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Why the redirection on the phone does not turn on. How to make redirection on MTS

Forwarding MTS allows you to direct all incoming calls to another number, but it will not affect the ability to make outgoing calls and SMS. This service is particularly relevant for people who travel a lot and often, but at the same time they want to stay in the access area. Similar services provide almost all companies mobile communicationsTherefore, the MTS redirection number can be tied to another operator. To use this service, it must be configured, which will also not take much time. Conversations will be paid in accordance with the selected tariff planThe additional fee for the use of forwarding is not charged.

Types of forwarding in MTS

Since cases in which MTS redirection may be required to another number may be different, the company provides four different types of this option.

  1. The first is particularly suitable for corporate companies and customers, since the signal is redirected to another number immediately after receiving the "Busy" signal.
  2. Next, call forwarding MTS occurs if the number is not responding to a certain time. The call period is determined by the subscriber itself.
  3. The subscriber's apparatus is outside the network zone or disabled. In this case, all incoming calls will be redirected to another number.
  4. Unconditional redirection translates all incoming calls to the specified number.

It is very important that this feature allows you to redirect calls to an absolutely any number, whether it is urban or belonging to another mobile operator. Some problems may arise with calls from numbers that start at 8800.

Connecting and adjusting forwarding to MTS

This feature is very popular, as it is easy to make redirection to MTS. Like most functions and options provided by this company, the connection and configuration do not require special skills and training.

The easiest way is the personal account on the operator's website. There are detailed step by step instructionsthat will help the subscriber. It is also possible in the Personal Account and forwarding SMS MTS. In addition, the company proposes to use the MTS application, which also includes the configuration and connection features of various service packages and options, including the calls for MTS calls.

There are also special network requests that will send calls to the specified number.

To install the unconditional redirection subscriber in which all incoming calls are redirected to another telephone number, you need to dial from the device * 21 * Subscriber number where calls will be sent. To check the activity of the service, you need to dial from the phone *#21# , after which a message will come to the number with information. If the service is no longer needed, you should not call the operator, as you can also turn off the redirection on MTS, you can also special code - ##21#.

If redirection is needed in the absence of a subscriber's response, you must dial * 61 * Subscriber number #. To verify the activity of the service and shutdown, respectively, requests are used. *#61# and ##61# . To set the interval at which the service will operate, you must specify in the query code necessary time - * 61 * Subscriber number * Interval #. O may be from 5 to 30 seconds, but be sure to be multiple of five.

If the phone is turned off or not online

How to enable forwarding to MTS in the case of a disconnected phone or lack of network? There are mobile queries:

  • enable - * 62 * Number #;
  • disable - ## 62 #;
  • check activity - * # 62 #.

If the phone is busy

In the case when the subscriber is busy, redirection from MTS to a megaphone or any other operator is made using queries:

  • connection - * 67 * Number #;
  • disable - ## 67 #;
  • checking service status - * # 67 #.

It is important to take into account that all rooms specified for redirect must be spelled out in international format, that is, start with +7. If redirection is carried out on the urban number, it is also necessary to indicate it in an international format and be sure to indicate the city code.

Other ways to set up forwarding for MTS

Forwarding with MTS on Beeline, MegaFon, another operator or urban phone number can be carried out in other ways.

To get on the phone detailed instructions By connecting and using call forwarding to another number, you can send a USSD command *111*40# . You can also send SMS with text. 1111 on the short number 2111 And also get settings to a mobile device.

You can also always contact the operator or contact service center MTS, where a specialist will talk in detail about connecting and the terms of use of the service. However, the cost of connecting this function will be 30 rubles if the subscriber uses the contact center for this.

Other operators also provide similar services. To find out how redirection has been working with a telephone on MTS or from another operator, you need to read the instructions on their website.

Want to see the client number on mobile after call forwarding? Why it is impossible to read in a long and boring, but the detailed article about how the call forwarding and the submenu of the room with reference to the laws. We answer the questions: what we are talking about how it works, why outgoing how much it costs why we do not make the substitution and how to get around.

What is call forwarding

Call forwarding is the transfer of an incoming call when the phone was not taken. There are conditional and unconditional redirection: in the first case - translation under several conditions, in the second - the translation of absolutely all incoming calls. Conditions are such - by employment, by unavailability, during uncrowned, when entering additional (for PBX).

