This article will be relevant not only to Aliexpress buyers, but also to everyone else who, while waiting for a parcel, suddenly discovered that the weight of the parcel for some reason has increased along the way. On the one hand, the difference in the weight of the parcel in the direction of increase is better, because a plus is not a minus. But in fact, there are also possible pitfalls here. Since a change in the weight of the parcel may also indicate that it has been opened. Now we will look in detail at all possible options when the weight of a parcel suddenly becomes greater than when sent.

Reasons for increasing parcel weight.

The difference in parcel weight may be affected by:

• - error when weighing at a sorting point, warehouse, customs, post office
• - the parcel may become damp, then there will be a slight increase in weight. Or, conversely, dry out and then the weight will decrease slightly
• - after customs inspection, the parcel was packed in a bag with a seal, which adds 150-200 grams of weight.
• - typos by operators entering data on the weight of the parcel
• - replacement of goods: the parcel was opened on the way, the attachment was stolen, something was put in return
• - if your parcel comes from a country where weight is indicated in pounds, then Russian-speaking employees may make a mathematical error when converting pounds into kilograms and grams.

The package weighs more. Should I worry?

In most cases there is no reason to worry. Buyers worry all the way about what happened to their parcel, was it stolen? But they arrive at the post office and it turns out that the parcel is carrying exactly the same amount as when it was sent. Moreover, the weight in the tracking number may exceed the actual weight by several kilograms. This is because a mistake was made.

Well, packing parcels in a bag also spoiled many nerves. Moreover, they can pack not only large and heavy parcels, but also small-sized items, where a weight gain of 150-200 grams seems significant.

It is worth noting that when the weight of a parcel increases, the likelihood that something is wrong with it is orders of magnitude less than if the weight were decreased.

According to customer reviews, in approximately 80% of cases with increased parcel weight, there are trivial errors, inaccuracies, etc. That is, everything turned out to be in perfect order with the parcel. and in about 20% of cases the contents were stolen. Moreover, this mainly happened when the parcel contained phones, tablets and other equipment.

Often, items whose contents have been stolen arrive at the post office with an enclosed certificate of difference in weight.

How to receive a parcel with a difference in weight?

If you see in tracking that the parcel has begun to weigh more or less than when sent, then you need to receive it very competently.

1. We fill out the information in the notice, but do not sign.
2. Please show the package packaging and weigh it.
3. If everything is fine with the packaging, the weight corresponds to the declared one, then you can pick up the parcel. Be sure to film the unpacking. You never know.
4. If the weight still differs, or there are signs of opening on the package, or there is a statement about the weight spill, then do not sign the notice! It is necessary to open the parcel at the post office in the presence of a postal worker, followed by drawing up an opening report f.51

If a difference in weight is recorded, then you need to know that postal workers MUST offer you to open the parcel in front of them. And only if you refuse to release the shipment.

Here's what the Russian Postal Rules say about this:

If a postal item is defective (damage to the shell or missing mass) at the time of delivery to the addressee, the postal service employee is obliged to offer the recipient to open the defective postal item.

If the recipient refuses to open the defective postal item and agrees to receive it, the postal service employee issues the item, and the recipient is notified by f. 22 or the accompanying form for the parcel puts the mark: “I have no claims” indicating the date and signature.

If the recipient agrees to the opening, then the postal item is opened and, based on the results, an opening report f.51-v is drawn up, which, in addition to the employees of the post office, is signed by the addressee.

A copy of the act f.51-v is issued to the addressee along with the attachment, while the envelope of the postal item remains in the post office for a departmental inspection to establish the reasons for the shortage of weight, replacement or damage to the attachment.

If everything is fine with the contents of the parcel, then you can safely sign the notice. If the contents were stolen and a substitution was made, then the post office employees will send it back, and you will be given a copy of the act f.51, which will serve as evidence in the dispute.

Have a question? Write it in the comments or chat
Receiving the long-awaited parcel is perhaps the most pleasant and long-awaited moment in the entire shopping process in an online store. It would seem that the wait is over, all that remains is to go to your post office and receive what you ordered. But even at this stage you should not let your guard down and you also need to receive your parcel correctly. The general rules of receipt, based both on many years of experience of buyers and on the provisions of regulatory postal documents, will be discussed in this article.

Postal rules may vary depending on the recipient's country, so in this article all material is based only on the regulatory documents of the Federal State Unitary Enterprise "Russian Post".

Track numbers and tracking

Domestic mail is registered when sent at the post office. The postal item is assigned a unique 14-digit number.

Examples of postal tracking numbers:

42383275003775 - in which the first 6 digits indicate the number of the post office from which the postal item is sent.

Using the track number, you can track the movement of the postal item, both within the territory of the sender’s country and within the territory of the recipient’s country. This can be done using tracking services located on the websites of postal services that are involved in parcel delivery http://www.russianpost.ru/tracking20/, or using universal tracking systems, for example, MyTrack. And any questions about track numbers can be asked on the forum. Once the status “Delivered at the place of delivery” appears on the shipment, you can contact your post office and receive your parcel.

Notices

After the international mail item has arrived at the recipient's post office (PO), the post office employees register such item and issue a notice on it in Form No. 22. This notice must be delivered by the postman to the recipient's mailbox.

Notice of form No. 22 is as follows:

Front side

The front side of the notice is filled out by the PO employees and indicates the address details and full name of the recipient, information about the shipment received at the recipient's address, the weight of the shipment, the postal identifier of the shipment, and the address of the PO where the shipment is located. A postmark with the date the notice was issued is also affixed.

Reverse side

The reverse side of the notice of form No. 22 is filled out by the recipient. Here you must indicate the name of the identity document, its number, series, date and place of issue. If the recipient's registered address does not correspond to the address to which the item was delivered, the registration address according to the passport is indicated.

The following can be used as an identification document for the recipient:
· Passport of a citizen of the Russian Federation;
· Foreign passport of a citizen of the Russian Federation ( We do not recommend using this item unless absolutely necessary.);
· Diplomatic passport;
· Seafarer's passport (sailor's identity card);
· Military ID, temporary certificate issued in place of a military ID, or identity card (for persons undergoing military service);
· Temporary identity card of a citizen of the Russian Federation, issued for the period of registration of a passport in the manner approved by the Government of the Russian Federation;

Upon receipt of the parcel, you should fill out the back part of the notice, but do not put your signature and the date of receipt until the parcel is visually inspected and weighed by a postal employee.

By putting your signature on the notice, you agree to the conditions indicated on the form, namely " The postal item indicated on the front side of the notice, with the correct weight, working envelope, seals, sling... received".

Often, a postal employee requires you to immediately indicate the date of receipt and put your signature on the notice. But this requirement is not legal. Your argument in this case should be simple, namely, a reminder to the post office employee about the text on the back of the notice of form No. 22, which is given above. You can also refer to clause 20.16 " ":
"20.16. In the OPS, RPOs are issued in the same manner as when delivered to the address, but with mandatory verification of compliance of the actual weight with the weight indicated on the envelope of the postal item (except for postal items of the “Registered” category).

The postal employee is obliged to bring your parcel, weigh it to make sure that the weight of the parcel corresponds to the weight stated in the notice, and give you the opportunity to visually verify the integrity of the parcel’s packaging. If the weight is correct and the parcel packaging has no visual damage, then in this case the recipient must sign the notice, hand it over to the postal employee and then receive his parcel.

The procedure for receiving mail with a mismatch in weight or with damaged packaging will be discussed below.

Parcel storage and secondary notifications

As mentioned above, on the day the post office receives the parcel, a notice is issued, which the next day is handed over to the postman for delivery to the mailbox. If, after 5 working days from the date of registration of the primary notification, the parcel has not been delivered to the recipient, then a secondary notification is issued.

Secondary notices of form No. 22-v are delivered to the address indicated on the notice and are handed over against a signature on the tear-off part of the notice indicating the date of delivery. If it is impossible to hand over a notice of form No. 22-v against receipt, the postman can put it in the mailbox, and on the tear-off part of the notice the mark “Posted in the subscriber's mailbox” is made, the date and signature of the postal worker are affixed.

From the moment the secondary notice is delivered, post offices have the right to charge a fee for storing the parcel.

The maximum period for storing a parcel at the post office is 30 calendar days. If the parcel has not been delivered to the recipient within this period, it will be returned to the sender.

Receiving parcels without notification

If for some reason the postal notification was not delivered to you or was lost, and in the tracking systems you see a record that the shipment “Arrived at the place of delivery,” then you can receive your parcel without presenting a notification. This procedure is defined in clause 20.3. "Procedure for acceptance and delivery of domestic registered mail":
"20.3. When the recipient applies to the Postal Service to receive a RPO without notifying f. 22, but subject to the notification of the ShPI (SHI) number, employees are obliged to check the receipt of the postal item and, if available, issue it."

SPI (bar postal identifier) ​​- in this case, this is the track number of your parcel. Those. You can receive a parcel without notification by simply contacting your post office, providing the software operator with a document proving your identity and your tracking number. If the parcel is indeed at the post office, the operator will issue you a new notice on the spot.

Problems during receipt and ways to solve them

Unfortunately, one of the most common problems when receiving postal items is damage to the parcel and loss of the attachment or part of it, simply put - theft from parcels. The main signs that something has happened to your parcel will be a discrepancy in the weight of the parcel and damage to the integrity of its packaging.

Weight discrepancy

The discrepancy between the actual weight of the parcel and the declared one can be noticed when tracking via the Internet: http://www.russianpost.ru/tracking20/. If, for example, you are expecting a parcel weighing 1.5 kg, but the Russian Post website displays a weight of only 0.7 kg, then this is already a cause for concern. If the weight does not differ significantly from expected, then this may well be a simple error in weighing. To be fair, it should be said that there are simply errors in indicating weight. Therefore, in any case, you should wait until the parcel is delivered to your post office.

