The object does not support the warm property or method. Object does not support sign method

Error: "Failed to load the capicom.dll module" Error: "The capicom object is not installed"

Errors from http://sberbank-ast.ru when entering with an Electronic Digital Signature)

Solving these problems in 5 minutes. (Your attention is given two ways, manual and automatic.) If the error persists in the automatic solution after the installation of the first component, use method # 2 for any questions please write in comments.

Automatic registrationcapicom_ 2.1.0.2 librariesMandatory component for working with EDS capicom_ 2.1.0.2_sdk

If after installing the autoinstaller you still get an error on sites using the capicom.dll librariesyou need to remove the previously installed libraries, go to the registry using the regedit command and delete all keys with an index capicom.dll. After that, reboot the workstation and proceed to the procedure for manual installation of the library as described below. Current library on January 10, 2012 v2.1.0.2

To install capicom.dll on Windows (XP) follow these steps:

Manual registration of the capicom_ 2.1.0.2 library installation download the archive unpack it into C: \ WINDOWS \ system32 \ (capicom.dll). After placing the library in the desired directory, execute in the command line C: \ WINDOWS \ system32 \ regsvr32 capicom.dll

For installation CAPICOM.dll on Windows Vista, Windows 7, Windows 8, Windows 8.1follow these steps:

1. Download the file

2. Unpack to the directory "C: \ windows \ syswow64"

3. Register the dll by typing in the command line (Start - Run): c: \ windows \ syswow64 \ regsvr32.exe capicom.dll

4. To create a repository download the CreateOP file

5. Unzip the file and copy the files from the folder

6. Go to C: \ WINDOWS \ syswow64 \ ... and paste the copied files with file replacement

7. Run the CreateOP.bat file (if you do not have the ".bat" extension displayed, then you need to run the file that appears as "MS-DOS Batch File")

8. After starting the file, a window should appear, click OK in it

9. In the next window, click OK again

All domain names with which you work through capicom must be added to trusted nodes in the browser properties !!! If this is not done, the error: "The capicom.dll module could not be loaded" and the error: "The capicom object is not installed" may appear regardless of the presence of Capicom in the system. !!!

One of the features of modern financial structures is that almost any bank provides its customers with access to a personal online account, which allows them to manage their accounts, transfer money, pay for various services, without spending time on a direct visit to the office of the organization.

Unfortunately, in some situations, it becomes impossible to enter your personal page in online banking. For example, when trying to use this tool from VTB24, the message “the object does not support the Browseforfolder method” may pop up.

What does this mean and how to fix this situation?

What does this error mean?

Bank VTB24 uses a special script to automatically select its users. Its name is Browseforfolder. The most popular root causes of this kind of trouble are:

An outdated version of the Internet Explorer Internet browser, which a client of a financial institution uses to enter his account.
The browser itself or scripts are not functioning correctly.
The rights of the Internet browser used are not sufficient to carry out the intended operation.
Problems with an important component (ActiveX).
Microsoft Framework version is out of date.

Any of the above described options may lead to the fact that the script required for login is not supported. Fortunately, there is a technique to solve this problem.

Correcting the situation

The first step in a situation where “the object does not support the Browseforfolder method” is to update the login program, that is, the Internet browser:

Go to the official website of the software distributor;
Choose the most current version, according to the bitness of the operating system used;
Install and restart the computer.

Further actions:

Check for the latest version of Microsoft Framework and ActiveX. Go to the pages of the official distributors and install the latest versions.
Try to enter the cabinet using the "administrator rights" property. To do this, click on the IE icon with the right mouse button and select the appropriate function.

The next step is the installation of special cryptographic protection, which can be recommended in case of such an error - the system itself can issue a similar message. Necessary:

Click on the button to the right of “Install”;
Select an installation option for all users;
Wait for the completion of the procedure;
Refresh the used page. Give permission to use protection.

Alternatively, when solving this problem, you may need to install the “CryptoPro EDS Browser plug-in” security plug-in:

Search for a request to download this tool;
Go to the proposed page;
After transferring the installation package to your hard drive, make sure that all browsers are closed temporarily;
Install, restart the PC.

The next step is to change the settings of the Internet Explorer browser:

Click on "Service" and go to "Internet Options";
Select the "Security" tab, move the slider to the lowest position;
Go to "Privacy", uncheck the box that is responsible for blocking pop-up windows;
Return to "Security", click on "Other";
Search for the parameter responsible for the use of ActiveX. Set to “Allow”.

