The parcel was released by customs - how long to wait, what does it mean. Parcel Status Meaning What does Customs Clearance Released by Customs mean?

A complete list of decoding the status of international mail on our website website

Parcel delivered

A record means that the recipient has received the mail.

Parcel returned

The mail has been received by the sender. The main reason for the return is the expiration of the storage period, and the incorrect address or name of the recipient may also be the reason.

The parcel is returned to the sender

The mail item has been sent back to the sender. The reason may be an incorrect address or name of the recipient, the expiration of the storage period, or another circumstance.

Parcel information received

The sender (seller) assigned a number (track code) to the postal item on the website of the postal (courier service), but the parcel has not yet been accepted at the post office. It may take up to 10-14 days from the moment of registration to the moment of actual sending of the postal item.

Arrived at destination

The postal item arrived at the post office (OPS) of the recipient. Further, the OPS sends a notification (notification) to the recipient's address that the shipment is in the office.
This status means that the recipient can independently apply to the OPS to receive the shipment without waiting for notification.

Arrived at customs

By decision of the customs inspector, the postal item may be opened for personal control. The reason for personal control may be illegal transportation of prohibited substances or items, a commercial batch, the fact that there is no customs declaration (incorrectly filled out). The postal item is opened by two operators in the presence of a customs inspector, after which a customs inspection report is drawn up and attached to the item.

Left customs

Parcel accepted

The mail item is accepted for processing at the local post office from the sender (or seller). It has been assigned a unique identification number (track code, tracking number), by which you can later track the location of the shipment.

Unsuccessful attempt of delivery

This entry means that the postal operator reported an attempt to deliver the mail to the recipient and for some reason the delivery did not take place.
Upon receipt of such a status, you must contact the post office delivering the item and find out the reason for non-delivery, or contact the post office yourself to receive the item without waiting for a notification.

En route - Transit point

The postal item arrived at one of the sorting centers of the transit country for processing and further dispatch to the recipient.

Tracking resumed

For a long time, the statuses of the mail item were not updated, and after this period, new tracking information appeared.

Parcel tracking code has changed

The postal item has been assigned a new track code. This usually happens when the parcel is transferred to another postal service for processing and further sending towards the recipient.

Delivery service changed

The postal item was transferred to another postal service for processing and further sending towards the recipient.

Arrived at the customs office of the country of departure

After sorting, all parcels are sent for customs inspection, where they pass through an X-ray machine.

By decision of the customs inspector, the postal item may be opened for personal control. The reason for personal control may be the illegal transportation of prohibited substances or items, a commercial batch, the fact that there is no customs declaration (not completely filled out). The postal item is opened by two operators in the presence of a customs inspector, after which a customs inspection report is drawn up and attached to the item.

Left the pickup point

This status means that the parcel went along the recipient's delivery route.

Left the customs of the country of departure

Customs checked the mail and returned it to the postal service.

The parcel is being prepared for shipment to the country of destination

This entry means the packaging, labelling, loading into a container and other procedures necessary to send a postal item to the country of destination.

Handed over to the postal service

The postal item was transferred to the local postal service for processing and further sending towards the recipient.

Parcel released for delivery

The postal item arrived at the post office, the postman received a notification of the receipt of the item for delivery to the addressee.

The entry may mean that a parcel has been sent to the recipient's address for home delivery or a notification has been sent about the receipt of the parcel to his address.

Parcel is being prepared for delivery

Means the receipt of a postal item at the recipient's post office, which must deliver the item.

Information about further statuses is not provided

The postal item was sent with a track code (tracking number), which is not tracked in the recipient's territory.

Problems at customs

The postal item was detained by the customs authorities to take measures to determine the destination of the postal item.

Upon receipt of goods by international mail within a calendar month, the value of which exceeds 1000 euros and (or) the total weight of which exceeds 31 kilograms, it is necessary to pay customs duties, 30% of the customs value of the goods, but not less than 4 euros per 1 kilogram of their weight.

If information about the goods sent in the postal item is missing or does not correspond to the actual information specified in the customs declaration, then it becomes necessary to conduct a customs inspection and document its results, which significantly increases the time spent on processing the items.