If a change in the weight of the parcel was detected during its processing and sorting, then the parcel will be accompanied by a report of form No. 51 on the external condition of the item and the difference in weight, which postal workers are required to draw up at the point where this discrepancy was discovered. The report will indicate: the date and place of discovery of the discrepancy in weight, the declared and actual weight of the parcel, the condition of the packaging, the full name of the postal employees who drew up the report.

This act might look something like this:

​

Postal workers are required to familiarize you with any documents attached to the parcel before it is issued to you and before you sign a notice of receipt of the parcel.

Damage to packaging, loss of contents

Even if there are no reports of discrepancies in weight with the parcel and the weight of the parcel has not changed at all stages of its delivery, before you sign the notice, make sure that the shell of your parcel is not damaged (does not have cuts, obvious tears or sealed with tape , different from the original sender's tape). If there is branded postal or customs tape on the parcel, this means that the parcel was either opened for inspection at the customs clearance stage, or the detected damage to the packaging was sealed with this tape. In any of these cases, the Form No. 51 Act, which is shown above, must be present along with the parcel. Otherwise, this is a direct reason to demand that the postal worker open the parcel and draw up another report, form No. 51-v, before your signature on the notice of receipt of the parcel.

The procedure for opening defective items is determined by the Postal Rules of April 22, 1992 (Chapter 40, paragraphs 604 and 605):
"604. Postal items and things are opened in exceptional cases by order of the head of the communications enterprise (workshop, site), as well as at the request of the addressee, when there are no submission data (addresses washed away, tags torn off), there is doubt about the integrity of the investment (malfunction of the shell, bandage, seals and paper tape, which created access to the investment, weight discrepancy) or external signs suggest damage or damage to the investment or the presence of an attachment prohibited from forwarding.
605. Opening of postal items and things is carried out in the presence of the head of the communications enterprise (his deputy) , and at communications enterprises that have production workshops (sites) - in the presence of one of the specified employees: the head of the workshop (site), his deputy, the responsible person on duty (shift manager), and KSS employees. The opening is carried out in such a way that the envelope of the postal item, seal, seals, bandage, stitches are preserved as material evidence."

Based on the results of such an opening, postal workers are required to draw up a Report of form No. 51-b (4 copies), which indicates all the data on the item, its weight, the nature of the damage, etc. On the reverse side of the act, a register of attachments (items) actually located in the shipment is compiled.

The procedure for drawing up the act is also regulated by the above-mentioned postal rules, paragraph 607, chapter 40:
"607. When drawing up an act f. 51 on the opening of postal items and things, their external condition is described in detail, the weight of the item (thing) is indicated, which was discovered when checking the attachment (each item, its size, weight, availability of free space is listed separately and in detail inside the postal item, as well as the total weight of the item or item after repacking). In addition, the act records the weight of the container, what was done with the attachment, what seal was used to seal the closed item or postal item after repacking, where the act and its copies were sent."

If the contents of the parcel are in place and you want to receive the parcel, you must indicate in the completed act that you have no claims, sign the act and notice. In any case, one copy of the act remains with the recipient, i.e. you.

If, when opening the parcel, it does not contain what you ordered, then you can refuse to receive such a parcel. In this case, it is necessary to write a refusal to receive it on the notice and in the act. The parcel will be repackaged and, together with one copy of the act, sent back to the sender.

If the parcel contains only part of the attachments, then in this case you yourself have the right to decide whether to receive this parcel or refuse it. In any case, you will have in your hands one copy of the act, form No. 51-c, which will contain a complete list of attachments actually found in the parcel.

In any case, when you go to receive parcels that are especially valuable or important to you, you should take some kind of video recording device with you, and if it so happens that the parcel is opened with the preparation of an act of form No. 51-b, then it is better to record the opening process on video. This video, together with your copy of the act, will be very good evidence in a future dispute with the sender, which you can open on the trading platform where the purchase was made.

So, let’s summarize and formulate an algorithm for the “correct” receipt of a package:

1. Form No. 22 notification should be signed only after the parcel has been weighed and you have verified that the weight and integrity of its packaging are appropriate;
2. If at least one of the following facts is present:
· Any reports are attached to the parcel (about weight discrepancies, about damage to packaging, about access to the contents);
· It is visually clear that the integrity of the packaging is damaged.
you should invite the head of the post office (or his deputy) and ask the postal employees to open the parcel with the execution of an act in form No. 51-c.
3. If the sent attachment is safe and sound, we sign the act, notice and pick up the parcel.
4. If the attachment is damaged or missing, we sign the document and refuse to receive the parcel.
5. If possible, we record the process of opening the parcel on video.

If for some reason the employees of your post office do not want to fulfill their duties and your legitimate demands for opening the parcel, you should invite the post office manager and discuss this issue with him. You can also, in the presence of the head of the department, call the Russian Post hotline (8 800 2005 888) and clarify the legality of your demands.

18.05.2014

This page covers issues related to the general rules for receiving parcels at the post office, and a section is devoted to issues of tracking postal items Delivery.

Procedure for receiving international parcels

External inspection and parcel weight

Upon receipt, you are required to provide the parcel for external inspection for the integrity of the packaging, the presence of an invoice in the polyethylene pocket and weigh it before you sign the notice.

In principle, all shipments are insured, but in order for the store to be able to pay you compensation without delay in the event of theft of a parcel, it is necessary to receive an international parcel at the Russian Post in accordance with all the rules: the main one of which is open parcels and check contents before receipt. But even if the shortage was discovered after signing the receipt, you can file a claim in any case. The main thing is that the parcel is opened with a Russian Post employee!

One of the options for a faster solution to the problem of theft of the contents of a package is complete refusal to receive mail by agreement with Russian Post employees. Writing a notification letter to the store, after a while you should receive refund of the order cost, including delivery.

In October 2016, some parcels from a German store began to arrive with a new type of postal sticker. Such innovations have benefited customers, since such shipments now immediately receive a track number of the form CB 123 456 789 DE. However, for now, due to the technical imperfections of the Deutsche Post.DHL delivery system, the weight of a parcel in Germany may often be less than the actual weight when tracking the parcel in Russia.

The weight of the parcel is indicated on the address sticker, where it is written in German as follows: Gewicht: 11.054 kg " In practice, as mentioned above, this is just “net” - the actual weight of all things in the parcel, excluding packaging paper and the German postal service box, and “gross” will be about 15% more.

A more accurate way to determine the weight of a parcel is to look at it in the corresponding table when tracking the track number through the website Russian Posts.

Thus, when receiving a parcel at the post office, check the weight compliance, the integrity of the packaging, the presence of an invoice from the computeruniverse GmbH online store and the Deutsche Post form CP71 (postal accompanying), as well as the absence of Russian Post form No. 51 - an act on the external condition of the item and difference in weight.

To track the weight of the parcel at each “transshipment” point, you must enter the track number on the Russian Post website. Then press the key combination “CTRL+P” or follow the “print” link at the bottom of the page and you will see detailed information on this issue. This option is most relevant when the package is divided into two parts, as in some cases when ordering a TV from computeruniverse.

It would be a good idea to check the integrity of the branded tape. computeruniverse.net, if it was used during packaging, but, unfortunately, recently they have stopped using it completely.

Procedure for opening postal items

The procedure for opening postal items and things is regulated in a document called “ Postal rules"(adopted by the Council of Heads of Communications Administrations of the Regional Commonwealth in the Field of Communications on April 22, 1992):

Chapter 40. procedure for opening postal items and things. 604. Postal items and items are opened in exceptional cases by order of the head of the communications enterprise (workshop, site), as well as at the request of the addressee, when there is no submission data (addresses are washed away, tags are torn off), there is doubt about the integrity of the attachment (failure of the shell, bandage, seals and paper tape, which created access to the attachment, discrepancy in weight) or external signs may suggest damage, deterioration of the attachment, or the presence of an attachment prohibited for forwarding.

Postal items with cash on delivery in good condition are opened at the request of the recipient only after payment of the cash on delivery amount.

In addition, these nuances are reflected in rules for the provision of services postal services (order No. 234 of the Ministry of Communications and Mass Media of the Russian Federation dated July 31, 2014).

The parcel was divided into 2 parts and a fee was charged

At the end of 2016 and the beginning of 2017, a practice developed that heavy and large parcels began to be divided into 2 parts back in Germany by the DHL postal service with which this store works. As a result, one large order goes by mail with absolutely same invoice number, customs declarations and the value indicated in them goes in 2 different parcels, but with different track numbers.

You can distinguish both parcels based on the information on the postal label in the line “shipment ref.” (track number of the parcel) and under the weight of the parcel “Parcel Weight” in kilograms it will be indicated that a specific parcel is only part of one order: accordingly, part No. 1 is “ 1/2 " and part No. 2 - " 2/2 " Thus, the postal labels of different parcels must have the same numbers " Ref. No" - the actual invoice number, but different track numbers - the line " Shipment ref.«

Unfortunately, Russian customs officials do not always understand that this is a single whole and you receive information in the track about the accrued duty and a customs notification for the parcel, which will arrive in chronological order second in the Russian Federation.

How to find out the track number of the second parcel

In your CU personal account usually you only see first parcel number, but sometimes, to your rare happiness, there are 2 numbers. The missing number of the second postal item can be found by manual selection on the Russian Post website since track numbers, as a rule, come in order one after another with a difference of 15-30 digits. This method will only take a couple of minutes and it will take you much less time than waiting for a response from ComputerUniverse support.

To understand that you may have found yourself in such a situation when tracking the track number on the Russian Post website, click the “print” button at the bottom of the page. In the document that opens, you will see that the weight has decreased sharply after passing through customs. First of all, this causes extreme concern, but is easily explained by the fact that in Germany the total weight of both parcels was often indicated on the track.

