How to find out whether home telephone is disconnected. Where to call if the home phone does not work

This article briefly describes how a residential building is called, several tips are given when the home phone breakdowns. The article can help save on a call call.

We all have long been accustomed to such an ordinary thing in our house, like a home phone. This type of communication is still competing. cell phones. But many do not know how the work is organized and during the breakdown of the home phone, people hurry to call the masters. But it is enough to know a small amount of information to try to figure out yourself. To begin with, tell general principle The performance of your device.

Let's start with the fact that the house has a connected cable. Next, this cable is divided into the entrances of cables of a smaller capacity. For example, a cable for a hundred rooms is laid into a house with five entrances, it means that each entrance will receive on the cable for twenty telephone numbers.

Such cables are obsessed in electrical panels, from where telephone lines and diverge through apartment with ducts. Such a telephone wire (usually pink or white) is laid in your apartment. It connects to the telephone socket, and the telephone itself is connected to it, in turn.

What if he (phone) suddenly stopped sending signs of life?

Without panic. Do not immediately run to the neighbor and call the masters. Most likely, eliminate the problem in your power, and you do not have to pay the challenge of the employee serving you organizations. (It is better to visit the neighbor with your home phone and check whether it will work with him, because the devices fail frequently).

One of the reasons for a home phone failure can be banal non-payment. Clarify the availability of debt or report payment you can service phonesspecified in the accounts as well as in the Personal Account on the telephone operator's website. Take into account that in case of disconnection of the phone for non-payment repeated connection After making funds can take about a day.

In order to avoid such a situation, pay phone bills no later than within 20 days from the date of receipt. Consider that if the payment was made after the 28th day of the month, it will be credited to your account only in the following. Do not forget that you can pay the phone and before receipt of the receipt, after the 7th day of the month in any branch of Sberbank. To do this, it will be enough to just name your phone number.

Malfunction of the device

Perhaps the breakdown occurred directly in your. To check it out, try to reconnect it, for example, at the neighbors, or connect another device to the available wires.

If you have a radiotelephone, it is also possible that in the tube, and it needs to be replaced with a new one. The less the tube holds "Charging" outside base stationThe less power remains.

We understand the wires

The telephone cable (usually white) stretches from the total electrical tailor to the apartment, it is connected to a small telephone socket, and already a separate wire leads to the phone. Also most modern phones Connected to the network. Check out the locations of all connections: 220V socket, telephone socket. Perhaps in one of the locations connections, the cable simply fell out of his "nest". If everything is in order, it is worth checking the wire throughout the telephone socket to - maybe it is torn or shifted. It happens quite often, especially if the cable is laid under the doorways in the room, there are children, animals in the apartment.

In the case of rupture, this breakdown can be fixed independently: the wires will need to be slightly cleaned and to twist renewed together, after which it is copped with a tape. The current will not hit you, besides, the polarity of telephone wires There is no, which means, you can not be afraid to combine them incorrectly.

Other possible malfunctions

Here are some more the most common subscribers and the possibility of their solution:

Crack, rustle, interference. This is "" telephone faults. In this case, it is also worth checking all the wires, and if they are integrity to contact the telephone company.

Badly audible. Most likely, the problem arose in the dynamics of the device. If the phone is old, then the speaker is there, and sometimes it is enough just to knock on the tube. If the phone is modern and volume is exhibited at the "maximum", but still nothing can be heard, you will have to turn to the master or replace the device to a new one.

The phone does not respond to press press. Perhaps they just mad. Try to remove the lid and sweat the mechanism as much as much as possible.

Sources:

how the phone is working

For many telephone - Not replaceable thing in the house. A few more decades ago, it became the most popular means of communicating between people and did not lose it even in our time. With a connection problem telephoneand there are mostly those who just moved to new apartments or private houses. Consider step by step all the subtleties of the home installation telephonebut.

You will need

Passport of a citizen of the Russian Federation, a document of ownership of an apartment or house.

Instruction

First, contact telephonestation where experts will check the possibility of connecting telephonenoah line to your apartment or house.

The inhabitants of private houses may have some difficulties with the connection, namely the station employees will ask for telegraph poles. It can touch those inhabitants whose houses stand alone from others.

After approving the installation of the communication line, you need to write an application addressed to the head telephonenoah company. During its filling and filing, experts will require you a passport and documents confirming the property of the premises in which the future apparatus will be.

After paper rolls, on telephoneinstallation of equipment and selection of numbers of numbers will begin. These operations usually occupy a day or two, but due to the queue on the connection process can delay.

