How asos returns money for the goods. Returning goods to Asos via Boxberry: procedure, important nuances

One of the largest multi-brand online stores around the world is ASOS. This store sells cosmetics, clothing, shoes and accessories from the UK. But, as is the case with every online store, the purchase may not fit in size, or may not fit at all in appearance.

Many people ask the question: how, in this case, the products from the specified store are returned? Will there be a fee for returning items back to the supplier?

One of the peculiarities of making purchases through an online store is that the buyer cannot try on clothes, for example, and see if the purchase really suits him.

In this case, the legislator has provided for the rights of the buyer as a consumer, where, according to the Trading Rules, any purchase made remotely can be returned within seven days.

It's important to know! This period begins to run from the moment the goods are received from the store. The receipt will be considered a signature on the documents of the parcel or in the papers sent by the courier service .

The ASOS store is no exception in this case, and the obligation to refund for the return of purchases also applies if the customer has accessed the online store.

However, it is the internet company's policy to allow product returns within 28 days of purchase.

The requirements for returned products are as follows:

Sent in the form in which it arrived at the buyer.
The labels on it must not be cut.

Please be aware that products returned to the UK are carefully screened upon arrival.
In addition, the store does not return products with a "+" sign. When making purchases, be careful not to have this mark on the products you purchase. Otherwise, you will not receive the money back from the purchase.

The company is loyal to the packaging of goods. If the packaging is damaged, they turn a blind eye to this, and the money is returned to the purchaser of the item he did not like.

Return shopping options

There are currently only two international return options available to the ASOS Online Store:

by post;

making a free transfer via Boxberry.

Transfer of goods via mail

The advantage of this option is that in each locality there is a post office, and those who like to make purchases on the specified site can safely return them by contacting through their post office.

For postage, you need to understand the order of actions of the purchaser of the thing in the online store.

The procedure is as follows:

Training.

So, let's imagine that the citizen did not like the product or it is of poor quality. First of all, you need to read the return policy of the specified online store on the ASOS website.

For example, if a product is of poor quality, a fee is removed from its cost, which may “cost a pretty penny” for some citizens.

With property forwarded, the store will usually include a return form. If it has not survived, then it can be printed on the store's website. This form must be completed in a specific sequence. There is no difficulty in filling it out - it is absolutely simple.

Hike to the post office.

After filling out the return form, go to the post office, where you need to purchase packaging for sending the parcel and take two CN23 customs declarations.

It's important to know! Declarations are filled out in English!

It is best to send a parcel by ground post. When sending, a postal identifier will be provided, by which it will be possible to establish whether the parcel has reached the seller or not.

But when sending a parcel, you will need to spend money that the seller will not return to you. Why, when sending the goods, you will receive additional costs.

The customs declaration of the specified form can also be printed in advance on the website of the Russian Post. Mandatory fields are "From" and "To".

Advice! It is better to find the declaration on the website of the post office and print it in advance, since the offices do not always have such documents, and you will either have to look for other offices where there is a corresponding declaration, or go home and download the form from the website of the post office, then print it. The second option would be more correct, since it is not a fact that a declaration form will be needed in the next post office.

Waiting for a refund.

After you have checked by the identifier that the shipment has reached the seller, he reviews your application and sends an email to the email that you specified when registering on the site.

An e-mail will come with information that the asos confirms the return of the goods, and the funds will be credited to the account within 5-10 days, minus weekends and holidays.

Do not be surprised that the amount indicated in the letter will not be equal to the one for which you purchased the item.

There is a nuance when, when returning a product, the entire discount set for the product is deducted from it.

For example, a citizen purchased several goods for which there was a 20% discount, with the condition that the total cost of the product was 8,000 rubles. When one item is returned, the total cost has become less than the above amount. Thus, the seller, upon refunding the money, will deduct the discount he made to the buyer.

Refunds via Boxberry

This option was recently introduced by the retailer, and each country has opened boxberry return points.

To transfer a purchase through the indicated points, you need the following:

Registration on the seller's website.

