The iPhone does not enter the AppStore or why the service does not work. "Unable to connect to iTunes Store"
Apple operating systems and services are proud of the title of the most stable, quick and reliable. Indeed, within Apple services, errors and failures arise less often than competitors, but this does not mean that there are no errors at all. Online services "Apple" Corporation sometimes behave more unpredictable than solutions to competitors. Especially when it comes to such a "machine" for the sale and synchronization of content, like iTunes.
Why do you need an iTunes Store?
Absolute all Apple users are familiar with the program and service of iTunes. This is a powerful mediacombine combined with app stores, music, podcasts, books and films. Recently, service streaming music is also tied to iTunes account.
This is the necessary element of the IOS and MacOS software ecosystem, without which the meaning of the use of gadgets developed in Cupertino is lost. Therefore, it is very important to have an iTunes working account, uninterruptedly functioning throughout the time, so that you have not lost access to your musical collection and programs used on the iPhone or iPad. Alas, everything does not always function smoothly, and iTunes refuses to work, spoke only by the connection error message.
Why not be able to connect to iTunes Store? Consider all the options that interfere with the normal operation of the service.
Internet connection check
If your iPhone or iPad writes: "Failed to connect to iTunes Store," first check your Internet connection. Although it is trite, but it happens. Sometimes due to problems on the side of the router or even the provider, there are problems that interfere with a specific computer or smartphone to access iTunes services. Ideally, you must have a stable connection to Wi-Fi and be close to the router.
If it does not help, try disconnecting from Wi-Fi and connect using cellular data. If when connected using iTunes Store, it works, then you should contact your provider and find out if they do not block access to Apple services.
Problems on Apple servers
Do not forget that Apple has problems. In March 2015, a large-scale collapse had happened when all the services associated with the iTunes Store were "fell". Thousands of people tried to upload an app or song, but received only an error message. No one is insured against repeating those events, so before you start panicing and change something on your devices, go to the official Apple website and make sure that the necessary services are highlighted in green (this signal means that the service works all over the world and everyone has to Him access).
Parental control settings
Sometimes the situation is when it is not possible to connect to the iTunes Store on the iPhone, iPad or Mac, arises due to the fact that in one time age limits were tuned here. To check it, you need:
- open iTunes application;
- go to the "File" menu (in the upper left corner);
- select subparagraph "Settings";
- there it is necessary to find the Submenu "Parental Control / Limit" (a yellow circle with the image of people);
- when at the bottom you will see several "checkboxes", make sure that in front of the iTunes Store is not worth a tick, if you stand, then remove.
In the same menu, you can open or close access to the other. apple servicesBut this can only make a computer administrator.
Restarting devices
If before it was found that it was not possible to connect to the iTunes Store, you could easily use it in the same network and with the same gadget, then it may be necessary to resort to a massive reboot. This is perhaps the easiest way to fix something.
Start from the router. It is enough to turn off the power, pulling the plug from the socket, and after half a minute (this time is necessary for a full reboot) turn on again. If it does not help, restart your smartphone, computer or tablet. To restart the iPhone or iPad, hold the "Home" button at the same time and the lock button, wait 10 seconds. To restart the computer running MacOS, clamp the power button and hold it for 15 seconds.
Setting up dates and time
Apple gadgets have an interesting dependence on the date and time. Many people remember what resonance caused a failure, destroying smartphones and tablets simply because of the date of the date for the 1970 year, which speaks of the special love of iOS to punctuality. Moreover, many devices (optionally from the "apple" corporation) can not access the network at all, if they have an incorrect date, because because of this, the web resources cannot verify the authenticity of the certificates.
The Internet is already enough to determine time on your device and real time in your time zone, and they must match each other. To change the date in the smartphone and tablet running iOS, you need:
- go to the "Basic" submenu;
- then open subparagraph "Date and Time";
- next, two ways - either you turn on the "automatically" toggle switch, and the gadget itself will set the time, or find out the exact time and manually set it.
Exit and enter account
Another way to eliminate the error "cannot connect to iTunes Store" is a simple "Relog". In order to do this, it is necessary:
- open the "Settings" application;
- go to the iTunes Store and AppStore submenu;
- click on your name (mailbox address);
- select the option "exit", and then go back and check if the service works.
Software update
Top managers from Cupertino insist on the fact that every smartphone owner, a tablet or a computer from Apple should use only the most fresh software And they call it almost the most important solution to all the problems that arise with their gadgets. In order to update its device to the latest software version:
- open the "Settings" application;
- go to the "Main" submenu;
- select subparagraph "Update software" and wait for the end of the update.