In some cases, the problem with the lack of support for the Browseforfolder property or method is because some libraries are not working correctly. They should be detected and removed:

Go to the OS system folder;
Go to System32;
Search for and remove the following items: "mesproax", "mespro.sig", "mesproax.dll", and "mespro.dll".

It is advisable to restart at the end.

The last stage, completing the treatment, is to reset the browser settings, if none of the above proposed options had a positive effect:

Once again, go back to IE properties;
Go to "Advanced";
Find and click on the "Reset" button.

All that remains is to reboot the equipment one more time and check the result.

When working with a computer, various kinds of errors often occur, and if some of them are understandable, then some, such as a message that an object does not support a property or the Browseforfolder method, can lead the user into a stupor.

Most often faced with this VTB-24 bank users who try to use its online services through a browser while at home or while traveling.

It may arise due to the fact that the script encounters incompatibility or turns out to be incompatible with any one.

There may be many reasons, but how to understand what exactly to do in this case and how to make sure that she will probably never return again, we will describe in detail below.

Content:

Because of what arises

An error appears most often when switching from directory to directory when working with VTB-24.

In this process, certain scripts are involved and if it occurs, then something is interfering with their correct execution. The reasons for this outcome may be as follows:

Many believe that it arises from the VTB-24 service itself and complain about this on their servers. However, this is not the case.

As the list of variants of the Browseforfolder occurrence shows, the essence of the problem lies with the client, in his browser or in the system.

One of the simplest solutions could be called a simple replacement of the browser with a more perfect and up-to-date one such as or. But VTB-24 fully functions only with standard Internet Explorer, so problems with outdated versions are inevitable.

It would be much easier if all the elements of the system were compatible with other browsers, but so far we cannot count on this.

Therefore, let's move on to the sequential analysis of each of the possible causes of occurrence.

Working with the browser

The first step is to make sure that it is not in the browser, because all other manipulations with an outdated version will not lead to anything.

For the most part, the so-called "native", built-in Internet Explorer is used, which is constantly undergoing changes from its creators.

If no other browser is suitable for the job, or the user does not want to give up IE, then you should try to update it to a newer version.

To do this, you need to visit, where in the appropriate section you can find and download the latest IE product.

Note! You should download with an eye to the bitness of the operating system. and each of them has its own browser version. To find out which one you have installed, you must press the key combinationWin + Pause and find the required information in the section "System type".

After a successful update of the browser, you can try to re-enter the VTB-24 system, but it is best to run the browser as an administrator.

To do this, go to the menu "Start", find the shortcut IE or use the search and right-click on it, in the context menu that appears, find "Run as administrator" and click on the item with the left mouse button.

For many users, the script issues only because the rights are limited.

Only the administrator has full access to everything and if your account does not allow opening files under this name, then it will have to be reconfigured.

Working with the Framework

In cases where, nevertheless, the cause of the occurrence is not in the browser, then you should check. ...

To maintain all services and stable access to various resources, the framework must be installed at least version 3.5.

However, it is better to install release 4.5 or higher immediately, in order to surely avoid various conflicts.

Not all PCs initially need to update the .NET Framework, and there are users that disable this feature for all applications to avoid filling up memory.

In this case, the only option would be to download from the official website, install, restart the PC and check again if there is an error.

Internet Explorer settings

If the above steps did not lead to the desired result, then you can try to reconfigure IE a little, this will require:

Using an ActiveX component

Does the browser persistently keep giving an error? In this case, let's go back to the settings and in the tab "Security" lower its level by moving the slider to the very bottom.

Slightly lower in the same window, you can find the button "Another…", click on it, and a new window opens.

It lists a huge list of parameters, among which the user needs to find everything related to the component and check the box Prompt in all of them.

Such a global approach helps in most cases, and the error disappears, but maybe the reason lies elsewhere.

For example, in a recently downloaded app or browser add-on that prevents it from launching correctly. The easiest way to do this is to reset all browser settings.

You can also download the Java platform and unzip it to install it. It integrates itself into the system and fixes a possible malfunction in the script.