If call forwarding occurs inside PBX - no charges, but when the call goes to the outside number - urban or mobile - call forwarding is paid. And what is important: even if you send from the PBX to another number connected to the PBX, then the call forwarding is paid - the bell leaves from us and goes through the operator. In most cases, every minute redirection is as outgoing minutes. Sometimes there are separate prices for redirection, the price is not covered from the package and so on. Specify from the operator.

Why do you need an outgoing connection

A redirection is, even if it is not. A common situation: "I will receive calls to my mobile, why do I need outgoing and forwarding?". This is an erroneous opinion: if the call goes through the PBX to mobile - redirection works, the call is paid, and the number must be outgoing lines. Forwarding to mobile or urban - these are two calls: incoming and outgoing. Therefore, it is important that you have a minimum of two lines and work outgoing communication.

The PBX has a feature: you can choose a number through which call forwarding will be made. By default, call forwarding is perceived as an ordinary outgoing call and run rules outgoing. However, so you will not know which of the rooms called the client. To avoid this, for each of the numbers you can set - use the rules or this number to forward the call.

However, in any of the options, your external number will appear on your phone, and not the client. Running forward is not to fix it, but there are workarounds.

Subtitution of rooms and legislation

Determining the number when redirection is the main problem with our users. They want to see the client number to call back if necessary. But Russian legislation rises on the path of business.

Theory

To sort out, find out how communication operators work. Their activity is licensed, and to become an operator, you need to get a license. The license has the requirements, for example, it is necessary to submit a node of communication in Roskomnadzor. The complexity is small - even a business center can become the operator, it is not necessarily a large company like. Operators do not exist isolated, they interact with each other through joining contracts (interconnect).

Thousands of operators are subject to one law "On Communications". It fully regulates the activities in the field of communication, and for its failure, the license will be taken (Article 37). Without licenses, other operators will not work with you - it is forbidden, otherwise they will also take. And without others you can not - how to call on other people's numbers? For the operator, reviewing the license - the death of the business ,.

Law (Article 41, paragraph 3) refers to the need to certify the software and equipment of accounting:

The list of subjects subject to mandatory certification, approved by the Government Russian Federation, includes:

... as well as means of communication with measuring functions that take into account the volume of communication services rendered communication operators in public communication networks ...

We are talking about billing and it is necessary to certify, this is governed by the Order of the Ministry of Communications of the Russian Federation of April 8, 2008 N 38 "On approval of the rules for applying the equipment of time-based taking into account the duration of the connection". In the fifth application about the submenu of the room (Aona):

1. Apoducer with the protection function from the Alion Information Submenu provides:

  1. receiving information transmitted by the Equipment of the AON;
  2. comparison of information received with information, which should be in case of deepeble information of AON (hereinafter referred to as reference information);
  3. fill the connection in case of the difference between the information received from the reference information.

2. The PMP forms and stores for at least 6 months an array of data with a list of phone numbers for which attempts to change the information of the AON (hereinafter referred to as an array of submenu numbers).
3. The capacity is provided with the possibility of viewing the array of the number of numbers during its storage period.
4. Popular passes ensured the possibility of transmission to external automated systems Calculations of the array of the submenu of numbers without suspending the functioning of the PM.

Track, reset, record and store calls with a substitution - the duty of the operator. In fact, the sublection of the number is not prohibited, but the operator must react. Violation threatens a review of a license.

Conclusion for the lazy: it is possible to replace, but it is meaningless - the substitution stops. For individuals and ordinary punishment companies have not yet been provided.

The reasons

There are two spheres that are interested in restricting the submenu of the room. It is the operators and special services themselves.

Large operators comply with legislation and are forced to enter into international traffic exchange agreements. They send international calls Through the official channels and pay for each minute under these treaties. Therefore, when the call comes from abroad - they are interested in the calls to go through the same channels and have already paid them. But the call can be sent via the Internet, do not use their channel and do not pay them. On this operators lose money.

With the special services even easier - they should know who, to whom and how much did it call. Therefore, when the number is replaced - some of the information is lost and finding terrorists / criminals becomes more difficult.

An exception

What is not forbidden - permitted, therefore, in some cases, the substitution can be. We are talking about the constant substitution of the room you own. For example, you have an urban number on which we receive incoming. And you want to call through the sip-telephony, the same number was determined. If you can confirm the ownership of the number, some operators will allow you to substitute it. But those who are part of the clients will still be defined.

