What to do if Play Market issues an error message. How to eliminate Google Play errors when installing and updating applications failed to update the application error code 491

Many users of smartphones often face a problem when you try to install any application on your device, an error 491 appears. The reasons why this happens may be somewhat, ranging from OS failure and ending with problems in the app store itself Google. " Next, we will describe in detail about the most common causes, because of which an error appears, as well as consider ways to eliminate the fault.

System failure

The most frequent reason why the 491 error occurs, the "Android" OS on the phone or tablet. Should not be surprised that this can happen because this operating system It is susceptible to the appearance of various failures no less than others. A failure can be caused by any factor, for example, an unexpected reboot of a smartphone.

But not everything is so bad, the benefit is coping with this problem quite easily, although it is worth saying that there are as many as 3 of different ways:

The first way is suitable for most cases of error 491. All you need to make the user is to restart your phone. You can also simply turn off the device and leave it in this position for 2-3 minutes, then turn on.

If the first method turned out to be powerless, then it is worth using the second - to reset the settings to the factory state. Even if there are any damage system filesbecause of which there are various errors, full reset The settings will restore everything and lead in the old look. It takes a reset just enough to go to the phone settings, go to the "Backup and Reset" menu item and click there on the appropriate button.
Well, and the third way, in case nothing helps, - flashing the smartphone. To such a step, some users also resort, but it is worth noting, much less often. It is not always possible to perform it easily, in addition, for each phone, the instructions are different, as well as the files needed for the firmware. So that universal Fashion There is no. The most correct option in this situation is to visit the page forum or the site dedicated to specific model phone where there will be files for firmware I. detailed instructions With pictures and description what to do.

Problems with Google Play Store

The second reason why the 491 error may occur on "Android", - problems with the cache and data of the Google Play application. It is also very common, so it's not worth wondering if it affected your device. It is fixed everything in this case is quite simple, the main thing follows the instructions:

We go into the phone settings, looking for an application "Application" and choose it.
In the window that opens, you need to switch to the "All" tab and find the installed application store there. Google Play.. Click on it.
In another window that opens, you must alternately press 2 buttons - "Erase the data" and "Clear Cache".
Once the cleaning is performed, you should restart the smartphone and you can safely use the Google app store.

Also, sometimes the error 491 may appear due to the update of the "Google Play" itself on a newer and fresh version. All you need to do in this situation - delete updates. It is done easily: you need to repeat all the steps above, only instead of cleaning the data and delete the cache - click on the button above "restore former version". When updates are deleted, the phone should be restarted, after which they can be used.

Google account error

The third reason why an error 491 occurs - a failure or error of synchronization of the tied account "Google". No one knows exactly what this problem may appear, but the fact that it exists is a fact.

It is also difficult to solve the malfunction in this case. All that you want to make the user is to go to the "Accounts" menu in the phone settings, choose a tied google Account And in the window that opens, click on 3 points from above, then click on the "Delete" button.

After these actions, the phone needs to restart and re-perform the binding of the Google account.

No Internet

The following reason why occurs "Error 491: Failed to download the application ..." - the absence or failure in the work of the Internet connection. If you do not have a very good provider and the internet failures are often, then with a lot of probability it is possible that it is precisely this causes an error.

Fix the problem in this case, you can without much difficulty - you need to disable Wi-Fi on the phone, then restart the router (pull the power plug from the outlet for 15 seconds and stick back), then re-connect your smartphone to the Internet.

Error Services "Google"

Well, the last reason why the error 491 may occur on Android, - failure in the "Google" services. Services, as you know, collect many information about the work of Google applications, after which they retain them in their cache. So, if it is damaged, for example, because of the OS failure, then this may cause the appearance various mistakes.

It is possible to correct the problem in this situation:

Go to "Settings"\u003e Applications\u003e All Programs tab.
Find and click on the list on the application " Google services".
In the window that appears - on the button "Clear cache", and then to the one that is higher, "place management".
Another window will open, in which, at the bottom there will be a "Delete all data" button, which you want to click and confirm the action.
Once the cleaning is performed, reboot the device and use it!

Since 2008, an online application store called Play Market is available for Android users. It is really convenient: many applications are free, paid usually not very much, but updating applications downloaded from there can be automatically. At the same time, all devices on android support this store, because you can download applications from it both on the phones and on the tablets. But sometimes when downloading or starting the playing of the market, the error code 491, 492, 495, 497 and Durga, which prevent adequate download or updating programs can occur. Especially annoying if these errors appear in conditions of limited time and downloading the very necessary application. In fact, you don't need to worry in such a situation: most possible problems Easily eliminate yourself.