The complexity of the situation and defending your rights may also lie in the fact that one parcel will arrive at your post office without duty, and for the second you will most likely have to go to the address indicated in the customs notification. All this complicates the process, so you will first have to go to the post office, receive the “first” part, take a photo of the postal sticker with the designations mentioned above, and then go to the regional customs office of your city for the “second” part of your order.

You may also be asked for documents confirming the cost of purchases: screenshots of product pages from a German website, SMS or bank statements indicating the amount of payment, as well as a copy of your Taxpayer Identification Number (TIN), and you will need to write a corresponding application. In addition, customs officials can send a request to the manufacturer to confirm the originality of the product and the availability of a certificate for sale in the Russian Federation as part of the fight against counterfeit products. If you fail to prove that you are right, the only solution is to refuse the parcel in order to avoid paying the duty.

Theft of parcel contents

If you have any doubts or have Form No. 51 of the Russian Post, opening such an international parcel is carried out at the post office in the presence of postal workers. A weight discrepancy is considered to be a difference of 20 grams or more - this is specified in the Rules for the provision of postal services of the Russian Federation! An opened damaged or stolen parcel is repacked and sent back to Germany. An act of opening the defective mail item is drawn up with a full description of what was delivered, indicating the weight. If some items remain intact, you can receive them and there is no need to send them back.

If this report on the violation of the integrity of the parcel and the discrepancy in weight has not been drawn up earlier, then it is filled out by an employee of your post office, and other necessary documents are also filled out confirming the fact of damage, theft or loss of the attachment. You put your signature on Form No. 51 of Russian Post « Opened in my presence. I refuse to receive it. Date signature.»

Reply to the letter with this order by writing to the email address - [email protected] with a description of what happened, attach photographs taken and scans of received documents to the letter as evidence. In your message, use simple sentences for correct translation into English (German) using online translator. Check the correctness of the online translation by doing a reverse translation from English to Russian - the text must be clear and readable. In response, you will receive an email with an apology and information that the store administration will initiate a mail investigation and will keep you updated.

After checking the facts you have stated, the store will send documents to fill out - DeclarationofAssignment, which will need to be printed, signed and sent by regular mail to Germany or scanned by email. If by track number after customs the parcel was sent back to Germany then the following options are possible: the recipient's address was incompletely/incorrectly specified or the parcel was stolen. All this means is that it has now been sent back to Computeruniverse GmBH. The algorithm of actions is the same as when detecting theft of contents upon receipt at the post office. Computeruniverse store postal address:

Computeruniverse GmBH, Gruner Weg 14, 61169 Friedberg, Deutschland (Germany).

Subsequently, after some time, you will be offered an option to resolve the situation: return the money to your personal account in the store, send money to your PayPal account or card, resend a new parcel with the same exact assortment. When returning money, there may also be losses due to differences in exchange rates, and in terms of timing, for example, through PayPal, this happens within 2-5 business days.

Documents included with the parcel:

1. Inventory of attachment.

2. Form 051 of Russian Post

Upon delivery, a postal worker can, at your request, open the parcel only if there is a corresponding document - f.051 or a significant discrepancy in weight is detected - more than 20 grams or there are clear signs of opening the parcel with the possibility of access to the attachment. The postal notice of the PR in the presence of such an act is not signed! Thus, if you have the above document, ask to open the parcel and, if something is wrong, refuse to receive it and write a letter to CU. If there is no certificate - f.051 and the weight is normal, then you receive it and open it on site at the post office. In this case, it is advisable to video record the entire process as future evidence in case of an unfavorable outcome. Full title form No. 51 of Russian Post — certificate on the external condition of the item and the difference in weight .

3. Postal accompanying CP71 Deutsche Post

Along with the parcel there is a postal accompanying form CP71 German Post. This document is not issued in person, but remains at the post office. The yellow and white form with the inscription WeltPaket indicates: the sender and recipient of the parcel, the domestic and international number of the postal item, the cost of the contents in euros - serves as a guide for customs when calculating the duty.

4. Customs declaration CN23

This document mostly duplicates the information from the accompanying postal document and additionally indicates the cost of all goods in the parcel together and separately. This information is necessary to determine whether the duty-free customs limit is exceeded in a particular postal item and to charge duties if necessary. In most cases, with a competent approach, everything is decided in favor of the buyer - it’s only a matter of time - it’s not for nothing that there are so many positive reviews on the Internet on various forums dedicated to the Computer Universe store. Algorithm of actions for lost parcel on Russian territory.

How to track a postal item on the website

To track your parcel you need to take a few simple steps.
1. Go to the main page
2. Enter the track code in the field with the heading "Track postal item"
3. Click on the "Track parcel" button located to the right of the field.
4. After a few seconds, the tracking result will be displayed.
5. Study the result, and especially carefully the latest status.
6. Forecasted delivery period is displayed in the track code information.

Try it, it's not difficult ;)

If you do not understand the movements between postal companies, click on the link with the text “Group by company”, which is located under the tracking statuses.

If you have any difficulties with the statuses in English, click on the link with the text “Translate into Russian”, which is located under the tracking statuses.

Carefully read the "Track Code Information" block, there you will find estimated delivery times and other useful information.

If, when tracking, a block is displayed in a red frame with the heading “Pay Attention!”, carefully read everything that is written in it.

In these information blocks you will find 90% of the answers to all your questions.

If in the block "Pay Attention!" it is written that the track code is not tracked in the destination country, in this case, tracking the parcel becomes impossible after the parcel is sent to the destination country / after arriving at the Moscow Distribution Center / Item Arrived at Pulkovo / Arrived in Pulkovo / Left Luxembourg / Left Helsinki / Sending to the Russian Federation or after a long pause of 1 - 2 weeks, it is impossible to track the location of the parcel. No, and nowhere. Not at all =)
In this case, you need to wait for a notification from your post office.

To calculate delivery times in Russia (for example, after export, from Moscow to your city), use the "Delivery Time Calculator"

If the seller promised that the parcel would arrive in two weeks, but the parcel takes more than two weeks, this is normal, the sellers are interested in sales, and that’s why they are misleading.

If less than 7 - 14 days have passed since the receipt of the track code, and the parcel is not tracked, or the seller claims that he sent the parcel, and the status of the parcel “the item pre-advised” / “Email notification received” does not change for several days, this is normal, You can read more by following the link: .

If the status of the mail item does not change for 7 - 20 days, do not worry, this is normal for international mail items.

If your previous orders arrived in 2-3 weeks, and the new parcel takes more than a month, this is normal, because... Parcels go on different routes, in different ways, they can wait for 1 day to be sent by plane, or maybe even a week.

If the parcel has left the sorting center, customs, intermediate point and there are no new statuses within 7 - 20 days, do not worry, the parcel is not a courier who is delivering the parcel from one city to your home. In order for a new status to appear, the parcel must arrive, unload, scan, etc. at the next sorting point or post office, and this takes much more time than just getting from one city to another.

If you do not understand the meaning of such statuses as Reception / Export / Import / Arrived at the place of delivery, etc., you can look at the breakdown of the main statuses of international mail:

If the parcel is not delivered to your post office 5 days before the end of the protection period, you have the right to open a dispute.

If, based on the above, you do not understand anything, read these instructions again, and again, until you are completely clear;)

Decoding the status of international postal items.

You are trying to track your order from a foreign online store, but the lines contain a status that you do not understand.
Now, we will tell you in detail about the main statuses of parcels when tracking.
Please note that the main options for statuses in Russian are listed below; when tracking, statuses can be in English and other languages, but the essence is the same.

The international parcel path is divided into several stages

• Status "Reception" means that the foreign sender (seller) brought your parcel to the local post office. At the same time, he filled out all the necessary documents, including the customs declaration (forms CN 22 or CN 23). At this time, the shipment is assigned a unique postal identifier - a special bar code (Track number, Track code). It is located on the check (or receipt) issued upon acceptance of the postal item. The “Reception” operation shows the place, date and country of receipt of the item. After acceptance, the parcel moves on its way to the place of international exchange..
• Status “Arrival at MMPO”(arrival at the place of international exchange). At the MMPO of the sender's country, the parcel undergoes customs clearance and is prepared for export (removal from the sender's country). Formed dispatch(international postal items grouped for ease of shipment in containers) to the address of the place of international postal exchange (IMPO) of the recipient country.
• Status "Export". The parcel is handed over to a foreign carrier for delivery to one of the international postal service stations of the recipient's country by air or land. Operation “Export” means that the shipment has been transferred to the carrier. The delivery time from export to import is usually the longest and it can take quite a long time before the postal item arrives on the territory of the Russian Federation. Reasons: transit routes of flights, gaining a certain weight for sending by cargo planes. For example, China and Singapore transport mail using cargo planes that can weigh between 50 and 100 tons. While the shipment is being exported, neither the sending country nor the recipient country can track the shipment online. In other words, the shipment is in the process of being transported from one country to another.
• Status "Import". All mail arriving on the territory of the recipient's country from flights begins its journey at the aviation postal department (APO) - a special postal warehouse at the airport. Here all mail is registered and then transferred to the postal operator. Import information appears only after this. Operation “Import” means that the shipment arrived in the territory of the recipient’s country and was registered. International shipments arrive in the destination country through the international postal exchange office (IMPO).
• Status “Transferred to customs” means that the shipment has been handed over to local customs for clearance. At MMPO, shipments undergo a full cycle of processing, customs control and clearance functions.
• Status “Customs clearance completed”. This operation means that customs checked the shipment and returned it to Russian Post. In many MMPOs, customs works around the clock: this is the only way to check the colossal volume of mail incoming from abroad in a timely manner.
• Status “Detained by Customs”. This operation means that the postal item is detained by customs officers to carry out measures to determine the purpose of the postal item. If information about the goods sent to the MPO is missing or does not correspond to the actual information, this significantly increases the time spent on processing shipments, since there is a need to conduct a customs inspection and document its results.
• Status “Left MMPO”. The item has left the place of international postal exchange and is then sent by mail to the recipient's local office. From the moment the shipment leaves the MMPO, delivery times for shipments in the country of destination begin to apply; they depend on the type of shipment. While a parcel is traveling by mail, it may go through various stages of sorting in different parts of the country.
• Status “Arrived at delivery location”. The shipment has arrived at the recipient's post office. As soon as the item arrives at the department, employees issue a notice (notification) that the item is in the department. The notice is given to the postman for delivery. Delivery is carried out on the day the item arrives at the department or the next day (for example, if the item arrived at the department in the evening). But at the same time, any recipient has the right to receive the parcel without notification, having only an identification document and a tracking number.
• Status “Delivered to the addressee”. Parcel received.

