ASOS Hotline. ASOS Order Tracking

The British company ASOS was founded over 15 years ago and has since quickly become known as one of the largest European and global independent retail chains specializing in the sale of clothing. Asos constantly wins prestigious competitions and exhibitions. Since 2013, it has been successfully operating on the Russian market, has its own stores in Moscow.

Online store ASOS in Russia

The trading company sells quality products. ASOS in Russia is:

women's and men's clothing, shoes, accessories from world famous brands;
exclusive items from independent boutiques;
own ASOS line for men and women;
online consultations on style solutions;
current fashion news;
the ability to use the convenient ASOS shopping application for iOS or Android with a system of online orders, notifications, individual recommendations.

Benefits of shopping at ASOS

Shops in Moscow will give a lot of pleasure to those who, through Asos, want to touch the world of modern fashion.

One of the advantages of the Asos online store is outlet sales, where products are sold with discounts of up to 70%, sales, promotions. This makes it possible to purchase clothes, shoes, accessories of the most famous brands at significantly reduced prices. A convenient delivery system allows you to buy a thing from almost anywhere in the world. You receive it at the specified address and save time.

The store's website is distinguished by interactivity, professional communication with regular and potential customers.
Asos.com is the key to a quick and successful wardrobe solution.

The Asos online store cares about its customers. If you have a question about a return, write a request in any convenient form.

Not all women, and even more so men, love shopping. Tiresome shopping malls, waste of time and money. But thanks to online shopping, you can buy clothes and shoes quickly and easily. In addition, the network sells real brands at low prices, and this is the dream of any fashionista or fashionista.

ASOS is a British online store where you can buy any clothes, shoes and accessories. Underwear, jackets, dresses, swimwear, shirts, trousers, jeans, cufflinks - the assortment of this store can be listed endlessly.
Prices at Asos depend on seasonality. At the end of the season, you can find very cheap goods, and compared to domestic stores, the prices are much lower.
Each brand has its own size grid, but choosing should not be a problem. However, mistakes are inevitable, and you will have to make a couple of returns first.
Many users, if they need to make a return, have questions: how to contact the technical support of this online store? How to call? After all, there is not a single phone number on the site for contacting buyers. You will find answers to these and other questions in the article.

You should not be afraid of a return, as Asos gives money back quickly. In addition, if you did not receive the parcel, and it returned to the online store, then the money will be transferred without talking. If you need to return the parcel, just send it to the return address, and the company, upon receipt of the goods, will credit the money to the card or electronic wallet.

But it often happens that you need to call the online store and find out or clarify something. How to call Asos, how to contact Asos by phone? You will not find a phone number on the store's website, but you can write your question in a special form. To do this, follow these steps:

After registering, go to the Asos homepage. Click the Help tab at the top of the page.

A page with various information will open in front of you. Scroll down the slider and click on the "Ask a question" tab.

After that, the site will redirect to a page where you can ask a question. Check the box next to the line, depending on what question you have.

Follow all the steps that the site asks you to do and you will be given an answer.

This form is much more convenient than a call. After all, store specialists speak English, and not all buyers speak English, and they will not be able to formulate the question correctly.

If you do not want to write a message and then wait a long time for a response, then you can call Asos via messenger. How to do it? Everything is very simple:

Go to the main page of the site. Click "Help". Scroll down the page and click on "Connect via messenger".

You will then be asked to sign in with Facebook. Enter your details, click "Next", and ask your questions.

How to call Asos via messenger? Form of appeal

Through such an instant messaging program, you can find out everything that interests you - quickly and easily.

Many Asos buyers try to find an email address to write their question and get an answer. But this online store does not have an email address to write a letter. You can contact Asos specialists in another way, for example, via chat.

Go to the main page of the site. Scroll down the slider and click on "Talk to us" or "Ask a question".

You will be asked to log in to your Account to track your orders. Follow the instructions, write a question, and the answer will follow immediately.

Thanks to this form of communication, store specialists know by which order number you are interested in information. All data is displayed on their computer, and they transmit it to you in a chat response or other form of communication.

Asking a question through social networks is even easier. Also on the main page of the site, in the "Help" section, there are tabs through which you can send a question to VKontakte, ask on Facebook, send a Tweet. Click the appropriate tab and ask what you need.

At Asos, everything is done for the convenience of customers, and it only seems inconvenient at first glance, since there is no phone or email address. Choose any method of contact, and you will get a quick answer to your question.