Important! When you first log into VTB-24, a pop-up window will appear with advice install the cryptographic protection module... Be sure to agree, because if you refuse, this in the future and can lead to various problems with the entrance to the site.

Eliminate unnecessary scripts

The final way to fix everything is to either reload the non-working scripts, or simply remove them from the OS.

The dynamic libraries that are on the system are also may be the main reason for denial of access to site services... Some of them may not work and you need to get rid of such libraries.

First you need to find them among others. This will help us, in which we type sfc / scannow.

The system gives us a list of the required libraries, which can then be manually reinstalled again so that they work again.

Outcome

This error can occur not only when working with VTB-24, but also other sites or platforms, however, most often the banking system still issues something like that.

Almost certainly one of the aforementioned ways will help you solve all the nuances and return to normal work with the service.

But in case of failure, you should not despair, there is a support service, contacting which you can always clarify the situation and ask for help. A competent consultant will always help you, after all, it is in the interests of the bank that each of the users has full access to all the functions of their system.

Most often faced with this VTB-24 bank users who try to use its online services through a browser while at home or while traveling.

It may arise due to the fact that the script encounters incompatibility or turns out to be incompatible with any one.

There may be many reasons, but how to understand what exactly to do in this case and how to make sure that she will probably never return again, we will describe in detail below.

Content:

Because of what arises

An error appears most often when switching from directory to directory when working with VTB-24.

In this process, certain scripts are involved and if it occurs, then something is interfering with their correct execution. The reasons for this outcome may be as follows:

Many believe that it arises from the VTB-24 service itself and complain about this on their servers. However, this is not the case.

As the list of variants of the Browseforfolder occurrence shows, the essence of the problem lies with the client, in his browser or in the system.

To do this, you need to visit, where in the appropriate section you can find and download the latest IE product.

After a successful update of the browser, you can try to re-enter the VTB-24 system, but it is best to run the browser as an administrator.

For many users, the script issues only because the rights are limited.

Only the administrator has full access to everything and if your account does not allow opening files under this name, then it will have to be reconfigured.

Work withFramework

In cases where, nevertheless, the cause of the occurrence is not in the browser, then you should check. ...

To maintain all services and stable access to various resources, the framework must be installed at least version 3.5.

However, it is better to install release 4.5 or higher immediately, in order to surely avoid various conflicts.

Not all PCs initially need to update the .NET Framework, and there are users that disable this feature for all applications to avoid filling up memory.

In this case, the only option would be to download from the official website, install, restart the PC and check again if there is an error.

Internet Explorer settings

If the above steps did not lead to the desired result, then you can try to reconfigure IE a little, this will require:

Using a componentActiveX

Does the browser persistently keep giving an error? In this case, let's go back to the settings and in the tab "Security" lower its level by moving the slider to the very bottom.

Slightly lower in the same window, you can find the button "Another…", click on it, and a new window opens.

It lists a huge list of parameters, among which the user needs to find everything related to the component and check the box Prompt in all of them.

Such a global approach helps in most cases, and the error disappears, but maybe the reason lies elsewhere.

For example, in a recently downloaded app or browser add-on that prevents it from launching correctly. The easiest way to do this is to reset all browser settings.

You can also download the Java platform and unzip it to install it. It integrates itself into the system and fixes a possible malfunction in the script.

Probably, many users working with complex multi-tier reporting systems have had to deal with a situation when an incomprehensible error message like "Object does not support properties or Sign method" pops up on the screen for no reason. Let's consider the main causes of such a failure and methods for quickly fixing the problem.

The message that the object does not support the Sign property or method: what is it?

First of all, please note that an ordinary user is unlikely to face such problems. An error like "Object does not support properties or method of sign Sign" mostly appears in highly specialized programs.

An example is clients like VTB-24, Kontur-Extern and others. In general, such applications are related to accounting programs in which you can create special reports. In some cases, the "Object does not support properties or Sign method" failure may also appear when trying to make an online payment, when viewing data from government procurement sites - in general, wherever a confidential operation is required.

To confirm the legality of such a document or transaction, a special digital sign cab is used. It is with her that problems arise. Roughly speaking, the user's system simply does not recognize it for some reason, which will be discussed below, and therefore does not identify the document or transaction as trustworthy.

