Asos support phone number. How to order with ASOS

Any customer using the services of virtual counters of online stores faced the issue of returning goods that did not fit in size, turned out to be defective, ordering back to the store by mistake.

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The issue has gained relevance due to the number of stores, of which there are more and more with each, the variety of goods offered, their availability and reasonable prices.

What is the peculiarity of the outlet?

Asos.com is the UK's online marketplace, essentially a major online store. The trading floor was established in June 2000. She attracts the attention of customers with a wide range of quality products. Its main advantage is the unique opportunity that allows customers to select all the elements that make up various types of clothing. With the help of the products presented in the store, you can create your own unique image with an individual style.

The store sells branded goods all over the world. The range of products offered includes:

clothes for men, women,
cosmetic products, including perfumery;
bags for various purposes;
all kinds of accessories from different materials.

It presents products that meet the latest fashion trends. The official website of the Asos.com store contains more than 40 thousand items of goods, which are created by modern famous and young designers together with clothes from the collection of the ASOS brand.

The store gained popularity among customers by providing some services, for example, by sending a customer a promo code for a 10% discount to his email address, while addressing by name.

The store informs the buyer about the date and time of delivery of the ordered goods, which, at the request of the client, he changes to another date. In addition, here you can view not only things separately, but also fashionable images - sets of individual items.

On the UK trade resource, you can order gifts for loved ones, children, friends. He gives each customer the opportunity to purchase exclusive clothing and accessories. An advantageous feature of the trading platform is the provision of discounts and additional bonuses. He makes exclusive offers to new customers.

A support service is organized at the store, which can be contacted for advice on the return of goods through:

a special page posted on the official website, from where the answer comes immediately or within 24 hours;
social networks "VKontakte", "Facebook", to which the answer comes within one hour.

Communication, written requests are carried out in Russian, so there is no need for knowledge of English.

Return of goods to Asos

The store provides the opportunity to return the goods if the buyer wants. It should be in its original form, with tags, in the package. Shoes should be put in a box from the store.

According to the rules established by Asos, residents of the Russian Federation have the right to return the goods, although there is a restriction on exchange for them. But each returned product is subject to a thorough examination, which is carried out throughout the day.

If the returned goods have been verified, the money will be returned to the bank account.

Otherwise, it is sent back to the buyer. To return the product back, you must comply with certain conditions in force in the online store.

These include:

the integrity of the packaging;
safety of labels, tags;
the integrity of the goods.

Moreover, it must have an impeccable presentation, that is, be clean, neatly folded, not worn. According to the rules, the store does not accept back goods that have a (+) sign next to the name, but this is very rare. For example, underwear cannot be returned.

The buyer has the right to return the goods to the ASOS store according to the rules within 28 days, counted from the next day after receiving it. The store offers its customers two ways to return goods by mail or its SKYNET service, which the buyer chooses at his own discretion.

Did not fit

Many buyers are interested in the question: “how to make a return of goods, which for some reason turned out to be unnecessary, the sent item does not fit well on the figure, did not like the color or shape.

If the goods ordered in the "ASOS" store for any reason did not suit the buyer, then the return procedure is considered normal. The goods are packed neatly in the proper packaging in which they were sent.

If the packaging has become unusable, then you can put it in an ordinary plastic bag. The store makes the final decision on further actions after checking the returned goods.

Marriage, defects, damage caused by the seller

The procedure for returning the defective goods back is carried out upon request, which is drawn up in writing.

It must be sent to the store's support service, choosing the most convenient of the possible methods:

In the appeal, you must indicate the reason why the goods are returned to the store, the full name of the goods, its article, found defects, attach a photo that confirms the information.

After some time, an answer should come from the store, which contains instructions explaining further actions. Usually, in case of minor defects in the product, the store asks to leave it with the client. If they are significant, then he is asked to return. The store sends a form to send it back. As a rule, postage costs are indicated in the return form, or a personal discount code is entered into it to place a subsequent order.

Having filled in the necessary documents, the customer sends them back together with the returned goods in the Latin alphabet. Alternatively, you can scan the form, then email it and the postal receipt to the store's address. The same should be done if by mistake the store sent the wrong product that was ordered.

Registration

When returning the goods back, a cover letter is not required, since according to the instructions of the store, only the invoice is drawn up.

Documentation

In the parcel with the goods, when the store sends it to the buyer, the document "Invoice" is put, which is a consignment note. It must be completed when making a return.

When filling out, you must adhere to the following rules:

in the "Refund" column of the "invoice", a tick is put in the form of the letter "V";
in the return column "Reason Code" the reason for returning the goods back to the store is indicated, for which a "number" is indicated for the reason. The consignment note contains a number of reasons, listed sequentially in numbers from 1 to 8;
in case of loss of documents, you can use the official website of the store, where samples of documents are posted. after printing out the required document, fill it in in Latin letters, put down the date of the order "Order Date", the number of the order "Order Number".

