After updating the configuration 1C 8.3 requires a license. Not found license

When you start the program "1C Accounting", the operator may encounter a message "Not found license. The program security key or the received software license is not detected. The occurrence of this problem may be associated with a change in the system configuration, as a result of which "1C" identified the system as a qualitatively new, or with the wrong settings of the "1C" itself (in particular, the network settings of the Nethasp.ini configuration file). In this material, I will detail the reasons for this error, as well as explain how to fix it.

Causes of dysfunction

The error "not found license" usually occurs in a situation where the "1C" program did not find a license file on a local PC (or server) (usually with extension.lic), which makes it possible to fully run the specified system.

Such a situation may arise due to the following factors:

How to fix "License not found" in 1C

Consider ways to get rid of the error "not found a license. The program security key or the program license received is not detected. "On user systems 1C:

1. Before starting the program, disconnect your firewall;
2. Install the Alladin Monitor. This product shows the use of licenses in the network version of the program. With it, make sure that your system has a fixed license;
3. When using a hardware license in the information database window, click on "Setup" and check the box next to the "Use hardware license" option, if such a check mark is missing there;
4. Edit the Nethasp.ini file properly, which is on the way:

Open this file and register the IP addresses of client PCs and license managers' names. To do this, in the specialized section, specify:

Then in the section Specify the IP address of the license manager server (it should look like NH_SERVER_ADDR \u003d Required IP), and the name of the license managers (NH_SERVER_NAME \u003d Manager name).

Pre-name the manager is specified in the section in the form of NHS_Servernames \u003d Name 1, name 2, and so on.

• Activate the existing license. If you have a message about the absence of a detected license, click on "yes", and specify the path to install the license (local PC or server).
• Then select the option primary or re-obtaining a license, or its update. The visibility of the license is set to "all computer users", choose the method of obtaining it - manual, automatic, on a digital medium. Fill in the registration form, after which we save the data in the file, which is placed in the directory:

Restoring a software license.

I go such situations where the computer on which a registered program license stops working, or the operating system is reinstalled. As a result, it is necessary to restore program license 1C..

So platform "1C Enterprise" Installed on a new computer, or to a computer where the operating system is reinstalled. How to do this is described. Run 1C.The system begins to join the license, press the link "Get a license":

Open the PIN set document and looking for PIN - code 1cregistered on the computer with reheasted system. We introduce and press "Next"

If all backup PINs are reading codes, you can request an additional backup IDU code in the licensing center, having formed a letter to the address: [Email Protected] . In the letter, you must specify the name of the organization, the Inn, the registration number of the delivery, as well as the reason for which you need to send an additional PIN.

Important!!! Be sure to mark changes in the kit PIN - 1C codes.

If for some reason the registration data is lost to them in the center of licensing, forming a letter to the address: [Email Protected] . In a letter, you must specify the name of the organization, the INN, the registration number, as well as the reason for which the registration data must be sent.

If the data entered coincides, the system will inform about the successful license.

Reviews (47) ()

In our pinkode instead of 15 costs 16 digits. How do we be?

Need to write to the support service [Email Protected] . In the letter to specify the name of the organization, the INN, the registration number of the software product 1c, as well as specify the reason, for example, "lost registration data, we ask us to provide them." You will be answered within a few hours.

Elena replied:
December 21st, 2015 at 16:28

How long does the support service restore the registration data?

schastliviy replied:
January 14th, 2016 at 15:37

Good afternoon, from 1 hour to days

Pretorian replied:
September 19th, 2017 at 10:32

No need to fill. For more than a day I am waiting. Last time was one and a half.

I have a pin code 16 digits, and in the window for inputing only 15 cells, one digit will not start and therefore again request a PIN code. To restore the license. Where to find the answer?

Gulnur
03 Feb 2016 at 11:42

When installing the basic version to enter a 16-digit PIN code I did so:
First you need to install the 1C enterprise platform in the usual way. There will be no tricks there, just a few times click "Next." Similarly, set the configuration. The platform and configuration distribution is on the installation disk. When installing the configuration, write the path where it was installed, it will be required later.
After setting the launch of 1c, the enterprise is started clicking the "Settings" button.
In the resulting window, click the Plus button in the directory and templates section (section "Catalogs of configuration and update patterns", immediately below +)
In the viewing window, select a directory with the configuration installed. Return to the settings window and turn off the "Use hardware key" checkbox.
Return to the main window of the launch and click the "Add" button. Select the item "Creating an Information Base". Select the "Creating a Base from the Template" item and select our template. We introduce the name of our database. When you first start 1C, the company will inform about the desire to obtain a license from 1C licensing server. The PC should have access to the Internet. If the server responds, you can enter 16 characted code and activate the platform.
That's all ready, you can start working with the program.

hello! And if a private person sends a letter, what data should be filling?

