Why is the megaphone network unavailable now. SIM card not working

Today, millions of people have faced the consequences of a technological accident. There was a serious malfunction in the work of one of the Big Three operators.

Subscribers of MegaFon in Moscow and the region, in Kazan, Nizhny Novgorod, Samara, Ryazan and other cities of the center of Russia suffered. People were not just left without communication - banking services, taxi and delivery services worked intermittently. MegaFon has millions of subscribers in the capital region alone, which makes it possible to judge the scale of the problem.

After all, what in the modern world can turn off cellular communications: no calls, no SMS, no pictures on social networks.

Rolling blackouts began at about 11 Moscow time. And at first, judging by the messages on the forums on the Internet, it seemed that the network disappeared at once for all major telecom operators. It soon became clear that the blow fell only on the clients of MegaFon and Yota. Does not catch in the center of Moscow. Without communication, all of Central Russia, the Volga region. The outage affected five million SIM cards almost overnight.

Lucky for those who have the Internet - instant messengers work, but calls are only emergency. However, it is far from the first attempt to get through to the call center of the Ministry of Emergency Situations. Those who have “no network” on the screen today had to rely on a city wired telephone and good luck.

Taxi drivers were left without work - now, after all, all orders are made using the mobile Internet. Customers could not get through to beauty salons, for example. Daily earnings were at risk.

Left without communication, the owners of MegaFon's SIM cards began to call the call center, but it turned out that the lines were overloaded. The most impatient ones, whose entire business is built on calls, changed their telecom operator in the afternoon. Who could wait - they stormed the offices of Megafon. All, of course, with the same questions - when they return the connection, how to call until then.

“It so happened that I was the only one who had Megafon working all day, and the Internet and calls worked without problems. I just gave my phone to those subscribers who urgently needed to make calls, because many were in a critical situation,” says Polina Solovieva.

At the headquarters of the operator, at first they kept silence, on the page on the social network they unsubscribed about a 30 percent drop in communication. But after a cloud of comments with the righteous anger of customers, MegaFon had to announce a massive collapse. Already in the evening, in the capital's office of the operator, they officially commented on the disappearance of communication. It turns out that the underlying software is broken.

“This is the most serious accident in the history of the company in terms of network impact. An error has occurred in the software. It erroneously gives out the peak load itself, which is constant, which, in fact, the network cannot withstand, ”said Petr Lidov, director of public relations at Megafon.

They say that American equipment suppliers have woken up and are already connected to the repair. Megafon promises to restore the network in the next few hours. Well, as for the version that there is no connection due to the consequences of a hacker attack on the operator - Megafon, after all, suffered from the WannaCry virus a week ago, at the headquarters they say that the extortionist Trojan has nothing to do with it.

The Megafon company announced problems with communication. In Russia, there was a massive failure in the work of the cellular operator Megafon. Some time after reports of Megafon failures, information appeared in the media that other mobile operators, such as Beeline, also encountered communication problems. Dmitry Solodovnikov, press secretary of MTS, also informed Gazeta.Ru about the stable operation: "MTS network is operating normally." But Yota, which works on MegaFon's networks, really ran into difficulties.

4G network issues

This option is also implemented by the Megafon mobile operator. The phone stopped catching the network, but there were no problems before? It is necessary to understand the reasons for such a failure. The fact is that 4G works stably at present only in large cities. Also, the reason that Megafon does not catch the 4G network may be the limitations of the tariff package.

A lot of users are faced with the problem of poor performance of 4g Megafon, and ignorance of how to deal with it. Then the reason is obvious: most likely in your area there is a weak signal (or there is none at all). 4g is stable only for large cities of the Russian Federation. For example, for Moscow, St. Petersburg, etc. The latest 4g technologies will not work if the necessary equipment (communication towers) is not in the access area. If another 4g device caught, then the radio contact may have come off in your phone or there are problems with the antenna. Sim damage. Like a phone, a SIM card is equipped with a microchip.

MNP / Transfer to MegaFon from another operator

More than once we have encountered problems when it is impossible to send SMS, access the Internet or even make an outgoing call. But if you are sure that your number was blocked by mistake, then you should contact the Megafon representative office to solve the problem. If Megafon still does not work for you, then contact the support service at 8-800-550-05-00 for help (for free in Russia). I'm trying to find out why the Internet is not working 8-925-115-26-47, I call and wait for the operator's response for 30 minutes, but it doesn't even take 10 minutes for the music to turn off and start all over again. I enter this phone number and the password comes to this phone, but I can't see it - THE INTERNET IS NOT WORKING!