Error in the parcel route, the parcel will be redirected to the correct address

The parcel was sent to the wrong index or address, an error was found and the parcel was redirected to the correct address.

Parcel on the way

Status indicating that the postal item has been sent to the recipient's address.

The parcel has not yet been received from the sender

The seller registered the postal item on the website of the postal (courier service), but in fact the postal item has not yet been transferred to the postal service.

Tracking paused

A lot of time has passed since the last update in the mail tracking. And because of this long period, the track code will not be automatically tracked. Also, the delivery service could report that further tracking of the postal item would be terminated after it left the territory of the sender's country and arrived in the destination country.

Generalized status, which may imply return, forwarding, temporary storage and other status.

On the way - Left the waypoint

The postal item is sent from the intermediate postal node and is sent towards the recipient.

En route - Arrived at waypoint

The postal item arrived at the intermediate postal node for sorting, route selection and sending towards the recipient.

Export from the country of origin

Means the actual sending of the postal item to the country of destination.

The postal item is transferred to a foreign carrier, which, by land or air transportation, delivers it to the place of international postal exchange (IMPO) of the country of destination. The “Export” status is the longest one and the transition to the “Import” status may take some time due to the choice and coordination of the most optimal (cheapest) route for the delivery of your mail item for the carrier. At this stage, neither the sender nor the recipient can track the exact movement of the shipment over the Internet.
On average, the export operation takes from 7 to 14 days, but sometimes this operation can take up to 60 days.
If more than 2 months have passed since the receipt of the "Export" status, and there are no visible changes and the postal item has not received the "Import" status, then the sender needs to contact the post office and apply for a wanted list.

Nowadays, it is popular to make purchases via the Internet, it is especially profitable to buy Chinese goods, since they have a very attractive price and the quality of Chinese goods is no longer inferior to any other. Most often they buy on Ali: clothes, shoes, accessories, cosmetics, small appliances, household goods.

It happens that the parcel does not arrive for a very long time, and the shipment status says “released by customs”. How long to wait for such a package?

Now cases of delays in parcels from abroad at customs are a frequent occurrence and this happens to every third. What are the reasons for this misunderstanding?

Exceeding the allowable limit for the cost of the parcel;
Document problems

If the parcel was delayed by the customs, its waiting can be seriously delayed and you run the risk of being left without the long-awaited goods at all.

How to track the parcel

You go to Ali and make a purchase of the product you like. After paying for it, you choose the delivery service with which the goods will be delivered to you. That is, find the "Delivery" menu to the right of the product image and click on "delivery from your country". Next, you can see a menu where available delivery services will be displayed.

Here you choose the service that suits you, we will talk about them and their features below. But, please note, if the status "released by customs" costs more than days - you need to contact the administration of the service or Ali to resolve this issue.

EMS is the world's largest delivery service

Through this delivery system, you can receive a package from Ali. What is its difference from other companies, advantages and disadvantages. The first advantage is a representative office in Russia - EMS Russian Post.

One of the parcel tracking services with EMS Russian Post is Postal Ninja. Here you can track your parcel by track number.

The EMS representative office in Russia delivers the parcel in the same way as it was sent from China, therefore the risk of confusion and delays is practically eliminated. Here are some other important features of the service:

delivery service works mobile;
affordable price;
delivery of the search by courier to the house;
it is possible to pick up the parcel at the post office;
admissible weight - 31 kg.

If you use the EMS delivery service and your package is held up at customs, here are what you need to do and what to pay attention to:

the parcel can be registered at customs for no more than 10 days;
regarding the delay, you can contact the Russian representative office of the company directly.

China Post (China Post)

The state-owned postal operator provides domestic and international parcel delivery services, which has a developed system of mail processing points throughout China. The largest centers are located in: Beijing, Shanghai, Shenzhen and Guangzhou. Here is a list of important features of China Post:

Due to heavy workload, processing your order may take from 7 days to 1 month;
China Post cooperates with many small online stores and large marketplaces such as Aliexpress, eBay, TaoBao.