This is the operator's initiative and it remains at its discretion. Unfortunately, we will not tell you such operators.

Future

Periodically, among his colleagues, he accesses the idea that the substitution is allowed. We have an opposite opinion - the situation will only worsen. For the second year of the media, they write about the direct ban of the submenu of numbers for calls from abroad. Interests are the same: money and security, more on the initiative in the RBC material.

Practice

Theory and practice often diverge. But we do not have a response, which is happening with the substitution in practice.

More and above refers to the calf, we work in IT. Therefore, faced with the law less often, and we do not do the substitution - the operators do not miss. We do not know how often they are punished for the substitution. And for sure we do not want to learn it on yourself, so we comply with the legislation.

As deciding

If you can not show the number of the client on the mobile manager, you can search for an alternative. We do not have a ready-made solution, but the integrators offer several options at once.

RocketCrm.

The problem with the definition of the number really is and we solve it. Recently mastered the website of the API in OnLinePBX and the number of options has become more.

  1. Callback for the manager: The script by the manager number will automatically connect with the last client. And since the call passes through the PBX, the conversation will be recorded and gets into the desired CRM card.
  2. Send during or after the call SMS to the manager number, which answered. In SMS, the name of the client from the CRM and the number.
  3. Instead of or together with SMS, send the same information on email Manager.
  4. In the extreme case, translate managers on FMC.

These are the basic options, only they do not stop at them and try to find a suitable solution for each customer.

Konstantin Kuznetsov

Get the result

Customers use only AMOCRM, so we can simply solve enough. Put mobile app AMOCRM on the telephone manager and for all calls create tasks, transactions, contacts. Manager after call finds necessary client through the app and calls back.

Ilkin

CRM leader in

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Questions on themes Expand all topics

  • SIM card, number, tariff

      To find out the name and conditions of the current tariff, go to your account and select the "Tariff" section or type a free command. * 105 * 3 #

      You can change the tariff

      • on the site: Select new tariff, click on the button "Go to the tariff" button;
      • in the MegaFon or Personal Account.

      You can go to any tariff other than archival. The cost of the transition is indicated on the page of the selected tariff.

      When changing the tariff connected as part of the current tariff packages, SMS and the Internet will "burn up" and will not act on the new tariff. Disabled subscription fee Not recalculated.

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    • How to unlock the number?
      • If the money ended on the score and the number is blocked, replenish your balance. The number is activated after debt repayment.
      • If you did not use the number more than 90 days, it can be blocked. To restore the number, contact your passport to the salon megaphone. If the number during this time has not passed to another subscriber, you will receive a new SIM card with the same number.
        Find out if you can restore the number by sending a free SMS with a valid SIM Megaphone on. In the message, specify the number you want to restore the name of the owner.
      • If the number is blocked after the loss of the SIM card, you can get a free new SIM card with the same number by contacting the passport to the Megaphone salon.
      • If you have installed blocking, the number is unlocked automatically in your chosen ending the end of the blocking.

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    • How to get a new SIM card while saving your phone number?

      Contact your passport to any Megaphone salon in the home region, on the territory of which the contract is concluded. You can get a new SIM card for free and continue to use your number. The tariff and all service conditions remain the same, to conclude a new contract for the provision of communication services is not necessary.

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    • How to save the number?

      The room remains yours until the balance is positive. If you do not use the number and do not connect the service lock, it is not less common than once in 90 days you need to use communication services: outgoing calls, incoming calls, sending SMS, sending and receiving MMS, Internet access. If you do not use communication services longer than 90 calendar days in a row on rates for calls and longer than 180 calendar days in a row on tariffs for the Internet, it starts to write down the subscription fee for saving the number daily.

      In the event of non-use of communication services on any of the subscriber numbers combined on one personal account, more than 90 (ninety) calendar days in a row, a contract for the provision of communication services in terms of this subscriber number is considered terminated at the initiative of the Subscriber.

      The size of the subscription fee for preserving the number, the conditions for its write-off and the term at the end of which the contract for the provision of communication services will be terminated and the number can go to another subscriber, specified in the description of your tariff. You can find it in the Tariffs section or tariff archive.