Go to the Asos page and find the item on the Returns page of the site. We click on the specified item and in it we look for the link "issue a return for free".

After that, the document form for the return of the purchase is filled out. It contains the last name and first name, the address from which you need to transfer the purchase, and all the goods that you decided to return are entered.

Advice! For the most correct and competent filling of the form, you will need to go to your mail and open a letter from the seller, where the company informed you that the goods will arrive at your address in the near future. The letter contains all the names with the brand and model of the product - they can be copied into the return form. Such actions are convenient and will reduce the time required to complete the required act.

After that, the site goes to the points of return of the Boxberry product, then the company item convenient for you is selected by ticking. But Boxberry is only found in the main cities of the region. If the distance to the nearest reception point is too far, you still have to spend a little money on the road to it.

Then, after completing the registration of the return, the site will indicate the registration number. This number will need to be rewritten or photographed.

Hike to Boxberry.

Before going to the point, you will need to purchase a postal plastic bag and pack the goods in it. The point of return does not accept boxes and any other packages, so this rule must be observed.

A mail bag can also be purchased at a Boxbery outlet, but the department staff will also require money for the package and packaging of the products properly. Therefore, the definition of "free" return of goods, of course, does not fit this option very well. We can say that this option is less expensive for sending things than postal. But sometimes citizens have no other way than to send things by mail, since part of our population lives in the outback, where Boxberry items are simply absent.

By the way, packages at the post office are cheaper than at the pick-up point.

When transferring a purchase, employees will require a scan of the passport from the buyer, a photocopy is not accepted. The scan can be done with them.

Important! Remember to bring your passport when returning property via Boxberry.

In addition, you will be asked for the registration number that you copied or photographed. It must be handed over to the employees, and they will arrange the return and send the property themselves to the seller's address.

The process of filling out all the documents takes approximately 20 minutes. Therefore, as such, there will be no difficulties with registration.

This option is great for those who do not want to spend money on shipping and do not want to bother filling out all the necessary documents. You just need to fill out the form on the Asos website.

After the employees have completed all the documents, you should receive an answer by e-mail that the application has been accepted and the return has been received.

When making purchases by bank transfer or using electronic money, all funds will be credited to the account from which the purchase was paid.

For example, a citizen made a purchase using a Paypal account, then decided to give the property to an online store - in this case, the money will be returned to him exactly to this account, and not to any other.

The item can only be returned within fourteen days from the date of receipt. If more time has passed since that moment, then the goods will not be accepted by the employees at the point, and you will have to leave them collecting dust on the shelf. Be careful: if you find existing flaws in things, then do not hesitate to return them - take a little time and you are guaranteed to get back the money you spent.

Advice! Upon receipt of your purchased property at an Asos store, inspect it thoroughly for any deficiencies so as not to waste time on international returns. And then try it on - if it does not suit you in size and color, do not forget that, in this case, the return of property to Asos will also be possible.

Conclusion

If you like to buy things in the Asos store, if a situation arises when you need to return the goods, do not hesitate with this, and for the lowest cost of transferring it back to the seller, use Boxberry, since this option is the fastest, and you can be sure that the parcel will reach the Asos store.

When sending by sweat, the parcel may be lost, which will be searched for for years, and the process of receiving funds from the store may be delayed or impossible.

Enjoy your shopping!

Every customer who makes purchases on the virtual counters of online stores, at least once in his life, faced the issue of returning an unsuitable, defective or erroneously ordered product back to the store.
Today we will focus on the procedure for returning goods from one of the most popular online stores among buyers around the world - ASOS.com.

Official website of the store:

Generally, the reasons for the return are either errors on the part of the buyer or from the store side.

V Items can only be returned to ASOS within twenty-eight days from the moment the buyer received his parcel with the order.

ASOS merchandise can only be returned within 28 days

It is possible to return the goods to the store only in the condition in which the buyer received it, that is, in the original packaging, all tags should be in their places, not cut off, things should be clean, tidy and not worn.

Remember, every item is checked carefully upon return.

Products that have a (+) sign next to their names cannot be returned.

