Why do not come messages in Vaiber. Viber does not work on WiFi and without it, does not respond, buggy

This cross-platform messenger uses worldwide: install on computers, tablets, smartphones with different operating systems. Problems with it, however, sometimes arise: not to run Viber can on all devices. How to solve them?

Does not work on the computer

Viber is installed and works on windows platform. Miscellaneous errors may occur while using the PC program. Why does the utility may not work?

Depending on the cause, a number of measures are taken. In fact, find out what caused the problem is quite difficult, therefore there is a certain list of methods that each user can use.

Where to begin?

1. Make sure that the device is the latest version of the messenger. If not, update.
2. Check if Antivirus or Firewall is blocked by the Wiber. If blocking is locked, add an application to the exception list.
3. Score a device for viruses.
4. To restart a computer. In most cases this method solves the problem.
5. Clean the registry using CCleaner or another program.

If all of the listed methods did not help, and the PC is connected to the network, you must resort to fundamental extent: reinstalling the program.

To begin with, it is necessary to delete it via the "Programs and Components" window. To open it, simply enter its name to the search string. Next, find the program in the list and delete.

The operation of the application on PC

During work, the VIber can stop working - a window appears on the computer screen: "The Viber program is stopped."

As a rule, restarting or reinstalling the program does not help solve the problem. However, this may be a single case - then you just need to restart the PC.

If, even after restarting the device, the program continues to hang, you must use the following method.

1. Right on the icon right-click to display the context menu.

2. To avail the last section "Properties", and then in the window that appears (in the left part) click on the "Device Manager".

3. Light the string with the name "Sound, game and video devices". Here will be the name of your sound card. For example, it can be "device with support High Definition. Audio.

4. Turn the device by clicking on the rightmost icon in the top panel of the window.

Does not work on the phone

Messenger, installed on the phone, can also fail. The following popular types of failure are distinguished:

• does not send messages;
• refuses to connect;
• does not call;
• stops suddenly work;
• does not start.

What should be the next user actions if the client fails?

1. You need to restart the smartphone.

2. Dale, check the Internet connection. Often the problem lies precisely in the absence of a network. Check whether page packets are loaded through the browser. If not, you need to restart 3G connection or router to exclude the cause. If everything is also connected to the network, restart the device again. The problem may remain - then you should contact the operator. Before this, check the balance so that it does not turn out to be zero.

3. Survey the cache of the program. To do this, go to Settings - Application Manager. Find the program in the list, click on it and click on "Clear Cache". We will also be able to stop the work.

4. Strip the antivirus. After that, repeat the attempts to start. In some cases, the antivirus can block the client's work.

The extreme measure will reinstall the application again. Go again in the Messenger menu through the settings and click on "Delete". Then download and install the client through Play Market. On android or AppStore on iPhone.

Sometimes the following happens: debugging works on the company servers (developers add new features and capabilities, and also eliminate malfunctions and errors) and, accordingly, VIber can be inaccessible for a while. In this regard, it makes sense to wait a bit.

Problems after the next update

Weber developers offer new versions of users. It is recommended to be updated regularly, since with upgrades not only come new features, but also solve problems with failures. The update occurs in automatic mode.

However, after the update, malfunctions may appear. Vaiber ceases to run. This is due to the conflict between the drivers or the OS smartphone and the program. The first may be too old for the normal operation of the updated application.

The solution is to install all system updates. After that, you need to test the operation of the program.

As an alternative - reinstalling Viber. How to do it, was described above. Taking into account the fact that updates come automatically, in some cases it will take several reinstallations until the error disappears.

Appeal to the official support service

If all the methods listed above were not crowned with proper success, you need to contact Vaiber user support. Go to the address: http://support.viber.com/customer/en/portal/emails/new.

The form feedback To describe, the problem is available in Russian (you need to fill out the required fields).

Describe your problem in the details, not forgetting to specify last version Messenger, type operating system And other details.

Before sending notifications, check the correctness of all lines. As a rule, the answer comes quickly by email.

