24/7 support for apple phone. How to contact Apple technical support

It is completely difficult to study all the subtleties of the apple technique - there are many products and all have different properties and settings. Therefore, sometimes even advanced users have small questions that take too much time to solve. In this case, Apple has its own technical support team - you just have to write to it.

It works 24/7, so you can ask for help anywhere at any time of the day. The main thing is that the Internet is stable, because in this material I will consider the fastest and most effective way to contact - online chat. And you also need to know English, but first things first.

Apple recently updated its support page to make apple.com/support look nicer. Once on the page, immediately scroll down. Our goal is to quickly contact specialists, so feel free to click Contact Support → Get started.

First, you will be asked for your location. The main thing here is to lie a little and choose United States... Well, or Russia in case of complete misunderstanding of English language... If religious or any other canons do not allow you to do such a trick, then alas, nothing will come of it - Ukraine is not on the list of countries. By the way, Russian technical support provides an online chat option only in 1 out of 10 cases, so I highly recommend making friends with a translator.

Then decide in which area you need help. In my case it is Apple settings ID - I do not fully understand how to properly share purchases in App Store with other users, so in the next menu I select the appropriate item. The same operation works for other topics, but not always. Basically, technical support helps to solve non-critical software failures or simply suggests how to properly configure a particular function.

Then you can choose the option of contacting a specialist. Although only one will do - online chat. Just click on the icon, fill in the necessary information about yourself and after a couple of minutes its window will automatically open. Wait for the first message from the employee - it is always nice. For example, "How are you today?" or "All problems are solved - and yours will be solved. Tell us what happened."

I have asked for help in the chat more than 10 times - technical support always answered clearly and to the point. Another plus of this method is that you can ask a question of interest in a topic that is completely inappropriate for him. This happens when the online chat on the issue of interest is not available - you can just write about the broken iPhone functions in the MacBook support chat, and a specialist will redirect you to the right person. And wish you a good day.

In some situations with a Mac, experts may even ask you to download a special program to view your screen. Like TeamViewer, but from Apple and super secure. And employees will not be able to do anything, only show where to click and what to do. It's very convenient when you don't understand anything at all - you just follow the prompts and that's it.

By the way, if this option does not suit you, there is an alternative one - via Twitter. Just mention

There are only 11 in Moscow service centers authorized by Apple, but you will not find their address on the official website or in the search of Yandex and Google. Of the 10 sites, only one will be truly official, although it will be indicated on all. "Secret" information can be told by the Apple technical support operator, and then after ten minutes of communication, which is not very convenient.

Small dents, scratches, traces of opening - all this is the basis for declaring the apple device non-warranty and invoicing for repairs, although in reality official service the gadget would be accepted under warranty. If the case is not guaranteed, for example, an iPhone broken or flooded with water, then without your knowledge it is made a guarantee. Then they give it to an authorized service for free repair or exchange for a new one, after which you pay for the "repair".

The saddest thing is that after a visit to the fake service, they may refuse to service under warranty already in the official service, since the gadget can be damaged after unqualified parsing.

https://service-pro.ru/ M. Dmitrovskaya, st. Novodmitrovskaya, 1, building 13 and metro Vernadsky avenue, Vernadsky avenue, 37, building 2, TC "Forum", 2nd floor
http://deepapple.com/ Belorusskaya metro station, 1st street of Yamskoy field, 17 c.1.
http://powerline.ru/ metro Profsoyuznaya, 36 Nakhimovsky prospect
https://brobrolab.ru m. Paveletskaya st. Derbenevskaya d 1 and metro Airport, Khodynsky blvd, 4. TC "Aviapark", 4th floor, store "M.Video"
http://www.mclabs.ru/ Lubyanka metro station, Novaya ploshchad 10 and Varshavskaya metro station, Chongarsky blvd., 9
http://www.modernservice.ru/ m. Begovaya, st. Begovaya, 7 and metro Rechnoy Vokzal, Solnechnogorsk proezd, 11 and metro Domodedovskaya, General Belova, 35, M.Video store
http://cepco.ru/ m. Preobrazhenskaya square, Kolodezny lane, house 3, building 25
https://care.b2x.com/ru/ru M. Teatralnaya, st. Petrovka, 2 and metro Lubyanka st. Nikolskaya, 10
http://www.ymservice.ru/ M. Barrikadnaya, st. Sadovaya-Kudrinskaya 20 and metro University, Lomonosovsky prospect, 25, bldg. 2 and m. Mayakovskaya, st. Tverskaya, 24/1

Apple support is there to help everyone iPhone owners, iPad and other devices of this company. Experts will answer all your questions and help you solve any problem.

