Failure to connect to the AppStore all options tried: it did not work !! Why not be able to connect to the iTunes Store.

10.08.2017

Common problem of device owners apple companies Often is an error when connecting to the same service to the same name, be it App Store., iTunes Store or IBooks Store.

Displayed messages can be varied, but, as a rule, the causes of all these errors are similar. Examples of messages:

"Connection to iTunes Store"
"Unable to connect to the iTunes Store. An unknown error occurred "
"Failed to execute the iTunes Store request. iTunes Store is temporarily unavailable. Repeat attempt later. "
"ITunes failed to connect to the iTunes Store. Make sure your network connection Actively, and repeat the attempt "
"Failed to execute the iTunes Store request. Unable to install this network connection. An error occurred in the iTunes Store. Repeat attempt later. "

Common solutions

First of all, regardless of the problem device, it is necessary to execute the following items.

Method 1: Check Internet connection

The most common cause is the lack of connection between the device and Apple servers. First, make sure that the device is connected to the Internet.

Open any web site in the browser. If there is no connection, in the case of an Internet connection via Wi-Fi, restart your routing device (router, switch, etc.). Check it with the settings: on the router should not block access to servers and the Apple ports. If you are using a public network (in public places, educational institutions, offices, etc.) and do not have access to the router setting, contact the network administrator. If the settings are in order, and the Internet connection is still absent, contact your provider.

Method 2: Verification of Apple Services

Sometimes the connection error is caused by the problem not on your side, but on the side of Apple. For exception this option Check out the status of the company's services in your country by reference.

Method 3: Checking set dates and time

Incorrect date and time on the device may be the cause large number Errors, especially related to connecting to remote servers. You need to make sure that these parameters are loyalty for your time zone.

Method 4: Re-entry into account

Sometimes to solve the problem with access to apple services It is enough just to go out and log in to your account again.

If after exiting the account it turned out that you cannot remember your password, use the recovery service by clicking on the appropriate text.

Additional solutions

If all of the above actions have not occurred effect, follow the following additional instructions (based on the type of your device).

Mobile devices (iPhone / iPad / iPod)

In case of use cellular communication To access the Internet, you need to check the following:

It is also worth noting that when using cellular communication, problems with loading heavy objects are possible. For this purpose, it is better to use Wi-Fi connection.

Computer (Mac)

Check the standard settings firewall. Although by default, it is configured to automatically skip all applications from Apple, there are cases of random or conscious change in parameters. Help solve this problem can reset the cache of approved certificates.

Computer (Windows)

First, make sure whether third-party programs are present on the computer, controlling network traffic (firewalls, antiviruses, etc.). They, along with standard means Can block connections to Apple servers. Disable all software controlling network connections (and also turn off the proxy connection, if used) and check whether the problem was solved. In the case of a positive response, it is necessary to make changes to the configuration of these programs by adding permission to connect to the services of the App Store, iTunes, etc., or leave them off.

If all the manipulations specified in this manual did not help solve your problem with access to iTunes / App Store, you need to contact official

Each user of Apple mobile devices may encounter problems associated with the App Store. Sometimes the connection failures occur or simply the App Store does not open. Problems with the application may appear regardless of generation or type of device and firmware version. But each error has its cause and, accordingly, the way to eliminate it.

Why the App Store does not work: the reasons for the appearance of problems and their decision

Problems with access and functionality in the App Store may arise for several reasons, but each of them has its own solutions that correct the position.

Connection failure

To eliminate the error, there are several ways, one of which will help the user

This problem often appears while downloading a new or update. installed application. Before looking for the cause of the failure and solving this problem, you need to make sure that the used version of the firmware is not a beta version. It is known that beta versions are very often not modified and therefore may be the cause of various problems of the functionality of the device as a whole. In case of use, trial versionWe have to wait until all possible bugs are eliminated by the developers and the ability to update the device to a new modified version. If on board the device is installed full version Firmware, but the connection failure does not allow you to install or update applications - you need to find the cause and way to eliminate it.

Incorrectly installed the date and time

Solution: Set the correct data, or activate the function automatic installation date and time. To set the date and time manually you need to go to "Settings"\u003e "Main"\u003e "Date and time" and specify the number, month, year and current time (or select the time zone). For automatic setting Data simply activate the "Automatically" function.