      If you do not use communication services for more than 90 days at a zero or negative balance of the personal account, the contract is considered terminated by your initiative. If the number was not transferred to another person, it can be restored by filling out a statement in the Megaphone salon.

      If you are planning for a long time (more than 90 days) do not use mobile communication, block your number.

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      • Use the telephone codes of mobile operators. Enter interest mobile number In the search bar and click the "Check" button. Under the search bar, the names of the telecom operator and the region will be displayed.
      • Dial the command * 629 # . Then enter in any format the mobile number to be checked. Information about the operator and the region will appear on the screen.

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    • How to re-inform the contract or change the number?

      You can choose a number when concluding a contract for the provision of communication services or replace your current phone number.

      Choose a beautiful, easily memorable number in the online store or in a megaphone salon.

      Room cost depends on class class: simple, bronze, silver, gold, platinum, and type of numbering: federal or urban. Read more about the cost of the room in the description of the service selection of the room.

      The service is operating in two modes:

      • one-sided: the caller will hear the message "The subscriber's device is turned off or outside the network coverage";
      • bilateral mode: the caller will come SMS with your new number.

      For any mode, you will receive an SMS with a person number that called your former number.

      The service does not work if the balance on the old number is negative or zero, and also if the old SIM card is blocked.

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  • Services, Options

      To check the list of services:

      • Go to your account and select Services and Options. In the "My" tab you will see a list of services connected on your room, "All Available" - services available for connection.
      • Type a free command * 105 # And the menu will appear on the screen of your device. To move over the menu, enter the number of the desired item and click the Call button. Next, a menu is displayed, where you can also select items and manage services.

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      • Go to the residues section by service packages in the Personal Account.
      • Open the Respections section by service packages in the MegaFon application. .
      • Set up a widget.

      Widget - element of the megaphone application Personal Area. It is not necessary to enter the application - the remains of minutes, SMS, megabyte, the balance of the personal account will be displayed on the screen of your smartphone.

      To work the widget, install the MegaFon application on your smartphone / tablet. For OS Android app Must be installed in the memory of the smartphone, and not in the SD memory. Go to the settings of your smartphone and activate the widget.

      The appearance of the widget and the number of residues that will simultaneously appear on the smartphone screen differ depending on the OS.

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  • Mobile Internet

    • What if the mobile Internet does not work or the speed has decreased?
      1. Check the balance and replenish it if necessary. To check the balance, type the command * 100 # Or go to your personal account. The Internet works only with a positive balance sheet. If you recently replenished the score, wait a few minutes so that the Internet earned again.
      2. Check the balance of the Internet package. Open the MegaFon application or go to the Personal Cabinet residues by service packages. If the included volume of the Internet is over, plug one of the options to extend the Internet.
      3. Check if you have a mobile Internet service connected. To do this, go to your personal account and in the "Services" section Select Services and Options or type on your smartphone / Tablet Free Team * 105 # And select the desired item in the menu on the device screen.
      4. Make sure you enabled data transmission mode. You can check this in the smartphone or tablet settings in the "Data Transfer" section, "Connection for Data Transfer" or "Mobile Network" (the name may differ in different devices).
      5. Restart the device (turn off and turn on).
      6. Disconnect Wi-Fi on your smartphone / tablet (when using a router from a Wi-Fi megaphone should remain enabled).
      7. Rearrange the SIM card to another device. If in another device mobile Internet Also does not work, contact the nearest megaphone salon with a document certifying the person to replace the SIM card. When replacing the SIM card, the phone number will not change, the service is provided free of charge.
        To find out the address of the nearest salon Open the megaphone application.
      8. When using the Internet via a modem / router: Reinstall the Megafon Internet application, try connecting the modem / router to another USB port of the computer, update your modem / router. Latest versions software You can download for free in the online store MegaFon. Find your modem or router in the directory and go to the Files tab.

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    • What is 4G +, how to start using and how does the transition from the 2G / 3G network in 4G +?

      4G + (or LTE) is a mobile Internet at a speed not inferior to the usual wired Internet. Pages in the browser, files, music, video, games and applications are loaded in seconds.

      To start using 4G + you need a smartphone and a SIM card that support this technology.

      Dial the command * 507 # To find out if your 4G + SIM card supports. If not - you can change it for free in any Megaphone salon on USIM.

      After you insert a new USIM into your smartphone, select the LTE network type in the settings.