How to identify the errors of the playing market on android

If an error is detected in Play Market, the operating system will give it to know immediately. An alert comes in the form of a window where the error code is specified.

Thus, an error alert looks like

The digital code specified in brackets identifies the problem. Knowing, which means one or another error code, you can identify the source of the problem and, if possible, eliminate it.

Error 406.

Often, this problem is accompanied by the inscription "Unable to install the application". It is fixed as follows: cleaning the Play Market cache and deleting it updates.

After cleaning the cache, turn off the current account

After disabling the synchronization, the device should be restarted, synchronize the account again and try to download the application again.

Through the "Applications" tab in the settings, we ereze the data and delete the Play Market cache by pressing the buttons of the same name

Error 409.

It often appears when the application is loaded almost completed. We solve the problem through the PLAY MARKET cache cleaning, disabling the account and restart the device. After it is re-enabling and synchronizing the Play Market, the Play account must earn.

Error 481.

This type of error is associated directly with the account with which the actions occur. Causes can be different, but what interests us is a quick and simple elimination of the problem. This is done as follows:

In the settings in the Account menu, select your account.

Click and select "Delete".

Reboot your smartphone, go to "Accounts".

Re-add your account there.

Error 489.

This problem is different from the rest of the fact that its reason is usually not in the device and not in the amount of memory. It may appear in two cases: if there are problems with the Internet and with inaccuracies of the account recognition:

in the first case, it is enough to change the connection to the Internet. If Wi-Fi was used before, trying to switch to mobile Internet and vice versa. You can try to switch to another connection point;

If the switching Wi-Fi to the mobile Internet does not help, you can try to switch to another connection point through the settings \u003d\u003e Network \u003d\u003e APN

in order to solve the Google account recognition error, it is enough to delete it and add again. After that, we clean the Play Market data, add an account again and try to download the application again. These actions are enough for the "cure" error.

Error 490.

If the smartphone notifies 490 errors, most likely have problems with network compound Devices. Besides, possible cause There may be incompatibility of the downloaded application with a device or service failure that is responsible for loading. The main options for eliminating such a problem are as follows: first, you can switch from Wi-Fi to your mobile Internet or vice versa. If the device again issued this error - clean the Play Market and Google Play service cache. The error still gives, even after the actions produced - we delete the account, restart the device and add an account again.

If, after all the actions performed, the error is still not eliminated - it makes sense to check the newly installed applications. In case, after loading one of them, the error 490 began to appear systematically, it is worth removing the application.

If the error appeared recently, it is likely that it is associated with one of the newly downloaded applications. Remove it to troubleshoot problems

Error 491.

The essence of this failure is that the application is not downloaded or not updated. You can correct it by removing the account from which downloading and cleaning the Play Market application data.

Account is deleted through the device settings.

After deleting an account, the device must be reloaded.

After rebooting, go to the account again, you open the "Applications" "applications" and select "Google Play" services. Our task is to delete all application data.

In the "Place Management" tab, delete all application data.

After that, go back to Play Market. More error 491 should not occur.

Press the "Delete all data" button

Error 492.

The reason for this problem, as many people associated with Play Market, lies in the overcrowding of the cache. This is done through the "Settings" \u003d\u003e "Applications". After cleaning the PLAY MARKET cache and services Google problem Must disappear. However, there is a chance that even after cleaning the cache, the device will give the same error.
In this case, you need to dig deeper. Such a problem is usually associated with the so-called Dalvik cache. To clean it, go to the recovery mode (for most smartphones this is done through shutdown and the subsequent simultaneous clamping of the volume button, the power button and the "home"). The menu that appears on the screen is the recovery mode of the device. To clean the cache you need to select Wipe Cache Partition and confirm the selection. In this mode, the transition between menu items is performed using the "Volume Up" buttons - "volume down" buttons, and confirmation of the choice - power key.

Video: Cleaning Dalvik Cash

Error 495.

This error can be seen when downloading programs or when updating them. It is necessary to deal with the problem of this type. To correct such an error, you need to delete the Play Market data through the application settings and delete the account from which you download or update. Reboot the device, go back to the account again and download the application again - in this case it should be preserved without problems.

Error 497.