Why is the track code information not displayed?

As a rule, information about the track code begins to be updated 7-10 days after receiving the track code, or 1-2 days after the (real) delivery of the parcel to the post office.
Small stores issue a track code immediately, but send the order to the post office when a certain number of parcels are collected, this can be once every 7-14 days.
Larger stores have parcels sent to the post office more often, and accordingly, the first information on the track codes of such stores appears earlier.

What to do if the parcel takes too long?

Please note that during the pre-New Year period, the number of orders and parcel shipments increases tenfold, and for this reason, a noticeable slowdown in the movement of parcels begins.
While order protection is active, wait, and if five days before the end of protection the package has not arrived, then open a dispute.
This is the specificity of shopping in China - goods are cheaper, but you have to wait to receive them.
Just before you place an order, you need to be prepared for the fact that the package may arrive quickly, in a couple of weeks, or it may hang around for two to three months, or not arrive at all.
But don't worry! Chinese trading platforms have a well-functioning customer protection system, which will be on your side in case of fraud or non-delivery of an order.
Just wait until the protection is in effect and don’t worry, the parcel will arrive, and if it doesn’t, the seller will return your money.

What to do if the order protection time is running out and the package has not yet been received?

Ask the seller to extend the order protection time. If the seller does not respond, open a dispute.

Why did the weight of the parcel change by 0g during delivery?

When passing through intermediate points, such as sorting centers, logistics centers and others, control weighing is not performed, which is why zero weight is indicated.

What to do if the weight of the parcel has changed?

Weight changes are not a common occurrence, but unfortunately they happen periodically.

If the weight has changed slightly (by a few grams), then most likely the reason is an error in the scales, but upon receipt it is still worth checking the parcel for signs of tampering.
If the weight has changed more significantly (by 100 grams or more), then some items may have been stolen from your parcel.
There are also cases when the weight is entered into the computer manually without weighing, and the operator mistakenly enters 129 grams instead of 429 grams.

In any case, upon receipt of the parcel, carefully check the weight, whether there are any signs of opening, carefully check the adhesive tape, and traces of external damage.
If you have any suspicions or the packaging is damaged, open the parcel at the post office and take a video.
If there is a shortage of investments, a report is drawn up in Form 51; in this case, it is better to refuse to receive it - the parcel will be sent back to the seller, with all the documents.

If you do not find any external damage, but suspicions remain, then you need to receive the parcel, after which you open it and take a video directly at the post office in the presence of post office employees, and if any items are missing, a report is drawn up that will need to be provided to the sender (seller / trading platform ) when opening a dispute.

Why is registration required?

Registration is required for full access to all system functions, such as receiving notifications about changes in parcel statuses by email, tracking history, etc.

What to do if the parcel is stuck with the status "Export"?

Failures of 30-50 days after export are the order of the day with China Post, Russian Post in cooperation with customs =)
In the end, 99% of such parcels reach the recipient.
Here's a real example: the parcel hung at export for 45 days, but reached the recipient.
There is no point in opening a dispute, because... It is not the seller's fault for such failures. It is not possible to influence with calls or complaints by mail, all you can do is wait. :(

Another example of export within 68 days:


And another example of exporting more than 120 days:

What to do if the seller issued an incorrect track code?

This happens quite often; sellers in China earn very little on their goods, and in order to increase sales, sellers are forced to send orders for free.
In order to receive a track code (register a postal item) in China, you need to pay 8 yuan (~2 $), in the USA, when sending via USPS, receiving a track code will cost 28 $
By ordering a product for $3, the seller wants to earn money, and with free delivery he needs to cover not only the cost of purchasing the product, but also postage costs, as well as the cost of obtaining a track code.

Basically, sellers issue incorrect track codes not in order to deceive and not send the order, but simply so as not to lose money on such an order.
If your track code is not tracked, you can wait until the parcel reaches you (usually such parcels arrive), and open a dispute a week before the end of the delivery period.
Or 5 days after the track code is issued, open a dispute.

If the seller gave you someone else's track code, which is tracked, but the destination is different from your address, as a rule, this means that the seller is a scammer, in this case, open a dispute demanding a 100% refund for the reason "invalid delivery address".

If the track code does not have the correct checksum, open a dispute stating that the track number is not trackable and is incorrect, with links to services for tracking the official websites of the sender's country and the recipient's country.
And do not give in to the seller’s persuasion that your parcel is already in your country, that the delay is the fault of your post office, etc.
And even more so, do not agree to any partial compensation for the delay.
As soon as you do this, the dispute will be closed automatically and the rest of the money will be transferred to the seller, but the parcel will naturally never arrive to you.
If the seller does not answer in the dispute, answers but refuses to return the money, feel free to transfer the dispute to a claim (Claim) as soon as it is available to you (3 days after opening the dispute).
Keep in mind, it doesn't happen free DHL, EMS, USPS etc. delivery. As a rule, sellers shipping with these transport companies - scammers.

Be vigilant and don't be fooled!

What is a dispute?

Dispute (dispute) is the only protection for your money when purchasing goods on Aliexpress.
If you are denied due to a dispute, then this decision is final.
Therefore, you need to carefully prepare for opening a dispute.
The reason for refusal of a dispute is often the thoughtless opening of a dispute.
If the package has not reached you, everything is quite simple.
If the parcel has been traveling for almost 90 days, and the protection period has almost expired, open a dispute, and in the terms of the dispute indicate that the goods have not been delivered.

In a dispute opened for any other reason, you will see a 5-day counter.
If the seller does not respond during this time, then you will receive the amount you requested in the dispute.
If the seller rejects the dispute, then you will have a button to convert the dispute into a claim - Escalate Dispute.
In this case, the time on the meter in the dispute will increase to 15 days, and after it expires, the dispute will turn into a claim.

Money is returned on average within 10 working days (regulation up to 30 days).
If more has passed, then it is worth checking the account statement at the time of payment for the order - sometimes the money is returned on the same date.
Very often, refunds are not displayed in the electronic statement and you need to check with the operator whether there was a refund.

In what cases should a dispute be opened?

It’s more difficult when the product arrives defective, in the wrong color, or in the wrong model.
It's even more difficult if you have a complex electronic device and it doesn't work as you expected.
In this case, you need to prepare for the dispute carefully.
Provide evidence that you ordered a specific color, model - attach screenshots of the order, a copy of the correspondence with the seller, whatever you have.
Take high-quality photographs of the received product.
Clearly explain in English why you think that the seller should compensate you for something.
If the device does not work correctly (does not pick up GPS, Wi-Fi does not work, etc.), attach logs or screenshots taken using generally accepted programs.
This, of course, does not guarantee you victory in the dispute, but it greatly increases your chances.

How to open a dispute (dispute) on Aliexpress?

All payments made through Aliexpress are protected by the Escrow system.
If there are any problems with your purchase, you have the opportunity to open a dispute and return the money or product!
The dispute is opened no earlier than the last day of delivery if the parcel has been sent but not yet received.

If the countdown timer expires, you will be able to open a dispute within 15 days after the end of the protection period.

If the parcel does not arrive after the protection (delivery) period has expired, you need to go to the section “My AliExpress”/ “My Orders”, where all orders and their statuses will be reflected.

Opposite the product picture, we find the inscription "Open dispute" and click the mouse.

In the order details that open, we find the button "Open dispute" in column "Options" and click the mouse.


A page for creating a dispute will open.
This is where all claims are described and the required refund amount is established.
You should not write the full amount of the item if it arrived intact and working, but the buyer was dissatisfied with the material or appearance.
If the package NOT RECEIVED, then in no case do not choose a partial refund (PARTIAL REFUND) when opening a dispute!
Must select full refund (FULL REFUND)! After opening a dispute, the order is moved to "Dispute Order".
If you have not closed the dispute within 16 days, it will be automatically transferred to a complaint (Claim).
If the problem is not resolved during the dispute, you can transfer the dispute to a complaint (Claim) within 4 to 15 days from the date the dispute was opened.
Sometimes the waiting time for a response to disputes can range from 15 to 60 days, depending on the specific dispute situation.
In order to convert a dispute into a complaint, you need to click on the “Escalate Dispute” button in the properties of the dispute.
After clicking it, the dispute goes to Aliexpress employees for consideration.

How to open a dispute in Odnoklassniki?

If the delivery time for the goods has expired and the order has not been received, you can open a dispute in the " My orders" during 110 days from payment.
To do this, click on the button " Complain" opposite the desired product.

Select the "Item did not arrive" category.
This must be done after the order delivery period has expired (Delivery date.... - ....)
Please note that you will not be able to submit a complaint until the delivery period has expired!

Or contact the official support service of the Odnoklassniki trading platform to resolve issues regarding the goods you ordered.

What to do if the seller does not respond to your dispute?

