Alcatel phone is charging slowly. The phone does not charge: possible causes and solutions Why the Alcatel phone does not charge

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One of the frequent malfunctions of an Alcatel phone with which they contact our service center is that the smartphone charges slowly and for a long time and quickly discharges. What could be the reason and what repair is to be done:

Inoperative or unsuitable Charger;
Damaged charging connector;
Faulty power controller (KP);
moisture ingress;
Bad battery;
hit or fall;

Faulty charger

Before taking your smartphone to the service, check your charger by replacing it with a similar one. If your smartphone is charging faster, the problem was in your charging, you may have used the wrong or faulty cord or cable.

Damaged charging connector

In the case of prolonged or careless use, the Alcatel phone charging connector may become loose and stop charging. Alcatel phone. First you need to bend the power cord - at different angles, the Alcatel phone starts charging, but over time this can damage the battery or the power controller on motherboard Alcatel phone, so it is better to prevent damage and subsequent repair of the Alcatel phone board and replace the Alcatel phone charging connector in time.

Faulty Alcatel phone power controller

Over time, as a result of power surges or defects on the Alcatel phone, the power controller (CP) may fail, which will be accompanied by symptoms:

Alcatel phone does not turn on;
charging slowly;
reboots;
dissipates quickly.

In the event of a faulty power controller, an Alcatel phone motherboard will need to be repaired.

Moisture ingress

Protect your Alcatel phone from water and moisture, because the consequences can be sad, such as corrosion on the power connector. If, after flooding or getting wet on the smartphone, it began to charge slowly, you need to clean or replace the power connector on your Alcatel phone. Also, if liquid gets in, the Alcatel phone battery or motherboard may fail.

Bad battery

If your Alcatel phone starts charging slowly 2-3 years after purchase, pay attention to the battery. In case of severe wear and tear, the Alcatel phone battery must be replaced. The battery needs to be replaced every couple of years. Battery wear depends on how often you charge and discharge your Alcatel phone and what chargers you use.

Hit or fall

Mechanical impact on the Alcatel phone adversely affects both its appearance and the performance of the Alcatel phone as a whole. If your Alcatel phone starts charging slowly after being bumped or dropped, it is quite possible that one of the many elements on the board has become unusable. In this case, diagnostics are necessary to determine the malfunction and the cost of repair.

The situation when the battery on a smartphone runs out and there is no way to charge it is critical for many. That is why it is very important to find out why the phone is not charging and choose the best option to fix the problem. The instruction is suitable for all models and brands: iPhone, Alcatel, Asus, Lenovo, Phillips, Prestigio, Sony Xperia, HTC, Samsung, Xiaomi, Umidigi, Leagoo, Doogie, Huawei, HomTom, etc.

Several things are involved in the charging process at once: the charger, consisting of a plug, tip and cord, as well as the battery itself. That is why, if the smartphone does not charge and does not receive energy from a regular or new purchased "Chinese" charger, we check each node separately.

Damaged or clogged connector.
The cord comes off (backlash) or the plug does not match the socket (for example, micro-USB is not suitable for Type-C and Lightning).
Software failures.
Fracture wire, "lohmachivanie" wire.
Using dubious Chinese "handicrafts" for 20 rubles, the veins in cheap versions are very thin and break from a slight impact.
Too long wire, the shorter the length (30 cm is ideal), the less current loss. But again, it all depends on the quality.
Battery failure (swollen, overheated, worn out from old age).
Burnt power controller or protocol incompatibility.
Heavy CPU usage, such as playing a heavy game or watching 4K movies.
Non-compliance with temperature regimes. The process of replenishing the battery does not occur at sub-zero temperatures,.
They forgot to “peel off” the protective sticker after buying a new gadget.

If the phone charges normally, but quickly discharges, the battery is temporarily worn out. The standard battery life is 3 to 5 years (equivalent to 300-500 charge-discharge cycles), after which it begins to discharge a couple of hours after charging, or does not perceive it at all.

There is another factor, there was a virus infection, causing problems in the power supply system.

Sometimes it shows that the charge level is increasing. But in reality, the battery does not take or does not respond to the supply of energy, and after disconnecting the cable, the voltage drops sharply to zero.