You also need to choose the necessary tariff plan. W. telephonetheir operators are enough a large number of, it all depends on the wishes of the client. But there are three main. The second is convenient for those who speak little, when using it, you only pay for the time that we used. Combined - it allows you to make outgoing calls for a small value, and the incoming will be free. Such a tariff has a low subscription fee. Another unlimited tariff It is convenient for those who say a lot, for a fixed value you will make any number of calls without temporary limit.

During the filing of documents, the Specialist of the GTS coordinates the date and time with you when a master can come to you. After that, you will need to wait for this date and buy the device itself for communication.

Usually installers connecting telephone The apartment has a cable only to the door, but by agreement they will do it right until the right place and even plug themselves. telephoneitem.

Today, more and more subscribers are interested in why money is removed from the phone. This can occur for a variety of reasons. It should be dealt with this problem as early as possible until your account has become negative.

Remember when the money began with your phone. Perhaps it was that day that you made an action that led to the emergence of a problem. Think if you did not come that day some strange SMS messages offering always stay up to date latest news, find out the weather, etc. Perhaps you have no suspect of anything, I clicked on the link that was in the message, thereby signed on the fraudulent newsletter.

Thus, fraudulent mailing is one of the main reasons that money is removed from the phone. Subscribe to unwanted service can not only read the spam messages. Very often, users do not even be trusted to their phone and just walk through the scope of the network, sitting at their computer. You can activate a harmful subscription by going to the scam site and leaving your phone number there. For example, you reported that you won the prize, and a number is required to pick it up. Or were you blocked in any social network And now they are asked to get the code according to your number and enter it into a special field for unlocking the profile. Sometimes scammers manage to send messages even on behalf of your cellular operator. Therefore, remember one thing: in order not to torment the question why the phone is removed from the phone, never leave your number on suspicious sites and do not subscribe to doubt services.

Find out which service you subscribe to if you cannot remember it. Enough to go to the site of your operator, register on it and log in under your login and password. Learn the section of statistics and current subscriptions, learn how much the fraudsters. If there is a subscription deactivation button next to it, click on it, but it is not always present.

In case of difficulties with the deactivation of a subscription, visit the nearest office of your cellular operator, tell employees about your problem, and they will close the subscription manually. If the money from the phone was actually illicitly illegally and without your knowledge, they can be returned by filling out a special application form, which can be obtained in the office. Within 2-3 weeks, lost money will be returned to your account.

If you like to communicate by phone, why not make money on this? There are several opportunities to earn at home using your phone. And at the same time receive not any "pennies" to pay the phone or on pocket expenses, but money as the main one or additional earnings.

You will need

urban or mobile phone

Instruction

This way of earning is most suitable for women in maternity leave, mama, caressing for, as well as those who are looking for work with a free schedule at home. In addition, this is a good opportunity to earn pensioners and disabled people who are difficult to find work.

You can earn both home and mobile. The advantage of the urban phone is that you do not need any costs except subscription fee. Of course, if you do not call the intergust and mobile. Benefits mobile phone With unlimited tariff: - You are not tied to the house. You can even call calls or call

Millions of apartments throughout Russia are equipped with wired Rostelecom lines. No wonder, because the company is considered the largest to provide a home telephone service in the country. Along with the traditional use of copper cables, IP channels are practically used now everywhere.

If your phone broke, familiarize yourself with possible reasons and methods to correct the problem.

Causes of breakdown

Before you hurry to call a specialist and require immediate correction of the situation, you need to quickly check 4 points:

Exclude debt on the personal account. To verify the ideal option is a visit to personal Area On the site RT.ru. By the way, in addition to the account on the home telephone, Rostelecom, there you can see and pay an account on the Internet and television. After repaying the debt, the device will be connected in automatic mode in the near future.

Malfunction of a telephone. If the home phone does not work, then it is not necessary for service provider's fault. Quite often, it can be a banal breakdown of the device itself. You can check this by an elementary connection to the network of another machine. If the connection is set, then it is necessary to purchase a new working phone or try to repair the old one.
Gap or damage to the cable in the apartment. Be sure to visually inspect the cable from the entrance to the apartment to the telephone connector. If there are gaps, foes or visible parts of the copper wire, then the physical disruption of the channel integrity takes place. You can try to restore the wire yourself with the help of isol and bodies. But if the subscriber is insecurable in his forces and skills, then it is worth preferring a call to the technique.
Open line. Damage in the apartment are the responsibility of the owner, so for their elimination of the company's representatives are charged.

