Why on the phone running Android YouTube does not work and what to do to the user. YouTube does not work on Android: solving the problem

YouTube and Google Play (he Play Market) is probably the two most popular and necessary programs on Android. Without the first, it will not be possible to see your favorite video, and without the second not to install on a tablet or a smartphone some kind of program, or the game. I think everything will agree with this.

And very sad when youtube or Google Play does not work. It is when connected to the Internet for Wi-Fi. And it happens quite often. Not so long ago, the site was published on this topic. He has already collected not few comments, so I decided to make a solution to this problem in a separate article. I'll tell you about the decisions known to me. Which, judging by the reviews, really work.

And the problem is next. We take your phone, or the tablet that works on Android and is connected to the Wi-Fi network, open the same YouTube, and there is an error: "Check the connection to the network" and a gray exclamation mark.

And in the Play Market through the same Wi-Fi connection error appears: "There is no Internet connection. Check the connection to Wi-Fi, or a cellular network and try again."

Although our smartphone is connected to Wi-Fi. It can even be seen in the screenshot. not. In the browser sites open. So the Internet is working. Other programs also have access to the Internet.

Important moment: Through Mobile Internet (3G / 4G) everything works. Play Market allows you to install applications, and the video in YouTube is displayed and reproduced. It does not work only through Wi-Fi. And as a rule, only through some specific Wi-Fi network and on all Android devices. And maybe on others too. It does not matter.

Problem: There is no access to these two services from Google when connected only to some specific wireless network. Through another connection to the Internet, everything works.

If you have youTube and / or Market via any connectionEven through a cellular connection, then in the article I will also try to collect decisions on this problem.

To start:

Restart your phone, tablet, Android TV console, or what you have there.
Restart your router. If there is such an opportunity.
Check youTube and Market through another Internet connection. Mobile connection, or other Wi-Fi network.
Try to open some kind of site in your mobile device browser. You can try to go to the same YouTube. If the browser also does not work, different sites do not open, then see the article.
It is advisable to check whether everything works on other devices.

After these actions, you must approximately understand what exactly the reason is. Well, repel from the results of these checks if you ask a question in the comments.

Let's start with the main decision.

Change DNS in Android, if YouTube and Play Market does not see an internet connection

As practice shows, it is the change of Wi-Fi DNS addresses that helps get rid of this problem. Why is this happening? Honestly, I do not know. Whether due to problems with DNS servers from the provider, or something in the router settings.

Therefore, we need in the properties of the "problematic" Wi-Fi network on the phone to register DNS addresses from Google. Or register these addresses in the Internet connection properties in the router web interface. Consider both options. But I recommend to start checking everything on my Android device. If you work, and you have several more devices with the same problem, then you can try to change the DNS on the router.

Show on the example of a smart samsung. But strong differences between other devices should not be.

Go to the settings in the section "Connections" - "Wi-Fi". Click on your network and keep. A menu should appear where we need to choose something like "Managing Network Parameters".

This is a DNS address from Google. About which I told in the article :.

We check that the proxy is disabled (no) and save the settings.

After that, everything should earn.

One moment: In Android, there is no possibility to specify only static DNS, and the IP and the gateway receive automatically. And it is not very good. As disabling DHCP (automatic receipt of all addresses from the router)We installed a static IP address. In my case, 192.168.1.164. And if when re-connected to this network, this IP address will be occupied, then we will not be able to connect. Unless to reserve this IP address in the DHCP server settings on the router.

Therefore, if you have problems with connecting to a Wi-Fi network, then know that most likely it is due to static addresses. Simply change the latest digit in the address (from 100 to 254), or back in Android settings, place DHCP. And DNS addresses can be prescribed in the router settings.

Showing how to do this on the example of the TP-LINK router.

After that, all devices that are connected to this router will use the DNS addresses installed.

I hope you managed to solve the problem with access to YouTube through the application and the Google Play store.

Advanced connection error solutions in Youtube and Google Play

It is possible that these two applications do not work even when connected to different wireless networks and via mobile Internet. In this case, check if the Internet works on the smartphone. You can simply open some kind of site in the browser. If the Internet does not work, it means that we solve the problem with connecting. At the beginning of the article, I gave a link to the page, where everything is described in detail.

Well, let's consider some more solutions that can be useful.

I am waiting for feedback from you. Be sure to write whether these solutions helped you. If you helped, what exactly is. You may have managed to solve this problem with another way you can share with us in the comments.

Sometimes users face a problem when youTube does not work on Android - the application does not start, it starts, but flies with an error, the videos are not played or they are badly loaded, although the speed of the Internet is good and there are other similar things.

Such phenomena can appear on both the phone and on the tablet, when connecting via WiFi or when working with the usual mobile Internet. No matter how the problem with the non-working youtube on Android showed itself, the reasons for its occurrence are almost always the same.

Why is this happening

The most common cause of the problem with the ITUBE disabled on Android is updates. If YouTube stopped working after the update occurred, it means that the reason is exactly in this. In this case, no error does not appear most often, and the application simply crashes.

Although the option with some error is possible, but this takes place extremely rarely. The fact is that the update can be done incorrectly, which is why there are compatibility issues. And if the operating system does not know how to work with new information, it, respectively, will not start anything.

The second reason for this problem may hide in the cache. These are temporary data that clog the system if you cannot delete them. In any operating system there is some kind of cache and if nothing to do with it, he will definitely break the system with garbage.

In our case, this cache can be too much, and the system simply will not have time to process it or will process it for a very long time, up to the fact that it will generally take out due to the fact that there is some time limit on the download. It may also be that the system "realizes" its inability to handle the entire cache and simply will not start the YouTube application on the phone or on the tablet.

