Reference telephone. Hot line apple

Apple famous brand on the market mobile devices. They supply high-quality products and provide a highly professional level of support for their customers.

The department for working with users occupies a special place in the company. We will tell about it in more detail.

Contact center apple

The company is international, and therefore in each country she has its own representation, which is a completely autonomous unit and is able to solve the problems of all citizens of the country.

Apple cares about its customers, so the contact center works around the clock. Employees are shifted to the line, help solve problems of users.

Alternative communication methods

On the official website of Apple information about others telephone numbers. In the section responsible for their support, the rooms of all offices in the world are available.

Site visitor introduces the address of the stay either postcode. Next chooses the product for which he would like to receive information.

The screen displays the card with the designation of the nearest sales points and service centers. Addresses and work schedule will be indicated.

For the convenience of users, the company uses unique code For each user. It is called Apple ID. Binding is carried out after purchasing the first device of the company.

The client will need to register, and bind bank card to your account. It must be done to pay for the purchase at Apple Store.

In the future, by referring to the client work department, the user will be enough to voice your identifier. The system recognizes it, and will provide information about its devices.

This account name can be used to get into the closed part of the Apple website.

Products apple companiesAs no other devices are accompanied by a powerful support service even after the sale. Users of an extensive network of service centers worldwide, a huge application store (often free), various profile communities, etc. What kinds of help can count the consumer?

Guaranteed help

As for the support of the iPhone - free support is distributed on them. technical service in telephone mode. It is provided throughout the three months from the date of purchase of the phone (which is why it is important to store a check and original box). Service assistance is: accompanied by difficulties with setting, installing system and applications, connections iPhone to other devices. It is rather consulting services, because Users are provided with recommendations for eliminating listed problems during the operation of a new iPhone. There are no restrictions on the number of appeals - call at least ten times a day.

Such technical support iPhone (and other devices) throughout Russia available by phone 495-580-95-57. Calls and remote diagnostics are not charged (in the above period after purchase).

Therefore, before applying for advice in the service, make sure that you still have the right to it. Follow the link to a special resource - checkcoverage.apple.com/en. Before that, do not forget to see serial number phone It can be found either on the package sticker, or in the settings of the iPhone itself (in the section of the device information).

In the conditions of providing free technical composites on the phone, it is indicated that communication operators that are Apple partners can also perform customer consulting - with buy iPhone through your chain stores.

On the territory of the Russian Federation support this service Beeline and Megafon.Tell praise deserves company attention to people with special needs. This is how special settings are provided for communication with the services for poorly seen people. There is even a separate line in American representation, especially for users with hearing problems and vision.

Alternative support

Another option to receive aid - contact directly with the operator by calling the number in Russia: 8-800-333-5173 - in the support service of regional buyers App Store..

Calls are accepted exclusively working days - from 9.00 to 21.00. Here you will receive a consultation about the presence of an interesting device, the period of its delivery, you can place an order, etc.

When you, for some reasons, you cannot make a call to the specified number, you can use the techservis prompts: https://getsupport.apple.com/. In a large list, you can find detailed description The most common telephone problems (as well as other devices from Apple) and how to eliminate them.
If you have a solution to solving your problems, there are no problems in the list - send a request to the support service. Try to set out the essence in the most detail so that the company's specialists can quickly find out its cause and contact you soon. You can leave the request by reference: https: //getSupport.apple.com/getProductgroupList.action? Locale \u003d RU_RU, sending your own electronic drawer Or the phone number to find out the details.

Community

Do you own English at a decent level? You can also visit the Apple Support Community Apple Support Communities. In it, users in real time discuss each other problems with an iPhone, share with others their findings by their decision, are advised to be advised to company representative specialists. Here you can learn a lot of useful tips, and immediately apply them in practice, without tedious correspondence with the services. The correspondence service is divided into subsections (applications, Internet, camera, calls, etc.) to make it easier to find the necessary information.

The information presented in the community will also be interesting to developers of "iron", applications or accessories for iPhone. You can learn many ideas to improve its work or improve the convenience of operation.

Not bad assistant and group of users of EPL products -Appleusergroupresources.com. They can find like-minded people around the world. Share the features of using iPhones in different parts of the world. And this is important, given some limitations introduced at the state level in a number of countries (in the UAE, for example).

As you can see, it is not necessary to turn the phone for service centers at all, there is a mass alternative options Detecting and eliminating any iPhone troubleshooting. Therefore, even the end of the last three-month period is not upset at all. In addition, the independent solution of the problem encourages the owner to learn about the principles work iPhone. The mass of useful characteristics is revealed, which he did not even suspect, and not what was actively used. In any case, visiting the above resources will benefit you.

If there are serious software failures or a production marriage, and no advice helps - it should definitely be asked to help professionals. And now you know where to turn.

Examine all the subtleties of apple equipment is completely difficult - products are many and all have different properties and settings. Therefore, sometimes even in advanced users arise small questions, the solution of which is spent too much time. At this case, Apple has its own team of technical support - it is only necessary to write it.