Good dear colleagues.
The fact is that when updating Windows 7 to 10, I have a window where the window is written, where it is written that the license is not detected.
Due to the fact that I am not the first employee of this company, I do not have login and pins.
Could you tell me how to be?

i made a 1C recovery due to Windows update from 8 to 10, I used backup IDU code for this. Everything went well, but! 1 with never loads, and instead, the "Licensing" window will fly out and in messages it is written "there is no connection to the licensing server"

Andrei replied:
July 10th, 2017 at 08:42

Good day. Installed 1C to another computer. The last PIN code remained. All introduced, data, and so on. It is written that the license is obtained. At this point, an accountant opened 1c on the old computer. After reboot, asks to get a license again. And on one computer and on the other. It is probably the essence that in the new I activated the new PIN, at that moment 1c under the old pin was opened on the old one. Now, when entering this PIN code, it writes that it is already activated. How to be? Tell me because PIN codes are over.

and that's what else writes ...... ..
1C: Enterprise 8. Stopps
On the MSI server not found the requested key
Error code \u003d 10034 (URL \u003d * LOCAL)

Good day.
There are 1C and software licenses for it. I want to strengthen into a virtual environment, but I do not know how 1C will behave. Because the virtual environment can be updated + virtual iron + hosts on which this VM will be constantly flying activation in this case?

Not for the first time I update automatically bursting 2.0 via the configurator (it is a tick to search for an update on the site), everything goes fine. Today, after the update, when you start the enterprise / configurator, requests a license and gives you to enter only a PIN from the professional version. What to do?

And if the PIN is lost, it is possible to restore the license?

schastliviy replied:
July 19th, 2016 at 11:09

Good afternoon, maybe. But you need to know the logging number. Write on [Email Protected] , registration charge number, organization name, INN, problem description.

Tatiana replied:
December 2nd, 2016 at 10:29

Hello! Please tell me in the accounting department 2 jobs, on the first program 1C: Accounting of the State Institution 8 is launched using a USB key, on the second launched over the network. Yesterday, when starting on the second computer, the program began to require a license, on the first, where the USB key is working fine. How do we fix the situation?

And today I will describe some errors associated with 1C protection and the ways to solve them.

Message "Not found license to use the program" Similarly, what was issued earlier "The program protection key is not detected!". Since "1C: enterprises" does not issue error details, then one of the following problems may be hidden under this message.

If a we have a software licensethen we need to get a licensed license from the licensing center, I will describe steps.

Activation of software licenses 1C

1. When starting, we get on the screen "The license is not detected to use the program!", Press "yes"
2. Select the license to be installed on which computer: "On this computer" or "On the computer of the server 1c: enterprises"
3. Select "primary license" or "Updating licenses" or "Re-obtaining licenses"
4. Next, choose who the license must be available, it is better not for all users of this computer "
5. The method of obtaining licenses: "Automatically", "on electronic media" or "manually"
6. Fill the registration data and save them to the file
7. The obtained license file must be moved C: \\ Users \\ Administrator \\ APPDATA \\ LOCAL \\ 1C \\ 1CV82 \\ CONF \\ 2 * .lic or
C: \\ Users \\ All Users \\ 1C \\ 1CV82 \\ CONF \\ 2 * .lic

Will also work if the license is put in
C: \\ Program Files (x86) \\ 1CV82 \\ CONF

If we have a hardware license, then there may be one of the following problems:

The key is not found. One of the most common mistakes. This error occurs
In the absence of a key or attempt to use the key from another product. For network keys, an error occurs if the HASP License Manager license manager is not running the machine or the network key is installed, there may also be no network.

The number of licenses is exceeded. This error occurs if the number of active users (sessions) exceeds the specified number of licenses in the key. Also when working on a network of 2 license managers (HASP License Manager) with the same names and keys of one series and 1C, the application finds the first key with which the maximum number of compounds is already installed, which leads to an error.