Vyber problems are most often solved by rebooting the program and connecting the Internet. It is also not superfluous to clean the cache program on the phone and registry on the computer.

suddenly ceases to function correctly. Why Viber does not work And how to solve such a problem? The solution to solve will largely depend on the cause:

1. no matter how ridiculously sounded, but to start it is worth trying "Turn off and enable". That is what is often advised in service service. That is, you need to try simply restart the device and viber;
2. it is possible that certain problems on the side of the provider simply appeared, or a system update on Viber itself servers occurs. In this case, of course, you just need to gain patience and wait when everything will be in place again;
3. the main reason why Viber does not work on a computer or on the phone maybe incorrect setting Internet connections. For example, the connection, proxy, Wi-Fi, etc. have been confused. In general, first of all should be found in this direction;
4. in addition, the incorrect work of Viber may be caused by the fact that the previous update was failed or on the contrary - the program has not been updated for a long time. Accordingly, in the first case it is better to completely remove Viber and reinstall "from scratch", and in the second - update to the most recent version;
5. it is also possible that the user tries to establish a too old version of the messenger or incompatible with this device;
6. finally, if Viber does not work on Android or any other device, you can always visit the official website of the developers and try to find the answer there. Or write a letter to the service of those support.

If Viber does not work update it

Of course, if Viber does not work, This is by no means a reason for panic. First of all, you must first try to find the cause of the problem and actually actually be the method of exception, gradually turning through all possible options.

Vaiber Connection Problem

With Viberi, as with any program created by a person, it may be failed for one or another reasons. One of these manifestations is the situation when Viber does not work through the mobile Internet. For comfortable work, you need a high-speed Internet, Wi-Fi wireless access points are suitable for these purposes or mobile Internet 3G. Try to connect to one of these networks and test the work of Viber, in most cases the Internet problem disappears.

If you have seen this message, try to verify that other applications are transmitted without problems and accept data from the Internet. For example, open the browser and open any site or run the VK, Instagram application, classmates My page. If the listed programs are launched without problems and work normally, it's directly in Vaiber on the phone. At the end of the article, issues of troubleshooting are given.

Viber slows down
Another occurring problem is that the Viber brakes, hangs. To solve the problem, we advise you to reboot your smartphone, in 90% of cases it helps to restore the full performance of the application. If the program continues to work unstable, delete the program (after saving the desired information), clean the cache in the smartphone settings, restart the phone and install Viber again.

No connection and other problems Viber
The program is constantly improving and developers from time to time make changes to Viber. And although they try to perform all updates so as not to call users did not notice. But sometimes there are some problems on the side of servers associated with their availability (debug state, reboot, etc.). Of course, this problem is not regular, so you need to wait just a short time.

Poorly audible interlocutor in viber
Interference, delays or partial swallowing "letters" when conversation with the interlocutor is a bad (slow) Internet connection. For high-quality audio signal (voice) you need to provide a communication channel throughput About 1 megabita. Check VIBERA Wi-Fi Channel With a stable connection without delay.

Tips for improving Viber work.
Below is a list of non-hard actions that will help you resume the performance of the application.

• restart the phone (turn off and on and on);
• checking the availability of a stable connection to the Internet;
• delete application from a smartphone (pre-save the desired data), clean the cache, and then re-install the application;
• before deleting the program, it is possible to wait a bit, the service is not available on the developers side.

If the problem was not solved - you can ask your question in the comments or contact official service Vaiber support.

If you ask yourself a question " Why does not Vaiber work?"- This article will help solve the problems that have arisen. Carefully reading the recommendations, you can independently eliminate the problems that have arisen in the application.

Viber does not work on the phone

In terms of the number of installations, Vaiber, of course, is leading on smartphones, it has long been leaving the mark of 500 million on the basis of the statistics of user calls, the following most common problems can be distinguished:

• Viber does not send messages.
• There is no connection.
• Unable to make a call.
• Viber is installed, but does not start.
• Stickers are not sent in Viber.

Recommendations for eliminating errors:

• Perform a reboot of smartphone
• Make sure there is a stable Internet connection, because Viber does not work without the Internet.
• If you use for the Internet Wi-Fi Network, Turn off from it and connect using 3G. You need to try to change the connection to find out the program with the Internet or not.
• Remove the cache program.

If the performance of the Vaiber program has not recovered and errors did not disappear, try the following steps: Fully remove the Viber from the smartphone, after saving the required data, then install the application again.

Note: Problems with Weber work may be due to the presence of debugging work on the side of the company's central servers, because the program is constantly developing and developers add new features and capabilities. It should be a little shown, it is possible that the elimination of problems will require not so much time.

You can contact the official support service:

Open the support page http://support.viber.com/customer/en/portal/emails/NEW.

Feedback form to describe the problem is available in Russian (you need to fill out the required fields).
Before sending notifications, check the correctness of all lines. As a rule, the answer will not wait long and will come to email.

Viber does not work on a computer (Windows)

Another common version of the application is or a Windows Laptop.

