Automatic voice announcement system horn ii. Multichannel automated warning systems series "Rupor

In accordance with the Microsoft Windows security requirements, introduced in build 1607.

This version of the module for sending SMS messages supports work with industrial modems of domestic production - iRZ TU32, which replace the discontinued Airlink GL6110 modems manufactured by the American company Sierra Wireless. At the same time, full backward compatibility with previously supplied models is preserved, which guarantees protection of previously made investments.

Feature updates

In addition to the main one, the system implements an auxiliary priority alert processing algorithm. In contrast to the main mode, where the priority of the subscriber determines the order of his calls within the framework of the notification attempt, the additional algorithm determines the order of calls within the entire session. So, the system will try to call the priority subscriber until the limit of admissible attempts has been exhausted, and only then will it move on to calling the subscriber with a lower priority. The auxiliary algorithm is interesting in situations where it is not the fact of notifying the maximum number of subscribers that is important, but conveying information to officials in order of priority.

In addition to the automatic synthesis of voice messages in Russian, it became possible to notify in the Kazakh language by the voice of Asel (Asel) produced by the RTC. Localization of the interface and the ability to send SMS messages in the Kazakh language are currently not provided.

In Rupor 1.5, the possibilities for configuring the parameters of interaction with voice GSM-gateways of third-party manufacturers, taking into account the individual characteristics of their telephone interfaces, have been expanded.

2017: Shout BLITZ

A system designed for prompt delivery of voice and text information messages, as well as for conducting mass polls in an interactive form in an automatic mode through various communication channels.

The Rupor.BLITS software is included in the Unified Register of Russian Programs for Electronic Computers and Databases of the Ministry of Communications (Reg. N1959).

Areas of use:

• Personalized informing of clients about the state of an individual account, availability of debt, terms and procedure of loan repayment, a reminder of the need for timely payment.
• Mass notification of the population and employees of organizations about emergencies.
• Informing employees of organizations about incidents at the enterprise.
• Proactive dialing to customers with call transfer to contact center operators.
• Monitoring the relevance of the contact information provided by customers.
• Informing consumers of energy sales companies, water utilities, housing and communal services, Internet providers about accidents and routine maintenance in the network.
• Advertising of goods and services, telephone marketing.
• Opinion polls and surveys in order to control the quality of service.

System functionality:

• Up to 120 concurrent sessions of speech interaction.
• Up to 400 simultaneous telephone calls with recording of answers.
• Developed system of separation of user rights.
• Possibilities for sending short text messages (SMS) using the SMPP protocol.
• Providing information in automatic mode, taking into account the time zones of the respondents.
• Support for sending short text messages (SMS) using GSM modems.
• E-mail informing.
• Opportunities to receive tasks from external information systems and return them the results of interaction in a structured form.

2015: "Shout II" release

The transition of the notification to the "Alerted by SMS" status now occurs only after receiving a "delivery report" from the operator's SMS center, which maintains confidence in the delivery of information to the subscriber.

If after SMS notification the "delivery report" does not come from the operator's SMS-center, you can restart the notification in manual mode. Adjustment of the acceptable waiting time for the "delivery report" and the number of attempts to send are now included in the advanced settings.

Redesigned the report form, improved visualization in the web interface. In the report, the list of intermediate statuses for notification by phone and SMS for each subscriber has been expanded, which allows monitoring the progress of the notification with high detail. In this release of "Shout II", the performance and stability of the software have been increased, including in the mode of integration with third-party information systems, and support for working with the HASP SL Pro software key has been implemented.

The "Rupor II" system is intended for contact centers, telecommunications, logistics companies and other organizations and allows notifying customers and emergency information in emergency situations around the clock.

Thanks to built-in speech synthesis and recognition technologies, "Shout II" notifies subscribers in the format of a familiar dialogue over the phone. It is also possible to send text messages - SMS or e-mail. The system allows you to simultaneously inform more than 100 subscribers via digital communication channels. This significantly reduces the time spent on notification, which is important in emergency situations or with a large subscriber base.

The main advantages of the "Rupor II" system are a flexible notification scenario, the convenience of forming tasks based on pre-created templates and round-the-clock work, taking into account time zones. The system provides information to subscribers at the permitted time, which allows for notification throughout the country.

In addition to the notification, "Rupor II" allows you to conduct a survey of subscribers without the participation of contact center operators.