2. Exchange of Asos goods

For residents of the Russian Federation, Ukraine and Belarus, it is possible only return of goods... Products cannot be exchanged. If you made a mistake with the size or color of the product, then you need to make a new order after returning.

All necessary documents for the return of goods - "Invoice" are directly in the package with the received order. If you lose these documents, do not worry, you can always get them in the "Personal Account" of a registered user, or fill out everything manually.

The returned clothes best to send postal service small package by land transport, which will save on shipping, but it is better to send shoes in the parcel.
Note: A small package is an international postage with samples of goods or small items of a certain size and a maximum weight of up to two kilograms. It can be simple and customized.

Please be aware that until the return package arrives at the ASOS store, it is the customer who is responsible for keeping it safe.
That is, you need to choose a reliable postal service and pack the parcel so that the goods are not damaged during the journey.

Please note that at ASOS you can Include several returns from different orders in one package by packing everything separately in packages and attaching all accompanying documents to each.

It is necessary to take all supporting documents on the sending of the parcel from the postal service. If suddenly the parcel is delayed in transit for a period of more than twenty one days from the date of dispatch, you will have evidence of your sending the parcel to the customer service of the store.
As practice shows, from Russia, depending on the region, parcels are delivered to Great Britain within twenty one days.
Shipping address for store returns: ASOS, Park Spring Road, Grimethorpe, BARNSLEY, S72 7GX UK.

The integrity and safety of the returned goods at the store's warehouse is checked within 24 hours. After carefully checking the goods, the store will transfer the money to your account. If any item fails the inspection, it will be sent back to the buyer.

3. Returning unsuitable goods to Asos

So, step by step the procedure regular return of goods — for buyer's reason(the size, style, the wrong color, the item, the village did not fit) - looks like this:

- carefully pack the goods back into the exact packaging / plastic bag in which the goods came to you in the parcel. If suddenly the packaging is lost, which is not very good, then you need to use a regular plastic bag.

- we take the invoice and in the "Refund" column we make a mark - a tick (V).

- in the column with the reason for the return "Reason Code", indicate the reason with the corresponding number:
1. in life, the thing does not look like the picture from the site;
2. ordered (a) several sizes of the same product (more than one);
3. the package arrived later than expected;
4. Poor quality / marriage, defects;
5. does not fully correspond to the description on the site;
6. this thing does not suit you (it sits badly on you);
7. the item that was ordered in the store was not received;
8. the parcel was damaged during shipment;

- if the documents were lost, after downloading, fill in all the information in Latin letters, and do not forget to indicate the order date "Order Date" and the corresponding order number "Order Number".

Note: No ASOS customer service cover letters are required for regular returns.

- pack the parcel and go to the selected postal service, where, having filled in the necessary shipping documents in Latin letters, arrange the sending of the parcel. Remember, if possible, since not all postal services allow this, peel off the sticky square with the recipient's address from your return form and stick it on the outside of the package. If you were not allowed to stick it, it's okay, fill in the data in Latin letters and add the order code, which is indicated in the lower left corner of the same sticker, which will significantly speed up the processing of your return.

Shipping cost Parcels to the ASOS store are not cheap and, as a rule, depends on the weight of the parcel itself.

Note:In the case of a normal return through the fault of the customer, ASOS, in other words, like any other online store, does not compensate the customer for the cost of shipping the return of the goods.

- after the relevant store service checks the return of the goods, the buyer is notified in writing that the funds will be credited to the buyer's bank account within 5-10 working days... But, as practice and reviews of many buyers show, depending on the bank, money goes to bank accounts within one to two weeks.

4. Returning defective merchandise to Asos

Procedure return of goods due to the fault of the ASOS store(defect or marriage of the item, you were sent the wrong item that you ordered), differs slightly from the steps previously described by us.

In this case, your communication with the store representatives will begin with a written appeal to the store support service in one of the most convenient ways for you: by e-mail [email protected], via the "Contact us" form or via Twitter or Facebook.

In your letter of appeal, you must indicate the reason (marriage or the wrong product ordered), the full name of the product, the article, indicate what defects are present and where (or what product you ordered and what you received) and attach a confirming photo.