It is important to understand that when making a message on this service, it is assigned a track number, but it will be impossible to track its movement after passing the Chinese border.

DHL - German logistics company

Works all over the world, delivering parcels from various parts of the world. It has its own representative office in Russia and is a customs broker. One of the sorting centers of the company is located in the south, as well as in the center of Moscow.

Due to the tightening of work requirements, DHL has suspended the delivery of goods in Russia, with the exception of some stores, the list of which includes Aliexpress.

You can track the parcel sent with the help of this logistics company using the track24.ru tracking service. Here you will see how many points and for how long your product passes before getting into your hands and where it is at the moment.

If the parcel arrived at the Vnukovo customs office, this process will also affect this service. You will see when your goods were accepted, processed and finally received the status of "released by customs mr lc vnukovo".

It should be noted that 102976 Sharapovo is the location of the international postal exchange Vnukovo. Therefore, released by Sharapovo customs means that the parcel has successfully passed customs control and from that moment the established deadlines for sending across Russia begin to operate.

Delivery by EPACKET

Very convenient delivery service in China. Its main advantage is that delivery through China to the Russian border is very fast, thanks to the company's internal cooperation agreements and corporate ethics. Reaching the border, the parcel is handed over to the Russian Post.

If the goods are delayed at customs, you can get information only from the store that sent it to you. It is possible to track the parcel by the track number, however, if the shipment status is not updated for a long time, then you can only ask questions to the store from which you made the order.

However, this method of sending is one of the cheapest and fastest of all available on Ali. Many users of the online store use the services of this logistics company.

Now you know what the status "cleared by customs" means, and how you can find out more information about the shipment and the timing of the receipt of your goods. Also, we figured out how long to wait, how to track the package and where to contact in case of a delay.

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Delivery to the addressee

Delivery to the recipient

Means the actual receipt of the mail item by the recipient specified in the mail item.

Flew to destination country

The postal item will be transferred to the post office of the country of destination, for delivery to one of the places of international mail exchange, and subsequent import / export operations.

Departed from the airport

The following status will not be displayed immediately upon arrival at the airport of the destination country, but after the mail item arrives and is accepted (unloaded, processed and scanned) by the postal service.
This may take from 3 to 10 days.

The postal item departed from the airport of the sender's country and is sent to the country of destination.

After the parcel leaves the territory of the sender's country and arrives at the destination country, such shipments are re-marked with untraceable track codes and are no longer tracked.

When the parcel arrives at your post office, you will receive a paper notice with which you must come to the post office and receive the parcel.

Issued by customs

The customs clearance procedure has been completed, in the near future the postal item will be transferred to the post office of the country of destination for further delivery to the recipient.

Ready for shipment

Ready to ship

Means that the postal item is packed, marked and will be sent in the near future.

Detained by customs

This operation means that the postal item is detained by the FCS employees to carry out activities to determine the destination of the postal item. Upon receipt by international postal items within a calendar month of goods, the customs value of which exceeds 1000 euros, and (or) the total weight of which exceeds 31 kilograms, in terms of such excess, it is necessary to pay customs duties, taxes using a single rate of 30% of the customs value of goods , but not less than 4 euros per 1 kilogram of their weight. If information about the goods sent to the IGO is missing or does not correspond to the actual, this significantly increases the time spent on clearance of shipments, since it becomes necessary to carry out customs inspection and document its results.

Sending

The parcel was sent to the wrong index or address, an error was found and the parcel was redirected to the correct address.

International mail import

The operation of receiving a shipment in the country of the recipient.

All mail arriving on the territory of the Russian Federation from flights begins its journey at the aviation mail transportation department (AOPP) - a special postal warehouse at the airport. From the aircraft, within 4-6 hours, the shipments arrive at the AOPP, the containers are registered, their integrity and weight are checked. Mail is registered in an electronic database. During registration, a barcode is scanned, data is entered about where the container is addressed (for example, MMPO Moscow), from which flight it arrived, about the country and date of formation of the container, etc. The time of these operations can be increased from 1 to 7x days due to the limited capacity of AOPP.