What problems may occur most often:

Possible steps: Set the operating system updates, check whether the ports are open: TCP: 5242 and 4244 UDP: 5243 and 9785.
How to check and open ports on Windows 7 / Windows 8 / Windows 10

1. In the search string, enter the word "firewall"
2. Click on the name "Windows Firewall"
3. Open additional parameters
4. Select "Rules for incoming connections"
5. We specify the path to the program and step by step we create the right rule.

If you have any questions - ask in the comments, I will be grateful for the skin at the bottom of the article.

- This is a program with which you can send SMS to call and send files (photo, video, audio). It works almost on all well-known operating systems and is installed on both the phone and other devices. The application is economically, does not consume traffic while being in background modeAnd also rationally spend the battery charge. Does not require a special device system settings. If Viber does not work, do not worry, we will tell you what to do in these cases.

Download and install a utility can each, it is available for free and does not need to check in. The installation procedure is also extremely simple, it is necessary to simply follow the step-by-step instructions. But sometimes there are situations where Viber Messenger does not work and need to know what to do with the appendix in such situations.

How to do when Viber does not work

What can affect the work utility so that she stopped working? This sometimes happens, especially with those programs that work with the help of an Internet connection, and the causes of the breakage can be a lot. One of the most important is the Internet failure on your device. To troubleshoot the problem, you will need to turn off the phone or tablet from the router for a while, which distributes WiFi. And then check whether the application works when connecting 3G. It is possible to hang the utility to eliminate simply restart the mobile device. Very often it helps to configure the application so that it functions as before.

First of all, try updating Viber to the latest version:

• (Russian version)

In addition, malfunctions may occur and servers. Since the utility is constantly developing and updated, for this, from time to time, you need to disable servers and reboot the system. This difficulty is not natural, it happens rarely, but it can still be the reason that your conversation will be interrupted. If during communication the network signal is very weak or interrupted, your dialogue can break or disturb the audibility of the subscriber. That this is not happening, the creators recommend using stable networks. Well, if it is WiFi, she also at a speed of at least 1 Mbps per second.

In the case when the application still did not resume work, propose to do the following:

1. Reboot the device on which Vaiber is installed;
2. It is verified that the network is connected on the gadget;
3. Remove the application and devices and then re-install it;
4. If the problem is not on your part, wait until you eliminate the problems on servers.

Thus, you can eliminate any malfunctions in the program and continue to use it.

Thanks to this wide functionality, the application actively conquers attention and recognition of users. It was uploaded and installed on their devices more than 400 million residents of the globe.

Viber was created in 2010. Since then, almost every year all new and new versions of the program were produced. Thanks to this, it can be installed on any device, because it works on any mobile platform. Updating every year utility, developers add all new and new features and capabilities. Most recently B.

And PC. If the first version of the messenger is already improved and familiar to many, then the version for computers arises much more mistakes due to large number system requirements Applications to the operating system. Viber may not work immediately after installing the application or after some time after operation. In the first case, the cause of problems with work in Vaiber may hide in windows outdetty or incorrect installation of the messenger. In the second case, the cause of the Vaiber error may be blocking at the firewall level or the problem when updating. As a rule, the Weber information window indicates the reason for the application error and possible paths Her decisions.

Why does not Vaiber work?

Incorrect work Viber on a computer can provoke several factors:

• Failures in the system operation of the application.
• No Internet connection.
• The presence of malicious software, viruses and spyware.
• Blocking Vaiber Antivirus.
• Blocking Waiber Firewall.

Most often, the problems with the installation and update of the messenger arise from Windows 7 owners, since this version of the operating system is not designed to install such applications. The reasons why Viber does not work on a computer can be different and, as a rule, to eliminate the cause of problems, it is necessary to deactivate the application and download it again.

How to fix bugs in Vaiber on a computer?

If full deactivation and re-installation of Weber did not help, it means that the reason lies not in the application itself, but its compatibility with Windows.

You can eliminate the error in several ways:

• Restart the computer.
• Delete the application not through the control panel, but through system files.
• Enable Viber in Windows Firewall Lists, check the tolerance.
• Disconnect the firewall completely.
• Roll back the operating system or restore damaged files.
• Run Viber on behalf of the administrator and set the Windows application compatibility mode.

If the problem fails to be eliminated, then possible windows system It is outdated and it is necessary to update or reinstall.

Vaiber is a very popular messenger, designed to facilitate the communication of people across the planet. The audience of the Viber application is constantly increasing, the program is set to an increasing amount of mobile devices and gadgets.

Each messenger user at least once during the operation of the application was asked about why "Viber" on the phone stopped working. Consider the main reasons for the refusal of the application and possible solutions to the problem with the Messenger "Viber".

