What to do if iTunes won't open on your computer: the best solutions. ITunes not responding when launching the program

Working with iTunes, users may encounter various problems. In particular, this article will discuss what to do if iTunes refuses to start at all.

Difficulties in launching iTunes can arise for various reasons. In this article we will try to cover maximum amount ways to solve the problem so you can finally launch iTunes.

Method 1: change the screen resolution

Sometimes problems with launching iTunes and displaying the program window may arise due to an incorrectly set screen resolution in Windows settings.

To do this, right-click on any free area on the desktop and in the displayed context menu go to item Screen Options .

In field "Permission" set the maximum available resolution for your screen, and then save the settings and close this window.

After completing these steps, as a rule, iTunes starts working correctly.

Method 2: reinstall iTunes

An outdated version of iTunes may be installed on your computer, or the program is not installed at all correctly, which leads to the fact that iTunes does not work.

And once you finish removing iTunes from your computer, you can proceed to download from the developer's site new version distribution kit, and then installing the program on the computer.

Method 3: clean the QuickTime folder

If you have QuickTime player installed on your computer, the reason may be that a plug-in or codec is conflicting with this player.

In this case, even if you uninstall QuickTine and reinstall iTunes from your computer, the problem will not be solved, so your further actions will unfold as follows:

Navigate in Windows Explorer to the following path C: \ Windows \ System32... If there is a folder in this folder "QuickTime" , delete all of its contents, and then restart your computer.

Method 4: clean up corrupted config files

Typically, users experience this problem after updating. In this case, the iTunes window will not be displayed, but at the same time, if you look into "Task Manager" (Ctrl + Shift + Esc), you will see the running iTunes process.

In this case, this may indicate the presence of corrupted system configuration files. The solution to the problem is to delete these files.

First, you need to display hidden files and folders. To do this, open the menu "Control Panel" , set the menu item display mode in the upper right corner "Small icons" and then go to section "Explorer Options" .

In the window that opens, go to the tab "View" , go down to the very end of the list and check the item Show hidden files, folders and drives ... Save your changes.

Now open windows explorer and go along the following path (to quickly go to the specified folder, you can paste this address into the address bar of the explorer):

C: \ ProgramData \ Apple Computer \ iTunes \ SC Info

After opening the contents of the folder, you will need to delete two files: "SC Info.sidb" and "SC Info.sidd" ... After these files are deleted, you will need to restart Windows.

Method 5: cleaning viruses

Though this option the causes of problems with the launch of iTunes occur less often, it cannot be ruled out that the launch of iTunes blocks the virus software available on your computer.

Run a scan on your antivirus or use a special healing utility Dr.Web CureIt , which will allow not only finding, but also curing viruses (if disinfection is not possible, viruses will be quarantined). Moreover, this utility is distributed absolutely free of charge and does not conflict with antiviruses of other manufacturers, so it can be used as a tool for re-scanning the system if your antivirus could not find all threats on the computer.

Once you have eliminated all detected virus threats, restart your computer. It is possible that a complete reinstallation of iTunes and all related components will be required. viruses could disrupt their work.

Method 6: installing the correct version

This method is relevant only for users Windows Vista and lower versions of this operating system as well as for 32-bit systems.

The problem is that Apple stopped developing iTunes for outdated versions of the OS, which means that if you managed to download iTunes for your computer and even install it on your computer, then the program will not start.

In this case, you will need to completely remove the non-working iTunes version from a computer (you will find a link to the instructions above), and then download the distribution kit of the latest available version iTunes for your computer and install it.

Methods 7: Install Microsoft .NET Framework

If you cannot open iTunes, displaying Error 7 (Windows error 998), then this indicates that a Microsoft software component is missing on your computer. NET Framework or an incomplete version is installed.

You can download Microsoft .NET Framework from the official Microsoft website. When finished installing the package, restart your computer.

Any user can figure out why iTunes doesn't open on their own. The main difficulty is to find the specific cause of the problem, which may lie in the malfunctioning of the program itself or the operating system on the computer.

