Asos return for how long. Asos return of goods: how to ship via Boxberry

ASOS or ASOS is a large online clothing and cosmetics store. Based in the UK. The resource has become very popular in Russia. It is explained by convenient delivery terms, excellent service and an impressive range of European quality goods at affordable prices.

Unlike Russian competitors (such as LaModa and Wildberries), ASOS does not have the ability to deliver many items in one order so that the buyer can try on each of them and return to the store what he did not like or did not suit. This is explained by the fact that Asos warehouses are located in the UK, and the cost of shipping things back will cost the resource dearly.

However, the online store meets the needs of customers who want to return the goods and get their money back. To issue a return, the buyer needs to know the nuances of this procedure.

What can be returned

Important! It should be borne in mind that:

Each case is unique and individual.
Careful study of the issue does not always guarantee a positive outcome of the case. It depends on many factors.

To get the most detailed advice on your issue, you just need to choose any of the options offered:

The client has 4 weeks to make a decision from the date of purchase. When sending the order back, you must indicate the reason - the amount of compensation paid depends on this. If the goods are returned at the request of the buyer, then the store will refund only the cost of the item. In the event that the thing has a defect - production or that appeared during transportation - the user receives money back for the order and for delivery.

ASOS has the following requirements for the condition of the item to be returned:

The item (if it is not defective) should not have any traces of use and damage caused by the buyer.
The packaging must be preserved. The store does not require it to be intact - of course, the customer will need to unwrap the delivered order. However, it is advisable not to dispose of the original box and wrapper, even if they were damaged during unpacking.
Clothes with a “+” mark cannot be returned. This type of product cannot be returned after trying on for hygiene reasons (underwear, swimwear, swimming trunks, etc.). There are few such items in the ASOS range, so the risk of getting a non-returnable item is quite low.
Exchange of goods for a similar one is not performed. If the client needs a thing of a different size or color, he will have to wait for a refund and place a new order.

Of course, the item sent back to the store must have all the tags and accessories.

If the item is part of a set, you will have to return all the items included in it. The resource rules do not allow for partial refunds.

How to return an order

The Asos online store accepts orders back in two ways: via Boxberry and by mail. Each of them has its own characteristics.

Via boxberry

To send an order back to the store using the Boxberry network of cells, you need to do the following:

Go to the ASOS online store website and issue a return in the appropriate section, follow the link.

Fill in the sender's information in English letters.
Enter information about the order in the application: articles of goods, the address to which it was sent, etc. The most convenient way to get this information is from the email that the store sends before delivery.

Fill in information about yourself and order

Choose a suitable Boxberry cell. On the same page, you will need to describe the reason for the return. An important point: this form is filled out in Russian letters. Even the brands of goods and the name of the store will have to be typed in Cyrillic.
After processing the return, the system will generate a shipment number, which will need to be named at the Boxberry point. To find your nearest Boxberry pick-up point, follow the link.
The Boxberry employee will need to present the original passport. He may not accept the copy. You can track where your return is located on the ASOS website here.

At the point of issue, you can get a branded bag or box for a fee. In order to save money, it is better to pack the item you are sending yourself. For these purposes, the original ASOS packaging is suitable, if it was cut along the perforation markings. The procedure for registration and dispatch takes no more than half an hour.

Terms of receiving money - no more than 3 weeks. After the parcel reaches the store, the customer receives a refund email.

Via mail

Return of goods can be made by post. In this case, you need to do the following:

Contact the resource and inform about the intention to return the received goods. If we are talking about marriage, photographs of the faulty thing will be required. You can contact through:
- The form

ASOS: the main nuances of returning things

What items are eligible for return at ASOS

The buyer has the right to return any of his purchases back to the store within 45 days from the date of receipt. To make everything go quickly and without problems, it is worth making sure that several conditions are met:

The product must be free of damage and wear marks. The only exception is the detection of defects
Availability of packaging. The company goes to meet customers and does not strictly monitor the presence of the original packaging. Almost all things can be returned without it. An exception is clothing with a "+" sign in the name. For hygiene reasons, they cannot be returned after fitting or wearing
In cases where it is necessary replacement of ASOS products with similar but in a different color or size. Unfortunately, the store does not carry out the exchange procedure, but it will accept things that did not suit you and will return the money. You will have to buy a new item again.

How to complete an ASOS refund application and return your purchase for free

1.Filling in the form will be returned on the ASOS website

On the ASOS website, visit the return form page. There are a number of fields that need to be filled in:

Full name
Order number
Phone number and email
Country and address
Data of the shipped product: product code, description, quantity, cost, select the reason for the return

When you move on to the next stage, you will be prompted to select a pick-up point for your ASOS parcel

2. Selecting the nearest parcel pick-up point

To return your ASOS package for free, it should be noted the item FREE OF CHARGE at the top of the site. Such an opportunity is provided by Boxberry parcel reception points. Next, mark the closest address of the Boxberry item, also do not forget to enter your Surname, Name, Patronymic.

