Many are interested in what to do if the package Not went through customshow to find out if the parcel is detained at customs, what to do if customs not missed the phonedelayed parcel from China.

Recently, there have been many complaints about the detention of xiaomi phones and other manufacturers, for example, due to the lack of FSB notification.

There can be a lot of reasons why the parcel did not go through customs.

Article 49

1. A decision, action (inaction) of an official of a customs house or a customs post in connection with the import into the Russian Federation and (or) export from the Russian Federation of goods, the value of which does not exceed 1.5 million rubles, and (or ) one vehicle (composition of vehicles).

2. A simplified procedure for appealing against a decision, action (inaction) of a customs or customs post official consists in filing a verbal complaint with a higher official of the customs or customs post, respectively, and in case of appealing against a decision, action (inaction) of the head of the customs post - to the head customs office, in the region of activity of which the given customs post is located.

3. Consideration of a complaint against a decision, action (inaction) of an official of the customs body in a simplified procedure is carried out immediately, and a decision on it is taken immediately but not later than three hours from the date of its submission.

4. When appealing under the simplified procedure, at the request of the person who filed a complaint against the decision, action (inaction) of the official of the customs body, the official of the customs body considering the said complaint shall draw up an act on consideration of this complaint in a simplified procedure, which indicates information about the official of the customs body considering the complaint, about the person who filed the complaint, a summary of the complaint, arguments and grounds for the decision and the decision taken. In the event of a refusal to consider a complaint against a decision, action (inaction) of a customs authority official under the simplified procedure, this act shall indicate the reasons for such refusal. The form of the act is determined by the federal executive body authorized in the area of ​​customs affairs. The act on the consideration of a complaint against a decision, action (inaction) of an official of the customs body in the simplified procedure is signed by the official of the customs body considering the complaint and the person who filed the complaint. A copy of the act on consideration of a complaint against a decision, action (inaction) of a customs body official in a simplified procedure shall be handed over to the person who filed the complaint.

5. Consideration of a complaint against a decision, action (omission) of a customs body official under the simplified procedure and adoption of a decision on it shall not be an obstacle to filing a complaint against a decision, action (omission) of the customs body or its official under the general procedure.

6. The act on consideration of a complaint against a decision, action (omission) of a customs authority official under the simplified procedure may be appealed in the general manner to a higher customs authority or to a court, an arbitration court.

If the complaint is considered orally and satisfied, you have a chance to return the package. With a written appeal, the answer will be given on about the 30th day, and by this time the parcel will have already gone back. If the complaint is satisfied, then it will be possible to try to recover the losses that you incur due to the fact that the package was returned to the sender.

If the complaint is denied, you can, according to the algorithm described above, write complaints about decisions to refuse to satisfy the complaint until you get to the Federal Customs Service of Russia.

If the Federal Customs Service of Russia also refuses, then you can only go to court.

More detailed instructions on appealing are in the article.

A selection of regulatory documents on parcels and customs, is

"Delay on customs"The status of the parcel, what kind of crazy status is it? Not one similar system for tracking parcels gives such a status, not to mention https://www.pochta.ru. So you can get a heart attack ... Judging by the forum, this status was removed .. .
quote"Status" delay on customs"- was taken from the Ali tracking system.
In fact, it duplicates the status from the Russian Post "transferred customs". I deleted the status so that it does not embarrass you.
RB593760685SG

Delay on customs, Incomplete delivery address, what should I do if the seller does not answer on my message, where I asked for the exact data, net weight in kg, the cost that they indicated and a detailed description? thanks for the answer!

Status source: "Import clearance failure". The Russian Post has not yet set this status. In some cases, it exposes and then the parcel either unfolds on the way back, or the customs authorities are waiting for additional data from the recipient.
Indeed, we have changed the translation of this status several times. But, they decided that it was better to "overdo it than not do it" and left a "delay on customs" - in case of a real delay, users will be informed in a timely manner.

Hello. Thank you for the information. Very in the subject - many packages hung in December.