Next, you are waiting for a response letter from ASOS and follow the recommendations sent: make a return or keep the item for yourself due to insignificant defects, the store can send you a return form (postage) and / or a personal discount code for the next order.
After that, you collect the parcel, fill out the necessary documents, as well as the form for the return of postage in the Latin alphabet and put it in the parcel.

Draw your attention to that you can scan this form and send it along with the postage check by e-mail. In this case, you will be refunded the shipping costs immediately, and if you enclose the form in the package, then upon its arrival at ASOS.

5. Asos Return Postage Compensation

In the event that you had to make a return due to the fault of the ASOS store, your postage for shipping the goods will be reimbursed by the store.

Finally, I would like to note that the customer service at the ASOS online store is very friendly and competent, do not hesitate to ask them any questions you are interested in. If, nevertheless, their answer did not satisfy you, you can ask us questions, we are always ready to help you figure it out.

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Similar Stores

ASOS or ASOS is a large online clothing and cosmetics store. Based in the UK. The resource has become very popular in Russia. It is explained by convenient delivery terms, excellent service and an impressive range of European quality goods at affordable prices.

Unlike Russian competitors (such as LaModa and Wildberries), ASOS does not have the ability to deliver many items in one order so that the buyer can try on each of them and return to the store what he did not like or did not suit. This is explained by the fact that Asos warehouses are located in the UK, and the cost of shipping things back will cost the resource dearly.

However, the online store meets the needs of customers who want to return the goods and get their money back. To issue a return, the buyer needs to know the nuances of this procedure.

What can be returned

Important! It should be borne in mind that:

Each case is unique and individual.
Careful study of the issue does not always guarantee a positive outcome of the case. It depends on many factors.

To get the most detailed advice on your issue, you just need to choose any of the options offered:

The client has 4 weeks to make a decision from the date of purchase. When sending the order back, you must indicate the reason - the amount of compensation paid depends on this. If the goods are returned at the request of the buyer, then the store will refund only the cost of the item. In the event that the thing has a defect - production or that appeared during transportation - the user receives money back for the order and for delivery.

ASOS has the following requirements for the condition of the item to be returned:

The item (if it is not defective) should not have any traces of use and damage caused by the buyer.
The packaging must be preserved. The store does not require it to be intact - of course, the customer will need to unwrap the delivered order. However, it is advisable not to dispose of the original box and wrapper, even if they were damaged during unpacking.
Clothes with a “+” mark cannot be returned. This type of product cannot be returned after trying on for hygiene reasons (underwear, swimwear, swimming trunks, etc.). There are few such items in the ASOS range, so the risk of getting a non-returnable item is quite low.
Exchange of goods for a similar one is not performed. If the client needs a thing of a different size or color, he will have to wait for a refund and place a new order.

Of course, the item sent back to the store must have all the tags and accessories.

If the item is part of a set, you will have to return all the items included in it. The resource rules do not allow for partial refunds.

How to return an order

The Asos online store accepts orders back in two ways: via Boxberry and by mail. Each of them has its own characteristics.

Via boxberry

To send an order back to the store using the Boxberry network of cells, you need to do the following:

Go to the ASOS online store website and issue a return in the appropriate section, follow the link.

Fill in the sender's information in English letters.
Enter information about the order in the application: articles of goods, the address to which it was sent, etc. The most convenient way to get this information is from the email that the store sends before delivery.

Fill in information about yourself and order

Choose a suitable Boxberry cell. On the same page, you will need to describe the reason for the return. An important point: this form is filled out in Russian letters. Even the brands of goods and the name of the store will have to be typed in Cyrillic.
After processing the return, the system will generate a shipment number, which will need to be named at the Boxberry point. To find your nearest Boxberry pick-up point, follow the link.
The Boxberry employee will need to present the original passport. He may not accept the copy. You can track where your return is located on the ASOS website here.

At the point of issue, you can get a branded bag or box for a fee. In order to save money, it is better to pack the item you are sending yourself. For these purposes, the original ASOS packaging is suitable, if it was cut along the perforation markings. The procedure for registration and dispatch takes no more than half an hour.