Video: Win a holiday! Travel Guide to Zante Greece | ASOS Travel Guides | Becca Dudley & Venetia Falconer

On the website of which, shipments can be tracked using only the ASOS order number. Read on to find out how to track an item on ASOS.

Usually the order number is 9 digits, for example 277381482. Enter your order number in the search box above to find out where your ASOS order is located.

Also, all shipped orders are assigned a unique shipment number. The format of the departure number depends on the company that delivers your order and can be similar to ASO2505GB01699638201 (TRAKPAK), 3SCUB0040149 (Netherlands Post), RK706553386ES (Spain Post).

You receive a notification of the arrival of the parcel to your mailbox and after that you can pick up the order from the nearest post office by providing an identity document.

Sometimes parcels are delivered by courier EMS Russian Post.

Express delivery to Russia

If you select express delivery at the checkout stage, ASOS will deliver your order using the Skynet courier service, which cooperates with Pony Express in Russia. The numbers are similar to 056461845145 and the courier will deliver the order to your home.

As soon as your order arrives in Russia, the Pony Express courier service to which the order will be transferred will contact you to obtain your passport details, including the date of issue and the name of the recipient, and TIN. You will not need to deal with customs clearance yourself or pay for any additional services if you have not exceeded the monthly limit for receiving international mail (currently: 1000 euros or 31 kg per month).

As soon as your data is received, the courier service will release your package and it will be ready for delivery, which you will be notified by a message on your mobile phone

In order not to be confused about where to track your ASOS packages, track them in the Parcels app and on this site, our service will automatically determine by any shipment number or order number where to track your item and show you its current location and delivery status.

How to track a parcel from ASOS to Ukraine

You can track the package from ASOS to Ukraine on the wnDirect and TREKPACK websites.

Express delivery of ASOS parcels to Ukraine is carried out with the help of DHL and SkyNet, and you can also track the full path of the ASOS order to Ukraine on our service.

ASOS delivery to Belarus

Delivery of ASOS orders to Belarus is carried out by regular airmail, and upon arrival in Belarus, the package is transferred to BelPost, which delivers the package to your post office.

How to track a parcel from ASOS to Belarus

Tracking a parcel from ASOS to Belarus is no different from tracking to any other country. Simply enter your ASOS order number or tracking number on this page and click the Track button.

How to find out the track number of an ASOS package

The track number of the ASOS package can be found by the order number by entering it on the wnDirect website, usually it is a number in the format R ... ES, E ... NL or a number starting with 05 and then 10 digits, for example 056457895734.

Enter your ASOS order number on our service and we will find and show you the ASOS parcel tracking number.

Where do ASOS packages go?

Where ASOS packages arrive depends on the delivery method you choose, at the order stage, standard or express. Let's figure out where ASOS delivers with standard and express deliveries.

With standard shipping, the parcel is sent by Spanish Post, which delivers the parcel by airmail to Russia or Ukraine. Next, the parcel is transferred to the state postal service, Russian Post and UkrPoshta, respectively, which delivers the parcel to your post office.

For express delivery, the package is sent via Skynet, which delivers the package from the UK to Moscow and hands it over to the Pony Express courier service, which delivers the package in person.

All information about the post office where your parcel is located upon arrival or the date when the parcel will be delivered to your home with express delivery, you can find out on our service.

How much is an order with ASOS

You can find out how much an order is with ASOS before placing an order on the ASOS delivery times page, which shows the dates of delivery to your country if you place an order today.

For example, how much does it take for a package from ASOS to Russia when ordering in March 2018, the site shows express delivery in 4-5 days, standard delivery in 22 days.

Based on ASOS parcel deliveries to Moscow, St. Petersburg on March 12, 2018, the average standard delivery time is 10 days before arrival at your post office. To Vladivostok - 21 days.

ASOS delivery time to Russia depends largely on how far you live from Moscow. Because all orders with standard delivery reach Moscow in 4-5 days, then the parcel goes through the import procedure and customs in 1-2 days, and after that the terms depend on the Russian Post.

Our service uses ASOS parcel delivery statistics and takes into account the average time for a parcel to travel between cities in Russia to show you fairly accurate (80%-90%) delivery times for an ASOS parcel to your post office.

How long does it take for a package from ASOS

According to our statistics (6,000 tracked shipments from ASOS per week), a parcel from ASOS, on average, arrives in 7-10 days to the central part of Russia and 15-20 days to remote regions.

You will learn a more accurate forecast by tracking your order from ASOS on our service.