Hello Luch-ik.

on customs AECA0002074620EN1 . note on

Point wrote:

Today's status Delay on customs"gone. Again" Released customs"November 9. He was put on the wanted list a week ago. There is still a month before the expiration of the protection period. I read that the phone can be found by IMEI and calculate the thief. Are there any chances on success to do it in this country?

We removed the delay status on customs. About was selected from the Ali tracking system, which, in turn, selected from the Russian Post the status "transferred customs" and gave it out as "Held by customs". And we, in fact, translated it as " delay on customs".
Find phones by IMEI, but for this you need to have documents from the phone on hands, come to the police and write a statement about the theft.

Dislboy wrote:

Hello Luch-ik.

Found a natural track related to December 2017 with a delay on customs AECA0002074620EN1 . note on time between delay and clearance from customs . 10 days and yet the shipment went through customs. This track can be used as an approximate delay in customs clearance after the FCS innovations from December 7, 2017.

PS: Wish me good luck in my waiting))

All parcels are shipped from China. Accordingly, there are many features that everyone should be aware of. Some users may have problems with customs for various reasons and have to. Let's find out in which cases it is worth doing and how not to be a loser.

In what cases is it worth opening a dispute on Aliexpress in case of problems with customs?

When should I open a dispute on Aliexpress?

According to the rules of the post office, until the parcel is received, it is considered the property of the sender. Accordingly, all responsibility regarding paperwork, search in case of loss, and so on, rests with the seller.

Moreover, according to the rules, if the client has not received the goods, then he has the right to demand a full refund. Also, if the need for the ordered item disappears, then after 30 days the purchase will be sent from the post office to the sender, and the buyer can make a return through. There were no problems before, if the goods did not pass customs control, it did not even matter for what reason. It was enough to send a screenshot that the parcel was returned back and Aliexpress transferred money.

Although, certain difficulties began to arise more often for those whose parcel was sent back or who do not want to pay the fee. If you open a dispute because of problems with customs, then you will have to choose one of the possible reasons.

For example, if the purchase does not have an invoice, license, certificate, it is counterfeit or the price of the goods is greatly underestimated, then the seller is responsible for this. But the buyer must ensure that the goods are allowed for import and, if necessary, pay the state duty. Thus, if you do not want to pay a fee or draw up documents at customs, then the money can be returned to you, but only the shipping fee will be deducted.

If you decide, then you will have to collect evidence within seven days that the parcel could not pass control due to the fault of the seller.

Street noted that it is very difficult to collect the necessary documents during this time, because only the request is registered within three days, and the documents themselves can be prepared up to 30 days. That is, it is extremely difficult to fit into the framework and not even through the fault of the buyer.

At the same time, it is not a fact that the seller has nothing to do with it. It happened that the seller did not fill out the customs declaration or accidentally indicated the value of the goods much higher and the purchase went beyond the limits and had to pay a large state duty. In addition, it also happens that the seller sends a copy of the brand, for example, a smartphone, but customs does not let it pass, since it is counterfeit. Or, the value may be greatly underestimated, which is obvious to customs officials.

Unfortunately, practice shows that less and less buyers win disputes when returning goods from customs to the seller. Basically, when a dispute escalates, people attach a screenshot that the goods are going to the seller and write that it is not their fault. But the mediators stand their ground and ask for a document with a seal.

The letters state that in the absence of the necessary evidence, a refund will be received, but the cost of delivery will be deducted. Although it also happens that the seller receives the funds in full, even if the purchase was detained at customs or a state duty must be paid for it. In the end, people are left without a purchase and without money, which is rather sad.

How to open a dispute on Aliexpress due to "Problems with customs"?

Dispute on Aliexpress - "problems with customs"

First of all, take your time. Please wait until the item is returned to China first. Then the seller Aliexpress he will see that the package is going to him and it will be much easier for him to agree to return the money.

Also, don't rush. Better try to resolve the situation directly with the seller. If you are sure that the package is being returned because of you, then agree to a return without shipping costs.

If the seller is to blame, then send a request in advance for a document that the goods didn't miss through your fault and only then start. So you can meet the allotted seven-day period to obtain evidence of the seller's guilt.