The next operation after exporting from the country of origin, which is reflected on the site when tracking the shipment, is import to the country of destination. Import information appears after the shipment has been handed over by the carrier to the postal operator of the country of destination. The operation "Import" means that the shipment arrived on the territory of Russia and was registered. International shipments arrive in Russia through the place of international postal exchange (IMPO). There are several MMPOs in Russia: in Moscow, Novosibirsk, Orenburg, Samara, Petrozavodsk, St. Petersburg, Kaliningrad, Bryansk. The choice of the city where the international shipment will go depends on the country of the sender. The choice depends on the availability of regular flights and free carrying capacity in a particular direction.

Unsuccessful attempt of delivery

Assigned if the postal operator reported that an attempt was made to deliver the item to the recipient, but for some reason the delivery did not take place. This status does not reflect the specific reason for non-delivery.

Options for further action:

New Delivery Attempt
The parcel will be deposited until demand or until the circumstances are clarified.
Return to sender

What to do if this status is received:

It is necessary to contact the post office delivering the item and find out the reason for the non-delivery.
You must independently contact the post office to receive the shipment without waiting for a notification.

Treatment

Processing at an intermediate point

The parcel arrived at one of the sorting centers for processing and further shipment towards the recipient.

Processing in the sorting center

Status Processing in the sorting center - is assigned during the delivery of the item through the intermediate sorting nodes of the postal service. In sorting centers, mail is distributed along trunk routes. Parcels are reloaded from one transport to another, for further shipment to the recipient.

Processing completed

A generalized status that means the completion of the processing of the mail item before sending it to the recipient.

Awaiting delivery to the post office

Means that the postal item is packed, marked and will be sent in the near future.

Awaiting shipment

Means that the postal item is packed, marked and will be sent in the near future.

Awaiting quality check

Indicates that the package is not yet complete and is in the seller's warehouse, waiting for the contents to be checked before shipment.

Loading operation completed

Generalized status, meaning that the parcel has left the warehouse / intermediate sorting center and is heading to the next sorting center towards the recipient.

Export operation completed

The customs clearance procedure has been completed, the postal item has been transferred to the post office of the country of destination for further shipment to the recipient.

Shipment from the seller's warehouse

The parcel has left the seller's warehouse and is moving towards a logistics company or post office.

Shipment Cancellation

Generalized status, meaning that the parcel (order) for some reason cannot be sent (continue further movement).

Sending to the terminal

The parcel is sent to the postal terminal at the airport to be loaded onto the aircraft and sent to the country of destination.

Shipment ready to ship

Means that the postal item is packed, marked and will be sent in the near future.

Sent

Generalized status, meaning the sending of a postal item from an intermediate point towards the recipient.

Sent to Russia

The postal item will be transferred to the Russian Post for delivery to one of the places of international mail exchange, and subsequent import / export operations.

Sent to destination country

A postal item in the process of being transferred to the mail of the country of destination, for delivery to one of the places of international mail exchange, and subsequent import / export operations.

Note!
The following status will not be displayed immediately as soon as the parcel is in the country, but after the postal item is accepted (unloaded, processed and scanned) by the postal service.

This may take from 3 to 14 days, depending on the workload of the place of international mail exchange.

Sent from warehouse to sorting center

As a rule, this status means that the foreign sender (seller) brought your parcel to the local post office.

Transferred to storage

It means the arrival of the item at the recipient's post office (OPS), and transfer to storage until it is delivered to the recipient.

As soon as the shipment has arrived at the office, employees issue a notice (notice) that the shipment is in the office. The notice is given to the postman for delivery. Delivery is carried out on the day the item arrives at the office or the next day (for example, if the items arrived at the office in the evening).

This status indicates that the recipient can independently contact the post office to receive the item without waiting for notification.

Handed over to customs

In the sender's country

In the country of the recipient

Loading on the plane

Loading on the plane before departure to the country of destination.

Loading into transport

Shipment preparation completed

Means that the postal item is packed, marked and will be sent in the near future.

Preparing for shipping

It means that the postal item is packed, marked for further dispatch.

