Russian Apple Support Service. Iphon Support Service in Russia Phone Number

Apple is a well-known brand in the mobile device market. They supply high-quality products and provide a highly professional level of support for their customers.

The department for working with users occupies a special place in the company. We will tell about it in more detail.

Contact center apple

The company is international, and therefore in each country she has its own representation, which is a completely autonomous unit and is able to solve the problems of all citizens of the country.

Apple cares about its customers, so the contact center works around the clock. Employees are shifted to the line, help solve problems of users.

Alternative communication methods

On the official website of Apple information about others telephone numbers. In the section responsible for their support, the rooms of all offices in the world are available.

Site visitor introduces the address of the stay either postcode. Next chooses the product for which he would like to receive information.

The screen displays the card with the designation of the nearest sales points and service centers. Addresses and work schedule will be indicated.

For the convenience of users, the company uses unique code For each user. It is called Apple ID. Binding is carried out after purchasing the first device of the company.

The client will need to register, and bind bank card to your account. It must be done to pay for the purchase at Apple Store.

In the future, by referring to the client work department, the user will be enough to voice your identifier. The system recognizes it, and will provide information about its devices.

This account name can be used to get into the closed part of the Apple website.

Hey! Despite numerous instructions laid out on the Internet and on this blog, there are issues related to iPhone and iPad, which can be solved only with technical support apple companies. For example, remove the lock icloud ,. Who can do it? No one! Only a specially trained employee of the company. Yes, and it is not only in blocking, if any other questions can be useful, the answer of a competent specialist can be useful?

And after all, it would seem, the technical support itself does not hide from anyone, there are many ways to contact her, but people still ask in the comments - how to call or write an Apple operator? And once they ask, then we will answer!

That all ways to reach technical support, wherever you are.

Apple technical support phones in Russia

Apple, like any normal company, has its own hotline employees of which will answer any question associated with iPhone and iPad. Here are phone numbers for the Russian Federation:

• 8-495-580-95-57 (Moscow number).
• 8-800-555-67-34 (free room for calls from any region of Russia).
• 8-800-333-51-73 (Apple Store Store Buyer Support).

According to any of these numbers, you will be ready to advise Russian-speaking employees from 9.00 to 21.00 on weekdays.

Other ways to talk to Apple technical support in the Russian Federation

When calling on any of the phones, you will meet an answering machine. If for any reason you can't break through his commands or do not want to do this, then you can order a callback - the company itself will call you. To do this, go to this page and:

The incoming call will not be from those numbers that are listed above, and from others. It can be the number of any country (I was called with the Philippines, Bangkok and from somedo from Asia). It is not necessary to fear - a Russian-speaking employee will talk to you and this challenge will be free.

For some reason do not want to talk? We can always communicate with technical support through a special chat. To do this, repeat all the actions indicated slightly above, the only one, on the third point, choose: "Chat". Here is also shown approximate waiting time, which is convenient.

In 2018, Apple appeared an application that contains various articles and instructions dedicated to the company's products. Cool? Not bad!

However, we are interested in another possibility of this program - to get the help of a specialist technical support. What should be done?

It remains to choose the device and the problem you encountered. The application will offer various solutions:

• Articles and instructions.
• Communication with a chat specialist.
• Call support yourself.
• Order call call.

Agree, the choice is simply excellent. We use!

How to contact Russian technical support Apple if you are in another country?

Exists a large number of countries where technical support is either absent in principle, or there is, but in the language that the Russian-speaking user does not know. How to be in this case? How to contact and talk precisely with Russian technical support if you are in another country?

There is nothing complicated in this, there are several ways:

But order a callback if you are in another country, most likely it will not work (if of course you do not have a Russian SIM card). The fact is that the reverse call form implies an indication of the number starting with +7 (prefix for Russian numbers). Erase it and replace with another.

Each week, Apple top managers are distinguished by serious statements, in the "apple" world constantly something happens. But what if you look inside the company on the other side, the parties of ordinary workers? We managed to contact one of the people close to Apple (it does not work in the company, but asked to leave his name for the scenes) and ask him about the features of work in the most expensive company in the world.

It turned out that there are four departments in Russian support, each - almost a hundred people, they are all posted in different countries EU. These departments are exclusively supported by IOS users. They serve everyone who speaks Russian and calls the Moscow number. If you call even from Montreal - help him.

Extreme situations also happen - for example, 2 hours to create an Apple ID to the user, then search in the application, wait for its download. Frequently addressed "suddenly" lost contacts and calendars, many simply call to learn about the state of their phone (new whether with a guarantee, PCT). Stupid appeals most often no.

Support uses 21.5-inch imac of a variety of configurations. Pretty powerful devices. The schedule of work is in advance, taking into account the wishes of the employee. All Russians work, even on the interview check the level of ownership of the Russian language. Well, and English needs to know, of course.

For work is used special application Ilog. It is distinguished by Salesforce, Oracle and even SAP. He, as any Apple's software product, is notable for its intuitive simplicity and multifunctionality: you gain the name of the case (situation), and he in real time it takes you an article to solve the problem.

With the help of Ilog, you can reject from the operator for one click, to obtain data on the device, including all its history of fixing, you can find out with the help of diagnostics to know that it is currently wrong with it: detailed information about any component. You can take and disable the FaceTime user with another utility: ICLOUD Support App. Disable iMessage, Facetime, Keychain and so on. But for justice, the support does not see any users of users who should not touch them: she sees how many photos, how many contacts and so on, but not the pictures and contacts themselves.

Track the device even from the user's knowledge is impossible. If Apple ID steal, the support looks that he is wrong with him, asks questions to make sure the identity of the caller. If everything is OK, then send a letter to the agreed box. If the thief even changes the Apple ID itself, then all this can be seen and quickly fixed. So they have no chance.

The number of appeals depends on the day: on Friday quietly, everyone scored on the phones and rushing to the nature of the "meadow". On Monday, the Achglag - everyone remembers the phones. If you take the average - 10 calls per day per person.

On average, Apple support staff receive from 1000 euros to 3,000 euros, depending on the country and experience. About the ban android devices - everyone is free to choose what he likes more. Many workers use smartphones on Android and feel great.

With the release of iOS 9 appeals to support added - many appeals from those who have impaired themselves with designers and engineers, and gives an indication to correct certain bugs operating system. But there are also handling of the case: so, for example, iOS 9.0.1 was released due to a bug leading to the iPhone hang when the device is updated.

We will continue to look behind the scenes of work in Apple, and in the future you will be waiting for a lot of interesting things.