The key does not contain licenses. It occurs when two keys of one series are installed on the computer, 1C will use one of them. When working on a network of two license managers, 1C application can find the first key that does not contain the necessary license.

The Terminal Service found. The terminal session does not see the local defense key. This costs if you run the terminal session with the admin key.

How to install hardware protection keys

When using more than one key, you must specify the name of the license manager on server in the nhsrv.ini file:
NHS_ServerNames \u003d Server1

The server name should consist of Latin letters and numbers and length of no more than 7 characters.

File nhsrv.ini. Located in one directory with the license manager, and if the license manager is set as a service, then in the Windows \\ System32 directory. In the nhsrv.ini file, you can also specify the IP addresses of individual users who want to prohibit connect to the license managers.

On client machines file nethasp.ini. You must edit, set the IP addresses and license managers names:
Nh_tcpip \u003d enabled.

NH_SERVER_ADDR \u003d 192.168.0.100, 192.168.0.101
NH_SERVER_NAME \u003d Server1, Server2

All success!
Please leave your comment, your opinion is important to me.

P.S. Cool! Equalizer girl

15.12.2016

How to restore 1C license with software protection After changing the computer parameters, update / reinstall Windows, update 1C or failure platform.

SYSTEM LICENSING SYSTEM SYSTEM SYSTEMS OF SYSTEM "1C: Enterprise 8" provides protection against unauthorized use of 1C programs using electronic licenses without using physical USB-type HASP keys.

In this article, we are considering only the most common option for restoring client licenses of programs 1C version of the prof on a Windows computer, with a file database without using virtualization technologies.

The process of reinstalling the basic versions of 1C has its significant differences and is covered in a separate article.

1c license restoring process for Linux, MacOS OS, licenses for server 1C, etc. For example, see the documentation for software products or on the ITS website,

When the program license is activated using a pineapple, the "Binding" parameters of the computer block on which activation occurs. A license is a LIC extension file in which information about the motherboard, processors, the volume of RAM, HDD / SSD, network adapters, network name, version and date of installation of Windows and MNDD are encrypted. More in the article to what parameters of the computer "is binding" Software License "1C: Enterprise 8"

Each time you start, the Protection System 1C tastes the current computer data with the parameters that were recorded in the license file.

Thus, if at least one of the key parameters of the computer is changed, the license "flies" and as a result we see the message "license is not detected."

To restore performance, the user needs to get a new software license using a backup pineapple.

In this window, you can select one of two options: "Get a license" and "Download File-Answer". We choose "get a license".

The "Registration Set" window will appear, in which you need to specify the 1c and pins registration number, with which the current license has been activated.

We recommend noting pins that have previously been used or canceled. If several computers are used in the organization, we also recommend noting the name of the computer on which each of the pincodes was activated.

If you do not know, the current license has been activated with the help of which pincode, then write a request to the licensing center for E-mail [Email Protected] With the registration number and contact details of the organization. In response, you must come a letter indicating pincodes and computers on which they were activated.

In the next window, it will be prompted to select one of two options: "first launch" or "recovery".

If you are sure that the computer parameters did not change, then specify "I am sure that the key computer parameters have not changed", the protection system will try to get a program license with the same computer parameters.

If the previous version does not help or if the computer parameters have changed, then you need to remove this flag. The second field for entering a new pins appears.

We remind you that for professional versions there are no restrictions on the number of activations.

If you have ended the PIN codes to activate or you do not know which pincode from your kit has remained unused, then write a request to the licensing center [Email Protected] With the registration number and contact details of the organization. In response, you should come a letter with a new PIN code (if everyone has already been used) or you will be prompting which PIN codes from your kit remained unused.
How to write a request for an additional backup pin code to activate the 1C software license: Enterprise, if all PIN codes from the delivery kit were spent

Next, the organization verification window opens.

If the computer has not changed, all the fields can be filled automatically and does not need anything to specify anything.

If the questionnaire remained empty, then it will be necessary to enter the organization's data into manual. Note, specify the data it is necessary exactly exactly the same as indicated during primary activation, with an accuracy of the comma.

If the initial activation has saved data, you can search them on the computer in the Licdata.txt file.

If the program reports that the organization's data were entered incorrectly and they cannot be found, then write a request to the licensing center [Email Protected] With the registration number and contact details of the organization. In response, you should come a letter indicating the data of the organization that you have been specified during the primary activation of the software product.