Dispatch

The goods are sent through the postal service in the form of a parcel post. It is allowed to enclose several purchases in it, but each of them must be packed separately and an invoice must be attached. The parcel post can be sent in the form of a simple or registered mail with a notification.

All papers are filled in Latin letters, including the recipient's address.

If you put an order code on the parcel, then the processing process when it is received by the store is slightly accelerated.

Also, two copies of the customs declaration form CN-23 are drawn up in English, where you must fill in the "From" and "B" fields. The declaration describes in detail the contents of the parcel, the value of the goods, their quantity, tick the category of shipment in the item "Return of goods". At the bottom, in the right corner, put the date and signature.

As usual, it is delivered to its destination within three weeks. The official website of the store contains information with the address where the returned goods are delivered. The cost of postage depends on the weight of the parcel, its type and the presence of a notification.

Refund: terms, shipping compensation

If the store accepts the goods back, then it sends a message to the buyer about the timing of the receipt of the returned money to the bank. He guarantees the return of money paid for the purchased goods in the continuation 5-10 days, but in practice, they arrive in a bank account within two weeks, depending on the bank. The online store "ASOS" refunds money for the purchased goods in full.

The transfer of money is usually notified by a message sent to the e-mail of the buyer.

Perhaps one of the most attractive services of the ASOS trading platform is free shipping and hassle-free returns. The store informs about the conditions of the return, its terms, about the payment of compensation in a letter that the buyer receives a few days later.

When returning an item at the buyer's discretion, the store will not reimburse the shipping costs. If a defective product is returned, then the store will cover all costs. He will also reimburse the costs of returning goods that were sent in by the store's mistake. Payment of compensation for delivery costs, sending by the store is made within 48 hours.

To receive compensation for expenses, you need to scan the receipt issued by mail for sending the parcel post and send it to the store by e-mail. In this case, shipping costs will be refunded immediately. When you send the return form via the mail, the money is transferred after the store receives it, so the refund procedure is a little delayed.

Asos online store takes care of its customers. If you have a question about the return, write an appeal in any convenient form.

Not all women, let alone men, love shopping. Tiring walking around shopping malls, waste of time and money. But thanks to online shopping, you can buy clothes and shoes quickly and easily. In addition, real brands are sold on the network at low prices, and this is the dream of any fashionista or fashionista.

ASOS is a UK-based online retailer where you can shop for all kinds of clothing, footwear and accessories. Underwear, jackets, dresses, swimwear, shirts, trousers, jeans, cufflinks - you can endlessly list the assortment of this store.
Prices at Asos are subject to seasonality. At the end of the season, you can find very cheap goods, and compared to domestic stores, the prices are much lower.
Each brand has its own size chart, but there should be no problems with the choice. However, mistakes are inevitable, and first you have to make a couple of returns.
Many users, if they need to make a return, have questions: how to contact the technical support of this online store? How to call? After all, the site does not have a single phone number for customers to contact. You will find answers to these and other questions in the article.

You shouldn't be afraid of a refund, as Asos gives money back quickly. In addition, if you did not receive the package and it returned to the online store, then the funds will be transferred without further ado. If you need to return the parcel, just send it to the return address, and the company, upon receiving the goods, will credit the money to the card or e-wallet.

But it often happens that you need to call the online store and find out or clarify something. How to call Asos, how to contact Asos by phone? You will not find phone numbers on the store's website, but you can write your question in a special form. To do this, follow these steps:

After registering, visit the Asos homepage. Click the Help tab at the top of the page.

A page with different information will open in front of you. Scroll down the slider and click on the "Ask a Question" tab.

After that, the site will redirect to a page where you can ask a question. Check the box next to the line, depending on what question you have.

Follow all the actions that the site asks you and you will be provided with an answer.

This form is much more convenient than a call. After all, the store's specialists speak English, and not all customers speak English, and they will not be able to correctly formulate the question.

If you do not want to write a message, and then wait a long time for an answer, then you can call Asos through the messenger. How to do it? Everything is very simple:

Go to the home page of the site. Click Help. Scroll down the page and click on "Connect via messenger".

You will then be asked to log in with Facebook. Enter your details, click "Next", and ask your questions.

How to call Asos using the messenger? Application form

Through such an instant messaging program, you can find out everything that interests you - quickly and easily.

Many Asos buyers try to find an email address to write their question and get an answer. But this online store does not provide an email address to write a letter. You can contact Asos specialists in another way, for example, via chat.

Go to the home page of the site. Scroll down the slider and click on "Talk to us" or "Ask a question".

You will be asked to enter your Personal Account to track your orders. Follow the further instructions, write a question, and the answer will follow immediately.