To switch to MegaFon with your number, leave a request at the nearest MegaFon office. For registration, take your passport or other identification document with you, with which you connected to the network of the previous mobile operator. You can change the operator only within the boundaries of one region. If you will communicate more with subscribers of other operators or plan frequent trips around Russia and abroad, select the appropriate tariff in the All tariffs section. 1) No later than 2 days before the planned date of porting the number, you need to apply with a passport to the nearest MegaFon-Retail communication salon.

If there are problems on the line, then there is no need to panic: just wait until the connection is restored. It happens that this does not happen, then the best choice would be to call the operator's hotline. It also happens that today the network does not catch well and the connection slows down, and tomorrow it is already functioning normally. Most often, repair work lasts no more than 6 hours, and after this time you will be able to access the Internet without any problems.

The Megafon operator does not catch the network: possible causes and solutions to the problem

The mobile network occupies an important place in the life of a modern person. It has become so necessary that sometimes it is simply frightening to imagine the absence of the opportunity to call a loved one. Each person, even being in another city, can contact colleagues on work matters or call relatives. Thanks to cellular communication, during the day all tasks and problems are solved quite quickly.

Recall that a large-scale cyberattack of the WannaCry virus on May 12 also affected MegaFon networks. But the company soon reported on the elimination of the consequences of a malware attack. The company admitted that "the success of dialing has decreased by 30%." Malfunctions were recorded in Moscow and the Moscow region, Kazan, Nizhny Novgorod, Samara, Ryazan and other regions. Taxi ordering services Gett, Uber and Yandex.Taxi also reported problems due to a failure in the Megafon network. A large-scale failure in the operation of Megafon led to the emergence of a new hashtag in social networks - #MegafonLive.

Mobile Internet

Mobile Internet is a modern and fast access to the global network using a regular MegaFon SIM card and a mobile device. You can check this in the settings of your smartphone or tablet in the "Data connection", "Data connection" or "Mobile network" section (the name may differ in different devices). Check if you have activated the Mobile Internet service. Go to your Personal Account and in the "Services" block, select Balances by service packages. Or dial the free command *558# in the menu of the Megafon Internet application (the service is not available in some devices). Additionally, try registering the modem in 2G networks. The connection speed will be lower, but Internet access is more stable. Go to the MegaFon online store.

Internet access using a portable modem is well-deservedly popular among users.

Operator users can make outgoing calls, but remain unavailable for incoming calls. Some subscribers have problems with outgoing-incoming, we are solving this problem.

One of the largest Russian mobile operators, MegaFon, suddenly stopped working throughout the country. Perhaps this is due to the fact that Ekaterina Emelyanova also uses Megafon. Currently, company employees are trying to troubleshoot.

Find out if you can restore the number by sending a free SMS to 0500 from your MegaFon number. Personal Account is a free service for all MegaFon subscribers. Another MegaFon subscriber can transfer money to you from his account using the Mobile Transfer service. Dial the free command *512# and you will receive an SMS with information about the latest expenses - dates and times of calls, messages and Internet access. If you mistakenly topped up the number of another operator, contact the payment point or the office of this operator. When traveling around Russia and the world, we recommend that you set unconditional forwarding in your phone settings (forwarding all calls, and not according to some condition). In this case, the exact cost of calls, SMS and Internet outside the Home region can be found in the description of your tariff.

Communication problems can be caused by FDN mode. If it is enabled, then there are restrictions on working with subscriber numbers. Only those that are included in a special list on the SIM card will be available for calls. Most often, this application blocks some services. If the problem with the signal still remains, you should try inserting your SIM card into another device.

For example, malfunctioning hardware, poor connectivity, or lack of proper software. Therefore, if you carefully analyze the error, the user will be able to solve the problem without any problems.

While MegaFon is restoring the network, people are still indignant about today. Still, at the moment to be left without communication, and it's not just that you can't receive calls. We do not remember the numbers of friends, because there are already too many acquaintances, hundreds of faces in social networks, you can contact everyone by simply pressing a button. What to do? Calling via messengers is an option, but this requires at least some kind of Internet. Lucky for those who go with two SIM-cards, you can always switch to an additional number. Although today a bunch of "MegaFon" and "Yota" was unsuccessful.