Diagnostics

For self diagnosis, take the test. The virtual assistant will determine the malfunction and tell you what to do.

Not charging

To understand why the phone does not charge well or the power indicator does not appear on the display, you need to follow a few simple steps:

Take a non-native memory and connect to your smartphone.
Change USB cable to a new one (pay attention to the connector, 4 main ones are now used - USB Type-C, micro-USB, Lightning and legacy mini-USB).
The indicator lights up, which means that the problem is a charging malfunction.

If another charger does not work and does not bring the charge level to the end, it is likely that the problem lies in the software, battery or cell phone connector.

First of all, you should carefully clean the nest. If this does not help, it is recommended to take the gadget to the service, because. it will be difficult to fix it yourself.

A faulty power supply - the owner himself can repair it by purchasing the necessary replacement part, but due to the low cost of USB cords, it is more logical to purchase a new one.

How to check the connector

Diagnosing the condition of the USB-cord socket consists in examining it in bright light using a magnifying glass. If it is dirty, clean it with a thin brush dipped in alcohol. Dust and debris create poor conductor contact and interfere with current flow.

What to check:

The socket does not wobble in the case.
No contamination observed.
There is no visible deformation of the module (bent contact groups, changes in geometry, etc.), while the smartphone will not respond to charging.
Visually, there are no drops of water and moisture.

If this is not the case, you will have to look for the reason in another part.

How to check the battery

The above method showed that the smartphone does not receive energy not as a result of a burned-out memory, but because of a damaged cable. If the cable is plugged in and says it's charging, but the phone isn't charging, it's likely that the battery needs to be replaced.

The battery is swollen and/or protruding from the case.
The battery is not fully and slowly charged, no more than up to 60-90 percent, - only the replacement of the module.
With a working memory, the cell does not take or does not see charging, although the process is underway.
Download the utility to check the remaining capacity.

So you need to test the battery: just replace it with another analogue and see if the indicator lights up when connected to a power outlet. For Apple technology, this method will not work!

Signs of a virus infection

The main symptom when the software is infected malware, is no indication. It can also constantly freeze, and if earlier the battery lasted for two days, then after the virus enters, it will be discharged in 5-12 hours (i.e., for a very long time).

To troubleshoot, you need to check the phone with an antivirus. If infected files are found, they will be deleted automatically, and if this is not possible, you will have to clean the system manually by removing the application itself that contains viruses.

How to charge without a standard charger

In any store cell phones You can find a universal charger suitable for both smartphones and iPhones. The battery can also be any.

In another way, it is called a "frog", and it is very easy to use such a charge:

We insert the battery into the latch, the "plus" and "minus" contacts must match.
We insert the "frog" into the outlet, leave it to charge for several hours.

Question answer

% stands still is not added

Or the process is only in the off state:

There is not enough current in the charger. For example, the charger gives out 250 mAh with the required 1000 mAh.
USB lanyard extremely Low quality and does not pass voltage more than 4.5 volts, and this is critical.

Can't charge from computer/laptop via USB

Most likely there is not enough current, for example, due to artificial restrictions on the computer's motherboard. Or the restrictions are triggered at the software level, you will have to look for new drivers for the USB hub.
This can happen if the cord is old or “works every other time”. Somewhere in it shorting contacts. Especially true for "shaggy" cables for the iPhone. Basically, buy a new one.
Another commonplace reason that is relevant for different variations of Type-C is the incompatibility of protocols. Each Type-C has a small chip that is responsible for transmitting data and power. At the same time, there are a lot of standards, for example, some cables can “refuel” full-fledged laptop batteries, while others can only exchange data.
It happens that the USB connector in laptops is longer than the standard plug from a smartphone, and the hardware simply does not touch.

From the cigarette lighter

If car charging from the cigarette lighter does not work, a similar diagnosis is carried out (see previous sections), because. The principle of supplying energy to the battery is the same everywhere.

From the radio

From the bank

Standard sitation, most often there is not enough output current from PowerBank. Or is it time to buy a new power bank. In the case of Type-c, it is possible that it does not allow charging the battery.

From wireless charging

Not all models support the wireless power transmission function. First, make sure that the manufacturer has included this functionality in your gadget.