Possible causes of the failure

Among the many reasons that can lead to such errors, most experts cite the absence of some script libraries registered in the system, which are required to establish a signature recognition method, a ban on the use of ActiveX controls, an outdated version of the .NET Framework, blocking signatures and sites by antiviruses and a firewall etc.

In addition, the error "Object does not support Sign property or method" (Windows 7, 64 bits) appears exclusively when using the Internet Explorer browser (sometimes this type of opening is performed automatically in this browser). Therefore, it is his settings that in most cases can solve the problem. Below are some methods to solve this problem.

Error "Object does not support Sign property or method": what to do first?

The simplest and most logical solution to this problem is the usual browser change. Instead of Internet Explorer, you can try opening a document or site in Opera or Google Chrome. Even if it automatically opens in Internet Explorer, there is nothing easier than copying the link and pasting it into another browser.

If the user is dealing with the program, it is worth looking at its settings and changing the default browser.

To track the correct operation, you can also temporarily disable the standard and Windows firewall, and then see if a document or website opens. If everything is fine, the program and the Internet resource will need to be added to the list of exceptions.

Installing and registering additional components

However, the solution to resolve the error "Object does not support properties or Sign method" is not limited to this only. Most applications of this type require Microsoft .NET Framework version 2.0 or higher to be installed on the system.

Conclusion: you need to download and install the package itself, and then check the functionality.

In addition, when such a failure appears in the message, you can often see additional indications that some components necessary for operation are not registered in the system. As a rule, these are jscript.dll and vbscript.dll, and this situation can appear even with the installed Windows Script Host. In turn, it is highly likely that the platform itself is installed incorrectly. Thus, you must first install this component on behalf of the administrator, and then proceed to registering libraries.

This is done from the command line, which is called through cmd in the Run menu (Win + R). To register, use the regsvr32.exe command, after which the full file name is written through a space (for example, regsvr32.exe jscript.dll). Then the enter key is simply pressed. If anyone doesn't know, jscript library is a Java element, and vbscript refers to Visual Basic libraries.

Change browser settings

As for Internet Explorer itself, it is recommended to use a browser version not lower than the seventh, but it is better to download the latest one.

Another point related to the appearance of the error "The object does not support properties or the Sign method" is that some add-ons installed in the browser itself can block the determination of the electronic signature. Therefore, if there are add-ons or extensions like Mail.ru, Yahoo or something else, it is strongly recommended not only to disable them, but also to remove them altogether.

Finally, to fix the problem, you need to go to the Internet Options section (either from the browser or through the "Control Panel"), find the trusted sites on the security tab and go to the security level setting, where you need to allow all ActiveX controls to run.

In some cases, it may be sufficient to simply clear the cache and cookies, as well as remove trash from the user's directory. At the same time, on the privacy tab, it is advisable to disable the acceptance of all cookies, and then confirm the changes.

Conclusion

It remains to be said that almost all of the above methods fix the problem quickly and quite simply. Here we did not consider failures associated with the penetration of malware into the system, since every user should already understand that protecting the system when working with such specifics should be a priority.

On this page you can find answers to frequently asked questions.

You can also contact customer support for advice:

or you can use the video tutorial on setting up the VTB24 Business Online system.

If the error persists after installing the ActiveX component, check the following browser settings.

For the correct installation of the component, you must use a local administrator account, use 32-bit Internet Explorer version 11.0 or higher. In the Internet Explorer browser, select "Service", the "Internet Options" tab, in the settings that appear, select the "Security" tab and reduce the security level for the "Internet" zone to "Medium" or "Low" level. After that, select the "Privacy" tab and uncheck "Block pop-up windows".

If after the actions taken, the error persists and the component is not installed, you must open the local drive C: \ WINDOWS \ system32, search for the files "mespro.dll", "mespro.sig", "mesproax.dll", "mesproax" and delete their. After deleting the files, you need to refresh the page in 32-bit Internet Explorer version 11.0 or higher and reinstall the ActiveX component again.

If these actions do not work, you need to reset the settings of your Internet Explorer browser. In the 32-bit Internet Explorer version 11.0 and higher, select "Service", the "Internet Options" tab, in the settings that appear, select the "Advanced" tab and click the "Reset" button.

If the standard actions did not lead to a positive result, you must contact the system administrator, since the error may be of a local nature.