Preparing for export

Packing, labeling, loading into a container and other procedures necessary for shipment to the country of destination.

Left the airport

In the sender's country
The postal item departed from the airport of the sender's country and is sent to the country of destination.
The following status will not be displayed immediately upon arrival at the airport of the destination country, but after the mail item arrives and is accepted (unloaded, processed and scanned) by the postal service. This may take from 3 to 14 days.

In the country of the recipient
The postal item is delivered to one of the places of international mail exchange for subsequent import operations.

Left the international sorting center

The postal item has been sent to the country of destination, for delivery to one of the places of international mail exchange, and subsequent import / export operations.

Left the place of international exchange

The shipment left the place of international mail exchange and then goes to the sorting center. From the moment the shipment left the MMPO, the delivery times for shipments in Russia begin to operate.

According to the information received from the Russian Post, the status "Left the place of international exchange" can last no more than 10 days. If after 10 days the status has not changed - this is a violation of the delivery time, which can be reported to the Russian post office by phone 8 800 2005 888 (free call), and they begin to respond to this application.

Left the mail terminal

The postal item has left the intermediate point of its route and is heading towards the recipient.

Left the warehouse

The parcel has left the warehouse and is moving towards the post office or sorting center.

Left sorting center

The postal item has left the sorting postal center and is heading towards the recipient.

Left ShenZhen Yanwen Sort Facility

The mail has left the sorting center of Yanwen Logistics and is heading towards the recipient.

Left the country of transit

The postal item has left the country of transit and is sent towards the country of destination, for delivery to one of the places of international mail exchange, and subsequent import / export operations.

Left the transit country

The postal item left the sorting center in the transit (intermediate) country, sent to the country of destination, for delivery to one of the places of international mail exchange, and subsequent import / export operations.

Mailing information received

Received information about the postal item in electronic form

It means that the seller has registered the postal item (track code) on the website of the postal (courier service), but in fact, the postal item has not yet been transferred to the postal service. As a rule, it can take from 1 to 7 days from the moment of registration to the moment of the actual transfer of the parcel. After sending the parcel, the status will change to "Receiving" or similar.

Received for further processing

The parcel arrived at one of the sorting centers for processing and further shipment towards the recipient.

Postage registered.

Arrived

Generalized status, meaning arrival at one of the intermediate points, such as: sorting centers, postal terminals, airports, ports, etc.

Arrived at the airport

The parcel arrived at the airport for unloading, loading, processing and further shipment to the destination.

Arrived at International Sort Facility

Came to the place of delivery

Means the arrival of the item at the post office (OPS) of the recipient, which must deliver the item to the recipient. As soon as the shipment has arrived at the office, employees issue a notice (notice) that the shipment is in the office. The notice is given to the postman for delivery. Delivery is carried out on the day the item arrives at the office or the next day (for example, if the items arrived at the office in the evening).

This status indicates that the recipient can independently contact the post office to receive the item without waiting for notification.

If the parcel was repackaged in a package with other parcels, then in order to be able to receive it, you need to find out the track code of the common parcel.

Arrived at the international exchange point

It means the arrival of a postal item at an intermediate postal node for sorting, route selection and sending towards the recipient.

Arrived at the post office

Means the arrival of the postal item at the recipient's post office, which must deliver the item to the recipient. This status indicates that the recipient needs to contact the post office to receive the shipment.

Arrived in Russia

Arrived at the sorting center

It means the arrival of a postal item at an intermediate postal node for sorting, route selection and sending towards the recipient.

Arrived at ShenZhen Yanwen Sort Facility

It means the arrival of the mail item at the intermediate sorting center of the logistics company Yanwen Logistics, for sorting, route selection and sending to the recipient.

Arrived at Destination Sort Facility

The postal item has arrived at the sorting center of the country of destination for subsequent import / export operations.

Arrived in destination country

The postal item arrived in the country of destination at the place of international postal exchange for subsequent import / export operations.

Arrived in transit country

The parcel arrived at one of the sorting centers of the transit (intermediate) country for processing (sorting) and further shipment towards the recipient.