How to win a dispute on Aliexpress if there are problems at customs?

How to win a dispute on Aliexpress?

On one of the forums, a visitor claims to have won a dispute on Aliexpress in the following way:

1. To begin with, he sent a letter to the mediators that he lives very far away and he will have to wait a month for an official answer. At the same time, according to the universal postal convention, until the moment the order is received, all responsibility rests with the sender, and customs and postal agents did not notify the return in any way.
2. Screenshots have been added:

• Order from a personal account with a dedicated address
• Information from the tracking service, which shows that the purchase was held up by customs
• Also, a screenshot of Google maps was additionally attached, where the distance of the city of customs and the city of residence was marked

As a result, the aggravated dispute was won and no additional documents had to be provided. Remember, if you find yourself in a difficult situation and you do not have the opportunity to request the necessary documents, then try to repeat a similar scheme.

Video: Dispute on AliExpress - how to WIN GUARANTEED? Examples of disputes from experience

Today, many of us at least once in our lives used the services of foreign online stores and ordered the delivery of goods through various postal services. Any product purchased in a foreign online store, as well as a package from relatives living in another country, undergoes high-quality customs control. As practice shows, not in all cases the cargo passes the customs check without any problems. Very often he is detained by customs officers. Therefore, quite a few people are interested in the question of what to do if the shipment is delayed at the customs clearance point.

general information

Any private or commercial cargo that is imported into the territory of the Russian Federation from any other country is subject to customs control. And everything would be fine, but very often it happens that the parcel is delayed at the border. In this case, many fall into despair, believing that the cargo is lost forever. However, if the parcel does not contain any prohibited goods provided for by law, then it is possible to receive your cargo.

Reasons for the delay of cargo by the customs service

So, let's imagine that you ordered some product in a foreign online store, but received a notification that the shipment was delayed at the customs clearance point. What does it mean? Everything is very simple: you will not be able to receive the parcel.

This may happen for the following reasons:

• if the cargo is imported into the country without making a declaration and paying customs duties, then it may be delayed if the value of the parcel exceeds 1,500 euros;
• the total weight of the parcel exceeds 50 kg;
• the parcel consists of a large number of goods of the same group;
• any goods are prohibited for import into the Russian Federation.

These are the most common reasons why a shipment is delayed at the customs clearance point. What to do in this situation? This will be discussed further.

What to do if the parcel is delayed?

Most often, this problem is faced by ordinary citizens who, in order to save money or purchase exclusive goods, prefer to make purchases in foreign online stores. Delivery can be made by regular mail or by various companies providing similar services. EMS is the largest international shipping company. All of them are very convenient, because they deliver the parcel to the post office specified by the client. When the cargo arrives at its destination, the buyer is informed about this by SMS or registered mail. In addition, if the shipment is delayed at the customs clearance point, you will also be notified about this.

If the purchased goods are delivered by regular mail, then the client does not receive any notification, and he will have to find out the fate of the parcel on his own. This takes quite a lot of time, because first you will need to go to the post office, then check the status of your order with the seller, and then submit a request to the customs service.

Contacting the customs service

After you are really sure that the shipment is delayed at the customs clearance point, you need to contact the control service.

This will require the following documents:

1. An invoice from the seller confirming the purchase of the goods.
2. A document confirming payment for the goods.
3. Passport.
4. If the parcel contains the same type of goods that were ordered not only for themselves, but also for relatives, then photocopies of their passports will be needed.
5. Photos of each item included in the package.

Also in the customs service it will be necessary to fill out a special form, which lists all the goods present in the parcel, as well as their purpose. If the reason for the delay of the cargo is the excess of the cost or the weight limit, then you can pick up the cargo after paying the customs duty.

Storage periods for delayed goods

If the shipment is delayed at the customs clearance point, then the cargo is placed in storage. The maximum period is two weeks, of which the first 5 days are free, and the rest are paid by the owner of the parcel. If the cargo was delivered by airmail, then in this case the storage period is extended to 30 calendar days.