Changing the screen resolution

In some cases, the reason that iTunes does not start on the computer may be wrong permission screen. To check it and change it:

1. Right-click on the desktop and open Display Settings.
2. Go to Advanced Options.
3. Set the recommended resolution or close to it. Apply the configuration.

If the cause of the error was the wrong resolution, then after changing the parameters, the program will start to start and work correctly.

If everything is fine with the resolution, but iTunes still won't open, make sure that Microsoft .NET Framework (for Windows) is installed on your computer. You should download the installation package of the library only from the official Microsoft website.

After installing the Framework, restart your computer to apply the configuration. Then try launching iTunes.

To make sure that there are no obstacles from the system to launch iTunes, check your computer for viruses. If the anti-virus is not installed or has not been updated for a long time, use the free Dr.Web CureIt cleaning utility to check.

Run the program, scan the system, remove the detected threats and restart the computer. After logging in again, open iTunes.

If you have QuickTime installed on your computer, a plug-in or codec conflict may cause problems when launching iTunes. However, removing the player or reinstalling iTunes will not fix the problem. To exclude this possible reason failure:

1. Open "Computer" and follow the path C: \ Windows \ System32.
2. Look for the "QuickTime" directory. If you find it, then delete the content and restart your computer.

If the player is not installed or you are convinced that it is not related to the error when starting iTunes, then proceed to the next step - cleaning damaged configuration files programs.

1. Go to the control panel.
2. Set the mode "Small icons".
3. Open File Explorer Options.
4. Go to the "View" tab.
5. In the "Advanced options" field, scroll down the list and check the "Show hidden files" checkbox.

Now you can start deleting files from the C: \ ProgramData \ Apple Computer \ iTunes \ SC Info folder. Delete the SC Info.sidd and SC Info.sidb files, and then restart your computer.

If you have tried all of the above options, but still do not understand why the Aityuns program does not open, then proceed to reinstall the application. First step - correct removal programs. Together with iTunes, you need to uninstall a number of components in a specific order:

1. iTunes;
2. Apple Software Update;
3. Apple Mobile Device Support;
4. Bonjour;
5. Apple Application Support (32-bit)
6. Apple Application Support (64-bit)

To complete the complete uninstall, restart your computer, then go to the Apple website and download the distribution latest version iTunes and install the program.

If the computer has old version Windows OS, when installing the latest iTunes builds, problems may arise due to incompatibility. Uninstall the program according to the instructions, and then search on third-party sites and install the version of iTunes that suits the system.

When engineers and programmers Apple take a well-deserved vacation, progress is driven by PR people and marketers. I could not find other excuses for such a frequent appearance of various flaws in the work of "fruit" OS. Moreover, claims are sometimes true for both the desktop and mobile systems... This time we will talk about ways to eliminate those in relation to iTunes and App Store.

Let someone throw an iPhone at me who has never encountered the annoying notification “Can't connect to iTunes Store". This signature tends to appear at any time, being completely unrelated to connection problems. In any case, getting rid of it is much easier than you thought.

Despite the clearly software nature of the problem, we strongly recommend that you make sure that your personal account is topped up and the Wi-Fi router is operating normally. After making sure that everything is in order with the Internet, go to "Settings" - "General" - "Date and Time", where set automatic tuning time. Recently, iOS has been clearly dependent on the punctuality of the owner.

The relevance of the firmware plays no less a role in the stable operation of iOS and its services than a high-quality Internet connection or time zones. The gurus from Cupertino are tirelessly repeating this to us, downright imposing the next update, "correcting all (!) Mistakes." Of course, we will not play in I believe, I don’t believe, but install a fresh iOS version still follows. Follow this in the application "Settings" - "General" - Software update ".

If everything is in order here, the main reason for blocking access to iTunes and the App Store may be an artificial restriction imposed by the operation of the VPN service. Go to "Settings" and, after counting the sixth line from the left with the mark of the same name, move the activation slider to the "off" position. Only valid for devices with LTE module.

However, it happens that the inoperability of iTunes and the App Store is due to objective reasons. This is possible during preventive maintenance. In order to check the status of the company's servers, just visit a special page on the official website. There you will find all necessary information about the activity or inactivity of the desired service.