Instead of imprisonment
Many of the procedures described above seem to be banal and ineffective, but in fact everything is different. Apple cloud system structure is so complex and unpredictable that a banal reboot can radically change the behavior of the gadget. Therefore, before annuling technical support, try all the options described above maybe one of them will be suitable for you, and the error"Failed to connect to iTunes Store" on the iPad, iPhone and Mac will disappear.
With the purchase of any "apple" gadget you will have to register an Apple ID. This is a mandatory step to use the device. This data will be needed even with a simple download to the free app from the AppStore store. There are cases where you cannot log in through the account. What to do in this case?
ID This is your account through which you can use. apple services. These include: AppStore, iMessage, ICloud, Apple Music., FaceTime and others. Using this entry, you can enable the iPhone search function in ICLOUD and in the case of a phone loss, block it remotely.
Also, Apple IDs are used when synchronizing and restoring the device. When registering, you get 5 GB of place in cloud storage icloud. You can place backup copies of personal data for restoration cases there. The entrance to these services occurs through the password from the account. You can create such a record in several ways.
Ways to create an Apple ID
Usually such an account is created when the Gadget is first used. If you have already enjoyed, for example, the iPhone, then when changing the old model, you can use an existing ID. The very first step is the creation electronic drawer. Be sure to use your data and specify them correctly. In the future, you may need to restore a password from the box (if forget) and then you can confirm that it is your email address.
You can create an account using a computer or directly from the device itself. In both cases, you will need an internet connection with a good signal and speed. To create directly from the gadget there are two ways: by specifying the payment card and free way. Conditionally, you can divide the created accounts for free and indicating the map number. Card registration is needed if you are going to buy software. To do this, open the "Settings" icon and find the "iTunes Store" section App Store." In the unfolded area, click "Create Apple ID".
For free registration Open the AppStore icon. Choose some free app and click the "Download" button. Alert with multiple action options will be released: go through an existing ID or create a new one. Choose "Create ...". Further path of the first method and the second are almost identical. Enter data for registration. Read all the conditions and the proposed information. After you click "Accept" you agree to act in their framework.
Answer a few questions (write down anywhere anywhere) that will help when recovering an account. After the payment received will appear. If you register the map, specify its data. If using free way, then press "no." Complete the registration by clicking "Next". Check the mail-specified mail. Open an Apple letter and follow the instructions. Ready.
The second method involves PCs and program iTunes.. Here you can also specify a map or not. Open the program and in the workspace right click "iTunes Store" if you specify the map. If not, go to the store and download the free app and open the menu through it. The following steps are the same. There will be an alert in which you need to click "Create ...". Specify all the data, answer questions, read and agree with the conditions as described above. Also specify the card data or click "No". Complete registration, check the mail, follow the instructions.
It is impossible to create an account
The resultant reason for the impossible registration is age. Register an Apple ID can only if you have more than 13 years old. In this case, this is possible with the consent of the parents (guardians). Full registration is possible at the age of 18. If you initially indicated a more young age (up to 18 years) and after the failure, the data was replaced correctly, registration will not pass.
You cannot use for account electronic addresses: [email protected] and [email protected]. Well sudden service @ gmail.com. Also, the registration problem may arise due to the use of incorrect signs in the password and login. The complexity of the password must be respected. It is not allowed to use simple combinations and repetition of characters (three in a row). Call all these features when registering, and you can register successfully.
What if the message "Failure at the entrance appeared. The limit number is activated free records"? It happens if you acquire a gadget used. On one device, you can activate only multiple accounts, it is programmed apple company.
Take advantage of other iOS device. Pre-exit the recorded apple records in the settings. Go away and use Apple ID for your phone.
Or if you have the opportunity to use Mac with its system, you can get rid of this problem through settings icloud. on the computer. Enter your account data, then it is activated, and you can use it on the phone.
Apple ID entry failure
Check failure can occur for several reasons. It can be like software failure Systems or access to Apple Server (technical work, for example). What if such a problem happened. You can eliminate checks in two ways.
Passage of activation via iTunes
The iTunes program also can sometimes "bug". In order to get rid of the most frequent errors, take the following measures:
- Make sure that the Internet works correctly and its speed is high enough for this operation.
- If you have antivirus software, turn it off for a while.
- Update iTunes program to topical version.
- Exit the account encountered in iTunes. To do this, in the program at the top of the left, click the "Store" icon. Select the "Computer Devitorization" item. After that restart the PC. After switching on, log in again.
Skipping ID formation
If you fail to log in through your account, go back to the phone settings window. And click on the "Set up as new iPhone" In the activation window that opens, click the "Skip this step" item. Confirm your actions by pressing the "Skip" key. Complete the rest of the phone activation steps and access the device.