What goods are prohibited from being imported into the territory of the Russian Federation?

In order not to run into problems when sending goods, you need to know which groups of goods are prohibited from being transported across the border of our country.

These include:

• weapons and ammunition;
• narcotic substances;
• flammable and explosive substances;
• plants and animals;
• waste that poses a potential threat to the environment, as well as human life and health;
• materials promoting terrorism and containing pornography;
• alcoholic drinks;
• devices for collecting information;
• cultural heritage values;
• human organs;
• any Nazi-themed materials;
• jewelry and antiques;
• radioactive substances.

If the parcel contains any of the goods of this category, there is no doubt that a message will come stating that the shipment is delayed at the customs clearance point. How long will they be stored in this case? Any prohibited goods are subject to disposal, so they are not placed in storage. In addition, criminal liability may follow for trying to import many prohibited goods, so it is better to immediately abandon the attempt to bring them across the border.

How to avoid problems when shopping abroad?

If you plan to regularly order various goods from China, America, Europe or any other countries, then in order to avoid problems with their delivery, it is best to use the services of logistics companies. One of the largest in Russia is SPSR, which operates not only throughout the country, but also far beyond its borders. Thus, if your shipment is delayed at the customs clearance point, "SPSR-Express" will solve all the problems for you, provided that you have used the services of this courier service.

What services does SPSR provide?

The SPSR-Express company has become one of the national leaders in the field of cargo delivery in Russia and abroad. Most customers choose it because of the wide range of services that the carrier provides to its customers.

Among them are the following:

• fast delivery of parcels in Russia and abroad;
• postal transportation;
• courier services;
• package of parcels;
• storage of goods;
• notification of customers about the status of delivery;
• the ability to track the parcel online;
• delivery of goods to the address at a convenient time for the client;
• transportation of goods "from door to door".

The company works with both private and legal entities. If, however, the shipment is delayed at the customs clearance point, SPSR will notify the customer of the problem and help in solving it.

"SPSR-Express": delivery in the shortest possible time

Most consumers note the efficiency of the work of the company "SPSR-Express" and very fast delivery, regardless of the region of the country. The time that the parcel will be in transit may vary. It depends on the company or online store in which the goods were ordered, as well as on its remoteness from Russia. Within the country, the delivery time takes no more than two days, and if the parcel comes from abroad, you will have to wait about a week. However, if you compare its speed with other companies, then this courier service is indeed one of the fastest in Russia.

Convenient notification system

The company "SPSR-Express" is very popular among many shopaholics who prefer to shop online, also due to high-quality service. Clients receive SMS notifications about the status of their orders, and if there are any problems at the border, your order will be assigned the status: “Departure delayed at the customs clearance point”, which you will be instantly notified about.

Safety

Every person who ordered an expensive item in a foreign online store wants to receive it safe and sound, as well as in the shortest possible time. If the shipment is delayed at the customs clearance point, "SPSR" will resolve the issue very quickly, as the company takes its duties very responsibly, as evidenced by consumer reviews. According to customers, all parcels arrive on time, and there are never any problems with their safety. Not only the product itself is intact, but also its packaging.

Cargo tracking

The ability to track the location of a package is a very convenient service that any self-respecting company providing logistics services should provide. "SPSR-Express", being a national leader, provides its customers with such an opportunity. Having access to the Internet, you can always look at the order number on the company's website, where your cargo is currently located. If your shipment is delayed at customs, SPSR will update this information and you will be notified in time. Also, after the cargo arrives at the post office specified by the client, an SMS notification arrives informing that it is possible to receive the parcel. It is worth noting that due to some system failures, there may be delays in timely updating of information, but such situations are extremely rare.

Cost of services

The cost of logistics services has always been of great importance for consumers when choosing one or another courier delivery service. Especially the price issue has become very relevant in recent years. This is due to the fact that due to the devaluation of the ruble, there was a significant increase in the price of all groups of goods when purchased in the national currency. Therefore, each person tries to save on everything that is possible. In particular, this applies to the cost of shipping goods from the seller to the buyer.