Error 495: File not found

The situation when the error appears at number 495, it happens quite often. This error means that installation file. "Waiber" was not found on the developer server. Why is this happening?

Most likely, the user began downloading the application installation file at the time when the version of the program was updated on the server, that is, a new installation file has not yet been laid out for download, and the old version has already been removed. You do not need to panic, it is better to wait at a time and repeat the attempt to download the Vaiber application.

No Internet connection

No matter how trivially sounded, but the most common reason why Viber does not work and gives an error of the connection, it may be in the absence of a connection to the Internet. Therefore, first of all it is necessary to check the operation of the network in other applications, for example, in the browser. If the pages of sites open quickly and without errors, it means that the connection to the network operates correctly, and the reason is not in it.

If the browser does not display the pages, you need to deal with the connection. Suppose the smartphone is connected to the network via Wi-Fi. Need to try switching from Wi-Fi to mobile network 3G or 4G and re-check the operation of the Internet. If the connection problem remains, you need to understand the settings of the access point of the APN of the phone or contact your company cellular operator. Specialists of companies cellular communication Must possess the knowledge necessary to configure almost any telephone.

Alternatively, you can check the balance, perhaps the Internet was blocked due to lack of funds on the account. In this case, the replenishment of the balance will solve the problem.

The irrelevant version of "Vaiber"

There are less obvious causes of the situation when Viber does not work. What to do with the Vaiber application if it does not work? It is necessary to check which version of the program is used. Perhaps accomplished.

To solve the problem, you need to update the messenger and re-check its performance.

The consequences of incorrect update

The Vaiber application is constantly being improved, new features and opportunities are added to the messenger. Unfortunately, sometimes after installation new version The program functioning may be broken. Often it is related to errors in the package of updates, with the incompatibility of VIBER versions and operating android systems. As a rule, if such problems arise, they are corrected in the following program updates. And before the release of a fixed modification of the application will have to use old version Messenger, having previously downloaded it online.

In any case, it must be reported on the current situation in the support service so that the developer began to work on the problem. The more user calls, the faster the correctly operating updating of the program will be released.

Block messaging by another user

If the Vaiber application works, but messages are sent not to all contacts, it means that the recovery from this account has been blocked by another user. Why on the phone and what to do in this particular case? Technically program functions, just messages are sent not to all contacts. If such a situation occurs, you need any alternative way Clarify in inaccessible contacts cause blocking.

The application works unstable, some actions are incorrect

So, Viber does not work what to do and how to fix? The following manifestations of the improper functioning of the messenger are possible:

1. Sending messages does not work, but the reception occurs without complications.
2. There is a stop and unexpected reset of the application when performing standard actions in it.
3. The application issues a message about the missing Internet connection, although in fact it is all right with the connection.

To begin with, you can try to reboot mobile device. To do this, hold the device shutdown button until the menu appears. In the window that appears, you need to select the "Refore" item and wait for the phone.

If, after rebooting, the work "Vaiber" did not normally normal, you will have to reinstall the application. To do this, you must first delete the program. To erase "Viber", you need to log in to the list installed applications, Find the desired item with the name of the program, select it and in the window that appears click the "Delete" button. Now you can install the messenger again. To do this, download and install annex Viber. of Google Market or from the developer's site.

Blocking for spam administration Viber

The network described cases of blocking the Messenger users by the developer himself. Why doesn't the "Viber" work on the phone in this case? If there is a massive segment of messages to any group of contacts from one account, the Vaiber administration is perceived as an attempt to send spam. There is a blocking of sending outgoing messages. Incoming messages come to the user as usual.

To resume normal work with the "Viber", the user must be contacted by the developer and explain the cause mass distribution messages. In this case, perhaps the administration will make a decision on removing blocking with a warning of the user to prevent such a situation in the future. But other cases are known when the messenger administration forever blocked accounts specific users. In such a situation there is only one way out: create new account With reference to another phone number previously not registered in the Viber system.

Technical work on Viber servers

If various possible options for the messenger failure are analyzed, and still not clearly, on the phone, you need to contact the support service in any case. Perhaps the application does not function because of the temporary technical work On servers responsible for communication through Viber. The support service will have assistance in any case, even if the failure is not associated with the messenger servers.

Conclusion

Messenger "Vaiber", like any other program, can sometimes work incorrectly. The article lists the main problems that occur in the functioning of the application, and the answer to the question of why Vaiber does not work on the phone with Android.

Return the program working capacity for even an unprepared user, however, there are failures in the application, with which only specialists of the Viber support can be dealt with.