In principle, this is good, it doesn’t react, it’s my own fault =)
The dispute on Aliexpress has a timer.
If the seller has not responded to the dispute before its expiration, the dispute is closed in your favor.

What to do if the seller rejects your dispute?

The only thing you can do is turn the dispute into a claim.
That is, invite the Aliexpress administration to consider the dispute.
In obvious cases, when, for example, the goods clearly did not arrive, and the seller does not make contact and refuses you, the administration resolves the issue promptly.
In more complex situations, everything is much more complicated. The claim does not have an exact time frame for review, so the review process may take a long time.
You must respond promptly to questions from the administration and provide the necessary evidence.
And even in this case, there is no guarantee that you will win the dispute.

How to communicate with a seller on Aliexpress?

The simplest and most understandable and familiar to all of us from childhood is email correspondence; the contact address is indicated in the seller’s card when considering the selected lot or product in the upper right corner. The method is the most accessible, but time-consuming; the seller may not have free access to the Internet or email.

If you need a quick response, it is preferable to use other accessible communication methods. It is advisable to use this communication channel to exchange any materials, such as files, photographs, or other video materials.
Language of communication is English.

Communication with the seller through a page with an open store or order (order):
On the store page, click on the Contact Now button (contact the seller)

On the page with an open order, click on the Contact Now button (contact the seller)

We fill out the request using the form in the drop-down sign in English, confirm the entry of information by pressing the Send button

Now we are waiting for a response from the seller in the Message Manager (Message Center) in your personal account.
Having received an answer from the seller, you can write an answer there, or ask him about something else.
The principle of correspondence in an open warrant (order) is similar to that described above.
In the appropriate field (rectangle), write what you think is necessary, the shipping address, your full data if you have not indicated it, explanations for your order (color, quantity, size, etc.).
The advantage of this correspondence is that it can be presented later as evidence in proceedings and disputes.
We read the seller's answers in detail in the order, in the detailed view of your order.

What to do if the track code is only tracked on the website indicated by the seller and what is fake?

The situation is quite common for Aliexpress and almost all sellers do exactly this.
But the “trick” is that the provided track number was tracked only on the site specified by the seller, and is not tracked on other sites.
The fact is that the cunning Chinese, saving on track numbers, make false tracking services that show the passage of postal items based on approximate calculations.
As a rule, such parcels arrive, but with a different track code.
But quite often such parcels disappear (are not sent)!
Wait, if it arrives, then you're lucky; if it doesn't arrive, then a week before the end of the delivery period, create a dispute (reason - the order was not delivered), and demand a full refund.

List of unreal (fake) tracking services

• 17 Post Service http://17postservice.com (track codes format ############)
• 188 Track http://188track.com (track codes in HS#########HE format)
• EMPS http://empsexpress.com (track codes format KP - CN with checksum error)
• Feidu http://eadu.com.cn (track codes format 4000#####)
• Post-e-Tracking http://chinapostetracking.com (track codes RA - CN format with checksum error)
• Finland (Hong Kong) Express http://hongkongexpresspost.com (track codes format RT - FI)
• FaSpeed http://faspeed.com (track codes format ############, RS - CN)
• Entreprise des Postes Lao http://www.laopostepl.com (XX ######### LA), official mail site http://www.laopost.com.la
• Post Air Mail http://postairmail.com (track codes format RH - HK, YZ - HK)
• CNZ Express http://cnzexpress.com (track codes format RH - HK, YZ - HK, S#######, LME#######, YA#########CN)
• WeDo Express http://wedoexpress.com (track codes format WD - CN)
• World-Shipping post http://ws-shipping.com (track codes WS - CN format)
• Mty Tracking http://mtytrack.com (track codes format ###########, 321**** (11 digits), NP*** (9 digits))
• LiPu-EXP http://lipu-exp.com (track codes LP ######### EX format)
• Sky56 http://www.sky56.cn (track codes of various formats)
• Transit Europe Asia http://www.tea-post.com (track codes format TEAPY##########YQ , PK#############, TEA##### #-## and etc.). As a rule, postal items with TEA track codes are safely delivered to the recipient, but the status of delivery within Russia does not correspond to reality.

If your parcel was sent by a fake postal service, in this case, you will see a mark (fake) located to the right of the company name for each status.

How to track the track code in UA ######### YP format?

Track codes in format UA ######### YP, UR ######### YP, YC ######### YW belong to Yanwen Logistics, these are not postal track codes, and are not related to track codes in the UPU (Universal Postal Union) format, they are simply similar.
Track codes UA-YP And UC - YW tracked only until the postal item leaves China, because When transferred to Russian Post, they are marked with untraceable barcodes.
Track codes UR-YP tracked both in China and in the recipient country.
Track codes RG - CN Also, they are delivered by Yanwen Logistics, but are also tracked by country of destination.

This record informs you of the date and time of the first tracking using the site service.
This is necessary so that you can see the real delivery time from the moment you receive the track code from the seller.

My order on Aliexpress has been frozen, what does this mean?

This means that the Aliexpress administration suspects that the seller is committing unsafe acts towards buyers, and the order is frozen until the circumstances are clarified.
Therefore, for your safety, Aliexpress is freezing the transaction for a certain period. Usually for about a week. During this time, the seller must provide the administration with documents that will clarify the situation.
You don't need to do anything during the freezing period.
If the administration’s suspicions are confirmed, the order status will change to “Closed” and your money will be returned.
The money is returned within 10 days to the account or card with which you paid for the order.
After about 7-10 days, if the seller is recognized as a fraudster, your order will be canceled, the seller’s store will be closed, and your money will be returned to the account from which you paid for the goods.
Sometimes it happens that the order is frozen after the seller has sent the goods (the track code is tracked), as a result, you receive the goods and the money is returned.

If the seller proves himself to AliExpress, then the order will be unfrozen and everything will go as usual.
Therefore, be patient and wait. AliExpress cares about your safety.
Sometimes it happens that your money is returned and the goods also arrive. Like this.

The seller sent a track code in the format RA ######### FI (RT ######### FI), what is it, and how can I track such a track code?

Some buyers receive a tracking number from the seller with a non-standard FI ending. This method of sending is quite rare and there is almost no information on this issue on the Internet.

The method of sending a parcel through Finland is indeed possible. Some sellers choose this method to bypass New Year's congestion at customs, since the load on holidays increases many times over.

Previously, when there was congestion at China Post during the holidays due to the large number of items, sellers used Singapore Post, as they have a large sorting center that can handle large loads. But in recent years, during the Christmas and New Year holidays, the volumes have increased so much that now even Singapore Post cannot cope with them. As a result, sellers are increasingly looking for workarounds to make purchases arrive faster. Delivery via Finnish Post can especially please residents of St. Petersburg, since the parcel will not hang up at Moscow customs and then take a long time to travel by Russian Post to the northern capital. As a result, your purchase will reach you in a matter of days. Which makes Aliexpress customers very happy.

Shipments via Finnish Post, like other transit parcels (such as those sent by Singapore Post), begin their journey with a courier service, which physically delivers them to the postal service's sorting facility. A striking example is the company 4px. Chinese sellers reserve a tracking number in advance, send it to the buyer, and wait for the courier to pick up your order from them. Then the parcel goes through a sorting process at the courier service and is sent to the designated postal service. In this case, the track will not be read anywhere except in the local database of the courier service. In our case, on the official website http://en.4px.com

Thus, your order can travel for about 10 days before it is sorted at the sender's post office. And only after this the track data will be distributed to other track number tracking services.
That is why there is a rule that for 10 days you shouldn’t even worry about your track not being read. And only after the end of this period you can start asking questions to the seller.

There are two options for Finnish postal tracking numbers that you can receive from the seller:

1) Track type RA*********FI

In 10 days, this track will be tracked first at Finnish Post at http://www.posti.fi/, and then on other tracking services.

This option is considered reliable and quite fast.

2) Track type RT ********FI

Tracks of this type of non-existent postal service HongkongExpressPost. Fictional postal service with fake service hongkongexpresspost.com.

Sellers issue such a track for goods worth up to $10. Sellers save on shipping and send the goods without a track. But since the AliExpress system necessarily requires them to indicate a tracking number, some store owners on Aliexpress send you a false track, which seems to be tracked, but in reality the parcel will arrive with a completely different tracking number, which will be assigned to the parcel when it crosses the border. Accordingly, it will be impossible to track such a parcel.

But sellers are forced to do this because they want to sell the product cheaper, and the generation of a left track number leads to panic among the buyer and the immediate opening of a dispute. Moreover, usually a dispute in such a situation leads to a refund to the buyer, and some buyers also manage to receive the parcel =))))

And by indicating a false track and providing a link to the tracking website hongkongexpresspost.com, they calm the client’s vigilance and the package manages to arrive. As a result, everyone is happy. The buyer thinks that he controls the journey of the package and receives it. (Since in the end a notification comes to his address that the parcel has arrived). And, of course, the seller is happy, since he got such a good deal.
Of course, having received such a track, the buyer should not relax, since this service scammers actively use it. Therefore, having received a tracking track by the HonkongExpressPost service, you can safely assume that your goods are shipped without a tracking number and it will be impossible to track its movement. Next, make a decision whether to wait for such a parcel or immediately begin the long procedure of returning your money.

Chinese New Year. How the post office works in China during the holidays.

Chinese New Year is a huge holiday in China.
Officially, the Chinese New Year or Spring Festival in 2015 will take place from February 18 to 24.
During this period, all shops, factories and markets go on long holidays, curtailing their activities. Postal services are no exception.
Many workers return to their native places during these holidays to celebrate with their families. Often, they do not have time to return to their jobs by the start of the work week. Therefore, full-time work for the Chinese begins a week after the end of official holidays.
During this period, a huge number of parcels are certainly accumulating, awaiting their turn to be sent.
As a result, thanks to the Chinese New Year, we can safely expect that parcels that did not have time to leave the Chinese border before the start of the holidays may be stuck there for 2-3 weeks.