In the user's personal account, when requesting a certificate, an error occurs "When creating a key carrier for CIPF 3.1"

1. A nonexistent path is indicated in the field of the catalog of the CIPF key carrier.
This error means that the path in the line "Catalog of the SKZI key carrier" is specified to a nonexistent directory or medium. It is necessary to check the path in the field "Catalog of the SKZI key carrier", the path must be specified to an empty directory.

2. The path to the directory is specified, which is write-protected.
The path to the directory, which is write-protected, is indicated in the field of the catalog of the CIPF key carrier. It is necessary to check what attributes are in the properties of the directory to which the path for creating key files was specified. To do this, right-click on this directory (folder), select the "Properties" section. On the “General” tab, there is a “Attributes” section at the bottom, the “Read-only” attribute should not have a mark: neither a checkmark, nor a green square. If the "Read-only" attribute has any mark, it should be unchecked, that is, leave the square next to this attribute empty. After that, agree with all the system messages of the computer and click the "OK" button. After changing these parameters in the User's Personal Account, it is necessary to refresh the page (Ctrl + F5) and specify the path in the line “Catalog of the CIPF key carrier” again.
Please note that if you cannot remove the "Attribute", this means there is no administrator access and it is recommended to request a certificate for a removable media (flash drive).

In the user's personal account, when the certificate is saved to the key carrier, an "Error occurred during the initialization of the cryptographic information protection tool"

The path to the directory that does not contain the "keys" folder and 5 files is indicated in the field of the directory of the CIPF key carrier: kek.opq, mk.db3, masks.db3, rand.opq, request.pem.
It is necessary to check the path in the field "Catalog of the CIPF key carrier", the path must be specified to the root directory with the key files, that is, to the shared folder in which the keys folder and 5 files are stored - kek.opq, mk.db3, masks.db3, rand.opq, request.pem. If the shared folder does not exist, and the key files are stored on removable media, then in the line "Catalog of the SKZI key media" you must specify the path to the removable media.

In the user's personal account, when saving a certificate to a key medium, an "Error decoding the secret key" appears

The password is entered incorrectly to decrypt the private key.
1. It is necessary to check the correctness of the password entry: keyboard layout, case. If it is not possible to remember the correct password, you will need to request the certificate again, saving it to a clean directory. To work in the VTB24 Business Online system, the new certificate will need to be activated by submitting acts on the replacement of the signature key certificate to the Bank's branch at the place of opening the account.

2. If the error appears immediately after clicking on the "floppy" icon (without entering the password to encrypt the secret key), you need to check the structure of the key files. At the time of saving the certificate, the key carrier directory must contain the following folders and files:

the "keys" directory containing the file "00000001.key";
file "masks.db3";
the file "rand.opq";
file "kek.opq";
file "mk.db3";
file "request.pem".

If the name of the file in the "keys" folder does not correspond to "00000001.key", we recommend changing the name of the file, then repeating the procedure for saving the certificate in the user's personal account.

Attention! You must try to enter the password on the Russian keyboard layout.

In the Personal Cabinet of the user, when the certificate is saved on the key carrier, the error "Certificate has been loaded successfully" occurs, but the CA and CERT folders do not appear

The path to the "foreign" keys is indicated in the field of the catalog of the CIPF key carrier.
It is necessary to check the path in the field "Catalog of the SKZI key carrier". The path must be specified to the root directory with the key files that are received for the user under which the user's Personal Account is logged in.

Example: the user is logged into the user's personal account under the registration data of the general director, the line “Catalog of the CIPF key carrier” indicates the path to the key catalog for the chief accountant, that is, to “foreign” keys that do not correspond to the received certificate.

In the user's personal account, when the certificate is saved, the "Permission denied" error occurs

The path to the directory, which is write-protected, is specified in the field of the catalog of the key storage medium
1. It is necessary to check what attributes are in the properties of the directory that contains the user's key files. To do this, right-click on the required directory (folder), select the "Properties" section. On the “General” tab at the bottom of the section there is a “Attributes” section - the “Read-only” attribute should not have a mark, no check mark, no green square.

2. If the "Read-only" attribute has any mark, it must be unchecked, that is, leave the square next to this attribute empty. After that, agree with all the system messages of the computer and click the "OK" button. After changing these parameters in the user's personal account, it is necessary to refresh the page (keyboard shortcut Ctrl + F5) and specify the path in the line "CIPF key carrier directory" again.