      And if you have a smartphone with support for two SIM cards, then USIM must be installed in the 1st slot.

      When you connect to the network, the device independently chooses best Network From the point of view of the quality of the signal. To ensure the maximum connection speed, a network with more confident reception is suitable. You do not need to switch the mode manually and perform any other actions. The device changes automatically networks, without cliff connection.

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    • How to enable 4G (LTE) in the phone settings?

      Select and save the following settings:

      • iOS (iPhone): Settings → Cellular communication → Data settings → Enable LTE → Data only (voice and data).
      • Android: Menu → Settings → Connections → Other Networks → Mobile networks → Network mode → 4G / 3G / 2G (automatic connection).
      • Windows Phone: Settings → Data transmission → The fastest connection → 4G.

      The name of the settings may differ for different models.

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  • Personal Area

    • How to enter your personal account, get or change your password?

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    • Take advantage of any convenient way:

      • Type a free command * 512 # And you will receive an SMS with information about the latest write-offs from the account.

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    • How to replenish the account?

      Choose anyone convenient way:

      1. Top up the account from a bank card or electronic wallet In the payment section.
      2. On the main page You can replenish your account, as well as the account of another subscriber of MegaFon by a bank card.
      3. Configure the autotractor on your own in the Personal Account on the site or contact a specialist in a megaphone salon. With this service balance will be replenished automatically from your bank card.
      4. If it is not possible to pay right now, use the service promised payment.
      5. Another subscriber of megaphone can translate you money from your account using a mobile translation service. To send a request to another subscriber, use the free shipping service for me.
      6. If you are a customer Sberbank and your bank card Tied to the phone number, specify the desired amount in SMS and send to the number or use the Sberbank-online app.

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    • How to stay in touch with a negative or zero balance?

        To call with an insufficient balance, use the service call at the expense of a friend, and your interlocutor will pay a conversation.
        Type " 000 »And the number of the subscriber, starting with" 8 " or " 7 ", eg: 000792xxxxxxxx..

        The service is valid only for calls to megaphone numbers.

        To enroll on the subject of the case at any convenient time and continue to use mobile services, activate the promised payment by typing command * 106 # . The service is paid.

        Request payment on the phone can be if:

        • both numbers are yours and the one that you erroneously replenished - registered in the megaphone and are decorated on individuals;
        • no more than two errors are allowed in the room.

        In other cases, contact the chek and the passport to the nearest Megaphone salon. Fill out the application, and the payment will be listed on your number if there is a sufficient amount on another room.

        If you mistakenly replenished the number of another operator, contact the point of payment or in the office of this operator. To find out to which operator there is a mobile number, dial a free command * 629 # Or use the telephone codes service.

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    • Mobile subscriptions

        Mobile subscriptions are informational and entertainment services that combine music, video, pictures, texts and mobile applications of different topics. Check out the full catalog.

        The subscription fee is debited in accordance with the terms of the subscription.

        To find out which subscriptions are connected, go to your account, select "Services and Options" section, "My" subsection, which displays a list of connected subscriptions connected to your room.

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      • How to refuse to subscribe?

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      • Can I listen to the recording of my phone conversation?

        Megaphone does not record subscriber calls.

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      • How to set call forwarding?

        Install or cancel forwarding You can in the phone menu or in your account. Conditions and cost of the forwarding of the forwarding see the service page.

        If the set forwarding does not work, check if the prohibitions do not act on your room and is correctly indicated by the number.

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      • To find out who called you until the phone was turned off, there was an outside network zone or until you could answer, connect the service who called +. You will receive an SMS about the missed call on behalf of a person who tried to get through. SMS will indicate the number and time of calls.

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      • What is Volte technology and what needs to use it?

        In order to use Volte calls, a device and a SIM card are required that support this technology.
        To check whether your SIM card is suitable for the 4G + network, type the command. * 507 # . If not suitable - replace it for free on a USIM card in any salon megaphone.