Structure of an international track number in UPU (Universal Postal Union) format

According to the rules of the UPU (Universal Postal Union) (standard S10), the IPO track number consists of 9 numbers and 4 letters.
Track number structure: XX*********XX, where X are letters and * are numbers.
Example: RK190321410CN

The first two capital Latin letters indicate the type of postal item. Here are the main ones:

LA-LZ - unregistered MPO weighing less than 2 kg (small package). Not tracked.
RA-RZ - registered MPO weighing less than 2 kg (small package). Tracked.
CA-CZ - registered MPO weighing more than 2 kg (parcel). Tracked.
EA-EZ is a registered IPO, issued as an express shipment (EMS). Tracked.

Next, the track number indicates an eight-digit digital unique IPO number. According to UPU rules, it cannot be repeated for at least one year. The last (ninth) digit is a verification code calculated using a certain mathematical function of the item number.
At the end of the track number, two capital Latin letters are also indicated, which abbreviated the country of the sender according to the ISO 3166-1-alpha-2 code standard. For example, CN - China, SG - Singapore, GB - Great Britain, DE - Germany, US - USA, etc.
Using the tool (implemented in the form of an Excel document) published on the UPU website, you can check the correctness of the track number, as well as calculate the verification code using the known eight-digit IPO number.
It should be borne in mind that it is impossible to determine the recipient’s country using the IPO track number. This possibility is, in principle, not provided for in the structure of the track number.
Special mention should be made of the track numbers provided by commercial express carriers such as DHL, FedEx, UPS, etc. These track numbers do not fall under the classification of international tracks according to UPU standards and may contain various alphanumeric values.
Such shipments can only be tracked either in the tracking systems on the websites of these carriers, or by using universal tracking services, which will be discussed below, provided that this service supports tracking of this carrier.

How can I find out which postal (courier) service delivers my order from Aliexpress.com?

If you made an order on Aliexpress.com and want to find out which postal service the seller sent your order by, you need to take 3 simple steps.

2. Select the required order and click on "View data".

3. In the "Remarks" column you will see a link to the postal service website.

Tracking in Aliexpress.com order details

You should not trust the statuses indicated in the order details.
As a rule, statuses in detail are not related to real events in postal systems, or they are, but only partially.
Quite often, you can see the following statuses:

2015.05.29 13:04 (GMT-7): In transit (shipped by air) 2015.05.28 23:39 (GMT-7): Departure from Warehouse 2015.05.28 23:10 (GMT-7): Arrival at Warehouse 2015.05 .28 22:44 (GMT-7): Pickup successfully Translated as: 2015.05.29 13:04 (GMT-7): In transit (shipped by air delivery) 2015.05.28 23:39 (GMT-7): Left warehouse 2015.05.28 23:10 (GMT-7): Arrived at warehouse 2015.05.28 22:44 (GMT-7): Pickup has been completed. And it only means that the seller independently indicated what actions he carried out with the order.
That is, nothing prevents you from writing that the order has been loaded, sent, etc., but in fact... the order has not even been collected.

This is usually done not for the purpose of fraud, but simply to lull the buyer’s vigilance.
The order has been “shipped”, the buyer is calm, the seller has additional time to assemble the necessary batch for shipment.
And the seller can collect this batch in either 1 or 3 weeks.
In order to speed up real and not virtual shipment, which is not tracked on the websites of postal services, you can open a dispute, and after that, the seller can send the order within 1-2 days after opening the dispute (verified).

A real example of fake status.

The seller indicates the following status in the order details:

"2015.06.18 00:01 (GMT-7): Direct Link, PostNord Receiving HUB, Item received for processing". Translated as: "The shipment has been accepted for processing."
And it is implied that the seller handed over the parcel to the post office. Screenshot

But on the postal service website, it only states that the seller only registered the postal item.

18/06/15 05:00 Item pre-advice received Screenshot

A dictionary of standard phrases for communicating with sellers on AliExpress.

Contact the seller.

Hello, dear seller! Hello, dear seller!

Dear seller! Dear Seller!

Dear, dear Dear Sir, madame

Best wishes! Best Regards!

Best wishes! Kind Regards!

I'm really sorry! I'm really sorry!

I tried to contact you, but received no response.I tried to contact with you, but I haven’t got any reply.

Sincerely! Best regards!

Have a nice day! Nice day!

I apologize for the inconvenience caused. I apologize for the trouble.

Questions about the product.

Is this item in stock (or in stock)? Is this item in stock?

Please send me some additional photos of this item. Preferably in good resolution.I kindly ask you to send me a few additional photos of this item. It is desirable to send photos in high resolution.

Could you provide me with more information regarding this product?Could you please give me more information about this item?

What condition is this item in?What is the state of this item?

In what country was this product produced?In what country was this item produced?

Do you have a document confirming the date and place of purchase of this product (cash receipt, invoice)?Do you have a document that confirms the date and the place of this item purchase (cashier’s receipt, bill)?

Do you have a warranty card for this product? Can you send me a copy of it?Do you have a warranty service coupon for this item? Could you please send me the copy of it?

Does it come with a software disc?Do you provide the disk with software?

What main software is currently installed?What basic software is now installed?

Device serial number?What is the serial number of the device?

Is a case included? Do you provide the case?

Does the kit come with a mounting kit?Do you provide the complete set of fastenings?

Is a charger included in the package? Do you provide a charger?

Please send me photographs of the information label of this product, where the country of origin, fabric composition, size, power supply specification, serial number will be visible.Please, send me the photos of information label of this item, from which I could find out the country-producer, structure of the fabric, size, the power unit specification, serial number.

Has this item been washed or dry cleaned?Was this item laundered or dry-cleaned?

Have you sent this product to an atelier or workshop for repairs and adjustments to your figure (height)?Have you taken this item to the atelier, to the workshop for repair, alteration to the body (height)?

Does this product have visible or hidden defects?Does this item have visible, hidden defects?

Can you measure the length of the insole?Could you please measure the length of the insole?

How long has this product been in use (used)?How long was this item in use (used)?

How would you rate the condition of this product on a scale of ten (0 - terrible, 10 - perfect)?How would you evaluate the condition of this item in ten-point system (0- terribly, 10 - irreproachably)?

Is this item brand new with tags, labels, stickers in the manufacturer's packaging?Is this item absolutely new with tags, labels, stickers in manufacturer’s box?

Is the power supply of this device designed for 110 or 220 volts? Or is it universal 110–220?Is the power unit of this devi e rated at 110 or 220 volts? Or is it universal 110-220V?

Does this device come with a European or US power plug?Is this devise supplied with a plug of European or US standard?

How long has this device been in use?How long was this device used?

I don't want to buy the whole lot. I need one unit of goods. Can you retail for me?I don"t want to buy the whole lot. I need to buy only one piece from the lot. Can you sell the item retail for me?

Placing an order.

If you wish, we can cancel our transaction.If you like, we can cancel our deal.

Please change your shipping address if possible.Please, if you can, change the shipping address.

Please inspect the product for any defects or defects before shipping it.Please, check the product for defects and spoilage before you ship it.

I request that you carefully package the item(s) I purchased. I'm willing to pay extra for this.Please, pack up the purchased item(s) good. I’m ready to pay for it additionally.

I ask you to indicate in the customs declaration the following value of the parcel: ... $I kindly ask you to specify in the customs declaration the following value of a parcel: ... $

I ask you to send me this product as “used”, removing all stickers, tags, and price tags from it.Please, take all the stickers, labels, and price tags off and send me the item as "used".

Is it possible to additionally insure the parcel? For the amount... .Is it possible to insure the parcel additionally? To the amount of... .

Coupons, discounts.

Hello! I really like your store. Can you give me a discount? Thank you!Hi! I love your store. Can you give me a discount? Thank you!

I am interested in purchasing your product(s), but I think the price is too high. Can I ask for a discount?I’m interested in purchasing your item(s), but I think the price is too high. Can I ask for a discount?

If I purchase several different products from you, can I count on a discount?If I purchase a few different items, can I get a discount?

I have already ordered from you.I already ordered from you before.

Your price is too high. I can buy the same one for... in the store...Your price is too high. I can buy the same for... from...

Delivery, track number, tracking.

I am interested in purchasing your product(s), but I see that you do not ship orders to the country where I live (Russia, Ukraine). Can you make an exception for me and send me the item(s) via EMS?I’m interested in purchasing your item(s), but I see that you don’t send them to the countries I live in (Russia, Ukraine). Can you make an exception for me and send me the item(s) via EMS?

I would ask you to send the parcel via EMS.I would like you to send the parcel via EMS.

"I am interested in purchasing your product(s), but the proposed delivery method does not suit me, because it: 1) is too expensive. 2) involves high customs duties. 3) the parcel will take too long. 4) is too unreliable ""I'm interested in purchasing of your item(s), but the way of delivery you suggest isn't convenient for me because: 1) it's too expensive. 2) the customs duties are too high. 3) the delivery will take too much time. 4) it's too unreliable."

Can you send me this item(s) to the Russian Federation (Ukraine, Kazakhstan, Belarus) via EMS?Could you please send this item(s) to Russia (Ukraine, Kazakhstan, Belarus) via EMS ?

I purchased product(s) from you.... Please tell me, have you already sent the parcel?I have purchased next item(s) from you .... Please let me know if you have already sent the parcel?

Can you tell me the date when you sent the parcel?Could you please tell me the date when the parcel was sent?

Please send me a tracking number to track the delivery progress.Please send me the tracking number.

Unfortunately, I still have not received the item(s) sent to me.Unfortunately, I haven’t gotten sent item(s) yet.

I still haven't received the parcel.I still have not received the parcel.

Is this the right track? Is this track correct?