ASOS delivery delay

Do not worry about the delay in the delivery of your order. First, ASOS will always refund money for an undelivered order. Secondly, the delays are often temporary, and are associated with the workload of the Russian customs, the delay in the departure of the flight.

Be patient and use our service to find out the approximate delivery dates for your ASOS order.

ASOS Order Tracking Statuses

Below are the parcel tracking statuses that most often baffle.

What does In transit - Delayed linehaul mean? In transit delayed linehaul translates into Russian as In transit - Delayed transportation by a trailer (any land vehicle). Linehaul usually means the transport of goods by road between cities, over a distance of more than 100 km. So a linehaul delay is a delay on a transport link in the supply chain, say a breakdown, a strike, bad weather, or something else.

ASOS Boxberry returns and tracking

If you don't like an item you bought from ASOS, you can get a free return. Any Boxberry branch across the country will accept your item for return to the online store, even if you received your order using a different delivery service. If you return the parcel by another postal service, then the return will be paid. You have 14 days after making a return to return the item to a Boxberry collection point.

ASOS returns work through the ReBOUND Returns broker and with our universal mail tracker you can easily track your ASOS return through Boxberry.

Read more about ASOS return policy and how to make a return.

Contact ASOS

If you have any questions about the order and its delivery, ASOS staff will promptly answer all questions in

terrible store Purchase method: shipping

Problem solved

Pros: Large selection of things, and absolutely different and for every taste. That is why I originally attracted this service. Cons: Terrible support, customer service and ordering system. I really liked the jumpsuit, however, I missed the moment in October and it was sold out. For the next month and a half, I checked every day whether it was available through the application. And here it is a miracle, on Tuesday, 12/17/19, I found that this jumpsuit is available in the store and it is my size. I placed an order, got things for free delivery, made a payment. Happiness knew no bounds, since it was also supposed to arrive on December 31: a gift for both NG and my next birthday. Everything was fine for a day and a half, I received notifications from ASOS and from Boxberry about the order, I filled out the form for Boxberry with passport data. However, on 12/19/19, a letter arrives in the mail stating that I received a refund for this jumpsuit, since it was out of stock, but the rest of the order was sent to me. I was frustrated beyond description. It was the overalls that I wanted, and the rest is just a nice addition. I wrote to the support service, online chat, asking for a discount on one of the overalls of the same plan (the one I ordered had a 40% discount, and it did not disappear all these month and a half, I asked for a 50% discount, taking into account all the inconveniences and the fact that, through the fault of the stores, they send me an incomplete set, two similar models would have approximately come out at the same cost then, slightly more expensive) or cancel the order. (continued below, did not fit) Comment: It turned out that I had to cancel the order myself and already through Boxberry, since they sent it to me, they do not interrupt the work of the warehouse and calmly send this incomplete set without even notifying the client. “We made you a refund”, “we have such rules” and many other answers that seem to be a bot. That was the whole dialogue. Do you have a set? Yes, who cares, we have already sent, and you will receive a refund and a letter about this in a day or more. These are two different situations, as they tried to explain to me. They offered a 10% discount coupon. Everything. All the words of specialist Christina were in this for the 3rd and 4th and 5th rounds. They didn't try to help me, they didn't try to understand me (you don't need the rest of the order without this item? Who cares!), there was no attempt to keep me as a customer. No and no: "I have nothing more to help you with." There is no product, do the cancellation yourself, so be it, we will give a 10% discount. Terrible experience. I'm not going to buy more (try) anything there. I add: Boxberry cannot cancel the order (however, on the second appeal, they at least accepted my application for the future and my intervention is no longer required), since ASOS did not provide them with information (the weight of the parcels differs, for example, in tracking for them and for the UK service delivery), the second "specialist" sent me carbon copy answers, some one to one, as the first, adding that they, in fact, have access and information the same as clients, according to her. And they can't do anything, read the rules. We can’t cancel, Boxberry can’t, so wait at customs, they can’t cancel the order at the UK support service and they can’t provide me with information or contacts for cancellation (the P2P website does not have a direct live chat connection to cancel the order), this useless service support is all ASOS customers can count on. As a result, the specialist herself finished the conversation, the time was up - this is the first time for me. A disgusting company.