After receiving the certificate, the icon for printing the act does not appear in the personal account of the organization

1. The client has not generated keys for all persons indicated in the bank card.
It is necessary to check the number of users added to the VTB24 BO system with the data of the signature sample card and the Application for determining the combination of signatures, which were provided to the servicing DO when opening an account. If fewer signatories have been added to the organization's Personal Account, then it will not be possible to print out the act of commissioning the VTB24 Business Online system. All users who have the right to sign in accordance with the Signature Sample Card and the Application for Determining the Combination of Signatures must be registered in the system.

2. The client generated keys for the user with the wrong signature level.
It is necessary to check the signature level of the user, which was created in the personal account of the organization, with the signature level specified in the signature sample card and the Application for determining the combination of signatures.
When registering an organization in the banking system, an employee of the DO Bank enters the levels of user signatures in accordance with the signature sample card and the Application for determining the combination of signatures. If the signature level of the user registered in the personal account of the organization does not correspond to the signature level specified by the employee of the subsidiary when registering the organization in the system, it will not be possible to print the commissioning certificate of the VTB24 Business Online system.

3. When registering the organization in the banking system, the bank employees indicated the wrong number of signatures.
If the required number of users with the correct signature level has been added to the organization's Personal Account in accordance with the signature sample card and the Application for Determining the Combination of Signatures that are provided to the servicing subsidiary of the Bank when opening an account, but the icon for printing the act does not appear, this means that employees of the subsidiary when registering an organization in the banking system, the wrong number of users or signatures that do not correspond to the card with the sample signatures and the Application for determining the combination of client signatures were indicated.
To clarify the reasons for this error, you must contact the service office of the bank and clarify these data with the employees of the subsidiary.

After receiving the certificate, the icon for printing the act does not appear in the user's personal account

To print the acts, you need to leave the User's Personal Account and enter the Organization's Personal Account using the TIN and the secret word (the secret word is specified in clause 3 of the Agreement on Comprehensive Customer Service using the VTB24 Business Online system).

To print the act of putting the system into operation, you need to press the "Act" button in the "Services" section.
To print the act on the commissioning / termination of the use of the Certificate of the user's electronic signature verification key, you need to click the "Printer" button in the "Certificates" section.

The status of the key certificate "for certification" does not change

1. It is necessary to check whether the user's personal account is really open.

2. If the status of the key certificate does not change for more than 1 hour, it is necessary to make a new request for the key certificate, saving it to a new folder.

Access "Multi-client" and "Isolated window"

The mode is set by the organization, connected and changed by the employee of the serving DO.

1. Access "Multi-client" allows the user in one working session to see the accounts of all organizations in which the user is registered.

2. Access "Isolated window" allows the user to work and see information only for one organization, selected from the proposed list when logging into the system.

When trying to log in to the VTB24 client-bank system on the corresponding site, the user may encounter the error “Object does not support the Browseforfolder property or method”. Usually this problem occurs in a situation where the script Browseforfolder, used by the VTB24 system to select the desired directory by the user, does not work correctly, or conflicts with other software components. In this article I will tell you what the problem "Object does not support the Browseforfolder property or method", what are its causes, and how to fix the Browseforfolder error on your PC.

As I have already mentioned above, a common cause of dysfunction is the incorrect operation of the Browseforfolder script (script file), created to implement the user's choice of the folder he needs.

The specific reasons for the "Browseforfolder" error may be as follows: "

How to fix the error "Object does not support the Browseforfolder property or method"

To solve the problem with Browseforfolder in VTB24, I recommend doing the following:

mesproax.dll
mespro.dll
mespro.sig
MessagePRO Class

If you find them, delete them, restart your computer, and again try to log into the VTB24 client-bank system;

Often, users are faced with the problem of confirming personal data during online transactions - Cannot sign data. Error description: The object does not support the "Sign" property or method. For example, such an error occurs on the web pages of official organizations or financial institutions: zakupki.gov.ru, bus.gov.ru, VTB 24, EIS. Specifically, this error appears when trying to install an EDS or when confirming personal data.

Causes of Error Sing

An error message indicates problems with Sign.cab... This component is used in the formation of the signature itself and is a very important component. The very same reasons for the error can be many. The source may be: not installed sign.cab file, missing or outdated root certificates (CryptoPro, Kontur) for EDS, Windows bit incompatibility with the browser, lack of the .NET Framework package, and others.