Please, if possible, check at the post office whether this is the real track of the parcel? Or maybe there is some error in the track number?Please, if you can, check your post office is the parcel real departure? Or can some sort of error in the track number?

Please provide documents from the post office to prove that you sent the parcel to me, thank you!Please provide the supporting documents from the Post Office to prove that the parcel was sent to me, thank you!

I still have not received the parcel sent. Can you initiate a search for her and obtain insurance compensation?I still haven’t received the sent parcel. Could you please initiate the search and insurance compensation?

This will help avoid unnecessary customs duties.This will help to avoid duties.

Due to the delay in delivery, please extend the delivery time, days....Due to shipping delays, please extend delivery date by .... days

Why don't you want to extend the delivery time?Why do you not want to extend the time for delivery?

If the delivery time is not increased, I will be forced to open a dispute (this will give me time to wait for the parcel).

The parcel is already in my city, but I still cannot receive it.Parcel is in my town, but I still can't get it.

The track shows that the package has been sorted in Moscow. It usually takes 7-15 days for the package to reach me after this.The track shows that the package left sorting in Moscow. Parcels usually require 7-15 days to get to me after that.

I'm sure the package wasn't lost.I am sure that the package is not lost.

I will wait for the parcel until I receive it. Or until it becomes clear that the package is lost.I"ll wait for the parcel until it is received. Or until it is clear that parcel is lost.

When I receive the package, I will immediately confirm the order.When I get the parcel, I will immediately confirm receipt of the parcel.

Disputes, disputes, claims.

You promised me a full (partial) refund for the product(s) purchased, but you still have not done so. May I ask why? When will you make the return?You have promised me full (partial) refund of money for item(s) purchased from you, but you have not done it yet. Can I ask you why? When do you do the refund?

Can you guarantee compensation for the cost of return if the product I receive is not as described?Do you guarantee the compensation of the return cost in case the item doesn’t correspond with description?

Please refund me the full amount paid as soon as possiblePlease refund me in full asap.

The item sent to me is not as described (broken) but it is too expensive to send back to you.The item delivered to me doesn’t correspond with description (it’s broken), but it’s too expensive to send it back to you.

The product I purchased from you is in need of repair. As I was told at the service center, the repair will cost....The item I have purchased from you needs to be repaired. In the service center I was told that repair will cost ....

Unfortunately, I have to turn the dispute into a complaint.Unfortunately, I have to turn the dispute into claim.

I only have a few hours to open a dispute. I have to open it so as not to miss the deadline.I"ve only got a few hours to open the dispute. I am forced to open it, not to miss the deadline.

If the delivery time is not increased, I will be forced to open a dispute (this will give me time to wait for the parcel)If the delivery time is not increased, I will be forced to open a dispute (this will give me time to wait for a parcel).

Positive reviews.

I left you positive feedback. Please leave counter feedback to me.I have given you positive feedback. Please give me the feedback in response.

I just received a package! She is all right!I just received the parcel! The parcel is all right!

I will leave a very good reviewI will leave a very positive feedback

Thank you for your cooperation!Thank you for your cooperation!

Thank you for your patience and understanding.Thank you for your patience and understanding.

I apologize for the panic. I am sorry for my panic.

Thank you for your understanding.Thank you for your understanding.

Complete, truthful description of the product.The full and true description of the item.

Good price. Good price

Excellent communication. Great communication.

Pleasant to do business with.It’s a pleasure to deal with.

I will buy more. I will purchase more.

Real professional. A real professional.

Goods match the description.The item corresponds with description.

The goods were received as soon as possible.The item was delivered very fast.

Great seller! Great seller!

Negative reviews.

If it turns out that the information you provided about the condition of this item is not true, I will be forced to leave you negative feedback.If it turns out that information of the item condition you provided is not true, I will have to leave you a negative feedback.

I am forced to leave you negative feedback because I still have not received the item(s) (the item received does not match the description).I have to give you a negative feedback because I haven’t received the item(s) yet (the delivered item doesn’t correspond with description).

I received an item that does not match the seller's description.I have received an item that doesn’t correspond with the seller’s description.

Product has not yet been received.I still haven’t received the item.

The size indicated in the description does not correspond to the size of the product received. @Track24_robot to your Telegram contact list or follow the link https://telegram.me/Track24_robot and install Telegram by clicking on the "Get Telegram" button or clicking on the "Send Message" button.

After installing the application, go to a dialogue with the bot.
Send the initial command: /start
Get Telegram Id by sending the command: /id
Specify the received id in the notification settings (on our website).
That's all, soon you will start receiving notifications in Telegram.

Why is it necessary to indicate the destination country in the notification settings?

In order for our system to automatically track the location of international postal items (UPU) in both the sender's country and the recipient's country, it is necessary to determine which country the package is being sent from and to.

Our system determines the postal service of the sender's country by the format of the track code, and the system receives the postal service of the recipient's country when connecting to the postal service of the sender's country.

Unfortunately, postal services do not always provide information about the destination country.

In this case, statuses are received via the postal service whose country is specified in the notification settings.

How to check whether a phone, tablet, laptop and other devices have FSB notification

All registered notifications (notifications) are in the database of the Eurasian Economic Commission.
From this database you can find out whether it is possible to import into the territory of the countries of the Customs Union of Russia, Belarus and Kazakhstan a specific phone, tablet, laptop or any other device that contains encryption (cryptographic) means or is an encryption tool.

This base has become more relevant in connection with.
Some postal intermediaries (for example, Banderolka) check the availability of notification for purchased devices and do not allow such devices to be delivered to Russia and Belarus using courier delivery methods.

The database is searchable.

It is important to take into account that a search by model name does not always end successfully.

The problem is that the manufacturer can indicate the name in different ways, as well as submit a notification (notification) to the FSB for a series of products.

For example, the name for Apple iPhone may be:

• "Smartphone iPhone 4S",
• "Smartphone model A1457" (not iPhone 5S),
• "A1533" (not iPhone 5S),
• "A1453" (not iPhone 5S),
• "A1530" (not iPhone 5S),
• "Apple brand smartphones models: A1586, A1524, A1530, A1457" (not Apple iPhone 6)
• "A1549" (and not Apple iPhone 6 at all),
• "A1522" (and not Apple iPhone 6 at all),
• "Smartphone model A1688" (not iPhone 6S),
• "A1633" (not iPhone 6S),
• "Smartphone model A1687" (not iPhone 6S Plus),
• "Smartphone model A1662" (not iPhone SE Smartphone),
• "A1723" (not iPhone SE Smartphone).

Similarly, Google Nexus 6 is contained in the database under the name “Smartphone LG-D821”, so you can find it in it by the alphanumeric code, and not by Nexus. But Nexus tablets manufactured by Asus are contained in the database by the series “Tablet PCs of the M******, T******, F******, Nexus****** series” and “ Tablet PCs ASUS NEXUS*** series".

Also, the LG G Flex2 smartphone cannot be found by this name, because... in the “Unified Register of Notifications on the Characteristics of Encryption (Cryptographic) Tools and Products Containing Them” it is listed as a specific model - “Smartphone LG-H955”.

It doesn’t make much sense to look for products that a manufacturer or official distributor officially supplies to Russia, because... Legal suppliers with FSB notification are fine. Legal entities can register a notification at the Center for Licensing, Certification and Protection of State Secrets of the FSB of Russia, and no state duty is charged. In addition, they can use the services of third parties, such as MinPromTest. For individuals, registering an FSB notification is unlikely to make sense, since such services, when used by third parties, can cost 10-20 thousand rubles.

Also note that it is better to indicate in the customs declaration exactly the name that is contained in the notification database. It is for this reason that it is worth searching the database for devices legally supplied to Russia.

List of encryption tools restricted for import into the customs territory of the Customs Union

Notification is a permitting document, the presentation of which customs authorities require from business entities when importing cryptographic means into the EAEU, formerly called the Customs Union.

Encryption (cryptographic) means, the import of which into the customs territory of the customs union and export from the customs territory of the customs union is limited

• Printers, photocopiers and fax machines and their electronic modules with encryption functions (cryptography)
• Pocket machines for recording, reproducing and visually presenting data with computing functions, having encryption functions (cryptography)
• Cash registers with encryption functions (cryptography)
• Pocket computers with encryption functions (cryptography)
• Computing machines and their parts having encryption functions (cryptography)
• Computer devices with encryption functions (cryptography)
• Electronic modules and parts of pocket machines with encryption functions (cryptography)
• Subscriber communication devices with encryption functions (cryptography)
• Base stations with encryption functions (cryptography)
• Telecommunications equipment and its parts having encryption functions (cryptography)
• Software encryption (cryptographic) tools, regardless of the storage medium
• Equipment for radio broadcasting or television and its parts having encryption functions (cryptography)
• Radio navigation receivers, remote control equipment and their parts having encryption functions (cryptography)
• Equipment for accessing the Internet and television receivers with a communication function, their parts having encryption functions (cryptography)
• Electronic integrated circuits, storage devices having encryption functions (cryptography) or containing encryption (cryptographic) means
• Other electrical machines and equipment having individual functions containing encryption (cryptographic) means

How to delete (why it is not deleted) the track code from the "Tracking History"

In order to remove a track code from your tracking history, you must:

• Transfer the track code to the archive (by clicking on the cross to the right of the track code)
• Delete the track code from the archive (by clicking on the cross to the right of the track code)
• 60 days

In the tracking history, the colors change depending on the number of days that have passed since the status update:

• 0 - 3 days
• 4 - 6 days
• 7 - 29 days
• 30 - 59 days
• 60 days

How to check receipt of Push notifications in the Track24 application, and what to do if notifications do not arrive

To receive Push notifications, you need to log in to the application, and you also need to have google play services installed on your device (relevant for devices with custom firmware).

