Causes of incorrect work of the electronic signature and ways to eliminate problems. Solving common mistakes in sufd
Technical requirements
Java - Installation and Configuration
Mozilla Firefox - Installation
Connection to SUFD-Portal
Creating and sending a document in the SUFD Portal
Common Mistakes
Technical requirements
To work with the ARM DUBP Portal, it is necessary that the following technical requirements are observed at the workplace:
1. There is access to the Internet with an access speed of at least 128 kb / s, it is recommended for comfortable work 512 kb / s or more.
2. The following operating system must be installed at the workplace from which the Portal will be used:
2.1. Windows 2000
3. Additional software must be installed at the workplace from which the Portal will be used.
3.1. CIPF "Continent-AP" (provided by the FC authority)
3.2. CIPF "CryptoPRO CSP" version 3.0 or higher (provided by the FC authority)
3.3. Antivirus protection tools
3.4. Browser Internet Explorer not lower than version 8 or Mozilla Firefox version 3.6 and higher, it is preferable to use the Mozilla Firefox browser, because fewer signing errors when using this browser
3.5. Java version 7.67, 7.71, 7.75 etc with disabled option mixed code, but not higher than version 7.80
3.6. Certification authority certificate installed (provided by the FC authority)
Java - Installation and Configuration
Distribution version 7.67 : http://java. com/ en/ download/ manual. jsp# win
Additionally, you may need to install:
After installing Java, be sure to disable the check:
To do this, go to " Control Panel” and open Java,
Set parameter: medium.
Only after that Java is ready to work!!!
For information about "clearing the cache" - temporary files in Java:
Go to tab: General ;
Mozilla Firefox - Installation
On the latest versions of Mozilla Firefox, the developers refused to automatically launch the Java plugin, as it has security problems. To enable the plugin, follow these steps:
1. Click on the red plugin icon in the address bar and a message box will open.
2. At the bottom of the message box, click on the drop-down menu to the right of the “Enable all plugins” button and select “Always enable plugins on this site”.
Connection to SUFD-Portal
To work in the SUFD Portal, you must sequentially perform the following steps:
Establish a secure connection using the Continent-AP program.
Launch Internet Explorer or Mozilla Firefox browser.
Enter the link in the address bar:
The Registration window will open:
Attention! If the username and password are entered incorrectly 3 times , the user will be locked out for 10 minutes.
All work is done using the menu tree. In it, by opening branches, you need to select documents for work.
All buttons may not fit on the screen, to access the hidden buttons, use the arrows to move in the right direction:
Creating and sending a document in the SUFD Portal
Log in to the SUFD-Portal system using the link:
http://10.67.200.12:28081
For successful authorization, you need
establish a connection to Continent-AP!!!
Only after that you can start working in the SUFD-Portal.
Before you create a document, you need to make sure that you have selected the correct organization role. Changing the role of the organization occurs by selecting from the pop-up list in the upper right corner of the working window.
To create and send a document, do the following:
There are several ways to create a document in the system by clicking the appropriate button:
Create a new document
Create a copy of the document
Once the submission is complete, you can monitor the progress of the document by monitoring the status in the "Status (name)" column.
Common Mistakes
Question: How to view information from settlement documents in SUFD?
Information from settlement documents in SUFD is included in the statement, you can print it by opening the statement for viewing and select all files in the attachment container and click the "print" button.
It is necessary to check the Continent-AP connection again if it is successfully established, then the shield icon in the lower right corner next to the clock should turn blue.
Question: My account has been blocked.
If you entered your credentials incorrectly three times, your account will be blocked in accordance with the security policy within 10 minutes. After this period of time, you must repeat the authorization.
Question: If an error occurs when opening a document:
We go to the PPO "SUFD-Portal" by typing in the address bar:
http://10.67.200.12:28081
An authorization window will open. After that, you need to go to the IE browser menu item "Tools" - "Internet Options".
The Internet Options window opens. 
Go to the "Security" tab, select "Trusted Sites" and click the "Nodes" button. 
The "Trusted sites" window will open, in which you need to uncheck "All sites in this zone require server verification (https:)"
If the error has not disappeared, then call the RSBI department (,) and clarify whether this certificate is installed on the UFK server. 3. Problem when signing a document: empty "Cryptographic operations" window When signing a document, after clicking the "Sign" button, the "Cryptographic operations" pop-up window remains empty (Fig. 8). Figure 8. Empty window "Cryptographic operations" This situation occurs if Java is not installed on the workstation/there are problems with Java. - To solve the problem, you need to install / reinstall the required version of Java (version Java 6 Update 17) or reinstall the SUFD Portal using the configuration utility for the SUFD workplace - online (section "Information for clients" - "Electronic document management and ES" - "SUFD- online" - "Settings utility for the SUFD workplace" on the website of the Federal Financial Markets Service for the Saratov Region http://saratov.*****).