It usually occurs in case of problems with updating applications already installed on the device. The simplest solution typical of most Play Market errors - Clearing Play Market and Google Services. If it does not help - you can try to disable the memory card in the settings and update the application again. As a rule, this is enough to correct the error.

You can disable the memory card through the settings.

To disable the memory card in the settings, select the "Memory" tab

In the "Memory" tab, down.

Select the disconnection of the memory card.

Confirm the selection. Location of memory card data.

Confirm the disconnection

Error 498.

This error occurs during the download of the application with Play Market. This can occur or due to a lack of device memory, or due to the overcrowding of the cache. Accordingly, you can "treat" a problem or deleted unnecessary files and programs S. internal memory Devices (in the first case), or by cleaning the cache. It is done in the application settings. Clean the cache stands for browsers, Play Market and games that have access to the Internet.

Cache is cleaned by pressing the "Clear Cache" button.

General Ways to solve most Play MARKET errors

Most of the possible problems associated with Play Market can be corrected by several similar paths. It:

cleaning the Play Market and Google PLAY MARKET

deleting the existing Google account and re-adding it after restarting the device;

switching from Wi-Fi to mobile Internet or vice versa;

in the case of slow mobile Internet - Change APN;

disable memory card;

cleaning the Dalvik cache through the recovery mode.

At the same time for different android versions The scheme of action remains the same.

Video: Typical Ways Solutions Solutions Play Market

Play Market is undoubtedly extremely convenient for downloading applications, including free, as well as for feedback Application quality directly with developers. But if problems arise with him - they are still easy to eliminate them. The simplest solutions in the use of the solution were described in this article. And yet it will be much better if such problems will arise less often or will not arise at all.

Not yet encountered errors that pop up when installing or updating applications in Google Play? Nothing, it's only a matter of time! If you once come across unforeseen difficulties, you should not lower your hands. Take a look at our guide to combat typical errors!

No one guarantees that the recommendations will help get rid of the installation problems. Moreover, unconscious actions can harm both your smartphone and personal data stored in it. I strongly recommend not to climb into the water, not knowing the broth. Although, by and large, nothing "criminal" you do and do not have to. Go.

error 491 - Error 491

Delete your Google Account. To do this, go to the smartphone settings, scroll to accounts (accounts), log in to Google's profile and delete it. Restart your smartphone and connect the account again. Go to the settings, enter the application menu, click on the "All" tab, find "Google Play Services", click "Clear Data" and "Stop".

eRROR 498 - Error 498

The problem is related to the cache overflow of the device. Remove unnecessary applications and files. Restart Smartphone B. recovery mode - Press the audio reduction key simultaneously and the HOME (on most Samsung devices) or a key to reduce sound and power (on most other devices). This mode offers a number of options. Select "W. iPE Cache Partition "Using the sound control keys and confirm the action by pressing the power key.

error 919 - Error 919

Solution 1. There is no free space on your smartphone. Get rid of unnecessary music, video and volume applications.
Solution 2. Change the APN settings.

error 413 - Error 413

If you use a proxy server, remember that it can cause problems with google work Play Market.

error 923 - Error 923

Delete your Google account and get rid of unnecessary applications that clog free place. Next restart the phone in R mode ecoovery. Select "WIPE CACHE PARTITION" and load the device with the usual way. Do not worry, your personal data will not be deleted. Install Google Account.

error 921 - Error 921

Try to delete the Google Play Market application cache. If this maneuver does not work, delete all the Google Play Market application data, but consider that this action will delete all the settings that are previously displayed. In the extreme case, remove the Google account, restart the device and connect it again.

error 403 - Error 403

Usually this error is related to the use of two Google accounts to purchase applications on one device.

Connect to Google Play Market from the correct account. Delete the problem application. Once again, try to install the application by clicking the "Buy" button.

error 492 - Error 492

Go to the settings, enter the application menu, click on the "All" tab, find "Google Play" Services, click "Clear Data" and "Stop". Make the same actions with respect to the Google Play Market application. If the problem does not disappear, delete dalvik-cache. This feature is available in Recovery mode if you have root rights. If you do not have superuser rights, you need to perform Data Wipe / Factory Reset. This option is available to all in the same recovery mode. Be careful, this action will clean all your data on the smartphone, you must preserve the backup of the information.

error 927 - Error 927

Just wait a couple of minutes while Google Play will complete the update procedure. If the problem is not solved, go to the settings, enter the application menu, click on the "All" tab, find "Google Play" Services, click "Clear Data" and "Stop". Make the same actions with respect to the Google Play Market application.

error 101 - Error 101

Banal deletion of unnecessary applications should help. Otherwise, clean google data Play Market, delete Google account and sign in.

error 481 - Error 481

Remove the current Google account and use another.

error 911 - Error 911

Solution 1. Clear Google Play Market data. Go to the settings, enter the Application menu, click on the "All" tab, find the "Google Play Market", click "Stop", "Clear Data" and "Clear Cache".