3. Filling in the data on the Boxberry website

If you are not registered there yet, then you will need to enter your passport data, full registration address, as well as upload scans of your passport to confirm your identity and the possibility of returning your order. Once you complete your Boxberry return, a confirmation email will be sent to you. This email will also include your return label and tracking number.

4. Collect the parcel and take it to the Boxberry point

Collect the package, print and attach the return label. Take it to the Boxberry parcel collection point of your choice. By the way, if you do not have a printer, then Boxberry employees can print and attach a return label for you. To do this, show them the tracking number for the parcel. Don't forget to bring your passport to verify your identity!

5. Track the route of your parcel to ASOS

Track your package in progress on the ASOS Returns Tracker page. To find out where your return is, enter your tracking number or order number. ASOS will send you an email notification. address as soon as you receive your parcel.

ASOS money back: what to do if the wrong amount is returned

It takes a long time to wait for an ASOS refund procedure, so there is no need to worry. The package itself will be in transit for about 3-4 weeks. Returned parcels will take up to 24 hours to process. Depending on which bank serves the buyer's card, the process of crediting money itself takes up to 10 working days. Three factors affect the change in the amount of funds returned:

Deduction of money for the delivery of goods. If you have issued a free return through Boxberry, this amount will not be deducted.
Deduction of discounts in effect at the time of purchase

You bought 2 things that cost 10,000 rubles at 4,000 and 6,000 rubles, respectively. Used a promo code or bought with a 10% discount. They actually paid for the purchase of 9,000 rubles at 3,600 and 5,400, respectively, and saved 1,000 rubles on the purchase. 1 item for 5,400 rubles did not suit you, and you decided to return it. If at the time of return this promotion or promotional code is no longer valid, then you will be refunded 4,400 rubles, instead of 5,400 rubles. 1,000 rubles is the difference that you saved during the promotion. If this state of affairs does not suit you, then it would probably be advisable to return all the things and get the full amount spent 9,000 rubles for the entire order. You decide.

The difference in exchange rates at the time of ordering and at the time of return. In the event that you paid not in rubles

If all these nuances are taken into account, but the total amount still does not correspond to the one that should have been returned to the account, you need to contact ASOS employees for clarification.

Images: Source asos.com

Any customer using the services of virtual counters of online stores faced the issue of returning goods that did not fit in size, turned out to be defective, ordering back to the store by mistake.

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The issue has gained relevance due to the number of stores, of which there are more and more with each, the variety of goods offered, their availability and reasonable prices.

What is the peculiarity of the outlet?

Asos.com is the UK's online marketplace, essentially a major online store. The trading floor was established in June 2000. She attracts the attention of customers with a wide range of quality products. Its main advantage is the unique opportunity that allows customers to select all the elements that make up various types of clothing. With the help of the products presented in the store, you can create your own unique image with an individual style.

The store sells branded goods all over the world. The range of products offered includes:

clothes for men, women,
cosmetic products, including perfumery;
bags for various purposes;
all kinds of accessories from different materials.

It presents products that meet the latest fashion trends. The official website of the Asos.com store contains more than 40 thousand items of goods, which are created by modern famous and young designers together with clothes from the collection of the ASOS brand.

The store gained popularity among customers by providing some services, for example, by sending a customer a promo code for a 10% discount to his email address, while addressing by name.

The store informs the buyer about the date and time of delivery of the ordered goods, which, at the request of the client, he changes to another date. In addition, here you can view not only things separately, but also fashionable images - sets of individual items.

On the UK trade resource, you can order gifts for loved ones, children, friends. He gives each customer the opportunity to purchase exclusive clothing and accessories. An advantageous feature of the trading platform is the provision of discounts and additional bonuses. He makes exclusive offers to new customers.

A support service is organized at the store, which can be contacted for advice on the return of goods through:

a special page posted on the official website, from where the answer comes immediately or within 24 hours;
social networks "VKontakte", "Facebook", to which the answer comes within one hour.

Communication, written requests are carried out in Russian, so there is no need for knowledge of English.

Return of goods to Asos

The store provides the opportunity to return the goods if the buyer wants. It should be in its original form, with tags, in the package. Shoes should be put in a box from the store.

According to the rules established by Asos, residents of the Russian Federation have the right to return the goods, although there is a restriction on exchange for them. But each returned product is subject to a thorough examination, which is carried out throughout the day.