Notebook of the system administrator. thoughts. notes. solutions
We already wrote that with the transition to version 4.0 of the Crypto-Pro cryptographic provider, users of various systems working with digital keys began to experience all sorts of problems. For example, when generating new keys in the BC interface of the Russian Agricultural Bank, users using the Crypto-Pro CSP version 4.0 received an error about the absence of the necessary cryptographic provider and was solved by installing a random number generator (RNG).
The problem did not bypass the users of SUFD. Signing error cryptsignmessage 0xc000000d is the topic of our today's article. Why it appears and how to fix it - we figure it out together.
So, the error of the Crypto-Pro program when working with digital signature keys, issued under the number 0xc000000d, appears mainly on 64-bit operating systems (Windows 7, Windows 8, Windows 8.1 and Windows 10) and server platforms that have such a bit depth.
Arh-sufd-portal.ru
Make sure that the browser plugins "Java Quick Starter 1.0" and/or "Java Console" are enabled (the plugins can be viewed by going to the Firefox browser "tools-add-ons-extensions") 4. When opening or signing a document, a warning window appears.
Attention
Figure 9. Warning window If a window appears as in Figure 9, then you need to check the "Always trust content from this publisher" checkbox and click the "Run" button. If a window appears as in Figure 10, then click the "No" button so that the resource is not blocked.
Figure 10. Blocking window To prevent this window from appearing in the future, you need to go along the path "Start" - "Control Panel" - "Java", go to the tab "Advanced" - "Security" - "Mixed code (sandboxed vs. trusted) ” and select the item “Disable verification”. 5. After pressing the sign button, a window appears with the error “Cant find private key…” Figure 11.
Solving typical problems when working in the sufd portal
General Information The necessary software for working in the SUFD Portal is contained in the configuration utility for the SUFD-online workplace, located on the website of the Federal Financial Markets Service for the Saratov Region http://saratov. ***** in the section "Information for clients" - "Electronic document management and electronic signature" - "SUFD-online". After installing the Portal, you need to make sure that the Java software is configured correctly. To do this, you need to go along the path "Start" - "Control Panel" - "Java", go to the "Advanced" tab and check the boxes according to Fig. 1. Fig. 1 1. Error when signing a document: blocking a pop-up window During the operation of signing a document, after pressing the "Sign" button, a message about blocking a pop-up window appears (Fig.
2). Figure 2. Blocked pop-up message The signature window is a so-called pop-up window.
Signing error cryptsignmessage 0xc000000d sufd
To fix it, you need to edit the registry. If you do not have skills above the average computer user, use the help of comrades who are more knowledgeable in this matter or do everything clearly according to the instructions. Press the key combination Win+R. (Win is the key on the bottom row of your keyboard, branded as a window).
In the Run window that opens, type regedit and press Enter. The registry editor will open, it will look something like this: Next, we need to export the HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Cryptography\ and HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Cryptography\ registry branches.
Info
We sequentially open these two branches and do data export. To do this, right-click on the required line and select "Export".
Sufd signature error
Problem: Solution: 1. We can not enter the SUFD, we enter the login and password, but when you click the "Login" button, nothing happens. Clearing cookies, browser cache. Delete saved passwords in CryptoPRO. Control panel - CryptoPRO - tab "Service" - button "Delete remembered passwords" - check the box "User" and click on the "OK" button.
Clearing Java Cache. Control Panel - Java - "General" tab - "Settings" button - in the window that appears, click on the "Delete files" button - click on the "OK" button. It is advisable to do these procedures every day, before starting work with the portal.
And also check if your system time (date, time zone) has gone astray. 2.