Now to activate your account, go to the "Settings" icon and pass authorization. If for some reason it is still not possible to log in, check the following parameters:
- Make sure that the company's services are available at the time of authorization and do not conduct any preventive work.
- Make sure the date and time is set correctly. If you automatically set the correct parameters, it is not possible, set them into manual.
- Check the relevance of the OS. Often beta versions may have system bugs.
- Check out the performance of the Internet network. The signal must be good and have high speed.
- Try to exit the account and restart the device. After logging out again.
- Swipe the settings to the factory.
Try all the proposed ways to adjust the entry in Apple ID. If after all the measures, the problem remains, contact an authorized service center for diagnosis and possible repair.
Usually the AppStore application does not cause problems. When working and high-speed connecting to a cellular network or Wi-Fi App Store works like a clock. All the same unexpected entry errors and malfunctions are alarming.
Connection failed to the App Store is as follows:
Connection Failure to App Store on iPhone
The solution is always there! It is important to find the right approach.
AppleID entry error
Check if your appleid works, is it not blocked by Apple. Try to enter B. service icloud. From computer on site icloud.com. If the input managed - check the parameters: Whether the password is replaced to this ID. Check iTunes authorization on your computer with the same appleid.
Apple device in aircraft
Turn off the airrest - with it is prohibited from the use of any radio gadget, except the GPS receiving.
Do not turn on the air without the need
APP STORE access to cellular network
Although the App Store is standard Annex iOS, it can also be disconnected from cellular traffic. Check if the App Store application includes cell data in the mobile network settings.
If you turn off this access, there will be no traffic
Working VPN connection
Despite the fact that VPN "hides" your traffic from censors in the network, this protocol can "slow down" your tasks due to the stirring of traffic and permanent "shock" download of VPN servers, especially if the VPN account is free. Turn off the VPN profiles - from the VPN frequency of errors when working with the App Store often increases to 10 or more times, and the App Store speed drops noticeably.
Often VPN interferes, and does not help
When you download from the App Store "heavy" IOS application size under 200 MB, the download can break down several times, without VPN such an application would load faster and disruptions.
No Internet access
Top up balance, check the availability of the Internet option. Find out, is not expired subscription fee On your tariff.
"Burned" all high-speed traffic online package
You may have exhausted high-speed traffic on the "package" of your fare. At speeds 32 and 64 kbps, the entrance to the App Store can delay for a long time.
Please wait. Evaluation of the remaining time: 10 minutes
Insert another SIM on which traffic still has, "extend the speed" on the tariff or change the tariff, or use the open Wi-Fi networks.
One of the application criteria for the App Store can be loading the search box on the new search tab applications iOS., or at least the number is already installed applications iOS that require updates. If it booted - everything can enter search query And start using the App Store.
The iPhone device does not "see" or does not catch a cellular network
Check the coverage area of \u200b\u200bboth networks of your cellular operator, availability of services, account balance (if roaming), find out if any moments hidden in your tariff notes.
Preferably generation of the network not lower than 3G
If you have not used the services for a long time - find out if your SIM-card is not expired (the branch of this SIM chip from the number and tariff). Insert another SIM card with a profitable mobile Internet and check the operation of the App Store service with it.
SIM Lock on iPhone or iPad. Network is not available
If you are "lucky" with SIM Lock (Lock for all telecom operators - In addition, which owns a cellular company, selling you iPhone or iPad). There were cases when, for example, MegaFon as an Apple gadget distributor blocked these devices so that people could not use MTS, Beeline and other networks. Also in Russia, for example, "mounted" under American operators AT & T or Verizon devices have come.
Contact SC. "Unlock" the gadget will help either representatives of Apple, or specialists from the head "operator's head" or the express service center where you purchased this iPhone or iPad.
Disable cell data on a gadget
Cell data - access to 3G / 4G packet networks in mobile networks. They must be active. If you do not have an Internet via Wi-Fi - the App Store will not work.
In the absence of Wi-Fi, they must be active
App Store Service Error
Despite the huge power of Apple servers serving a multimillion army iPhone owners And the iPad worldwide, the App Store server (iTunes Store) may fail by itself. Perhaps the AppStore developers test new, just developed functionality, scheduled maintenance of the App Store servers, etc. In any case, it is not your fault. Try to enter the App Store later.
Unable to upload a page
No connection to Wi-Fi Internet
Check if Wi-Fi is enabled on the gadget itself.