“In a short period of time, the system makes calls to the contact base, making“ cold ”calls, but transfers only potential customers to operators, that is,“ warm ”calls,” explains Mikhail Khitrov, CEO of RTC. - “The system has a wide functionality, and its purpose may vary depending on the specifics of working with clients. This is why we anticipate demand for Shout II in all types of organizations, ”he adds.

Horn II provides individual information to subscribers via digital communication channels and is an automatic customer information system:

• voice notification via digital communication channels
• sending SMS and e-mail
• integration with CRM systems
• formation of personal messages.

System screen and telephone. Source: MDG

Main areas of application of the system

• informing clients about the state of the account, repayment of the loan
• informing the client about the debt
• advertising of goods and services, telephone marketing
• automatic dial-up on the subscriber base with transfer of calls to call-center operators
• informing customers and employees about the upcoming event
• informing consumers about network failures (power supply companies, water utilities, housing and communal services)
• emergencies

Properties

• the information system is controlled remotely using a web interface on any operating system
• capable of making up to 120 simultaneous calls (4 E1 streams)
• server work under OS Linux, work with modern communication lines
• rich basic functionality with the ability to customize it to meet the business requirements of the customer.

Functional

Data transmission channels:

• VoIP (SIP, H323)
• E1 / T1

• informing customers via telephone communication channels (up to 120 calls simultaneously), sending SMS and e-mail, notifying employees on PC monitors
• dynamic load distribution over telephone channels depending on the task
• simultaneous creation of up to 30 tasks for notification and work with them
• flexible call control settings, call script creation
• sorting tasks by scenario and importance
• loading the list of subscribers from the database for automatic dialing, editing the list in the system
• formation of subscriber groups for notification
• detailed reports with flexible filters on completion of notifications
• export reports to Excel file
• recording of all conversations
• monitoring the notification process in real time
• confirmation of listening to the message by the subscriber using a personal DTMF code, recognition of the voice response, the time period of the message sounding
• create a voice message by downloading a sound file or synthesizing Russian speech * VitalVoiceTM
• upon completion of informing the client, it is possible to transfer the call to the call-center operator
• connection of the system directly to a telecom operator or joint work with automatic telephone exchange 1C: Enterprise "in real time.

  Based on the results of the notification, a report is generated that can be loaded back into the system for further work - detailing the list of subscribers, creating a new one, etc.

  To integrate the "Rupor II" system with "1C", specially created processing is used for the configurations "Enterprise Accounting 2.0" and "Trade Management 10.3", which can be downloaded from the vendor's website.

  To receive data from 1C: Enterprise, Horn II uses the automated data exchange setting.

  System integration opens up new opportunities for 1C: Enterprise users, providing partial automation of work with counterparties and optimization of the information and notification process.

Purpose of the system

Automatic voice and text notification via telephone, cellular, radio and speakerphone channels.

System advantages

• Ease of deployment and scalability
• High speed notification of 100 subscribers in 7 minutes on 8 channels with a message length of 30 seconds
• Guaranteed notification of subscribers with confirmation of the fact of notification in various ways
• The synthesis of Russian speech corresponds to the highest quality class in terms of syllabic intelligibility, naturalness and recognition of speech in accordance with GOST R 50840-95
• Compatibility with warning equipment P-160, P-164, P-166VAU (Russia) and ProCom GmbH (Germany)
• Certificate of compatibility with the 1C enterprise management software package
• The Rupor system is recommended by the SZRC of the Ministry of Emergency Situations for installation in the structural units of the Ministry of Emergency Situations

• Emergency notification of employees of the enterprise and the public about an emergency
• Gathering of personnel
• Informing clients about services
• Informing consumers about debts and timing of payments
• Notification in cases of intrusion into the territory and violation of the perimeter

Functionality:

• voice notification over fixed and mobile telephone lines;
• voice automatic notification through the GGS equipment (up to 2 notification zones);
• sending text messages via SMS and e-mail;
• notification of subscribers to mobile phones through their "own" GSM-operator;
• formation of personal voice messages using VitalVoiceTM Russian speech synthesis technology;
• 5 voices of the Russian speech synthesis VitalVoiceTM;
• work with communication channels through a controlled switching unit in standby mode (separate dedicated lines for notification channels are not required);
• continuous monitoring of the status of notification channels (free / busy / open);
• filter phone numbers passing through the channel by number pattern;
• separate setting of the work schedule for each notification channel;
• binding of any notification task to a channel number or a group of telephone channels;
• setting priorities for alerting subscribers by number type (mobile, office, etc.);
• compulsory notification to all phone numbers;
• setting alert priorities and building task scripts depending on priority;
• remote start of tasks: remote control, IP-address, DTMF, SMS;
• guaranteed transmission of messages to each subscriber from the beginning of the phrase to the end;
• detailed statistics of the system operation;
• sound recording of the notification session;
• maintaining a database of typical messages.