Thanks to this form of communication, the store's specialists know which order number you are interested in information on. All data is displayed on their computer, and they transmit it to you in a chat response or other form of communication.

It's even easier to ask a question via social media. Also on the main page of the site, in the "Help" section, there are tabs through which you can send a question to VKontakte, ask on Facebook, send a Tweet. Click the appropriate tab and ask what you need.

Everything at Asos is made for the convenience of customers, and it only at first glance seems inconvenient, since there is no phone or email address. Choose any method of contact, and you will receive a quick answer to your question.

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At this stage, I made an annoying mistake by inattentively reading the terms of refund for defective goods. And it cost me about 1,000 rubles. It's a shame.

Now find your return form. Asos puts it into every order. If you have already thrown it out, then print and fill in a new one (download).

Step 2. Mail

The first difficulty is to send the item back. I had to use the services of the Russian post office, and in the department where I came, the workers did not really know anything, they gave out the wrong forms and in the wrong quantity, and they also asked to fill them in in two languages. Wasted 2 hours in vain. Then she resolved the issue at the central city post office. There I came across more literate workers who issued the required form.

It is best to send by land parcel. She will have a tracking number.

So, you need to fill in the data on the package (parcel post) and 2 customs declarations CN23.

On the Russian Post website, these forms are slightly different from what they gave me. Either they forgot to replace the site with new ones, or the old ones were stuck at the local post office.

We fill out 2 forms CN 23 in English.

Customs Declaration Form CN23 for Return via Russian Post

It is necessary to fill in the groups of fields "From" and "To".

Below, describe in detail the investment, quantity and cost.

Then, in the lower right corner, where it says "Date and signature of the sender (15)", write the date and sign, respectively.

Please copy the return address directly from the Asos return form. It is listed at the very bottom of the form and looks like this:

Return address

An example of filling out a form:

You also need to fill in the sender and recipient fields on the package in English. If you still have the order return form. Just peel off the Asos address sticker from it and stick it on the place where the recipient's details should be indicated. If not, duplicate manually. Be sure to also indicate the name of the recipient country in Russian "Great Britain".

Step 3: Sending receipts with postage costs to Asos support

(if you have a return due to marriage)

So my costs: 17 rubles - a small package.
The cost of shipping a small customized package weighing 273 grams to the UK cost 309 rubles.

All checks were sent to support on the same day. Then came a response from support:

Thank you for sending the postage receipt, the reimbursement of the means of forwarding your return will be made within the next 24 hours, to the means of payment that was used to pay for your order. Transfer to Russian accounts usually takes 10 business days.

Step 4. We are waiting for a refund for the item

The refund came to me as soon as Asos received my package (I tracked this event by the number of the shipment, which was indicated on the check).

I received a letter confirming the return from Asos, the amount of the refund, and a message that the refund should appear in the bank account within 5-10 business days.

Everything is fine, but I was surprised by the amount of the refund (about half the cost of the dress, taking into account the discount). It turned out that I had not read carefully the rules for returning goods:

We also ask you to take into account that when returning any product, the entire discount used when placing the order is deducted from its value, if the total cost of the order does not meet the conditions of the discount without the returned product.

And that was just my case. I remembered that I ordered several products and applied a 15% discount to the order, the condition of which was the order amount of at least 5,000 rubles.

After I made a request for a refund for a defective product, the order amount without the returned product no longer met the terms of the transaction. Thus, the entire discount for the entire order was deducted from the amount of the dress without discount.

Given this fact, it would be more logical to request a replacement dress, rather than a refund. If you are in the same situation, be sure to indicate in the correspondence with the support service and in the return form that you want a replacement product. By the way, you can ask for a replacement only if there is a defect. If you are returning an item for other reasons, you will most likely receive a refund.

I hope you don’t have to make any returns, and if you have to, the first experience will be as fast and painless as possible.

If you have any questions, please feel free to ask them in the comments.

Nowadays, more and more people give preference to purchases in online stores, as they have a lot of advantages. ASOS is one of the most popular websites around the world. That is why in this article we will tell you how to track a parcel from ASOS in Russia.

ASOS Order Tracking

The territorial location of the purchase at ASOS is possible with ease, which allows the client to know at what stage the processing or delivery is. ASOS Order Tracking - this is a fairly simple and quick procedure. In order to determine exactly where your product is at the moment, you need to go to the service and enter the 9-digit order number in the search box. Then the detailed information about the location of your purchase.

Where to get the code for tracking ASOS

The ability to check the location of the parcel both by the order code and by the unique track sent after dispatch greatly simplifies the search. The data on the first number can always be viewed in your personal account on the ASOS website. If you are wondering how track the ASOS package to, our experts have specially developed a short search guide:

Where do ASOS parcels arrive?

The place of receipt of the parcel, as a rule, depends on what type of delivery of the goods was chosen by the client during checkout: standard or express.