        List of devices supporting Volte:

        • iPhone 6/6 Plus, iPhone SE, iPhone 6S / 6S Plus, iPhone 7/7 Plus, iPhone 8/8 Plus, iPhone X, iPhone XR, iPhone XS, iPhone XS Max and Newer;
        • Honor 10, Honor 10 Lite, Huawei P20, Huawei P20 Pro, Huawei P20 Lite, Huawei Nova 3, Huawei Nova 3i, Honor Play, Honor 7x, Huawei P10 Lite, Huawei Nova 2 Plus, Huawei Nova 2, Huawei Nova 2i, Honor 8 Lite, Huawei P-Smart, Huawei P-Smart 2018, Huawe Mate 20 Lite, Huawei Mate. 20, HUAWEI MATE 20 PRO, HONOR VIEW 20, HONOR 8C;
        • LG K10 2017, LG STYLUS 3, LG X POWER 2, LG G6, LG Q6α, LG Venture, LG G7, LG G7 Fit, LG Q7, LG Q7 +, LG Q Stylus +, LG K9, LG V30, LG K11, LG K11 + ;
        • Nokia 3, Nokia 8, Nokia 5.1;
        • Samsung Galaxy Note. 8, Galaxy Note 9, Galaxy J7 Neo, Galaxy A3, Galaxy A5, Galaxy A6 | A6 +, Galaxy A7, Galaxy A8 | A8 +, Galaxy J2 2018, Galaxy J3, Galaxy J5 | J5 Prime | J5 2016, Galaxy J7 | J7 2016 | J7 2017 Neo, Galaxy S7 | S7 EDGE, GALAXY S8 | S8 +, Galaxy S9 | S9 +, Galaxy J6 | J6 + 2018, Galaxy J4 | J4 + 2018, Galaxy J8 2018, Galaxy J2 | J2 Core | J2 Prime, Galaxy A9 2018;
        • Sony Xperia X, Xperia X Performance, Xperia Xz, Xperia X Compact, Xperia XZS, XPERIA XZ Premium, Xperia XZ1, XPERIA XZ1 Compact, Xperia Xa1, Xperia Xa1 Ultra, Xperia Xa1 Plus, Xperia Xa2, Xperia XA2 Ultra, Xperia L2, Xperia XZ2, XPERIA XZ2 Compact, XPERIA XZ2 Premium, Xperia Xa2 Plus, Xperia X Dual, Xperia X Performance Dual, Xperia XZ Dual, Xperia XZ3;
        • VERTEX SATURN, VERTEX IMPRESS BLADE, VERTEX IMPRESS NEW;
        • Alcatel 1 (5033D), Alcatel 3L (5034D), Alcatel 1x (5059d), Alcatel 5052D, Alcatel 5099D, BlackBerry Key 2.

        If there is no desired model in the list, then check with the manufacturer whether your phone supports Volte technology. The list is constantly updated.

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      • How to configure Volte?

        Choose need settings For your smartphone:

        • iPhone: Settings → Cellular communication → Data settings → Enable LTE → Voice and data.
        • Huawei: Settings → Wireless networks → Mobile network → Volte calls.
        • LG STYLUS 3, LG X POWER 2, LG K10 2017, LG G6, LG Q6α, LG VENTURE: Settings → Networks → Advanced → Mobile Networks → Volte or Long Pressing the Volte icon in the Notifies menu.
        • Nokia: Settings → More → Mobile Networks → 4G LTE Mode (enabled by default).
        • SAMSUNG GALAXY: Volte is automatically enabled in the new firmware.
          If not: Settings → Connections → Mobile networks → Volte calls.
        • Sony Xperia: Volte is automatically enabled in the new firmware.
          If not: Settings → More → Mobile Network → Enable Volte or Notifications Panel → Quick Settings → Enable Volte.
        • VERTEX SATURN: Settings → More → Mobile networks → 4G LTE mode.
        • Alcatel: Settings → More → Mobile Networks → Volte.

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      • Why not catch the network?
        1. Unstable network signal.
          You are outside the city, in areas with a dense building - in the zone of unsurevertising signal. If the problem arises regularly, please send us a message via the form write to us or contact support through your personal account. In the message, specify the address where communication problems occur and describe in detail the problem. On the device with Android OS using the application My network you can automatically send information about the quality of communication in Megaphone and about coated problems.
        2. There is not enough money on your account.
          Explore your account in any convenient way.
        3. Invalid connection to the network.
          Go to the phone settings and select MEGAFON network manually. Restart the phone. If the device allows you to select a network standard (4G / 3G / 2G), try switching to another standard.
        4. Phone or SIM card are faulty.
          Insert the SIM card into another device and check whether it will be connected to the network. If the SIM card in another phone is also not registered on the network, replace the SIM card.
        5. You are outside the home region or in the coverage zone of the operator, with which MegaFon does not work.
          Go to the settings of your device and try to select another network.