If the returned goods have been verified, the money will be returned to the bank account.

Otherwise, it is sent back to the buyer. To return the product back, you must comply with certain conditions in force in the online store.

These include:

the integrity of the packaging;
safety of labels, tags;
the integrity of the goods.

Moreover, it must have an impeccable presentation, that is, be clean, neatly folded, not worn. According to the rules, the store does not accept back goods that have a (+) sign next to the name, but this is very rare. For example, underwear cannot be returned.

The buyer has the right to return the goods to the ASOS store according to the rules within 28 days, counted from the next day after receiving it. The store offers its customers two ways to return goods by mail or its SKYNET service, which the buyer chooses at his own discretion.

Did not fit

Many buyers are interested in the question: “how to return a product that for some reason turned out to be unnecessary, the item sent doesn’t fit the figure well, didn’t like the color or shape.

If the goods ordered in the "ASOS" store for any reason did not suit the buyer, then the return procedure is considered normal. The goods are packed neatly in the proper packaging in which they were sent.

If the packaging has become unusable, then you can put it in an ordinary plastic bag. The store makes the final decision on further actions after checking the returned goods.

Marriage, defects, damage caused by the seller

The procedure for returning the defective goods back is carried out upon request, which is drawn up in writing.

It must be sent to the store's support service, choosing the most convenient of the possible methods:

In the appeal, you must indicate the reason why the goods are returned to the store, the full name of the goods, its article, found defects, attach a photo that confirms the information.

After some time, an answer should come from the store, which contains instructions explaining further actions. Usually, in case of minor defects in the product, the store asks to leave it with the client. If they are significant, then he is asked to return. The store sends a form to send it back. As a rule, postage costs are indicated in the return form, or a personal discount code is entered into it to place a subsequent order.

Having filled in the necessary documents, the customer sends them back together with the returned goods in the Latin alphabet. Alternatively, you can scan the form, then email it and the postal receipt to the store's address. The same should be done if by mistake the store sent the wrong product that was ordered.

Registration

When returning the goods back, a cover letter is not required, since according to the instructions of the store, only the invoice is drawn up.

Documentation

In the parcel with the goods, when the store sends it to the buyer, the document "Invoice" is put, which is a consignment note. It must be completed when making a return.

When filling out, you must adhere to the following rules:

in the "Refund" column of the "invoice", a tick is put in the form of the letter "V";
in the return column "Reason Code" the reason for returning the goods back to the store is indicated, for which a "number" is indicated for the reason. The consignment note contains a number of reasons, listed sequentially in numbers from 1 to 8;
in case of loss of documents, you can use the official website of the store, where samples of documents are posted. after printing out the required document, fill it in in Latin letters, put down the date of the order "Order Date", the number of the order "Order Number".

Dispatch

The goods are sent through the postal service in the form of a parcel post. It is allowed to enclose several purchases in it, but each of them must be packed separately and an invoice must be attached. The parcel post can be sent in the form of a simple or registered mail with a notification.

All papers are filled in Latin letters, including the recipient's address.

If you put an order code on the parcel, then the processing process when it is received by the store is slightly accelerated.

Also, two copies of the customs declaration form CN-23 are drawn up in English, where you must fill in the "From" and "B" fields. The declaration describes in detail the contents of the parcel, the value of the goods, their quantity, tick the category of shipment in the item "Return of goods". At the bottom, in the right corner, put the date and signature.

As usual, it is delivered to its destination within three weeks. The official website of the store contains information with the address where the returned goods are delivered. The cost of postage depends on the weight of the parcel, its type and the presence of a notification.

Refund: terms, shipping compensation

If the store accepts the goods back, then it sends a message to the buyer about the timing of the receipt of the returned money to the bank. He guarantees the return of money paid for the purchased product in the continuation 5-10 days, but in practice, they arrive in a bank account within two weeks, depending on the bank. The online store "ASOS" refunds money for the purchased goods in full.

The transfer of money is usually notified by a message sent to the e-mail of the buyer.

Perhaps one of the most attractive services of the ASOS trading platform is free shipping and hassle-free returns. The store informs about the conditions of the return, its terms, about the payment of compensation in a letter that the buyer receives a few days later.

When returning an item at the buyer's discretion, the store will not reimburse the shipping costs. If a defective product is returned, then the store will cover all costs. He will also reimburse the costs of returning goods that were sent in by the store's mistake. Payment of compensation for delivery costs, sending by the store is made within 48 hours.

To receive compensation for expenses, you need to scan the receipt issued by mail for sending the parcel post and send it to the store by e-mail. In this case, shipping costs will be refunded immediately. When you send the return form via the mail, the money is transferred after the store receives it, so the refund procedure is a little delayed.