If all source data has been entered correctly, the computer is connected to the Internet and you did not disable the automatic license on the previous step in the "Set" window, the system automatically generates a request to the licensing center 1C and proceeds to the final step - obtaining a license.
Upon completion of the license, click Ready. The license received is written to your computer as a new file with the LIC extension.

Our recommendations
In the new versions of the platform "1C: Enterprise 8.3" (starting from version 8.3.12.1790, 8.3.13.1644 and 8.3.14.1565), an additional way to bind program licenses to the hardware HASP protection key is implemented. This binding option allows you to save the previously obtained software licenses when changing computer parameters.

Congratulations, you restored 1C license and can work again in the program!

Obtaining a license manually

If the automatic obtaining license was disabled, then the window will open with the choice of a method for obtaining a license:

• Automatically
• On electronic media (through file)
• By phone

If the computer is connected to the Internet, we recommend choosing the option "Automatically".

Option "on an electronic media (via file)" makes sense if there is no Internet on this computer, but it is on another, in this case the program 1c will form a query file (in TXT format), which can be saved to any media and send it to Email to the 1C licensing center from another computer, get a response file, transfer the response file (in LIC format) in the reverse order and select it by clicking the "Download" button.
The option "by phone" is needed if there is no Internet in the organization. Please note that the 1c licensing center operator will need to report 48 digits of the query code, in response the operator prejudices you a set of 120 digits.

Note that the restoration of the license can only be done in the way that the license was obtained during primary activation, i.e. If the first time you activated the license on the phone, the restoration in automatic mode via the Internet will not work and it will also need to do on the phone.

Special cases

If you are sure that we correctly enter the organization's data, but the program still reports that the organization's data were not true, then the reason is that before the field Countrywas text and in primary activation instead the Russian Federationcould indicate Russiaor RF. In this case in the field Countryfrom the available list, select <Другая страна...> , and in the text field that opens to edit the text box below manually specify Russia.

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Tags: how to transfer 1c program to another computer how to transfer the 1c database to another computer how to transfer the license 1c to another computer

Faced the other day with such a problem. On one of the cars refused to work network version 1c enterprise. When connected to the database, the following error was falling.

I want to pay attention to that the error appeared on the computer on which there were 2 network cards with 2 different networks. For some reason, it did not give this moment at once. Apparently because hasp Monitor Detected the data keys perfectly, because of which I was looking for a problem in 1C. As a result, he killed half a day of working time. The problem really walked in two network cards, and if you say more precisely, 2 different networks, the solution was in the file C: \\ Program Files \\ 1CV81 \\ BIN \\ CONF \\ NETHASP.INI

Disabled the network in which there is no HASP keys, after rebooting the machine - 1C started up .... I climbed into Google for solving this problem. The search for a long forced to wait, the decision as follows:

Protection keys for 1C are divided into:

1. Single-user (must be physically connected to the computer on which 1C starts)

model HASP HL \u200b\u200bBASIC. (of blue color ), this key has labeling H4 M1 Orgl8.does not have built-in memory and personal ID, does not store any parameters and settings in itself. Comes with a license with a license for one workplace.

2. Multiplayer (the key is on the network, 1C can be run on any computer in limits to the local network or domain)

Network client keys include a series HASP HL \u200b\u200bNET. (of red color ). They have internal memory in which the number of licenses and a unique ID is stored. There are varieties of 5, 10, 20, 50 and 100 users. It has label NETXX ORGL8. where Xx- the number of licenses (for example Net5 Orgl8. ). There are also the keys to 300 and 500 users who have labeling NET250 + ORG8A. and NET250 + ORG8B. . Comes with products that have a license for 5 jobs, as well as separately, in the form of additional client licenses.

3. Server (must be physically connected locally to the computer on which the server of the agent 1c enterprise is installed)

Keys for server 1C Enterprise are only local. 32-bitthe version has a protection key HASP HL \u200b\u200bPRO. (purple color ), which has internal memory and unique ID. It has label ENSR8. , Comes along with a license to the server 1c enterprise.

For 64-bitserver is used HASP HL \u200b\u200bMAX (green color ) With internal memory and unique ID. It has label EN8SA. and also supports a 32-bit server. Those. Having a license to a 64-bit server, without changing the key, use the 32-bit version, but not vice versa.

To work single-user and server key Install the protection key driver on the local machine and paste the protection key to the local USB port.