We will analyze how you can contact such a service.

1. Call by phone

The easiest and most familiar method for all citizens of the countries of the former USSR is to take the phone and call the support service. The table below lists the numbers for some countries.

Table 1. Apple Support Phone Numbers

As you can see, Russia is on this list, but Ukraine, Kazakhstan and many other countries are not on it. Perhaps some new number phone numbers for these states will appear on the site. If this happens, it can be found on this page.

And if there is still a number for your country, you just need to call and get advice.

2. Chat with a specialist

To speak with a company representative, follow a few simple steps, specifically:

Go to this page. Select your device below. There are also sections concerning iTunes, Apple Music, Apple ID, software and other questions.

Now, depending on the selected section, you have to select a subsection that relates directly to the problem that has arisen. For example, we have selected the "iPhone" section. Now you can select the subsection "Repairs and physical damage", "Battery, energy and charging", "System performance" and others. Also at the top there is a button "Search by topics". The fact is that Apple has a fairly large library with information on solving various problems, and, most likely, using the tools described above, you can find information on your issue.

After selecting a subsection, you will see the most common problems associated with it. To see the solution, you must click on the button describing the problem. And if there is no information on your question in the list, click the "Topic is not in the list" button.

If you clicked on the indicated button, you have to describe the problem in the appropriate field and click on the "Continue" button.

Then choose the option you want to help you - chat or phone call. In the first case, you will be contacted by the operator after entering the device IMEI, and in the second you will indicate your phone number and the desired call time. After that, you will receive help.

Prompt: IMEI is usually indicated on the cover of the device (located at the back at the bottom).

Another option for getting help is to go to the Apple branded store and get advice there. But the problem is that sellers will not always be able to help you and solve the problem.

But it is worth trying - in extreme cases, you will be directed to specialists and advised how to contact them. The points of sale can be found on this page.

Every week Apple top managers make serious statements that something is constantly happening in the "apple" world. But what if you look inside the company from the other side, the side of ordinary workers? We managed to contact one of the people close to Apple(he does not work for the company, but asked to leave his name behind the scenes) and ask him about the peculiarities of working in the most expensive company in the world.

It turned out that there are four departments in Russian support, each has almost a hundred people, all of them are located in different countries EU. These departments are solely dedicated to supporting iOS users. They serve everyone who speaks Russian and calls a Moscow number. If they even call from Montreal, they help him too.

Extreme situations also happen - for example, create an Apple ID for a user for 2 hours, then search in the application, wait for it to load. Often people who have "suddenly" lost contacts and calendars are asked to, many simply call to find out about the condition of their phone (whether new, with a guarantee, PCT). More often than not, there are no stupid addresses.

Support uses 21.5-inch iMacs in a wide variety of configurations. Quite powerful devices. The work schedule is agreed in advance, taking into account the wishes of the employee. All Russians work, even at the interview they check the level of Russian language proficiency. Well, you need to know English, of course.

Used for work special application iLog. It compares favorably with Salesforce, Oracle, and even SAP. It, like any Apple software product, is notable for its intuitive simplicity and versatility: you type the name of the case (situation), and at this time it displays articles to you on solving the problem in real time.

With the help of iLog, you can untie from the operator in one click, get data about the device, including its entire history of repairs, you can use diagnostics to find out what is wrong with it at the moment: detailed information about any component. You can turn FaceTime off and on with another utility: iCloud Support App. Disable iMessage, FaceTime, Keychain, and so on. But in fairness, support does not see any user data that should not concern them: it sees how many photos, how many contacts, and so on, but not the photos and contacts themselves.

It is impossible to trace the device even with the consent of the user. If Apple ID is stolen, support looks at what is wrong with it, asks questions to verify the identity of the caller. If everything is ok, then they send a letter to the specified mailbox. If the thief even changes the Apple ID himself, then all this is visible and quickly fixed. So they have no chance.

The number of calls depends on the day: it is quiet on Friday, everyone is on their phones and rushes to nature to "fry meat". On Monday, there is a full house - everyone remembers the phones. If we take the average - 10 calls per day per person.

On average, Apple support staff receive between € 1,000 and € 3,000 depending on country and experience. About banning Android devices - everyone is free to choose what they like best. Many employees use Android smartphones and feel great.

With the release of iOS 9, support calls have increased - there are many calls from those who think of themselves as designers and engineers, and gives instructions to fix certain bugs operating system... But there are also references to the case: for example, iOS 9.0.1 was released due to a bug leading to the iPhone freezing when updating the device.

We'll continue to peek behind the scenes at Apple, with more to come.