Finally, the third reason is that some other information belonging to this application, it loads it too much or simply affects it. So in this information, viruses can be cooked or something else that the system cannot process at all, therefore, again, it will simply turn off or some error will appear.

It happens that YouTube stopped working immediately after loading or viewing some roller. So, the reason exactly in it and it is necessary to be simply removed. However, removal and all other data does not prevent, because it is impossible to say for sure that the reason is in a particular file.

So, now we know why youtube is not working on Android. Now we will analyze how this problem is solved.

Solution to the problem

In fact, there are only two ways to solve this problem. The first of these is to delete updates, cache and other data related to this application.

This is done as follows:

You must first open the settings and find the item called "Appendix" there.

Now go to "Application Manager".

In the list of applications you need to find YouTube and click on it.

The user will see the page of this application. Actually, there are all the necessary buttons in order to perform the actions you need. First you need to click on the "Memory" inscription, selected in Figure No. 4 with green. In the menu that opens, by pressing the corresponding buttons shown in Figure No. 5, the user will delete the cache and other data that may not produce the system normally. And if you press the options (this item in Figure No. 4 is highlighted in red), a menu will appear, consisting of only one item - "Delete updates". By clicking on it, the latest updates will be deleted and the application will return to the state in which it was before the update.

Important: All actions under the described instructions were performed on the device with the Android operating system 6.0.1. In earlier versions, most likely there will be no task dispatcher. That is, when opening an application, a list of all available applications will be immediately displayed. The rest of the process is the same.

If all of the above does not help, you can still try to reinstall the application. To do this, it must be deleted, then re-download to PlayMarket and install. It is best to do it through WiFi, since the application weighs a lot. To remove YouTube, it will be best to use the Clean Master program.

Below you can see the cache removal instructions, other data and update on the older version of Android.

Android is one of the most popular mobile OS in the world. In recent years, it has a high level of stability, optimization and functionality. But even the most worked product is not able to get rid of failures. One of these problems is Yutuba for Android. In case of error, you do not need to panic, demolition settings or run to the service center. The problem can be solved by several simple methods.

To find out why youTube does not work for viewing the rollers on the tablet or phone, you can, analyzing the behavior of the system and possible reasons:

Updates are one of the most frequent ailments. If the utility ceases to work correctly after downloading changes in software code, then the likelihood is that the reason lies in them. Sometimes when you start YouTube chops the error. The whole point is that the developers also allow inaccuracies. They may incorrectly work compatibility, which is why the device cannot interact with the utility. The system does not understand how to reproduce information and gives a failure.
Cash is a temporary file base, which sometimes simply clog OS (they must be deleted in a timely manner). It can cause an error when starting YouTube. Any OS interacts with the cache, but if its volume becomes too big, then unnecessary files simply interfere with work. The utility is not capable of treating large amounts of information at a time (some of it is not needed) and gives an error. Also, YouTube can leave a lot of strength to read information, whereas the exact time is given to the launch (by its end, the program closes).
Loading RAM - another application does not provide a system to function steadily, taking all the resources. Often in such a situation we are talking about viruses or other malware.

SPoperations solving the problem

In such a situation, the main thing is not to panic, running with questions what to do. The problem with the non-working YouTube is not critical and is easily solved in several actions, after which you can safely continue viewing the clips on the tablet or phone.

Clean the data in the application

When a problem is detected, try to extract the cache and remove the interfering files, shipping services Google Play.

Go to the system settings menu and find the application string.
Open the full list of all programs, tapping on the inscription "All" at the top of the display.
Find YouTube among utilities.
Click on it.
A detailed menu of working with data on the program will open.
Sport further and find the inscription "Clear Cache" (the procedure happens instantly, but on weak devices can be delayed, especially if a large amount of information has accumulated in the program).
Sports up and tap on the "Erase Data" row.
Try to go to YouTube, if it did not work out - reboot the phone. If not, it's not a cache.

Full reinstalling application

If the data cleaner did not help you need to completely remove the application and all the latest updates. Process:

Go to "Applications" in the Settings section.
Find YouTube.
Click Delete.
Restart the phone and download the service again.

In such a situation, all versions of the program are deleted, which during the time of use have been updated.

Reset to factory settings

This method will delete all the data and programs already loaded into the smartphone. It is recommended to pre-create a system backup and copy all photos and important files to a separate media.

Method number 1:

Go to the Settings section and open "Restore and Reset".
Find the "Reset Settings" tab. After opening, the built-in service deletion service will open.
After the device reboots, and you will need to re-enter the Google account and download the program to the machine (you can use backup).

Method number 2 - Android Recovery:

Turn off the machine and press the "Home - Power - Power - Power" keys simultaneously or simply "Power - Volume" (if no "HOME").
After activating the screen, release the "power", but other hold for another 10-20 seconds.
Using the volume buttons, select "WIPE DATA / FACTORY RESET", Power - Select.
Follow further instructions.

With the operating system andoRD need to behave carefully.

Phone with root rights

The reason may be in them, sometimes changing files leads to failures. You need to reinstall. Delete the application from the market and download the usual APK file from a third-party (reliable) source (open the settings and in "Security" check - "install from other sources").

Check for updates - they can correct the problem. Another reason is Android. Perhaps the developers have released an additional patch to fix "ailments" of your version - update the system.

Check out feedback under the program in the markete. If in the comments many complaints about a similar situation, then the output is one - wait.

Conclusion

Google is a huge company, which if it makes mistakes, it is rare enough and quickly corrects them. Try to solve the problem with one of the above methods, if it does not work, the case or in the phone itself (breakage) or in the developer.