It's funny that in all this time the site never existed. Previously, wylsa.com hosted a stub with a powerful message - the site will appear when it stops being lazy.

On May 12, the WannaCry ransomware virus began to spread around the world. MegaFon then stated that the infection had not affected customer service.

Today, millions of people have faced the consequences of a technological accident. There was a serious malfunction in the work of one of the Big Three operators.

After all, what in the modern world can turn off cellular communications: no calls, no SMS, no pictures on social networks.

Taxi drivers were left without work - now, after all, all orders are made using the mobile Internet. Customers could not get through to beauty salons, for example. Daily earnings were at risk.

The most powerful Russian mobile operator MegaFon owns a frequency of 40 MHz in the LTE band. It is positioned as a progressive, unique network with many resources and opportunities. This is four times more than other market users. That is why it shows decent speed. And there shouldn't be any problems at work. But the opposite is observed.

Mobile phones support 2G, 3G and 4G formats.

Complaints about bad Internet on MegaFon appear more and more often on the World Wide Web. Problems are observed in a number of cases:

When the company's specialists replace one equipment with another.
During peak load on running devices. The phone shows the presence of a connection, but it is impossible to use it: the gadget freezes every now and then.
When making changes to the routing in some areas. It is problematic to use the declared services, and in some cities it is completely impossible.

It also happens that the MegaFon subscriber in general. Read what to do in this case in our separate article.

MegaFon: why the Internet does not catch well in crowded places

From time to time, there are complaints about the use of Internet services both via Wi-Fi and through other types of devices, in large entertainment centers, shops, offices with a massive crowd of people in various cities. Communication becomes simply terrible, the connection speed decreases. Phone calls can be made, but no other service is available.

As soon as information appears that repairs are planned on the network, problems soon begin. We face difficulty in making phone calls, using the mobile Internet.

One would like to ask Megafon why the Internet is working so poorly just when specialists are carrying out technical work on the network's servers, and even for the first time after they are completed.

On a mobile phone, low Internet speed from Megafon happens due to:

poor reception quality;
network congestion;
traffic exhaustion;
background work of phone applications.

Why Internet MegaFon does not work well

The provider is the leader in providing communications in Russia. To date, the largest 4G network is operating, but it does not always support high communication parameters. It was possible to achieve 35 Gb / s. The company is constantly thinking about improving the quality of its services. Muscovites have access to a mobile phone at a speed of 1 Gb / s, the regions are still content with 300 Mb / s, but this is not the limit, changes are coming in the near future. It would seem that everything is beautiful, and the power is amazing. So why is the Internet bad on MegaFon or? This question is often heard from the owners of cell phones. Let's try to find a logical and precise answer to this question.

Experts in general, and the administrators of MegaFon, see the problem in the following:

a sharp increase in traffic volumes;
lack of network capacity and quality;
an increase in content viewed through mobile phones;
traffic generation in space.

MegaFon has very poor Internet performance even when using fourth or fifth generation equipment. By and large, the ordinary user of phones is of little interest to the network capacity crisis and how mobile communications are organized, he is more concerned about its reliability, speed and stability of the services provided.

If the current situation will increasingly unnerve people, then there is a risk of losing customers. The competition in the mobile industry is increasing day by day.

The company is working on the launch of 5G. I would like to hope that in pursuit of leadership and communication innovations, they will eliminate existing problems, increase speed as much as possible, and will also take care of the quality of services. Then the concept of "bad Internet" will remain in the distant past.

The Sony Xperia 261j phone is almost awkward to connect, and from the very beginning, in order to fix the problem, the board was replaced, but it didn’t get any better, replacing the SIM also didn’t bring any result, I don’t know what to do, advise what to do?

Good afternoon! My DNS S4705 phone is already a year old and some communication problems have begun to arise. I have a 2-sim phone. 1 sim card megaphone is used for the Internet, 2 beelines for calls and sms, and so in the middle of the day or in the evening, the connection for calls and sms first disappears, and then the Internet also disappears. Tell me what to do?

Good afternoon, perhaps in the evening you are in the zone of an unstable communication signal. Try turning off 3G mode, cellular reception should improve.

I can not switch to dual mode, gsm mode is selected now, the network mode is foggy how to switch to dual mode, please tell me the phone brand HUAWEI Y511-U30

Hello. I bought a smartphone HTC 516 dual SIM. Lost 3g internet. Before that, there was a Lenovo 680 with this SIM card in the same area, everything worked. Changed the settings as I could, does not help. Tell me please.