You can check Push notifications as follows:

• Log in to the website, open your account settings and click on “Finish”.
• You will be sent a Push notification that changes have been made to your notification settings.

What to do if messages are not delivered at all?

Here are some possible reasons:

• The user has not registered any active Google account on the phone;
• Outdated version Google Play services, in this case it is necessary to update them, this may require updating the entire smartphone system;
• Notifications for the application are turned off (checkmark on the application page in the phone settings);
• Application operation in the background is limited (the setting is located in the “Data Usage” menu);

In order for the Track24 application (and other applications) to receive a Push notification, your phone must contact the server and check if there is a new message for it, pick it up if there is one, and transfer it to the desired application so that it can display it. This means that the phone must always be connected to the Internet, even if it is in your pocket. All this consumes the phone’s battery, and many manufacturers, trying to extend the operating time of the smartphone on one charge, limit the receipt of Push notifications, or make checking very rare.

As a rule, the reasons for delays and non-delivery of Push notifications should be looked for in the “energy saving” (for example, Stamina on Sony devices), “application optimization”, “security”, etc. settings. and here every manufacturer of Android-based smartphones invents its own wheel, and often remakes it from update to update.

It is worth noting that disabling Push notifications has a very weak effect on energy consumption compared to the consumption of LTE or a power-hungry application. Enabling or disabling Push notification optimizations changes the battery life of a smartphone on a single charge by a maximum of a couple of percent.

Samsung Galaxy S6

An application that may interfere with receiving Push notifications on Samsung Galaxy S6, called . This is a separate application that can also be found in system settings.

In the Smart Manager application, you need to click "options" in the upper right corner. "Setting up notifications." And turn on the "Performance degradation" switch. The name is very strange and confusing, given the fact that it degrades performance in the off position. To receive Push notifications, the switch position must be as in the picture. The “Energy Saving” switch does not produce much effect, but you can also turn it on.

On ASUS devices

• 
  On an ASUS ZenFone 2 device, applications may not launch after rebooting the device or unloading the application from the device's RAM. To resolve this issue, enable automatic startup for the application in the AutoPlay Manager settings.

On HUAWEI devices

There may be the following problems and ways to solve them:

• If power saving mode is enabled, pop-up windows may not appear. To resolve this issue, add the application to the list of Protected Applications in Battery Manager.
• The application can be unloaded from the device's RAM using the operating system. To resolve this issue, pin the application to your device's RAM using Application Manager and add it to the list of Protected Applications in Battery Manager.

On Meizu devices

There may be the following problems and ways to solve them:

On Lenovo devices

There may be the following problems and ways to solve them:

On Samsung devices

There may be the following problems and ways to solve them:

• The application may not start after rebooting the device. To resolve this issue, enable automatic restart for it. For example, use the Smart Manager application. Go to Smart Manager > RAM > Autoload App. and turn the switch on.

On XIAOMI MIUI devices

There may be the following problems and ways to solve them:

On ZTE devices

There may be the following problems and ways to solve them:

How to fix an application in the device’s RAM

Open Task Manager. For example, press and hold the middle button until a list of all running applications appears on the screen.
Find the application.
Click the Lock icon next to the app name.
The Lock icon indicates that the application is pinned to RAM.

In Xiaomi phones, you need to allow the application to receive notifications in the security settings.

What to do if you don’t understand something about the delivery process of your order

Track24 is not a logistics company, we are a regular aggregator of electronic statuses of postal items.

Our service automatically sends requests to logistics companies, processes and issues them to users of our services.

If the statuses of your order do not contain detailed information about the location of your order, we will not be able to give you more detailed information than what is indicated in the statuses of logistics companies.

We do not know more than what is provided on the carrier's website and cannot influence the speed of delivery, make changes to the delivery address or the recipient's contact information.

If you want to clarify the details of the delivery of your order, contact the carrier / trading platform, and he will be able to competently answer all your questions.

If you want to make changes to the delivery address or time of receipt of the order, contact the carrier and agree on the place and time of receipt of the order.

If the tracking does not display up-to-date information (for example, “Loading on the plane”), even though you have already received the package, this does not mean that our service is not working well, most likely the fact is that the carrier does not provide up-to-date information.

Mobile phone Huawei ascend P6.

The order was placed on December 2, 2013, when the site had a Black Friday sale. The seller supplied the order with a case, bumper and protective film as a gift.
All the fun cost me 344.99 USD + “free” shipping by Singapore Post.
Customs accepted and released my order on December 30, but Russian Post did not want to make a New Year's gift and delivered the order to my post office only on January 8.

Unfortunately for me, on the day when I went to pick up the parcel, my post office had already accumulated 4 parcels from China. The operator brought me a stack of 4 items, outwardly everything was fine. And then I made the main mistake - I did not look at each box, but signed for receipt, took the entire stack by the bottom one and walked home happy.
At home, I discovered that the package with the phone was weightless (or rather, it weighed 64 grams).

The first thoughts are “who is to blame?”: the seller, customs or Russian Post. Having carefully examined the parcel, I realized that the tape around the perimeter was not a native element of the packaging. Having carefully removed it, I found a cut running along the 2nd edge of the box, through which the phone was removed.

Then I went to the Russian Post website and using the parcel tracking service (http://www.russianpost.ru/tracking/) I learned that the weight of the parcel had changed somewhere in the bowels of the Russian Post.

I tried to call the Russian Post hotline with the question “which sorting center has the weight of the parcel changed?”, but the operator said that they don’t have this information in the database and the only thing I can do is write a complaint at my post office .
I take the parcel in my hands and run to the post office. At the post office, I immediately ask you to call the head of the department, but that day only his deputy was at work. I explained to him my situation, that the parcel left customs with a weight of 507g, but arrived at your office with 64g. When I asked why they were not alarmed by this, I received an excellent answer: “They say they often have technical errors in indicating the weight of the parcel, there are cases when the actual weight differs from the indicated weight by a kilogram and they do not pay attention to it - the packaging is intact.” He refused to accept my complaint because I opened the package at home, but promised to find out from the higher department what I should do and advised me to come another day when the boss was there.

Arriving home, I decided not to waste time and opened a dispute with the seller on AliExpress.com with a request to return the full amount of the purchase (maybe it will work).

A couple of days later I stopped by my post office and spoke with the boss. He threw up his hands, saying that the deputy did not convey anything and in general he is not here today and will not be for another 7 days and he cannot accept the complaint now, because... I opened the package at home. But they say he will try to call the deputy and find out something.

I realized that it was useless to look for the truth in my Russian Post office and tried to send an electronic appeal on the Russian Post website. But within two days the service displayed an error: the confirmation code was entered incorrectly, or the site was overloaded. As a result, I sent my claim by email to .

The answer came within 3 days.

Briefly, the essence of the letter is that I can submit a written claim within 6 months at the Russian Post office, and the employees of my department will receive additional training to improve the quality of service (looking ahead, I will say that 2 months after receiving the parcel with the phone number I still I did not notice any changes in the quality of service provided by the employees of my branch of the Russian Post).
The most illogical thing is that I must attach to the claim a document certifying the provision of postal services: an agreement, a receipt or an inventory. But how can I have these documents if I am the recipient, and if there was an inventory included in the parcel, then it went along with the phone.

At this time, the seller refused to refund my money and asked me to show proof that I received a weightless parcel.
I decided to put more reasonable pressure on the seller and again requested a refund in the amount of 294.99 USD, arguing that the customs declaration indicated the cost of the phone as 50 USD and I could only demand a refund of this amount from the Russian Post.

To file a claim with Russian Post, I asked him for an agreement with Singapore Post. And to confirm that I received the weightless parcel, I sent a track from the Russian Post website (presented above).

As a result, the seller was stuck for 8 days. Eight days later, his knowledge of English was enough to copy his first message and cancel the refund.
To this response, I repeated my request to mail the documents to me and return the $294.99 in slightly simplified English.
The seller hung up again, the timer on the AliExpress.com website was reset and my dispute was “escalated”, i.e. Now the site administration had to decide who was right.
The site administration recognized my claims as justified and asked the seller for evidence. But then the Chinese New Year came and all of China froze for 2 weeks (and they also say that Russians take a long rest)
On February 9, the seller was finally honored to provide evidence - it turned out to be a video showing how a package with Huawei ascend P6 is packaged and that it weighs 507g. and a delivery certificate generated on 02/09/2014
It took the site administration 8 days to make a decision. I was pleasantly surprised, my claim was recognized as justified and I was refunded the full cost of the order (344.99 USD).

But I’m not going to stop there and I’m ready to file a claim with the Russian Post, let them return me 50 USD for moral damage, and maybe there will be more order at the sorting centers.

In conclusion of this article, I would like to remind you of a few simple rules to avoid this situation:
1. Before receiving the parcel, check the track on the Russian Post website and make sure that the weight of the parcel has not changed along the route and corresponds to the weight indicated on the postal notice;
2.Never sign a postal notice before receiving the parcel;
3. If you have any doubts about the integrity of the parcel, ask the postal employee to weigh the parcel in front of you and check the actual weight with the weight indicated on the package. Point out the packaging elements that cause you doubt. Draw up a claim act and open the parcel in the presence of a Russian Post employee. At the same time, do not sign the mail notification under any circumstances.
5. Open the parcel in the presence of a Russian Post employee and record a video of the process of opening the parcel. This record will be significant evidence when opening a dispute on AliExpress.com.
6. If everything is in order (weight, packaging), do not be lazy to open the parcel at the post office. There are cases when parcels are confused (I saw it personally). It will be very difficult to prove that you were given someone else’s package if you open it at home.

If you have any questions write to me This email address is being protected from spambots. You must have JavaScript enabled to view it. .

P.S. You can read another story about the theft of a tablet from a parcel (with a replacement attachment)