As for the cost of the services of the SPSR-Express company, although they cannot be called the cheapest, they are nonetheless one of the most attractive on the market. Today, for example, many people order smartphones in foreign stores. When ordering through a logistics company, they will cost significantly less, including delivery, compared to a regular postal service. If the shipment is delayed at the customs clearance point, and LeEco smartphones, for example, or products from another manufacturer did not pass the test, the logistics company will immediately notify the recipient.

Thus, given the relatively low prices, high-quality service, fast delivery and a convenient order status notification system, it makes sense to buy goods in foreign online stores and deliver them to Russia through the SPSR company. In this case, consumers receive a full guarantee of the safety of the parcel on the way, and also minimize the associated hassle associated with delivery and customs clearance.

Many people met with the customs service in their lives. After all, it is through customs that all commercial goods, parcels from abroad go to our country. But not always the cargo passes without problems. It often happens that the goods at customs are detained by employees. What to do if the cargo was delayed, how to “win back” your package?

All goods, parcels, commercial cargoes, before entering, undergo preliminary control and inspection at the Federal Customs Service, in other words, customs or the border. But quite often people are faced with a situation of cargo delays at the initiative of service employees. If the shipment is delayed, this does not mean that it cannot be received. It is quite possible to pick it up if there are no goods and products prohibited for import in the cargo. The main thing is to be patient and find out the reason for the cargo delay.

What to do when the cargo is detained?

Often, delays are encountered by individuals who order goods for their personal use from different countries, including China. Their transportation is carried out by various services and organizations. The most famous is EMS. It differs from regular mail in that with the arrival of the parcel at the post office at the address of departure, the customer receives a notification letter or SMS on a mobile phone that the parcel has been delivered, and the customer can pick it up.

If the parcel was sent via this delivery channel, then the situation is somewhat simplified. The customer will receive a delay email. If the parcel was sent by regular mail, then the customer himself will have to find out where it went. It takes a lot of time, because initially you need to visit the post office, then contact the sender, apply to customs to find out the delay in the cargo.

If the cargo was sent using systems such as Regular Air Mai or EMS or regular mail, then you can check whether it is delayed by the following. When accessing this site, you will need to enter the number of the declaration and parcel. If “transferred to customs” is displayed, then you should call the company to confirm the delay and go to the customs service.

After it turned out that the cargo was indeed delayed, and not on the road, it is worth visiting the customs service in your city.

When you go to the customs service, you need to have the following documents with you:

1. An invoice from a store proving that the purchase was made at that store.
2. An extract or form from the bank confirming payment for the ordered goods.
3. Civil passport (original and copy).
4. Copies of civil passports of relatives. They are required only if the shipment was delayed due to the presence of the same type of goods. The customs service will need to explain that these goods were purchased for friends, relatives, acquaintances, etc.
5. A photo of the goods that are in the parcel.

After presenting all these documents, you will need to fill out an explanatory form, which describes in detail the name and purpose of all the goods that are in the parcel.

If the goods were delayed due to exceeding the weight limit and the total value, then you will need to pay a duty on it. The amount of the duty directly depends on the estimated value of the transported goods and the country. The customer is obliged to pay 30 percent of the amount exceeding the limit if the goods came from China. But it should be borne in mind that the cost of one kilogram of goods cannot be less than 4 euros.

Customs held up a package from China.

If the goods, for example, came from the United States of America, then the amount of duty will range from 10 to 30 percent, depending on the goods that are in the parcel.

Customs duties are paid in banks with a TIN code (citizen identification code) and a passport. After payment, a receipt is issued to the person. By providing a receipt at the customs service, a person will be able to pick up his parcel.

However, before the parcel is returned, it is opened by customs officers for additional verification. The customer must check the availability of all goods according to the declaration.

Storage periods for delayed goods

According to the current legislation, the goods can be missed in the customs service for no more than 14 days from the date of notification of the potential owner of the parcel. It is worth considering that the first five days are free. But for the next days of storage you will have to pay. If the parcel was sent by airmail, then the storage period increases to 30 days.