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    • Emergency help

      • How to call emergency service?

        Single number Call emergency services:

        1 - Fire Department;

        2 - police;

        3 - emergency;

        4 - emergency gas network service.

        Emergency telephones:

        Emergency - ;

        Calls to emergency rooms are free. You can call if the score does not have money, but on the number even from the phone without a SIM card.

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      • What if the phone is lost or was stolen?

          Block the number.

          Free blocking time - 7 days. Then the subscription fee begins to write down. All communication services on the room before connecting the lock you are paid by you. If your phone is stolen or lost, let us know as soon as possible. It is necessary for the thief or a person who finds your phone, could not use money on your account.

          Get a new SIM card with your former number.

          Try to find the phone.

          Contact the police and write a statement about theft. Perhaps your phone will be able to detect.

          If you have lost your iPhone or iPad, use the Find Iphone function.

          If you lost your Android OS phone, use the device search function.

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      • How to protect yourself from scammers?

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      • How are communication services available for emergency situations?
    • Roaming

      • How to use communication services on rides in Russia and the world?

        In travels in our country there are no additional actions to use communication services are not required. The only condition - you must have a positive balance.

        When you leave for other countries, as well as to the Republic of Crimea and G. Sevastopol, where there is no Megaphone network, you need to make sure that you are connected to the roaming service. It is needed that you can use communication services in networks of other operators.

        • 8 800 550-05-00 +7 926 111-05-00 from anywhere in the world;
        • Personal Account or MegaFon Application;
        • contact megaphone salon with passport.

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      • The cost of communication services in traveling in Russia may differ from the cost in the home region. Detailed conditions you can find out in your personal account, in the description of your tariff or using a free team. * 139 #

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        In the Republic of Crimea and the city of Sevastopol there is no Megaphone network, so make sure the service "roaming" is connected before the trip. It is needed that you can use communication services in networks of other operators.

        How to find out whether roaming is connected on your room:

        • call the support service at 8 800 550 0500 in Russia or by number +7 926 111-05-00 from anywhere in the world;
        • write to chat with support in your Personal Account or MegaFon application;
        • contact megaphone salon with passport.

        You can learn the cost of services on the page or in the description of your tariff.

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      • How to connect and disable roaming services and spend less?

        The easiest and most convenient way is the Mobile Application MegaFon or Personal Cabinet. You will be able to check the balance, connect or disable the services and options, order the value detail and ask a question to chat.

        In roaming, you do not need to change the settings of the mobile Internet.

        Note!

        Some phones can limit the transfer of data in roaming. Go to the settings and check if your mobile Internet is included in roaming.

This article will tell you how to make redirection to another number, redirect the text message.

As it turned out, this service is interested in many users of cellular communication networks. So, we will try to figure out all the nuances to find out how to make redirection on the phone?

What it is?

Forwarding - a service with which you can translate incoming calls from the old on new number. This service can be connected on any mobile phone using its menu. The proposal is presented in several options. It is widely used by subscribers "MegaFon", "Beeline", "Tele2", MTS Forwarding to another number is the unconditional. That is, the translation of absolutely all incoming calls.

Forwarding all calls in MegaFon

This means that any incoming call Redirect to your chosen number. The service is valid even when the phone is turned off - just change old sim card. For customers, the company is provided free of charge. If you are within home networkThe redirection is charged as outgoing calls on your rates.

We give a couple useful rooms: "Setting the forwarding (unconditional)" - ** 21 * phone number # call. Checking Activation Services: Asterisk # 21 # Challenge. It can be canceled. Cancel: ## 21 # call.

Forwarding a call "MegaFon"

What it is? Unconditional redirection to MegaFon has a service code - No. 21. The combination of numbers in the international format is indicated when redirected to its new map (or other SIM) dial without spaces: +7 "network code" phone number. A redirection to another MegaFon number: + 7922xxxxxxxx.

Standard service can also be installed or disabled. At the same time, it is necessary to call from the mobile (its) to No. 0500. or from the city to No. 507-7777.

There is another command: ** (forwarding service code) * (phone number) # call. If you want to cancel some kind of forwarding: ## (forwarding service code) # call. For full failure to offer: ## 002 # call. You can see all the teams on the official website of MegaFon.