Error: Object does not support Sign property or method

How to fix Cannot sign data error

To fix such a failure on Windows 7/8/10, you should check or complete all the points that will be described below in turn. We have collected all the most common solutions that are listed on the official public procurement forums, bus.gov.ru and other communities.

First, let's check the site's operation on another browser. If you perform operations through a specialized application, then check the settings, where set another browser for accessing the Network.

Correctly reinstall Lanit

Many people advise that the first thing to do is to reinstall the corresponding lanit - sign.cab. It is better to download it from the resource on which the failure occurs (contact the support), or from another popular source. Select the bitness (x32, x64) that matches your system and browser (!), Which is very important for working in Internet Explorer. Bit depth plays an important role. Further:

Also worth checking out

Conclusion

Most often, the error "The object does not support the Sign property or method" is a consequence of the inappropriate bitness when installing the software (lanit, browser, certificates), so please consider this point carefully. In any case, if you cannot cope with the error, it is worth contacting the resource support, but as practice shows, you can wait for answers there for a very long time.

This error message can be found on the state portal gov.ru, it appears at the stage of signing documents when various organizations apply to the Goszakupk domain. The error "Cannot sign data Error description" no method support may mean that you are using outdated software or an error or failure has occurred in one of the required components.

Error "Cannot sign data"

Required components for signing on the website zakupki.gov.ru

This portal works only with the official Microsoft browser - Internet Explorer. For correct operation and elimination of the error "Cannot sign data Error description: Object does not support the Sign method", you must have the following components and programs installed:

Special plug-in for Internet Explorer navigator. This component is needed for the electronic confirmation of documents, signatures. When the user clicks on the "Signature" button, this plugin opens a special program that focuses on the token. To download it, follow this link http://zakupki.gov.ru/epz/main/public/document/view.html?sectionId=445.
In order to ensure the correct operation of a token from a flash drive, it needs special software.
A special PKIClient document, which is a confirmation of the certification authority, in order to download it - click.
Open this link to download the certificate from the server.
Vcredits are special libraries that are needed to work properly, for x86 and 64-bit Windows operating systems.
Windows XP Microsoft .NET Framework requires version 2. Sometimes a problem arises if users have a higher version of the framework. For the stable operation of the signature, it is the second version, not higher, is required. To do this, when downloading a new package, you must check the box - "Install Framework 3.5, including 2, etc.". In this case, you will be able to install the required version.
One more type of electronic software is needed for signing - Lkomponent. you can download it.

When all of the above components are installed and updated on your computer, go to your personal account on the state procurement portal, log in and try to sign the electronic document again, the Cannot sign data Error description error should not be present this time.

Actions on error "Cannot sign data Error description"

First of all, familiarize yourself with all the points of the necessary components for correct operation on the state portal, if possible, reinstall all the programs that are on the list. Update the Internet Explorer browser, and also make sure that the 2 main components are installed correctly and work correctly - Sign and Lkomponent, because they are the ones who control the testing of the electronic signature of documents for authenticity.

The browser from Microsoft Internet Explorer must be launched in accordance with the rights of the local administrator of the computer. Otherwise, errors may occur when working with documents. This usually happens with versions 7 and higher. If you have a Windows 64-bit system architecture, try running the 32-bit version of the navigator, sometimes it can really help get rid of the error.

Add zakupki.gov.ru to the list of trusted sites of the browser

Sometimes the browser may not allow you to enter the site for various reasons. This can happen to absolutely any node on the network. Moreover, with such an unstable browser like Internet Explorer. In order for the Microsoft navigator to trust a certain portal, it must be added to the list of trusted ones, for this:

Tips and tricks for resolving the "Object does not support the Sign method" error

To eliminate "Cannot sign data Error description: Object does not support Sign method" try reinstalling Lanit.Component in another distribution kit. When specifying the path, create a folder in the main directory of the C drive (for example, C: \ Lanit), or any other, in accordance with where your system drive is located. And also reinstall the individual KriptoPro certificate, update the program to the latest current version. Microsoft .NET Framework must be installed using Windows program and components.

For this:

In this window, you must check the box with .NET Framework 2.0, if there is none. This should help in solving the problem with the error “Cannot sign data error description: the Sign method is not supported.