Rostelecom specialists are not related to the repair of a landline phone. Fix the breakdown can be tried in service center Or contact the acquisition location.

If the wire triggered in your apartment, you will have to pay for the repair of the line.

If visually seen the channel breaking out of the apartment, then only a technician who performs the repairs of the telephone line will be fixed. Even if visually climbing is not visible, then with the help of special equipment, it will be able to check how the signal passes and schedule the restoration work. These works are free.

Contacts for communication or where to call?

If, by checking the equipment and data on the personal account, to establish a home telephone line, it will be necessary to contact the technical support service.

The universal number for calling the company is 8,800 1000 800, where choosing a direction, the system will switch the subscriber to the desired operator. The bell is free from any phone, including the mobile phone and provides 24-hour service. All calls coming here are processed single Center Services that can be far from the city of the client.

More economical in time by the option is the call on the local number of the repair bureau. All topical rooms for your city are posted on the RT.ru website in the "Contact Information" section. This phone number appears in the contract.

You can also find out by calling free Number 09 (only from the home phone) or using paid help 009 (including from cellular).

The operator will need to provide data on the owner, and also report that the home phone does not work. First of all, the engineer will try to establish a connection in a dialog with the subscriber, demanding a number of elementary actions. If all the manipulations turned out to be unsuccessful, then an application was drawn up to respond to react during the day. Specialists Rostelecom Repair of phones do not perform, but will be able to diagnose the exact cause of the lack of communication.

Another channel for registration of an application for a call to the technique is to appeal through the site by filling out the necessary graphs in the Feedback section.

Calling equipment for repair

After accepting an application for a call to the employee, the company has a day to react to the problem and restore the work of the city phone.

Call technicians if you are confident that the lines of the line is not in the apartment.

When decorating the statement, the operator will specify at what time the client is more convenient to accept the technique, as you need access to a telephone device for verification. The specialist will perform all the necessary diagnostics, will reveal the cause of the breakdown and eliminate it immediately. The exception may be massive telephone lines, for example, in case of bad weather, but this is a rare phenomenon. After fixing the problem to the client number, technical support specialist will have to be called to verify telephone communication.

Video: The procedure for calling the wizard, features and timing of work by Rostelecom employees.

Often, to eliminate breakage, Rostelecom employee does not need to leave at the client's address, it can check and correct basic errors remotely. In this case, a control call is performed on the client's city phone to obtain a consent to closing the application and receive confirmation of the correction of the situation.

Good when everything in the house works as it is necessary.

Based on the items above, it can be concluded that to correct the non-working home telephone Rostelecom first it is necessary to check the balance, the serviceability of the device and the integrity of the home cable. In other cases, you can safely contact the support service for further instructions or call an employee for repairing the line. It is worth noting that the company should be applying even if a decision on self-repairing malfunctions is to further receive recalculation for unused services.

In the process of using telephony services, internet access or viewing TV shows, a variety of situations arise, to solve which the company's experts may need. In order to contact the MGTS Contact Center operator, you need to dial the number from the city phone: 8 495 6 36-06-36. Single contact number MGTS is common to all the districts of Moscow.

Single contact center MGTS provides such opportunities:

obtaining information about the billing of services and their connections;
checking the balance of the personal account and receiving information about possible methods payments;
submission of the application at the MGTS repair bureau;
tariffs and the ability to connect to the Internet using GPON technology;
information on independent account management and connected services;
the solution of other issues that have not included in the main list and requiring compounds with the representative of the company.

After the dialing of the MGTS single contact center number, the auto phraser suggest select one of the menu items by pressing the appropriate button on the phone in the tonal mode. By selecting the necessary menu item, the system automatically redirects the operator, often the time waiting time is more than 10 minutes, due to the heavy load on the MGTS contact center.

This phone is common / united for all districts of the city of Moscow.

List of administrative districts and districts of Moscow:
1. Central Administrative District - Cao. (Arbat, Basmannaya, Zamoskvorechye, Krasnoselsky, Meshchansky, Presnensky, Tagansky, Tverskaya, Khamovniki, Yakimanka).

2. Northern Administrative District - SAO (Airport, Beachovaya, Beskudniki, Voikovsky, East Degunino, Golovinsky, Dmitrovsky, Western Degunino, Coptevo, Levoberezhny, Mzhaganinovsky, Savorylovsky, Falcon, Timiryazevsky, Hovrino, Khoroshvsky).

3. Northeast Administrative District - Svao (Alekseevsky, Altufyevsky, Babushkin, Bibirevo, Butyrsky, Lianozovo, Losinoostrovsky, Marfino, Maryina Grove, Ostankinsky, Otradnaya, Rostokino, Sviblovo, Northern Medvedkovo, North, South Medvedkovo).