If you are sure that wireless transmission is embedded at the hardware level, but the charge does not work, you need to check:

Whether the station is connected offline.
Does the device move / move from the center of the site.
Not wearing a thick case or magnetic dock.
Is a cable plugged in or data is not being transferred to the computer.

If this does not help, check the station itself on another device, if everything works as it should on it, take your device to the workshop. Very similar to a problem with a wireless microcontroller.

Writes moisture detected

There are two options here:

The unit has been dropped into water or other liquid (beer, wine, juice, tea, toilet bowl). What to do is written.
There was a strong temperature difference, for example, they came from frost to a warm room and condensation formed on the board. Wait a couple of hours and everything will be back to normal.

Low or high battery temperature

The operating temperature of modern batteries is from +3 to 45 degrees Celsius. If these values are exceeded, the controller limits the supply of energy to the batteries. It is necessary to cool / heat the phone.

There was a strong blow or fall

Lithium-ion "products" do not like strong mechanical impact, and can fail with strong shocks and falls. Here only the replacement of the module with a new one.

After a long period of disuse

A deep discharge has occurred - use the "frog" to "push through" and try to revive the battery.

To extend the life of your iPhone or smartphone by Android based you need to follow the recommendations:

Do not let the gadget fall.
Do not discharge the battery too often (no more than once every 2 months) completely to 100 percent. It is ideal to keep the level between 20% and 80%.
Do not abuse the use of a low-power universal charger, even a new one.
Install anti-virus protection on your phone.
Do not leave the device in cold or hot places ( working temperature from +3 to 45 degrees).

Conclusion

Many owners of smartphones (both on Android and iOs) face the problem of a lack of charge, but for diagnostics it is not necessary to take the phone to a service: just use the instructions to find out the reason.

If the gadget does not charge due to a battery failure or has stopped receiving energy due to the USB connector, it is recommended to contact the wizard. In other cases, it is enough to replace the damaged charger with a new one, ideally with the original one.

Video

Each of us has come across a situation where the smartphone refuses to charge. Is it possible to solve this problem at home or will I have to carry the phone to a service center? Let's figure it out!

Reasons why the phone does not charge.

First of all, you need to answer main question: what exactly happens to the smartphone during charging? As a rule, the most common situations are when the phone does not respond to charging at all, or charging is in progress, but the phone does not charge, or it charges, but does it very slowly. So, first we will analyze the main reasons due to which the phone does not charge at all.

Checking the socket/USB cable/adapter.

If we want to solve a problem, then we need to consider various options, and we need to start with the simplest. First of all, it is worth checking the health of the outlet. You can do this with a multimeter, if this is not at hand, then just try to charge the phone from another outlet. If the charge went, then it was in it.

The second most common problem why the phone is not charging is a faulty USB cable. It is the cables that most often become unusable - they burn out and break at the bends. Replace it. Did not help? Then we check the adapter in a way similar to the previous one.
It should be noted that in some cases it happens that the charging is working, but the phone does not charge. The reason is simple - the charger does not match the phone. In this case, we advise you to take either native charging, or a similar one with a similar amperage. For reference, battery capacity is measured in mAh, and chargers come in both 1A and 1.5A and higher. Try both options. One of them will definitely suit you.

For example, if sony xperia phone not charging, a two amp charge may be required. This information usually written on the packaging for the phone or on the charger itself. Sony phones may not be charged only because there is insufficient current and the electronics block such a charger.

At this stage, as a rule, it becomes clear the reason for the lack of charging in the charger or in the smartphone itself.

The phone stopped charging due to the USB connector.

If the problem is in the USB port, then there are only 2 options - either the usual cleaning of contacts will help you (for this you will need a brush for drawing and a toothpick), or just replacing the USB connector (which can be done in any repair shops).

It often happens that a huge amount of dust and dirt gets into the USB connector, so you should try to clean the charging port with a regular paint brush. And with a toothpick, "raise" a small fastener inside USB port. Everything must be done very carefully!

Quite often, cleaning contacts allows you to restore normal operation and the phone starts charging as if nothing had happened.

But, if nothing worked out for you at home, then in this case you will have to take the phone to a service center. For example, if you have phone not charging samsung galaxy , then it is very easy to find spare parts for it in the service center, such as a MicroUSB connector or a battery, but if you have Alcatel phone not charging or Philips, then in this case, the search for spare parts may be delayed or even have to buy them in Chinese online stores.

