling the download manager can also be a likely problem, in order to exclude it we go to " Applications", Swipe to the left to switch to" Everything"And open" Download manager". If necessary, we activate, and if the presence of a cache is detected, then we clear it too:

Deleting and restoring your Google account

Another effective way, which on our website was devoted to detailed instructions "". After the described exit procedure,.

Resolving Application Conflicts

As mentioned above, there are applications that can block the operation of Google Play. One of these programs is Freedom. Advanced gamers will surely understand what this is about. The fact is that Freedom allows you to bypass the Market license check in order to purchase all sorts of paid buns in games (coins, crystals, extensions, etc.) for free, for which the user can pay with a fake card:

Inappropriate use of the application, or its incorrect deletion is one of the most common reasons for the failure of the Google Play Market to work caused by changes in the file “ hosts". To work with the application (install and uninstall). You can see more details on how to fix the situation in a special video:

Clearing the hosts file

It is worth dwelling on this point in more detail. The fact is that you probably do not have the Freedom application installed (see above), and there may be a problem with the file, and here's why. In the hosts file, the Android system (as well as Windows) stores a database of sites, as well as their IP addresses. And every time, opening this or that site, the system will refer to the "hosts" file, and only after that to the DNS server. That is, in fact, being, in principle, a primitive filter (firewall), hosts can, for security purposes, block access to almost any site, including Google Play.

It is then that there is a need to edit it. To do this, we need a file manager, for example, and (since we will be dealing with a system file).

Launch ROOT Explorer, find the folder system:

It contains a folder etc, go into it and set the rights R / W(Read / Write) by clicking on the corresponding button in the upper right corner:

At the request of the Superuser rights system, we provide:

Now we open hosts and start editing it. It should contain only one line by default - 127.0.0.1 localhost... If you see two or more lines, it means that other programs have made their own changes, so we delete everything unnecessary without mercy:

Correction of date and time parameters

If there was a failure in this position (which could also block access to the play market), then:

We open " Settings»
In chapter " System"We find the item" date and time", We open.
We enter the correct data, save the changes.

Reset Android Settings (or Hard Reset)

This is the last, so to speak, control shot from our arsenal, if you are convinced that there are no problems with the Internet connection, and all the methods described did not bring the expected result (which I very much doubt). What should we do:

Go to " Settings"And open" Recovery and reset”Without forgetting to perform a backup.
Select the item " Reset».
"Tap" on the field " Reset phone settings».
In conclusion, press “ Erase everything».

This procedure will erase all data on the internal storage of the device, leaving the information on the memory card intact.

Perhaps this is all that we wanted to talk about on the topic. Maybe you had a successful experience in solving a problem that was not described in the article, we will be grateful if you share it with our readers. Good luck!

If a message appears on the Android device screen that the Google Play Services application is stopped, then to fix the problem, you need to clear the cache, re-add your Google account, or reinstall Google Play services. One of the listed methods will definitely help you fix the error if you do everything right.

Clearing the cache

The method that will be the first to advise on any forum is to clear the Google Play cache. This can be done through the Android settings:

Open Settings, go to the Applications section (on some Samsung phones, it may be called Application Manager).
Click on the All tab to see a list of all programs, including those built into the OS.
Find the Google Play app and tap on it to open additional settings.
Click "Clear Cache" to delete temporary files.

To apply the configuration, be sure to reboot the device (you can just turn it off and on). If this does not help to get rid of stopping Google Play, clear the cache of another application - Google Services Framework. The correct functioning of the Google Play Services depends on its work, since the Framework is responsible for exchanging data with Google servers and synchronizing information. The procedure for performing the operation will be similar:

Open the Applications section in Settings (Application Manager on Samsung).
On the All tab, find the Google Services Framework.
Open advanced settings and clear the cache.

Restart your device again and check if the crash of the built-in Android app has been resolved.

Adding an account

So, you've cleared your cache, but the problem persists. The error "Google Play Services has been stopped" appears, what should I do next? Try deleting and re-adding your Google account. A user profile has a wide variety of functions, so reinstalling it can have a positive effect on the built-in Android apps.

Open the "Accounts" section in the settings (on some firmwares, you just need to find the "Accounts" field).
Find your Google account.
Click on it to open the sync settings. Expand the additional menu and select "Delete account".

Please note: deleting an account will result in the loss of data associated with it. Therefore, it is recommended that you back them up.

After deleting the profile, go to the settings again and click "Add account". Select Google, enter your mail and password to activate your existing account. After re-authorization, check if you managed to get rid of the error with stopping Google services.

Reinstalling the app

How to fix the error if clearing the firmware cache and re-adding the Google account did not help? There is 1 more proven method, which is to reinstall the application. The method works equally well on all devices, be it a flagship from Samsung or a Chinese budget smartphone.

Reinstallation assumes that you remove the firmware first. However, this will not work: you can only erase and reinstall the Google Services updates. This will allow you to get the current version of the application without errors. To be able to erase updates, you must disable the Device Administrator function.

Open the "Security" section in the settings.
Scroll down to Device Administrators. Click on it to open additional settings.
Uncheck Remote Control. A window will appear, which explains which operations will become unavailable as a result of deactivating the function. Click Disable.

After deactivating the "Administrator", you can manually remove and install updates to Google Services. After completing the task, you can re-enable the "Administrator", as this is quite a useful feature of Android.

To uninstall app updates:

Open "Applications" in settings. Go to the All tab.
Select Google Services.
The "Delete updates will be active" button. Click on it and wait for the operation to complete.