Arrived at the small package processing center

It means the arrival of the parcel at the postal distribution center, for sorting, route selection and sending to the recipient.

Arrived at warehouse

Arrived at carrier's warehouse

The parcel arrived at the warehouse for unloading, marking, processing, loading and further shipment to the destination.

Arrived at the terminal

Means arrival at an intermediate terminal for unloading, loading, processing and further shipment to the destination.

Arrived in Russia

The postal item arrived on the territory of Russia for further import and shipment towards the recipient.

Reception

Means that a foreign sender (seller) has brought your parcel to the local post office. At the same time, he filled out all the necessary documents, including the customs declaration (forms CN 22 or CN 23). At this time, the shipment is assigned a unique postal identifier - a special bar code (Track number, Track code). It is in the check (or receipt) issued upon receipt of the postal item. The "Receive" operation shows the place, date and country of receipt of the shipment. After acceptance, the parcel moves on its way to the place of international exchange.

Admission to the customs service of the country of destination

Status means that the shipment has been handed over to the Federal Customs Service (FCS) for clearance. In MMPO, shipments go through a full cycle of processing, customs control and clearance functions. Postal containers arrive under the customs transit procedure. Then they are sorted by type and transferred to different sites. Shipments with a commodity investment undergo X-ray control. By decision of the customs officer, the postal item can be opened for personal control, the reason for personal control may be a violation of property rights, a commercial batch, orientation to the batch, where substances prohibited for shipment may possibly be. The postal item is opened by the operator in the presence of a customs officer, after which a customs inspection report is drawn up and attached to the item.

Reception at customs

In the sender's country
The postal item was transferred to the customs service of the sending state for inspection and other customs procedures. If the parcel passes the customs check successfully, then it will be sent to the country of destination.

In the country of the recipient
Status means that the shipment has been handed over to the Federal Customs Service (FCS) for clearance. In MMPO, shipments go through a full cycle of processing, customs control and clearance functions. Postal containers arrive under the customs transit procedure. Then they are sorted by type and transferred to different sites. Shipments with a commodity investment undergo X-ray control. By decision of the customs officer, the postal item can be opened for personal control, the reason for personal control may be a violation of property rights, a commercial batch, orientation to the batch, where substances prohibited for shipment may possibly be. The postal item is opened by the operator in the presence of a customs officer, after which a customs inspection report is drawn up and attached to the item.

Reception at customs

The parcel has arrived at one of the sorting centers and is being processed. After some time, the parcel will leave the sorting center for further shipment towards the recipient.

Customs clearance

Transportation of a postal item from one sorting center to another, in the direction of the recipient. On average, the export operation takes from 7 to 14 days, but sometimes this operation can take up to 60 days.

Export (content check)

The postal item was transferred to the customs service of the sending state for inspection and other customs procedures. If the parcel passes the customs check successfully, then it will be sent to the country of destination.

On average, the export operation takes from 7 to 14 days, but sometimes this operation can take up to 60 days.

If the shipment is in the "Export" status, then it is impossible to track it (find out what exactly is happening with it), only at the import stage you will be able to see your parcel and monitor its further movement. The use of transit traffic and certain restrictions often delay departures. However, if your parcel was sent more than 3 months ago, but has not received the status of "Import", then the sender needs to contact the post office and apply for a search.

Export, processing

Means the actual sending of the postal item to the country of destination.

The "Export" status includes the transfer of the parcel to a foreign carrier, which, by land or air transportation, transports it to the MMPO of the country of destination. As a rule, this status is the longest and the transition to "Import" may take some time. This is due to the peculiarities of the routes of flights and the formation of the optimal weight for transporting it by plane. For example, shipments from China may be delayed due to the fact that cargo planes can carry at least 50 - 100 tons.
On average, the export operation takes from 7 to 14 days, but sometimes this operation can take up to 60 days.

Electronic mail registration

Sending parcels in Russia is a particularly painful problem, as there are often all kinds of delays in delivery, loss of the item sent, and a number of other problems.