Downloaded from the official website iTunes diligently played music, shared recommendations through Genius, allowed software updates and replenishment electronic library varied content. And then the trouble came - aytyuns does not open on the computer. Restarting the computer does not help, it still gives an error.

Possible reasons

The all-powerful iTunes media player allowing both different ways interact with files and documents, and download music, films and books from Apple's digital stores, almost half of your life suffers from errors, problems, crashes and malfunctions. Sometimes due to the fault of the developer (fresh, but incomplete updates, sometimes due to user actions (disrupted in the middle of synchronization, unwillingness to update the software). In any case, all the reasons cannot be counted on the fingers of several hands (and is it necessary? already on hand, it's time to look for answers) it remains to guess and fight the symptoms, hoping at least in some way, but to find the cherished key to solving the problem.

Ways to solve the problem

You will have to deal with problems in different ways:

Malicious software

Viruses, spyware, trojans - it is better to stop the fever starting on the computer right away. And, if a permanent antivirus was not found in the system, then you should turn to third-party services that allow you to clean up every megabyte of infected information for free.

It is worth paying attention to two assistants - and in both cases, you do not have to understand the settings, just click "Next" and agree with the proposed conditions and requirements.

The check will take 5-10 minutes, at the end it will remain to see how to deal with the found "pests" - there is a transfer to "Quarantine", removal, step-by-step "cleaning" after the system reboot. Just in case, it is better not to go against the proposed actions and agree with the requirements and conditions.

Safe mode

And it's not about Windows (7-10), but about Apple's player. You will have to act like this - hold down the Shift + Control key combination on the keyboard, click on the iTunes icon on the desktop or in the Start menu, wait full load(without releasing the keys), agree with the transition to safe mode... If it worked, then you have to deal with installed plugins and method extensions complete removal player.

Updating System Component Libraries

It's hard to imagine a PC without the latest version of DirectX or up to a maximum of updated video card drivers. If this does happen, then you have to work with your hands and check several aspects of the system at once.

First of all, you will have to go over the libraries. Namely -, available on the official Microsoft website, and both x64 and x86 are suitable (and it is better to install two versions at once - it certainly won't be worse).

It's time to move on to the update software... And, since it is very problematic to manually search for drivers from memory controllers, SATA connectors and chipsets, then you should pay attention to the tool available on the official website.

Will fit and free version- the main thing is to run a system check, and then update each of the available components (do not forget about saving control point!). The final touch is to reboot, try launching iTunes again!

Disconnecting from the network

Sometimes the media player tries to display the contents of several services at once after launching - Apple Music(if a subscription is purchased), or the iTunes Store. And, if for some reason the main pages of the listed services do not load, iTunes will also close, and with an error, and even irrevocably. The best way to avoid such crashes - temporarily disconnect from the network (turn off the router, get rid of Wi-Fi, pull out the Ethernet cable) and try again. Perhaps this is the way to help achieve a positive result.

Reinstalling the media player

If, after long bickering, the above methods still did not work, then the last, most radical method remains.

The first step is to download from the official website. It is this tool that perfectly copes with uninstalling applications and at the same time allows you to deal with the remaining files and documents in the installation directories, and with the removal of entries in the registry.

Along with iTunes, you should clean up both Apple Mobile Device Support and Apple Software Update. Completely and completely. When the complete cleaning is over, and the system asks if you need to delete the remaining folders and other information, agree and wait for the procedure to complete. Be sure to reboot!

The final touch - again (you will have to choose in advance which version is suitable for the system - 32-bit or 64-bit), then go through all the installation steps, put a checkmark in front of each additionally loaded service, do not change the directory for installation (let everything be unpacked and used exactly from the system drive "C"). Try to start again in normal mode.

None of the above methods worked? You can try to change the screen resolution (from "native Full HD" to the inconvenient 720p or even less, at least for a few minutes, for the sake of a cursory check), create a new account operating system (or log in as a "Guest"), disable all available Microsoft antiviruses and firewalls.