If standard delivery has been selected, then the shipment is carried out by Spanish Post to the country of receipt. Then the parcel goes to the management of a local postal company - Russian Post or. ASOS Tracking by Order Number find out the date of receipt of the parcel at the branch nearest to you.

In the event that you have chosen express delivery, the goods are shipped from the UK by Skynet, which in turn transfers the parcel to Pony Express. The courier service delivers it to the address specified by the customer and issues the parcel in person.

How long does it take to send a package from ASOS

Depending on which city it is registered in delivery order directly depends on how long the package will take from the sender to the recipient. Estimated transit times to your country and city can be viewed when ordering on the ASOS website. The duration of delivery across the territory of Russia directly depends on the remoteness of the client's location from Moscow. Site provides data on standard ASOS delivery to Russia - 22 days, subject to express delivery - 4-5 days.

So, for example, according to statistics, in March 2018, delivery to Moscow was carried out 10 days before the post office, while before Vladivostok - 21 days.

In order to better navigate the terms of shipment, it should be borne in mind that orders reach Moscow in 4-5 days, after which the import procedure is carried out, as well as customs within 1-2 days. After that, delivery times depend solely on the Russian Post.

Tracking ASOS parcels by order number will allow you to constantly know exactly where your order is at the moment, and understand the estimated delivery date.

Contact ASOS

Support for ASOS clients is carried out using social networks Facebook and VKontakte, where you can ask any question that interests you on the company's page. The answers to the most common ones can be found on the official website.

The hotline phone number is not listed on the ASOS website, since it is very difficult to quickly resolve issues with the purchase and delivery of goods by telephone, therefore all communication with customers is carried out online.

Our service will allow you to always have complete information about the location of your orders at ASOS.!

ASOS- one of the largest online stores of clothing and accessories of almost all well-known brands. It was founded in 2000 and quickly took a leading position among other online stores in Europe.

The assortment of goods is represented by a very large selection and is aimed at all age categories. The store offers customers not only clothes and shoes, but also perfumes, cosmetics, bags, jewelry, watches and other accessories. The assortment of goods is regularly replenished, very often there are various sales.

ASOS Benefits:

Free delivery to Russia when placing an order over a certain amount;
Seasonal discounts that can be up to 70%;
Huge selection of goods;
Low cost of branded goods;
Convenient and intuitive interface.

The instructional materials below will help you answer the question of how to order at ASOS.

How to register at asos

To be able to make purchases in the online store, it is advisable to initially go through a simple registration process in order to open an individual account on the site through which you can place an order and further monitor its status. To register on the ASOS website, you must click on the corresponding button in the upper right corner of the page, after which a form for filling out will open.

You can go through a quick registration if you have an account on the corresponding social network, or enter all the data manually. For individual registration, the user must enter the first and last name, indicate E-mail address, come up with a password and re-enter it, then specify date of birth and choose gender... If you want to receive news, special offers and various notifications from the ASOS service - check the boxes below the registration form.

An example in the screenshot:

How to order at asos

To start the shopping process at ASOS, you should select the section of interest. Initially, for the convenience of buyers, the site offers to choose one of two sections: male or female, which, in turn, are divided into different categories.

A catalog of clothes will open in front of you, where, if necessary, you can set additional search criteria, such as: color, price, size and much more. Click on the product you like for a closer look.

On the page of a specific product, in addition to additional information, photos and recommendations for similar purchases, there is also the possibility of choosing the required color and size of clothing. Be sure to check the sizing chart, they may vary slightly depending on the brand. If you are satisfied with all the criteria, set the main parameters and click on the "" button.

A message from your basket will pop up on the screen with information about the added products and their total cost. You can continue with your purchases or proceed to checkout.

Checkout presented in a very convenient form, where you step by step have to fill in the information about the address and delivery method, as well as choose a payment option.

All data is entered in Latin letters:

Select the country of delivery (Russia), then fill in the Shipping Address and click the confirmation button " Deliver to this address»;
Choose a delivery method - standard or express (standard delivery is provided free of charge when ordering from 2000 rubles, express when ordering from 8000 rubles, conditions may vary slightly);
Choose the most affordable payment method - by plastic card (credit, debit).

In case of payment by plastic card, you must enter its data, which are on the front side of the card, CVV code - on the back side. After entering the data, click " Use this card».

All data on delivery and payment have been entered, press the button "" to finalize the purchase.

Your card will be charged the appropriate amount and the order will be processed by the ASOS team. Also, a confirmation letter will be sent to your mailbox.

In the case of standard delivery, the order will need to be picked up by mail upon notification, which will be delivered to you in the mailbox. Express delivery is carried out directly to your door by a courier who will contact you in advance to agree on the time.

The last thing I would like to mention about the ASOS store is the possibility of a free return of an item in case it does not suit you. This service is provided by a very small number of stores.