Solution 2. If you use a WIFI connection that requires authorization on a web page, most likely, the ability to authenticate is exhausted. Enter the APN using your mobile browser rebel. Open Google Play Market and Run the application update again. If it did not help, the problem lies in the WiFi network itself.

Solution 3. Just connect to another WiFi network and run the update.

Method 4. Use the honeycomb network to update instead of WiFi. But use this method Only to update small games and applications. Large updates can hit your pocket.

error 920 - Error 920

Solution 1. Turn off WiFi. Turn on WiFi. Run Google Play Market and run the setting or update the application.

Solution 2. Delete Google account. Restart the phone and log in again. Alternatively, you can add another Google Account, run the application store and download the app.

Solution 3. Navigate to the settings, enter the application menu, click on the "All" tab, find the "Google Play Market", delete updates, click "Clear Data" and "Clear Cache", restart your smartphone. Open the market and install applications.

error 941 - Error 941

Go to the settings, enter the Application menu, click on the "All" tab, find the "Google Play Market", click "Stop", "Clear Data" and "Clear Cache". Clean the cache and delete the download manager data. Open the market and try to update. If the problem has not disappeared, additionally, try to delete Google Play Market updates.

error 504 - Error 504

oogle Service Framework.

error 495 - Error 495

Solution 1. Navigate to the settings, enter the application menu, click on the "All" tab, find the "Google Play Market", click "Clear Data" and "Clear Cache". Repeat the action and for "G oogle Service Framework. Try installing updates. If the error pops up still, try to delete Google Play updates.

Solution 2. Delete Google account. Stop, delete data and cache for Google Play Market, G oogle Service Framework and download dispatcher. Add a Google account and restart your smartphone.

error RH01 - Error RH01

Solution 2. Delete Google account. Stop, remove the data and cache for Google Play Market, Google Service. Framework and download manager. Add a Google account and restart your smartphone.

eRROR RPC: S-5: AEC-0 - RPC error: S-5: AEC-0

Solution 1. Navigate to the settings, enter the application menu, click on the All tab, find the "Google Play Market" tab, click "Delete Updates" and "Clear Cache". Delete the cache and the data for Google Service Framework and the download manager. Try installing updates.

Solution 2. Delete Google account. Stop, delete data and cache for Google Play Market, G oogle Service Framework and download dispatcher. Add a Google account and restart your smartphone.

eRROR -24 - Error -24

Solution 1 (needed). Install file manager, for example, root manager. In the internal memory, go to the Android / Data / com.whatsapp folder and delete it. Set WhatsApp with Google Play Market.

Solution 2. Install CleanMaster. Remove WhatsApp. Delete residual files using CleanMaster.

Solution 3. Make backup Applications and data stored on the smartphone and reset the device settings to factory.

package File Invalid.

Solution 1. Find the application in the device settings and delete its cache and data.

Solution 2. Install the application using the Google Play Market web interface.

Solution 3. Disconnect WiFi and install updates using your mobile Internet.

Solution 4. Delete the cache and Google Play Market and Google Service Framework. Try to update. If you do not work, delete Google account. Restart your smartphone and log in to your Google Account.

installation UnsSuccessful Error

Solution 1. Delete the application and reinstall it.

Solution 2. Clean Google Play Market Cache.

Solution 3. Delete Google Play Market updates.

Solution 4. Disconnect the SD card before installing the application.

Solution 5. Delete the folder.android_secure

error RPC: AEC: 0]

Remove Google Account. Delete all synchronized accounts. Clear Google Play Market. Restart your smartphone.

RPC: S-3

Remove Google Account. Add it anew or connect another profile.

And what application installation errors in Google Play have you met? You can suggest alternative methods problem solution? Buy iPhone - not considered!

"Error 491" arises due to overflow system applications From Google Cache of various data stored when using Play Market. When it becomes too much, it can cause an error when downloading or updating the next application. There are also cases when the problem is an unstable Internet connection.