Software problems.

If the Android phone does not charge, the reason for this may be, as wrong installed programs, and failure in the system itself.

In this case, you will need to reset the settings to the factory settings or perform a complete flashing of the phone. You can reset the settings through the menu.
For example, if you have not charging huawei phone and you would like to reset the settings, then for this you need to do the following: go to the menu - advanced settings-restore and reset-reset settings. Can be done upon request backup data.

Most Android phones provide the ability to reset settings through the "three buttons" - this is the simultaneous holding of the volume rocker up and down + the power key.
For example, to reset the settings on Samsung, you need to hold down and hold three buttons: the power key + the Home key + the volume rocker up.

If this option also did not suit you, then the matter is definitely in the battery.

Charging goes on, but the phone battery does not charge.

Remember how long you have been using your smartphone? We love ours so much expensive phones, and we really wish them eternal life, but alas, old age is also characteristic of batteries. Over time, even the strongest batteries stop holding a charge. This is because the lithium-ion batteries that are now used in most smartphones have their own life, which is determined by the number of full discharge cycles (down to 0%). Natural advice: to prolong life lithium-ion battery, try to charge your smartphone more often and do not allow the battery to completely discharge.

Sometimes, problems with the battery are visible even visually. If any deformation occurs or the battery is swollen, this will also affect appearance phone. For example, not only the outer cover of the phone may be deformed, but even the screen may be slightly squeezed out.

Keep a close eye on such changes, otherwise they can lead to more disastrous consequences than simply not being able to charge.

The phone takes a long time to charge.

This problem is no less common. It can occur for the reason that some energy-intensive applications are running on the device that consume energy faster than the smartphone charges. These include "heavy games", as well as enabled Wi-Fi, Bluetooth, geolocation, etc. So, if your phone is charging slowly - just turn it off before charging.

We also do not recommend charging the phone from the USB port of a computer or laptop, usually they are supplied with no more than 500 mA, which is clearly not enough for normal phone charging. Of course, most phones will charge from the USB port, but very slowly, and some phones will not accept such charging at all.

The phone shows the wrong percentage of charge.

If the phone takes a long time to charge, then it is not always a matter of running applications. Sometimes situations arise when operating system I did not correctly remember the power consumption mode, from where errors in battery management occur. How to understand it?

Yes, very simple. The most important feature is a fast-discharging battery (and the smartphone turns off already when the charge is 20-30%) and very slow charging of the smartphone. In this case, do not rush to the store for a new battery. Try to calibrate it first.

To calibrate the battery, perform five complete charge/discharge cycles of the phone. That is, when the phone is discharged and turns off on its own, you need to charge it until the required maximum in mAh is reached. After the last fifth full charge cycle, disconnect the charger, remove the battery, insert it after 10-20 seconds and hard reset(as described above).

But sometimes it may not be the battery itself. For example, if you have meizu phone not charging while showing one percent charge, then in fact the phone is charging, but the point is that the software failure. In this case, you will need to completely turn off the phone and turn it on again. And the problem with 1% on Meizu phone will be resolved.

If none of the methods helped you solve the problem, then most likely it will not work at all to solve it at home. We advise you to contact the service center to repair your phone.

The second most common problem, and no less annoying, is that the Alcatel phone does not charge. Everyone knows that without this, not a single device in the world will simply be able to work autonomously. In fact, the charging process itself is vital for technology. However, this does not beg the fact that for certain reasons this does not happen at all. If the Alcatel smartphone is not charging, this may mean that some serious problem has occurred with it that requires professional intervention!

After all, it concerns the power plant of the device, which should be inspected and repaired exclusively by professionals. However, what can cause a situation where the Alcatel phone does not charge? The most important malfunction that can only be is damage to the charging socket. Naturally, without it, it is generally impossible to talk about the correct supply of power to the battery. It can break quite simply - you just have to drop it a couple of times on hard surfaces or get liquids under the case. Speaking of the battery - if you notice that the battery of the Alcatel smartphone does not hold a charge, this is a serious reason to contact our specialists, because it has already outlived its usefulness and requires immediate replacement. In a word, everything that happens with the power unit of the device must be carefully monitored, because the very operation of the device depends on it.