Forwarding SMS to another number inside "MegaFon"

To activate the service, type a text message: FW 79xxxxxxxxxxx - register the phone number to which you want to set forwarding, and send it to No. +7 927 290 9090. At any time, the service can be disabled. To do this, send a message to No. +7 927 290 9090 with NOFW.

This offer is paid. Its cost is 15 rubles, so take care to cash You were on your account. As a rule, the write-off occurs every first day of the month. The operator does not charge an additional fee for forward-handed SMS, as they will be charged as incoming.

Call Forwarding in MTS

When concluding the contract, the service from MTS "Forwarding to another number" is already connected. But if suddenly this did not happen, it can be activated independently.

First, with the help of the "Internet assistant". Secondly, through the "Mobile Assistant" system. You dial № 111 from your device and follow the instructions of the auto-informant. There is another option. With the help of the "SMS assistant". Send from your mobile to No. 111 sms with the text 2111.

Here are some useful commands to redirect all calls. Connection: ** 21 * phone number # call. Forwarding the number is recruited in international format. For example: ** 21 * + 79120000000 # call. Cancel: ## 21 # call.

You can install or cancel redirection through the phone menu. If the MTS Territory (or similar - "exclusive network" (or similar - "exclusive network") is connected on the old one of your SIM card), then the value of the offer will be zero.

How to make forwarding to another number in Beeline?

The service allows you to redirect all incoming on any of the mobile, long-distance or international. The cost of one redirected call is 3.50 rubles. But it will be seen who calls you.

We give some useful commands.

You can always connect redirection on the website or with mobile phone: * 110 * 031 # Challenge.

You can configure the service through the phone menu or using commands.

Connecting the redirection of all calls: ** 21 * Phone number # call. For example: ** 21 * +79090000000 # Challenge. Cancel: ## 21 #. After that choose the "Call" button.

Forwarding SMS in MTS and Beeline on other network numbers

MTS redirect to another number of someone else's network is provided throughout Russia. In Beeline - only in Moscow and regions. And in MegaFon - only Moscow. The service is offered by the Sky Link operator. How to make redirection to another SMS message number?

Connect / disable redirection in several ways:

  • By sending SMS from your phone to short number 50531, indicating: "Eight" "city code" "Subscriber number" "Eight" "Operator's code" "Subscriber number" *. To cancel, send a message to No. 50530 with the text 530.
  • From your device, type: * 53 Subscriber number in the format "Eight" "City Code" "Subscriber No." Eight "" Operator Code "" Subscriber ". For cancellation: * 530

Roaming

How to make redirection to another number while in roaming? Unfortunately, at the moment such a service is not provided. If you install duplication - the SMS redirection proposal itself turns off.

The recipient of redirected messages will always see from which phone it was redirected. All information in cost can be clarified by your telecom operator.

Call forwarding and SMS in "Tele-2"

This company has its own classification of the types of forwarding.

1. All incoming calls are unconditional redirection.

2. If there is no answer takes the phone).

3. The subscriber's inaccessibility (if the phone is disabled / is not in the network service zone).

4. If the subscriber is currently talking.

There is a possibility to establish no more than 2 types of forwarding. As part of the contract, the service is free, connected automatically, and outgoing calls are charged depending on the rates.

Several useful combinations.

To set forwarding (all calls) to another mobile device: ** 21 * + "Operator code cellular communication»Phone number # and" Call ". Cancel: ## 21 # "Call".

If you did not answer incoming callthen he will immediately go.

To install this type of forwarding to Other No: ** 61 * + "Country Code" "Cellular Operator Code" "Subscriber" ** XX # "Call", where xx - time. Cancel: ## 61 # call.

If the telephone is not available, then all incoming calls are redirected to another device. Redirection If the phone is disabled: ** 62 * + "Country Code" "Cellular Operator Code" "Call" # "Call" Cancel: ## 62 # "Call".

All previously installed forwarding can be canceled: ## 002 # call.

Forwarding in "Tele-2" SMS messages

To connect the service, type: * 222 * 1 * No. for redirection (starting from 8 ...) # Challenge. This offer can be connected to any of the numbers of absolutely all Russian operators throughout the country. The service does not work when installing on short number. Cancel: * 222 * 0 # Challenge.