For multiplayer (network), protection key must be:
1. Install the protection key driver one of the network on the network, which will be the key server - Hasp4_driver_setup.zip.
2. Install the server (service) of the protection key to the same machine - Hasp_lm_setup.zip.
3. Insert the protection key to the server in the USB port
4. Set 1C to client machines

In general, these actions for 1C is enough. In the process of launching and further work 1C: Enterprise 8 on local machines, the system will access the Broadcast query by port 475 and search for a defense key. In case of not a good search, a message will be issued. "Not detected Program Protection"and work 1C: the company will intervene.

If you encountered a message " not detected program protection key"You need to check:
1. Having a key protection key in the key server USB
2. Check whether the key server is running on the server (process named "Hasp Loader")
3. Check the Telnet command availability of a key server from a local machine over port 475 (for example: Telnet 192.168.100.100 475)

If all checks have passed successfully, but the error remains, go to more detailed settings. In the installation folder 1C: Enterprise 8 (usually C: \\ Program Files \\ 1CV81 \\ Bin \\ CONF or C: \\ Program Files \\ 1CV8 \\ BIN \\) has a file nethasp.ini. . This is a security key setup file, it is divided into sections, we are interested in the section . When 1c, by default, in this section, all parameters are separated by double signs ";", which means ignoring these settings. In this case, the key driver behaves as follows:
1. Broadcast type package is sent over the local network by port 475 in search of the security key server
2. If the answer is not received - error

Default configuration disadvantages:
1. On Broadcast Some time
2. Not all servers respond to similar packages
3. Broadcast any, but the network load

To solve this problem, you must do the following:
1. Specify a specific address where to look for a key server (for example: NH_Server_ADDR \u003d 192.168.100.100)
2. Forbidity Broadcast Search (NH_USE_BROADCAST \u003d DISABLED)
3. And limit the types of packages only TCP protocol (NH_TCPIP_METHOD \u003d TCP)

As practice shows, the start speed of 1C: Enterprise 8 after this setting increases noticeably!

But there are some Disadvantages of this method:

it is necessary to ensure that the address of the server's server's server address has not changed, otherwise it will have to reconfigure the NetHasp.ini file on all local machines!

I would like to clarify several points on working with the keys with which I had to deal with when working:

1. Monitor Hasp does not show the key

The monitor itself can only show license manager on a particular address. It will be able to see the key only after the protected application successfully reveals at least one session with the key. In addition, it should be borne in mind that Aladdin Monitor works only on the UDP protocol, port 475. Thus, the lack of data on the key in the monitor does not mean that the key is not available for the application.

2. Two 1C HASP protection keys on one computer

When installing two and more HASP software protection keys to one computer, it should be borne in mind that:

• The keys having different series will work fine. (with respect to 1C:1 server and 1 network will work normally)
• The keys of the same series will work if such an opportunity was implemented by the developer of protected software. If the developer was not implemented by the developer, the keys relating to one series will not work in conjunction on one computer, only one of them will be visible: either the neighbor to the port (in the case of LPT keys), or located on the port with The younger address (in the case of USB program security keys). (in relation to 1c- 2 local or 2 network keys on one computer work correctly, you will most likely not)
• it is not recommended to put a local and network key together, this is due to the feature of the protection of 1C enterprise: finding a local key program will never search for a network.

Possible solutions to this problem:

• Replacing multiple HASP software protection keys to one, with a large number of licenses (it is well written here: http://v8.1c.ru/predpriyatie/questions_licence.htm).
• Setting protection keys to different computers with subsequent installation and configuration of license managers each time.

3. Two or more license managers on the network

If there are two or more network keys, it is not always enough to disseminate them on different computers. You must configure license managers. Each license manager should have a unique name that should be explicitly reported by the Program. It is recommended to perform a similar setting and in the case of using the terminal server, even with one network veneer.

On the car where the key is installed nhsrv.ini.in the folder with the license manager. The NHS_ServerNames parameter is responsible for the name of the license server, it may consist of Latin letters and numbers and contain no more than 7 characters.

NHS_ServerNames \u003d Name1

After that, it is advisable to edit the Nethasp.ini file on client machines, explicitly specify the addresses and names of license managers:

Nh_tcpip \u003d enabled.
Nh_server_addr \u003d 192.168.0.10, 192.168.0.11 NH_SERVER_NAME \u003d Name1, Name2