To automatically configure data, you need to activate the "Automatically" function

Hidden data on the serial number of the gadget

In the "About Device" tab in the list, where IMEI, the firmware version and the rest of the data should be serial number Devices. If it is hidden or in its display, any other information is indicated - the App Store server will not be able to authenticate the smartphone or tablet. Such a situation can only happen after iOS update.

Solution: do full reset Settings to factory. To reset, you need to go to "Settings"\u003e "Basic"\u003e "Reset"\u003e "Reset all settings". It is worth noting that the reset implies the removal of absolutely all data data, after which the user can configure the gadget from scratch as new. In order not to lose important data after reset, you need to reset, create a backup copy of ICloud. To create a backup copies icloud. You need to go to "Settings"\u003e "ICloud"\u003e "Backup"\u003e "Create a backup".

After completing the settings reset to factory, you can configure your gadget as a new and restore the data from the backup of ICloud.

Invalid network settings

If you are using Wi-Fi connection, problems with the signal or with the Internet settings are possible. Perhaps the network administrator has changed the settings, or access to Wi-Fi is limited.

Solution: First you need to check whether the Internet works, for this you can try to open the browser, after which you boost any online page. If nothing happened, you need to check the router, perhaps it requires a reboot, or does not work at all. You can also try to disconnect from Wi-Fi and use mobile Internet. If the problem remains - the reason in the device itself.

If Wi-Fi does not ship the Internet page you can try to enable mobile Internet

Spare solution

There is one very simple way that very often solves the problem with a collection of connecting to the App Store. You can easily use any user iPhone or iPad. Thanks to him, he will not have to change anything in the settings and consists of only three steps:

The reason for such problems may be jailbreak (Jailbreak). You can get rid of jailbreak with help recovery iPhone or iPad via iTunes. For this:

Connect the device to the computer using the USB cable.
Open iTunes, select the device.
Click on the "Restore" button.

Application search does not work in the App Store

Recently, problems with the search for applications are increasing in connection with technical work Apple.

During an attempt to search for applications in the App Store program simply do not appear in extradition. It concerns these absolutely all programs from social (Skype, Instragram, Facebook, VKontakte, Telegram and Others) to services for booking tickets and hotels (Aviasales and OneTwotrip).

But there is one feature - when opening the "Popular" program, programs appear in extradition and you can easily download them to your device. You can download applications using direct links, and purchased updated from the "Shopping" section.

The cause of the occurrence is still unknown, but you can definitely be called its global, because it appears massively, and not in solitary cases.

Solution: you just need to wait until the problem itself disappears, as the reason for its occurrence is in no way related to users and their devices. Usually waiting takes from 1 hour to 2 days.

Not downloaded and applications are not updated.

Stop download

If the downloadable application remains in "waiting for download" mode, it is worth stopping the download process.

If the application expects boot, but it does not happen - pause the download and start downloading

Solution: Click on the application label that waits for download by pausing the download. Click on the application again by renewing the download process.

Mode "On an airplane"

If you want to download the application, you can not try to resume the download process using the "on the aircraft" mode.

Solution: Swipe up on the unlocked device screen and click on the plane icon, activating the mode. Wait a minute and click again on the same icon.

To solve the problem, turn on and after a few seconds, turn off the "airplane" mode

Switch to DFU mode

If nothing helped restore the ability to download or update applications from the App Store, then it's time to try the DFU mode.

Solution: To use the DFU mode, you need:

Connect the gadget to the computer and run iTunes.
Click the POWER and HOME button at the same time and hold in this position for 10 seconds (the device is restarted at this time), until the Apple logo appears on the screen.
As soon as the apple appeared, you need to release the POWER button, and button Home. Continue to keep until the iTunes icon appears.

DFU mode will help restore the device

ITunes will report that the smartphone / tablet is in dFU mode (recovery). After that, you can hold the POWER and HOME buttons at the same time, hold for about 10 seconds before rebooting.

Secret way to restore the work of the App Store

What can be worse than the problemwho interfere with download applications? The reasons for the fault of the App Store set and exist ways to solve them. But also is universal way Eliminate the problem and restore the correct operation of the Apple online store.