Remember that you have connected to any networks. Due to the lack of interest to the access points of Wi-Fi, the passwords from which you know, or open (public) hotspots iPhone or iPad nowhere to take Internet traffic to enter the App Store.
Used when data is not available on SIM
Check out the availability of home (at the provider) or cellular (on the SIM card) of the Internet on your Wi-Fi routers.
If you are connected to hotspot - perhaps, restrictions on the Internet by the owner of this hotspot are introduced. Look for another open Network Wi-Fi.
It should have the Internet
IOS Firmware Software on Device
Like any operating system, iOS, despite reliability and high performance, it can easily give a failure in the work. The reasons:
"Skate" to the last stable, completed version of iOS is possible until Apple signs it.
Remove iOS jailbreak if the problems started after it. Restore the iPhone or iPad through iTunes or ITools, "reflashing" again.
Rarely, but happens when the software is partially or completely, "tupits" after the device is dropped or hitting it. iOS on Apple Idevices is no exception. Restart your iPhone or iPad.
The modem version (for example, 6.0.0.0 - the last for iPhone 4S on iOS 9.3.5) caused a conflict with the "Custom" IOS assembly. A very rare case.
They must be compatible
Re-flashing your gadget "from scratch" - on it should be a "fresh" official release of IOS, and not what fell, the collected where it fell and how it fell. Apple technique is a closed "box" product, which is reacting with "Kuliborism".
The radio module on the gadget is damaged
This can happen from the negligent appeal from the iPhone or iPad: the device fell, hit, "wet", etc. Contact the ISTORE service center or similar, where you have a 3G / 4G module. wi-Fi module, built-in modem and other nodes that meet the "Telecom" (data transfer) on your iPhone or iPad. Replacing and restoring electronic filling soldering is the costly work of the High Tech level, including the value of the components themselves; It is more profitable to invest in a new gadget.
Can not break the screen
We wish you not to stay without the App Store - this is a reliable provider of iOS applications that are comprehensively.
In this article, I will talk about the reasons why the iPhone does not enter the App Store, there is an inscription of the connection failure and other problems.
This article is suitable for all iPhone models XS / XR / X / 8/7 / 6/5 and Plus on iOS 12. On older versions may differ or missing the menu items and hardware support specified in the article.
Connection failure when entering the App Store
There are several reasons why there may be problems with the functioning of the App Store. All of them have their own solutions that can correct the situation.
The connection failure is manifested when a new application is installed. Before searching for the causes of failure and solving such a problem, you should make sure that the used version of the firmware does not apply to the beta version.
Quite often, the beta versions are not refined, which is why there may be the cause of the various problems of the functioning of the device as a whole. When applied trial versionYou must wait until all the probable bugs have been deleted by developers and the possibility of a gadget will be updated to a new modified version. If the device works full version Firmware, but due to the failure of the connection it is impossible to update or install applications, you should set the cause of the error and the way to solve it.
Incorrect time and date
To solve the problem, set the correct data or activate the function automatic installation time and date. To set the time and date manually, perform steps:
- Go to "Settings", choose the "main" and "date and time".
- We specify a year, month, numbers and current time (select time zone).
To automatically configure the data, it is enough to activate the "Automatically" option.
Increase
Hidden information about the serial number of the phone
In the "About Device" menu in the category where the firmware version, IMEI and the remaining data must be serial number Devices. In a situation where it is hidden or in a place where it should be displayed, any other information, the App Store server simply will not be able to authenticate the device. This situation may occur after iOS updates.
To solve the problem, you must reset the settings to the factory:
- Go through the path "Settings", choose "Basic".
- We specify "reset", then "reset all settings".
It is important to note that under the discharge of settings implies the removal of fully all information from the gadget, after which the user will have an iPhone as new. For preservation important information After reset, you need to make a backup before performing the operation:
- Go to "Settings", then click on "ICLOUD".
- Click on the "backup" and "".
Increase
It is still recommended to activate the "Backup in ICloud" option, with which backup Information will be carried out automatically when the gadget is connected to the Internet. After completing the procedure for resetting the settings to factory, it follows its gadget to set up as new, after which backup IClOUD Restore data.
Invalid network settings
When using Wi-Fi connection, there is a chance that there are problems with the Internet or alarm settings. Probably the network administrator has changed the settings or was limited to Wi-Fi access.
To solve the problem, the Internet should be checked. To do this, open the browser, after which you download any Internet site. If nothing happens, you need to check the router. There is a chance that it is necessary to reboot or the device does not work at all.
You can still disconnect from Wi-Fi and apply mobile Internet. If the error is not corrected, then the reason is in the product itself.