Nothing characterizes the Asos online store brighter and more spectacular than facts and statistics. So here are just some of the metrics:

The project started in its native UK in 2000, gradually opening new offices and adapting the site for users from all over the world. The Asos distribution center processes orders sent from 200 countries around the world. And in 2013, a Russified version of the site was launched.
The hypermarket presents products of more than 850 brands, including clothes of Asos' own production.
Asos has a virtual storefront of over 40,000 items, with collections being liquidated on a regular basis to make room for a thousand new items every week.
More than 6 million visitors scroll through the Asos.com website each month, half of them are registered users, the majority of which are regular customers.
The English online clothing store Asos is confidently one of the top three foreign online trading platforms according to residents of Russia and the CIS countries.
Numerous awards for first-class service, shopping experience, competent website and high achievements in the fashion market.

The company follows the path of development, improves service, controls the adequacy of prices, monitors fashion trends, allowing every fashionista to get the best with maximum comfort!

Iconic Asos clothing: quality without compromise

The site is aimed at young, creative, successful women and men aged 18 to 35. The catalog contains things for all occasions: everyday sets, holiday outfits, clothes for work, sports, leisure, parties and going out.

Pregnant girls will find a lot of comfortable and stylish things here, and petite women can no longer deny themselves pleasure and wear what they like, and not just what fits, because the creators of the site took care of them and stocked up on sizes that are rare for ordinary stores shoes and clothes.

Additional bonuses for those who choose Asos.com: easy site navigation and a convenient filter (by category, brand, size, color, price).

You can see every item in detail not only in the photo, but also see the model you are interested in in dynamics by clicking on the link with the video and being a spectator of the fashion show.

The assortment of the online store is multifaceted, but the main focus is on well-known brands from the middle price range. The premium segment is represented mainly by "democratic" collections available to a wide range of customers. Such luminaries of the fashion world as CALVIN KLEIN, DIESEL, DKNY ACTIVE, DOLCE & GABBANA, ESPRIT, KAREN MILLEN, LEVI "S, NIKE, VERO MODA coexist on one trading platform.

Asos.com - profit in everything!

The online store values its customers, and therefore sets fair prices, successfully withstanding competition, and at the same time does not forget to please with frequent promotions and generous sales. The Outlet section is a parade of trendy items with discounts up to 70%. During seasonal liquidations, recent releases are forfeited up to 90% of their original value.

Another option to save money is to use coupons, which are found both on third-party sites and on the official Asos.com. Promo codes are also sent to registered users along with newsletters, so subscribe to the newsletter and get ready for pleasant surprises!

Shopping begins!

Buying on Asos.com is a breeze. Go through the registration procedure, carefully and honestly indicating personal data, then place the selected products in the basket and go to your personal account to place an order. Payment can be made using a credit card or via PayPal. You have the right to choose standard delivery, absolutely free, regardless of the order value, but then you have to tune in to all sorts of failures that the Russian Post is famous for. By accepting the terms of paid express delivery, you will have to spend money (if you are not lucky enough to get a special promotion), but the likelihood that you will receive your package on time, in proper condition, at a convenient time for you, increases a hundredfold!

Please use only the Russian version of the ASOS website when placing an order and pay for orders in Russian rubles.

How to order on Asos

Successful purchases, satisfied customers, unique images - this is what the everyday life of the Asos.com team is filled with, which works to transform us!

ASOS shoe sizes

The conversion of dimensions was carried out in accordance with GOST RF

ASOS women's shoe sizes

RUSSIAN THE SIZE	ENGLISH THE SIZE ASOS	EUROPEAN THE SIZE	AMERICAN THE SIZE	LENGTH FEET (MM)
34	2	35	4	212
34,5*	3	36	5	220
36	4	37	6	229
37	5	38	7	237
38,5*	6	39	8	246
40	7	40	9	254
40,5*	8	41	10	262
42	9	42	11	270

ASOS men's shoe sizes

RUSSIAN THE SIZE	ENGLISH THE SIZE ASOS	EUROPEAN THE SIZE	AMERICAN THE SIZE	LENGTH FEET (mm)
37	5	38	6	237
38	6	39,5	7	246
40	7	40,5	8	254
41	8	42	9	262
42	9	43	10	271
43,5*	10	44,5	11	279
44	11	45,5	12	288
46	12	47	13	296
47	13	48,5	14	305

Shipping and payment:

Delivery: free standard (Russian Post), paid express delivery by courier service, free delivery in 6 days when ordering from 6000 rubles.
Payment: Visa, Visa Electron, MasterCard, Maestro, American Express, PayPal

Contact Information:

Send questions via the form: http://asos-en.custhelp.com/app/ask