Terms of receiving money - no more than 3 weeks. After the parcel reaches the store, the customer receives a refund email.

Via mail

Return of goods can be made by post. In this case, you need to do the following:

Contact the resource and inform about the intention to return the received goods. If we are talking about marriage, photographs of the faulty thing will be required. You can contact through:
- The form

ASOS: the main nuances of returning things

What items are eligible for return at ASOS

The buyer has the right to return any of his purchases back to the store within 45 days from the date of receipt. To make everything go quickly and without problems, it is worth making sure that several conditions are met:

The product must be free of damage and wear marks. The only exception is the detection of defects
Availability of packaging. The company goes to meet customers and does not strictly monitor the presence of the original packaging. Almost all things can be returned without it. An exception is clothing with a "+" sign in the name. For hygiene reasons, they cannot be returned after fitting or wearing
In cases where it is necessary replacement of ASOS products with similar but in a different color or size. Unfortunately, the store does not carry out the exchange procedure, but it will accept things that did not suit you and will return the money. You will have to buy a new item again.

How to complete an ASOS refund application and return your purchase for free

1.Filling in the form will be returned on the ASOS website

On the ASOS website, visit the return form page. There are a number of fields that need to be filled in:

Full name
Order number
Phone number and email
Country and address
Data of the shipped product: product code, description, quantity, cost, select the reason for the return

When you move on to the next stage, you will be prompted to select a pick-up point for your ASOS parcel

2. Selecting the nearest parcel pick-up point

To return your ASOS package for free, it should be noted the item FREE OF CHARGE at the top of the site. Such an opportunity is provided by Boxberry parcel reception points. Next, mark the closest address of the Boxberry item, also do not forget to enter your Surname, Name, Patronymic.

3. Filling in the data on the Boxberry website

If you are not registered there yet, then you will need to enter your passport data, full registration address, as well as upload scans of your passport to confirm your identity and the possibility of returning your order. Once you complete your Boxberry return, a confirmation email will be sent to you. This email will also include your return label and tracking number.

4. Collect the parcel and take it to the Boxberry point

Collect the package, print and attach the return label. Take it to the Boxberry parcel collection point of your choice. By the way, if you do not have a printer, then Boxberry employees can print and attach a return label for you. To do this, show them the tracking number for the parcel. Don't forget to bring your passport to verify your identity!

5. Track the route of your parcel to ASOS

Track your package in progress on the ASOS Returns Tracker page. To find out where your return is, enter your tracking number or order number. ASOS will send you an email notification. address as soon as you receive your parcel.

ASOS money back: what to do if the wrong amount is returned

It takes a long time to wait for an ASOS refund procedure, so there is no need to worry. The package itself will be in transit for about 3-4 weeks. Returned parcels will take up to 24 hours to process. Depending on which bank serves the buyer's card, the process of crediting money itself takes up to 10 working days. Three factors affect the change in the amount of funds returned:

Deduction of money for the delivery of goods. If you have issued a free return through Boxberry, this amount will not be deducted.
Deduction of discounts in effect at the time of purchase

You bought 2 things that cost 10,000 rubles at 4,000 and 6,000 rubles, respectively. Used a promo code or bought with a 10% discount. They actually paid for the purchase of 9,000 rubles at 3,600 and 5,400, respectively, and saved 1,000 rubles on the purchase. 1 item for 5,400 rubles did not suit you, and you decided to return it. If at the time of return this promotion or promotional code is no longer valid, then you will be refunded 4,400 rubles, instead of 5,400 rubles. 1,000 rubles is the difference that you saved during the promotion. If this state of affairs does not suit you, then it would probably be advisable to return all the things and get the full amount spent 9,000 rubles for the entire order. You decide.

The difference in exchange rates at the time of ordering and at the time of return. In the event that you paid not in rubles

If all these nuances are taken into account, but the total amount still does not correspond to the one that should have been returned to the account, you need to contact ASOS employees for clarification.

Images: Source asos.com