4. Eastern Administrative District - VAO (Bogorodskoye, Veshniki, East Izmailovo, East, Goljanovo, Ivanovo, Izmailovo, Kosino-Ukhtomsky, Metrogodok, Novogireevo, Novokosino, Perovo, Preobrazhenskoye, Northern Izmailovo, Sokolina Mountain, Sokolniki).

5. Southeast Administrative District - Yuvao. (Vykhino-Zhulebino, Kapotnya, Kuzminki, Lefortovo, Lublin, Maryino, Nekrasovka, Nizhny Novgorod, Printers, Ryazan, Textiles, South-Town).

6. Southern Administrative District - Yua (Biryulyo Eastern, Biryulyo Western, Brateevo, Danilovsky, Donskoy, Zyablovko, Moskvorechye-Saburovo, Nagatino-Gardeners, Nagatinsky Zaton, Nagorno, Orekhovo-Borisovo North, Orekhovo-Borisovo South, Tsaritsyno, Chertanovo North, Chertanovo Central, Chertanovo South).

7. South-West Administrative District - JUSA (Academic, Gagarinsky, Zyuzino, Konkovo, Kotlovka, Lomonosovsky, Obruchevsky, Northern Butovo, Warm Stan, Cherryomushki, South Butovo, Yasenevo).

8. Western Administrative District - Company (Vnukovo, Dorogomilovo, Krylatskoye, Kuntsevo, Mozhaisky, Novo-Peredelkino, Ochakovo-Matveyevskoye, Avenue, Vernadsky, Ramenki, Solntsevo, Troparo-Nikulino, Fillevsky Park, Fili-Davydkovo).

9. North-West Administrative District - SZAO (Kurkino, Mitino, Pokrovskoye-Streshnevo, North Tushino, Strogino, Top Multi-Longs, Shchukino, South Tushino).

10. Zelenograd administrative district - Zelao (Kroikovo, Matushko, Savelovka, Silino, Old, Kryukovo).

11. Novomoskovsky Administrative District

12. Trinity Administrative District

Autoinformer PAO MGTS:

The autoinformer will propose to translate the phone into the tone mode by clicking the "Star" button (*) and click the number you need the menu item.

Advertising or information;
1 - to connect MGTS;
3 - technical issues;
0 - for connecting to a specialist;
9 - Repeated listening to information.

The time of the autoinformer is 1 minute 20 seconds (09/22/2016) further goes on automatic forwarding to a specialist !!! Time Waiting for a specialist depends on the time of day and load on line !!!
- Information and waiting time may change on the autoinformer of the Unified Contact Center.

Tip: After dialing, listen to all the information and in the end automatically translates to the operator, while not by pressing any numeral selection number.

Reference and Information Center

Contact center

Consult on any subject associated with telephony, Internet and television;
Get informational I. technical support;
Learn about the presence of debt and payment methods;
Connect and disable additional services;
Learn about the promotions and conditions of their holding.

Why doesn't the city phone work? With such a question, it is sometimes necessary to face owners of companies that enjoy a fixed relationship, subscribers - individuals using landline phone To communicate with relatives, friends, colleagues, etc., there are many reasons that lead to problems.

It is easily difficult for a simple person to determine what concretely served that it is not possible to use communication services, and the more eliminate the cause. Of course, if we are not talking about something banal, for example, the telephone is not included in the outlet or wire located in the apartment is damaged.

The city phone does not work: what to do first?

If you find problems with connection, you need to try to understand yourself, can their reason be located on the territory of the apartment. Make it just enough:

Check if the phone is turned on into the outlet.
Make sure the telephone line cable is included in the device.
Check the integrity of the cable, carefully examined it (especially this is relevant for families in which there are small kids or pets).

Of course, you can not bother and immediately contact the company's employees providing communication services. However, the primary inspection can significantly help and speed up the process of restoring the network.

Do not work urban phone - where to call?

So, if during the primary inspection it was possible to identify some difficulties, for example, damage to the cable, or, on the contrary, independent diagnosis did not lead to detection possible causethen you need to contact the support line to report that the city phone does not work.

To obtain a unambiguous answer, which number should be handled, you must certainly know what provider services are used. Most often, subscribers know what company they pay monthly for certain communication services. As a last resort, you can always view the contract for the provision of communication services, which lies with the telephone company, and clarify its name. By the way, contact support lines can also be contained in this documentation.