It works 24/7, so you can seek help you can anywhere at any time of the day. The main thing is that the Internet is stable, because in this material I will consider the fastest and efficient application option - online chat. And you still need to know English, but about everything in order.

Recently, Apple has updated the technical support page - now apple.com/support looks better. Going to the page, immediately scroll down. Our goal is to quickly contact the specialists, so boldly click Contact Support → Get Started..

First you will ask you about location. The main thing here is slightly lit and choose United States. Well, or Russia in case of complete misunderstanding of English language. If you do such a trick, you do not allow religious or any other canons, then alas, nothing will come - there is no Ukraine in the list of countries. By the way, Russian technical support provides an opportunity for online chat only in 1 out of 10 cases, so I strongly recommend to make friends with the translator.

After the determination, in which area you will need help. In my case it is apple settings ID - I do not fully understand how to correctly share purchases in the App Store with other users, so in the next menu I select the corresponding item. The same operation is suitable for others, but not always. Basically, technical support helps solve non-critical software failures or simply tells how to properly configure one or another function.

Next, you can choose a communication option with a specialist. Although only one is suitable - online chat. Just click on the icon, fill out the necessary information about yourself and after a couple of minutes it will automatically open its window. Wait for the first message from the employee - it is always pleasant. For example, "How are your business today?" Or "all problems are solved - and your will decide. What happened, tell me."

I applied for help in chat for more than 10 times - technical support always answered clearly and in the case. Another advantage of this method is that the question of interest can be prompted in a completely urgent topic for him. This happens when the online chat for the problem of interest is not available - you can simply write about the non-working iPhone functions In the MacBook support chat, and the specialist will redirect you to the right person. And a good day will still wish.

In some situations with Mac, experts may even even download a special program to view your screen. It seems to TeamViewer, but from Apple and over-defense. And make employees will not be able to do anything, just show where to click and what to do. Very convenient when you don't understand anything at all - just follow the prompts and that's it.

By the way, if this option is not satisfied with this option, there is an alternative - via twitter. Just mentioning

In Moscow, only 11 service centers authorized by Apple, but you will not find their addresses on the official website or in the search for Yandex and Google. Of the 10 sites, only one will be really official, although it will be on all. "Secret" information can be used by Apple technical support operator and then after ten-minute communication, which is not very convenient.

Small dents, scratches, traces of autopsy - all this reason to declare apple deviss of non-warranty and invoice for repair, although in really official service Gadget would take a guarantee. If the case is non-warranty, for example, a broken or water-flooded iphone, then without your knowledge make it warranty. Next, give up an authorized service for free repair or exchange for a new one, after which you pay "Repair".

The saddest thing is that after a visit to the false service, they can refuse to serve under warranty already in the official service, since the gadget may be damaged after an unqualified parsing.

https://service-pro.ru/ m. Dmitrovskaya, ul. Novodmitrovskaya, 1, p. 13 and m. Prospect Vernadsky, Vernadsky PR.37, K.2, TC "Forum", 2nd floor
http://deepapple.com/ m. Belorusskaya, 1st ul.Askiy field, d.17 C.1.
http://powerline.ru/ m. Profsoyuznaya, Nakhimovsky Avenue d. 36
https://brobrolab.ru m. Paveletskaya ul. Derbanevskaya d 1 and m. Airport, Khodiknsky bp, 4. AirPark shopping center, 4th floor, shop "M.Video"
http://www.mclabs.ru/ m. Lubyanka, New Square, d.10 and m. Warsaw, Chongar Bul., D.9
http://www.modernservice.ru/ m. Runovka, ul. Running, 7 and m. River station, Solnechnogan passage, 11 and m. Domodedovskaya, General Belova D.35, Shop "M.Video"
http://cepco.ru/ m. Preobrazhenskaya Square, Well lane, house 3 Building 25
https://care.b2x.com/ru/en m. Theatrical, ul. Petrovka, d.2 and m. Lubyanka ul. Nicolkaya, d.10.
http://www.ymservice.ru/ m. Barricade, ul. Sadovaya-Kudrinskaya D.20 and m. University, Lomonosovsky Avenue d. 25 Corp. 2 and m. Mayakovskaya, ul. Tverskaya, d. 24 C1

If you encountered a problem related to "apple" technician or one of apple services, and solve it on their own or with the help of specialists with failed, it's time to ask the company's support. About how to contact technical support Apple will tell in this instruction.

Important: Before calling or writing to Apple, make sure that your device is still entitled to maintain and support. You can do this on the special page of the Apple official site, where you need to enter the serial number of the device and click "Continue."

Contact Apple Technical Support by phone

Most. fast way Apple support is a call by phone. Moreover, it is by phone that you can receive advice on the work of all your devices - the possibility of online chat with representatives of the company will be available far from all issues.

Apple technical support number: 8 495 580 9557

It is worth noting that the line works only on weekdays, from 09:00 to 20:00 Moscow time.