System equipment

Model	Type of equipment	Description	Specifications	Image
STC-H249-01 / H248 (H248.1) *		For connection to analog telephone lines FXO / FXS	PCI interface, connection of DB-25F lines
BK-008	Switching unit	For independent switching of eight (four) telephone lines between PBX phones and a telephony card	Dimensions: 130x100x30 mm
STC-H305	External buttons board	To connect hardware task start buttons to the notification system	Radio station control via 3.5 mm jack, connection of RJ11 buttons
KK-136 / KK-052		One / two button cable for remote hardware triggering of jobs	Buttons with built-in LED, RJ11 connector

* Compliance of the boards with the requirements of the Russian Ministry of Information Technologies and Communications is confirmed by the declarations of the Federal Communications Agency.

Shout BLITZ

Purpose of the system

Main areas of application of the system

System advantages

• Innovative technology of speech interaction based on technologies of automatic synthesis and recognition of continuous Russian speech
• Dynamic synthesis of highly intelligible personalized messages in Russian, Kazakh and English
• Flexible possibilities of integration with external information systems
• Intuitive web user interface
• Highly detailed reporting
• Visual monitoring of work in real time
• Possibility of audio recording of the process of speech interaction
• Support for working in virtual environments
• Rich integration with third-party equipment for specialized tasks
• Low system requirements

Functionality:

• Up to 120 concurrent sessions of speech interaction;
• Up to 400 simultaneous telephone calls with answer recording;
• Developed system of separation of user rights
• Opportunities for sending short text messages (SMS) via the SMPP protocol;
• Bringing information in automatic mode, taking into account the respondents' time zones
• Support for sending short text messages (SMS) using GSM modems
• E-mail informing
• Opportunities to receive tasks from external information systems and return the results of interaction to them in a structured form

Functional characteristics of warning systems

Shout - system of automatic voice notification via voice communication channels. Purpose - automatic multichannel voice notification via telephone communication channels for a large number of subscribers.

Functionality:

• trigger alert:
  • via the software interface (by pressing a button or according to a schedule),
  • by pressing a button on the remote control (up to 7 task buttons),
  • remotely by a command from another public address system or telephone (DTMF code);
• simultaneous notification via 8 or more telephone channels or GGS;
• integration with address databases;
• recording a message using a microphone;
• formation of a message using the built-in speech synthesizer from the entered text;
• setting priorities in the list of notified subscribers;
• formation and use of templates for typical tasks;
• creation of a queue of tasks by priority of execution;
• suspension of the task execution;
• maintaining a database of typical messages;
• cyclic repetition of a voice message during notification;
• determination of the fact of notification of a given subscriber by the individual or common PIN (DTMF code) entered by the subscriber;
• recording the response of the notified subscriber;
• presentation of notification results and signaling of the end of the notification cycle in real time;
• generating reports in accordance with the priorities of tasks and lists;
• preparation of statistical reports based on the results of notification, printing, support for the editor of report forms.

Distinctive features:

• the possibility of flexible software regulation of the number of active notification channels;
• reliable establishment of the fact of notification of a given subscriber by the individual or common PIN entered by the subscriber and recording the subscriber's response;
• work with communication channels through a controlled switching unit in standby mode (separate dedicated lines for notification channels are not required; when working in notification mode, internal subscribers on these lines are disconnected only for the duration of notifications);
• high speed of notification: when using eight channels - 80-100 subscribers in no more than 10 minutes.

CAO set consisting of:

• Electronic I / O board STC-H249-01 / H248
• Public address system software Horn on N telephone lines and N zones of the GGS, 1 synthesis channel (two voices)
• Switching unit
• Set of connecting cables
• Microphone
• Documentation on CD
• USB HASP electronic security key

Notes:

• Notification systems for more channels are formed on the basis of 4 and 8 channel boards and GSM modems.
• PC with characteristics not worse: 2 core CPU, 4GB RAM, 120 GB, 1xUSB2.0, NxPCI, MS Windows 7/10 x64
• The cost of the kit does not include a PC and peripherals. The systems can be delivered in standard, industrial and mobile versions.
• It is possible to sell software as part of the agro-industrial complex. In this case, VAT is added to the cost of the software.