The secret way is little known among Apple products, but still applied quite often. As you know, the App Store is an online application store, and at the bottom there are several tabs: a selection, top charts, viewing, searching and updating. But there is not enough such a button how to "update", which would allow to update the App Store itself. But the absence of such a button does not mean that the App Store cannot be updated.

In order to update the App Store online store and its contents, the user needs to perform 10 consecutive clicks on any of the buttons located on the bottom panel (view, search, etc.). Thanks to these actions, the user-selected tab will be forcibly rebooted, and all information in it will be updated again.

To update the information that is displayed in one of the tabs simply press 10 times on the desired item.

Using this method will help users lose problems with downloading descriptions on applications, installing and updating various applications in the App Store. The method is relevant absolutely on all devices with IOS regardless of the type, generation of the gadget and the firmware version.

Video: Forced reboot App Store

Is it possible to avoid the connection failure and the appearance of other errors in the App Store

Prevent the emergence of errors and problems with the online store app. Store is almost impossible, because they arise suddenly. The only thing that can be advised by users is to regularly create backups iCloud so that when you appear any error to be prepared for resetting settings, as the reset solves most of the problems associated with the functionality of Apple devices.

Using one of the ways to solve the problems of the App Store functionality, each user will be able to restore the ability to download applications to your "apple" gadget.

Any citizen who owns an expensive flagship from Apple, let it be an iPhone or any gadget may encounter such a problem - "What to go to the official application store (App Store) will be impossible." As they say in a joke: stumble upon such a misfortune - there is a chance for each - 50 by 50 percent. This means that the problem may occur with each user, regardless of the device used, as well as regardless of some social or some other signs.

If such an error occurs on mobile device Apple does not need to panic, and even more so to make a hard reset (delete all settings and personal data on your mobile phone), because it is enough to solve this problem that occurred otherwise. Error on each apple device can get lazy in different ways. However, in ninety percent cases, users talk about such messages related to this problem, as - "Failure to connect to the App Store", "cannot be connected to the App Store" and so on.

Why not be able to connect to the iTunes Store?

This trouble appears after a person wants to set any update of the program on his smartphone or, in general, download a completely different application (game), and it deals with a kind of error due to problems that could have been repeatedly seen earlier users.

Here is a list of exemplary problems, due to which you cannot connect to iTunes Store:

The dates and time values \u200b\u200bwere incorrectly on the smartphone. Perhaps there is no binding to the right time zone.
Apple's serial number from Apple could be hidden, and because of this, actually an error pops up - "You cannot connect to iTunes Store." However, it is enough to cope with this problem just enough to go to the "Settings" section, to choose the "On Device" section and make sure that you need the values.
The third problem, because of which it can jump out information error It is customary to call "the absence of a normal Internet connection." Already repeatedly, Apple developers have repeated: - "For the normal functioning, the App Store requires high-quality Internet." Therefore, if there are problems with wi-Fi network, there is a chance that this error will pop up repeatedly.
Overdue (invalid) root certificates stored on the device can also become a problem due to which an informative message appears - iTunes failed to connect to the iTunes Store. This case is treated elementary. You must delete from the certificate folder - two files, namely "ocspcache.db", "crlcache.db". Next, you must restart the device and try to go to the App Store again.

Initial actions when an error occurs "APP STORE connection failure".

Before carrying out the proposed recommendations or contact the help of specialists, it is necessary to carefully examine the router (modem), available at home. If the Internet connection is properly running, you can try to go to Apple ID on a new mobile device, later restart the phone and check the performance of the App Store servers. There are cases when the elementary procedure "Exit Account" and re-enter the necessary data helped to solve this problem and did not have to spend a lot of time to eliminate the existing trouble.

Conclusion

Perhaps this covered all ways to solve the problem of connection failure to the App Store. If a message appeared, then you should not begin to worry, just taking yourself in hand, try to go to apple account ID in new way, restart mobile phone, try to update software (version operating system iOS) and see whether the existing problem will be solved. At times, excessive actions performed by man can cause more harm than good. No need to immediately do Hard Reset. (Reset settings), even if there is a saved copy of personal data and applications, because with the restoration of this copy there may also be any problems. It is better to start with small and observe the result.