Sufd portal signature error
If you have Internet Explorer 7,8,9, then you need to add two SUFD nodes to trusted nodes: s1500w03.ufk15.roskazna.local, sufd.s1500w03.ufk15.roskazna.local; and reset the security settings for these sites to low (To do this, go to the "Tools" tab - "Internet Options" - the "Security" tab - the "Trusted sites" item - the "Nodes" button, in the window that appears, add two sites: https: / /s1500w03.ufk15.roskazna.local https://sufd.s1500w03.ufk15.roskazna.local and click the “Close” button. - in the drop-down list, select "Low" - click the "Reset" button - in the warning window, click the "Yes" button and click "OK", close the "Internet Options").
sufd signature error certificate verification error
If you have Mozilla Firefox, then in the "Tools" - "Settings" - "Content" tab, in the "Block pop-up windows" item, uncheck the box and click the "OK" button 20. Attachments do not print Go to a document that contains attachments, tab "System attributes", at the bottom there is a field "attachments", put a tick in the field "GUID" and click on the "Print" button. 21. The document does not pass documentary control When passing documentary control, there are 2 groups of errors: non-critical (yellow icons in the list of errors) and critical (red icons in the list of errors). The elimination of critical errors is a prerequisite for passing the documentary control of the document. 22. After the documentary control, the signature button is inactive. After conducting documentary control, the Business Status should become “Entered”, and the Transfer Status should become “Entered”.
Error creating signature in sufd
If the Transfer Status is "None", then the documentary control has passed incorrectly. It is necessary to roll back such documents to the “Draft” status using the “Revert transfer status” button and re-carry out documentary control. After that, the signature button should become active. 2. The second option is possible if the signature button is inactive, even if the documentary control passed correctly. In this case, you need to go into the document for editing and check the document using the "Check Document" button. After that, exit the document, update the list of documents, the signature button should become active. 23. How to select all documents Select one document from the list and press Ctrl+A. After that, you can carry out documentary control and sign the documents of the entire selected group.
When signing a document in sufd, a certificate signing error occurs
Control Panel - Internet Options - Contents tab - Certificates button. Check if the Java version corresponds to the recommended one (see step 1 for how to enter and click the “About” button, it should be 6 update 17 or higher). Is Java allowed to run, are Java plugins enabled? If Mozilla Firefox, then in the "Tools" tab - the "Add-ons" item - in the "Extensions" and "Plugins" tabs, everything related to Java should also be included).
When authorizing in the SUFD Portal, the error “HTTP 500 ERROR” appears. This error means that the UBP code (the code of the budget process participant) of the organization is not tied to user accounts. To solve the problem, you need to contact the information systems department (9. When signing a document, the error “No certificates / No valid certificates found” appears. The error can occur for several reasons: 1) Valid certificates are not installed - you need to install the necessary certificates. 2) The working machine has the wrong date and time - you need to set the correct date and time! 10. Problems with the SUFD Portal in Windows 7 For stable operation of the SUFD Portal in the Windows 7 operating system, you must run the Portal (Mozilla Firefox browser) as an administrator.
Many procurement participants, regardless of experience, face the problem of correct work on the electronic trading platform. These errors may be discovered at any time, including during the electronic trading process.
The consequences can be very different, namely:
- Not submitted in time application for participation in the competition
- Lost e-auction
- State contract not signed on time
The three most common problems in working with an electronic signature
- The certificate of the procurement participant is not displayed on the electronic platform
- Electronic signature does not sign documents
In fact, there can be much more errors, but we will analyze the main and their causes, as well as outline possible ways to fix problems.
The most important thing is to remember that for the electronic signature to work correctly, you must use Internet Explorer at least version 8 and, preferably, no higher than 11 (with version 11 there are no guarantees that the signature will work stable).
The signing key certificate is not visible on the site when trying to log in
In this case, the error is caused by several reasons at once, namely:
- Incorrect configuration of the signing key certificate
- Internet browser configured incorrectly
- Certification Authority Root Certificate Missing
How to solve a problem?
First of all, you need to make sure that you have correctly installed the public part of the certificate into the personal part through the CIPF (Crypto Pro). In this case, the version of the installed program is suitable for the type of your operating system.
Then, in the settings of the Internet Explorer browser, you need to add site addresses to trusted sites and enable all ActiveX controls.
Electronic signature gives an error when signing documents
Typically, this error occurs in a number of cases:
- CryptoPro license expired
- Inserted media with a different certificate
How to fix it?
To do this, you need to obtain a new license by contacting the Certification Authority. After the license has been successfully obtained, you need to launch CryptoPro and enter the license serial number.
In the second case, you need to check all closed containers (carriers) inserted into the computer's USB port and check that the correct certificate has been selected.
The system gives an error when entering the electronic platform
This error can be caused by a combination of the reasons listed above. As practice shows, such an error primarily appears due to an incorrectly installed Capicom library. We recommend that you check the presence of the installed library on your computer and pay attention to the need to copy 2 system files with the .dll extension to one of the Windows folders when using a 64-bit system.
In order for you to avoid such mistakes, before installing an electronic signature, read on installing and configuring an electronic signature or order an issue and configuration of an electronic signature in our company.
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Solving common mistakes in sufd