Good afternoon, on the Lenov S960 phone, the network is being restored, I am restoring the factory settings again, it is catching it, it is completely discharged and the network is selling, the reboot does not help, and changing the sim too

Hello! Please tell me why on Android my network disappears, and in order for it to reappear, you need to restart the tablet?

Hello! Please tell me, my phone has an iPhone 5 with the network disappearing. in different places. when on the road it disappears on different bridges and overpasses. but on a flat road. and in the rooms such nonsense. I reboot the phone even changed the SIM card. but the problem remains

Hello, you may be using your phone in an area of poor network reception. Make sure you have a strong network signal in the area.

Hello, the phone lost connection when I tore off the stickers on the back of the phone! What should I do?

Hello, perhaps this sticker was an antenna. In this case, diagnostics is necessary.

2 days ago I bought an Alcatel one touch idol 2 phone, before that there was fly on both phones, the MegaFon SIM card network disappears every day and is not restored, after rebooting the phone everything is fine again. It says "emergency calls only". How to deal with it?

Good afternoon, it is possible that in the area where you use the phone, the reception of the cellular network signal is not reliable. Try changing the SIM card to a new one, or to a SIM card from another mobile operator.

I have a simple android. The network mode function is foggy and does not work. Why? If even when updating the whole phone, it remains the same

Good afternoon, perhaps the radio unit is damaged on the phone or the phone does not support mode switching.

Good day! The problem is, the network disappeared and does not appear anymore. Missing IMEI can this be related to this and how to restore it? Thanks everybody!

Good afternoon, Since the IMEI has disappeared, the phone cannot register with the base stations of the operators, so it does not see the network. IMEI often "flies" when updating the software of "gray" phones. It is possible to restore the programmer, but not always possible.

Good afternoon, Vasily. Try changing the sim card to a new one. Make sure you have good network and 3G reception in the area.

Good afternoon! I have a situation like this. Unstable network. The Internet, that is, it does not exist. I reboot either the phone or the network, first there are 15 seconds and then it disappears again. Sometimes it suddenly appears where it was not, sometimes it disappears where it was just before. What it is? fly era phone

Hello, I bought a phone yesterday, for 2 SIM cards, while I use one, this one constantly jumps the network, basically one stick then 2 then 3! Well, there is a connection of calls! Please tell me is this normal?

Hello Julia. Make sure that the area where you use the phone has good network reception. If possible, install a SIM card from another carrier.

Good afternoon! Lost internet on phone. I turn on the Internet, everything is fine, the 4G icon is on, everything works. After some time, he writes "No mobile network signal", but I can call. Samsung S4 phone.
P.S. The problem started after a software update, before that there were no problems.

Good day, Sergey! The software update may not have happened correctly, try resetting the phone settings (attention: user data will be deleted in this case, make a backup copy). Also try replacing the SIM card. Make sure your phone is within a good signal range.

Please tell me, my phone tekhet x-medium lost connection and no longer appears. What could it be and how can I fix it ?????????????????????

Good afternoon, the connection could be lost due to a faulty radio module, bring it for diagnostics.

Hello, please tell me what can be done if the phone does not support 3G? Are there any options to connect

Hello! Please help! , and everyone writes about this shortcoming, that is, that this 3G module disappears, and then it doesn’t work at all. Please tell me what can be done, can it be reflashed, will it help? I live in the Irkutsk region, Korshunovsky village, 3G connection catches well in our village

Good afternoon, if you are confident in good, stable 3G signal reception, then the problem is probably in the software. A flashing will be required. It is also possible that the radio unit itself may be faulty.

Hello, help me, the network does not disappear, but I can’t call on the premises and sms and the Internet also doesn’t catch the network, but only on the street you can use it

In the premises you need to set the automatic mode, in the premises it does not catch "only 3G", it catches only automatic, i.e. "2G-3G"

Good afternoon, I can not switch the phone to 3G On Lenovo A516, help.

Good afternoon. In order to enable 3G, you need to go to the settings, select the network mode - network settings - select GSM / WCDMA (automatic mode).

I bought an iPhone 5s for a month and it worked fine, but then the Internet suddenly began to disappear and the connection jumped.

Good afternoon, it is possible that these are malfunctions of the cellular operator (base stations) or the signal power amplifier has failed, you can find out by handing it over for diagnostics.