Dear readers! The article talks about typical ways to solve legal issues, but each case is individual. If you want to know how solve exactly your problem- contact a consultant:

APPLICATIONS AND CALLS ARE ACCEPTED 24/7 and 7 days a week.

It's fast and IS FREE!

In this regard, before using mail services, most citizens try to get as much information as possible in advance about how many different parcels go and how this process can be tracked.

In particular, many are looking for information about how long to wait for a parcel released by customs 102976 Sharapovo.

How shipments are tracked

For example, you go to Aliexpress, after which you order the product you like, choosing the appropriate delivery service after making the required amount.

To do this, just go to the "Delivery" section, which is located to the right of the image of the product you have chosen, and then select the "Delivery of your country" item, which will open a menu containing a complete list of available delivery services. In this section, you can track the status of the parcel and its delivery to the desired point.

In addition, you can use the official website of the company that has been chosen as the parcel deliverer. Most often, such services provide the most detailed information about the state of the shipment and at what stage at the time of the request the delivery of the goods to the final addressee is.

Sorting center in Sharapovo

The sorting center in Sharapovo is located near Podolsk and operates quite simply. For example, a person sends a certain product to Vladivostok.

Initially, this parcel enters the Podolsk sorting center, and only after that it goes to the regional post office.

After entering the territory of this institution, the parcels are distributed to several stream lines:

privates;
parcels and boxes that will be sent outside of Russia;
ordinary parcels.

During processing, parcels are automatically distributed into several compartments corresponding to a specific post office or area to which they should be delivered.

Why are parcels delayed?

Today, cases of delays in shipments coming from abroad are quite common, and according to statistics, approximately every third parcel is delayed.

In the vast majority of cases, this happens because the received goods exceed the allowable value of the parcel, and also if the person has some problems with the documents for this cargo.

If the parcel was delayed in the process of passing through customs, waiting for the receipt of this cargo can be delayed for quite a long period of time, and in the end, the person runs the risk of being left without a long-awaited purchase or parcel.

What problems may arise

Today, without any difficulty, you can find a complete list of goods that cannot be imported into Russia in accordance with applicable law. This list includes a fairly large number of items, ranging from all kinds of spy gadgets designed for covert recording or obtaining any information, and ending with natural diamonds and weapons.

It is worth noting the fact that the list often includes those products that at first glance seem absolutely harmless.

The forums are constantly full of active discussion of the reasons why, for example, customs refuse to accept Xiaomi phones purchased on the Aliexpress portal.

A previously little-known village that handles parcels from abroad has been dubbed a "black hole" for the reason that parcels from China are delayed for a long period of time or disappear altogether. Similar situations are quite common at the customs of Orenburg, as well as in a number of other similar points.

The common features of this situation are due to the presence of similar reasons. The vast majority of the problems have arisen due to the enforcement of Article 328 of the Customs Code, which provides for the protection of intellectual property rights.

Many buyers, discovering a delay in their package and seeing where it happened, submit appropriate requests to the customs service, but receive a response that the package will be sent back.

The most common causes of this problem include the following:

the phone is counterfeit and produced by an unknown manufacturer;
the company may interfere with the delivery of commercial products purchased on the AliExpress portal;
the manufacturer's representative did not go into the details of the shipment and simply recognized the phone as "pirated".

How long to wait if the parcel left the customs

If the official website says that the parcel has already left customs, there were no problems with clearance and it will soon be delivered to the addressee. After passing through customs, the goods are immediately sent to the territorial division of the Russian Post, which is located near the recipient.

The time in this case will directly depend on how far the office is from the customs office and how busy the representatives of the Russian Post are. In most cases, delivery is carried out within 3 to 14 days.

When to Open a Dispute

Some sellers even advise their buyers to open a dispute on their own, while others, on the contrary, ask them to wait for a delivery deadline.

In fact, it is not always possible to determine what exactly the seller wants to receive, who asks to open a dispute early.

Some consumers open them, after which the sellers immediately approve the return, but some, on the contrary, ask to open disputes in the hope that the buyer will be automatically blocked, that is, it is quite difficult to determine the purity of the seller's intentions.