In order to get rid of "Error 491" you must alternately perform several actions until it stops appearing. We will analyze them in detail below.

Method 1: Check Internet connection

Often there are cases when the essence of the problem is on the Internet to which the device is connected. To check the stability of the connection, follow several of the actions described below.

Method 2: Deleting Cache and Reset Settings in Google and Play Market Services

When you open the application store, in the memory of the gadget, various information is saved for the subsequent quick download of pages and pictures. All this data hang garbage in the form of a cache that you need to periodically delete. How to do it, read further.

Go to "Settings" Devices and open "Applications".

Laying among installed applications "Google Play Services".

On Android 6.0 and subsequent versions, open the Memory tab to go to the application parameters. IN previous versions OS The OS button you will see immediately.

First tap by "Clear cache", then in "Place Management".

After that taparet "Delete all data". A new window will be a warning about erasing all services of services and account. Agree with this by clicking "OK".

Now, re-open the list of applications on your device and go to "Play Market".

Here, repeat the same actions as with "Google Play services", only instead of a button "Place Management" will be "Reset". Tap on it, having agreed in the displayed window by pressing the button "Delete".

After that, reboot your gadget and go to the use of the app store.

Method 3: Removing an account and subsequent restoration

Another way that can solve the error problem is to delete an account with a concomitant cleaning of cached data from the device.

To do this, open the tab. "Accounts" in "Settings".

From the list of profiles registered on your device, select "Google".

Next, select "Delete Account", And confirm the action in the pop-up window with the corresponding button.

In order to re-activate your account, follow the steps described at the beginning of the method until the second step, and click on "Add Account".

Next, in the suggested services, select "Google".

Next, you will see a page with a profile registration, where you want to specify the available you email and a phone number attached to the account. In the appropriate line, enter the data and tap "Further" to continue. If you do not remember authorization information or want to use a new account, click on the appropriate link below.

After that, the string is displayed for entering the password - specify it, then click "Further".

To complete the login to the account, select "To accept"to confirm your familiarization with "Terms of Use" Google services and their "Privacy Policy".

At this step, the recovery of your google account is completed. Now go to the Play Market and continue to use its services, as before - without errors.

Thus, get rid of "Error 491" is not difficult. Perform the steps described above each other until the problem is solved. But if nothing helps, then in this case you have to take radical measures - the return of the device in the initial state, as from the factory. To read this way, read the article referenced below.

If you are familiar with the type: "Failed to download the application - Error 491" or "Failed to update the application because of the same mistakes" - you hit the address. This problem Very common (do not worry - not alone you), but the character of its occurrence has a fairly wide range. First of all, it is necessary to make sure that everything is in order with your internet connection. Sometimes the problem occurs due to incorrectly configured Wi-Fi or failure in its work.

In general, the playing market error 491 means the impossibility of downloading or updating applications. With the health of the Internet there is a universal wayher decisions. So, if on your device is only one google account - in the first stage it will need to be removed from the phone, and then renovate. (In case of two and more accounts - choose the one that is registered with the settings play Apps Market). Below is a detailed instruction with screenshots.

Go to the settings of the smartphone. In the "Personal Information" group, find "Accounts". Next, select "Google" - the list opens with your postal address at the top. Now click on three vertical points in the right corner from above and in the same way in a small flailing window press " Delete Account" (In the presence of a PIN code or graphic key You need to lead it). Now restart the phone.

After rebooting, add your Google account account (in the menu, where did you come from). OK, now again go to the phone menu and select the "Application" item. It requires a program with the name " ServicesGoogle Play."(The 6th Android opens a list with all default applications, in the older versions you need to first go to the All Applications tab). Click on "Google Play" services and further on the "Storage" subparagraph. At first, click "Clear Kesh", and then to "Place Management". Here at the bottom find "Delete all data" and confirm the operation. Finally, we return to two tabs back, to the services of Google Play and click the "Stop" button.

We hope now you will never again see the 491 error code in the play mark! But, note that the method described above does not give 100% warranty (it all depends on the nature of the root cause). Some users complain about the application Clean. Master Or antivirus that interfere with Google services and cause an error 491 when downloading from the market (there is another problem with Dalvik Cashem). So, if after the steps done above the error is still present - stop the Clean Master (or other applications that you suspect) and try again. Also, please share your experience in the comments, especially if you have found an application that did not allow to correct the 491th error.