Increase
Spare solution
There is a fairly simple way with which you can solve the problem when the iPhone does not enter the App Store. It can easily use any user. We carry out the following algorithm:
The reasons for such errors include jailbreak. From it you can get rid only by restoring the gadget through iTunes:
- Connect the gadget to the computer with using USB. cable.
- Open iTunes, choose the device.
- Click on the "Restore" button.
Increase
App Store does not work application search
Recently, problems with the search for programs because of technical work Apple. When trying to search required applications In the catalog, they are simply not displayed in extradition. This applies to all applications and services.
There is one feature here - during the opening of the Popular item, applications are again displayed in extradition, they can be downloaded to their device without any problems. You can download applications using direct links, and update purchases purchased from the menu.
Until now, the reason for the occurrence of an error is still unknown, but it is definitely global, since it is manifested by massively. It is easy to expect until the problem itself itself, since the cause of the occurrence is not related to the user or its device. On average, wait from the pair of hours to several days.
Applications are not updated and applications are not downloaded.
Stop download
When the downloadable application remains all the time in the "waiting for download" status, you need to stop the download process.
Increase
The user needs to click on the program shortcut that expects boot to pause the download. Then it is prescribed non-application again so that the boot process is resumed.
Mode "On the plane"
When it is impossible to download the application, you must try to restore the boot process using the "on the aircraft" mode:
- We hold on the unlocked iPhone screen from the bottom-up and click on the aircraft icon to activate the mode.
- We look forward to a minute, then click on this icon again.
Increase
Switch to DFU mode
If nothing helps restore the ability to update or download from the App Store applicationsYou must use DFU mode:
- We connect the iPhone to the computer, run iTunes.
- Clamp hOME buttons And POWER at the same time and hold them in this position 10 seconds (the device restarts at that time) until the Apple logo appears on the screen.
- When an apple appears, you need to release the POWER button, and the Home key continues to hold until the iTunes icon is demonstrated.
Increase
iTunes will report that the phone is in DFU mode (recovery). Then you need to hold the HOME and POWER buttons simultaneously. They should be held before rebooting approximately 10 seconds.
Secret way to restore App Store
There are many reasons because of which the App Store does not work. There are many ways to solve them, but you can allocate universal way Remedy the problem and restore the correct operation of the Apple store.
This secret method is little known among Apple gadget users. The App Store online store has several tabs: updates, search, view, top charts and a selection. There is not enough "Update" buttons that would do possible update The store itself App Store. The lack of this button does not mean that the App Store cannot be updated.
To start updating the App Store online store and its contents, the user should carry out 10 consecutive clicks on any button that are located in the bottom panel (search, view, etc.). Using these actions, the selected user tab will be rebooted, and the information will boot there again.
Users iPhone and iPad often face a problem in the work of the App Store when you cannot install or update the application. MacDigger offers several simple waysWith which you can restore access to the online store.
1. Check if the App Store works
Perhaps the problem is on the side of the Apple, and right now no one can go to the App Store. In this case, you need to check the page that indicates the state of all online services of the company. The App Store is in the first place. If the problem arose quite recently, it can not be found yet. The page is updated every few minutes.
If the circle opposite the App Store is not highlighted in green, it remains to wait when Apple eliminates problems.
2. Check the Internet connection
Obviously, to access the app Store device Must be connected to the Internet. To make sure that the Internet is working, try performing any other actions, such as open in Google browser.
3. Connect to another Wi-Fi network
Even if Wi-Fi works fine, there may be restrictions in the settings that do not allow you to enter the App Store. For example, working networks can be configured in such a way as to block certain sites and services for saving. bandwidth. In this case, connect to another wi-Fi network Can solve the problem.
4. Check DNS settings
Domain Name System (DNS) allows Mac to convert domain names (for example, Apple.com) in IP addresses (for example, 17.172.224.47). If the DNS server used is disabled, slow or defective, problems may occur when you try to connect with the site or service.
It is possible that the DNS server is configured incorrectly or blocks the connection to the App Store through ports 80 and 443. But this method is recommended for more advanced users, otherwise can be done only worse.
5. Include loading after 3G or 4G
This should not hinder access, but if the device is configured to download applications via Wi-Fi, it will not be possible to do it on the cellular network.
Try connecting to K. reliable network Wi-Fi and install the application. You can also go to "Settings", section " cellular"And check that the switch near the App Store is highlighted in green.
In addition, in the iTunes Store and App Store settings section there is a "Cell data" item, which also need to be activated.
6. Ended traffic?
Perhaps the transmission of data on the cellular network is limited due to the exceeding the limit. You can contact the provider to clarify when the Internet traffic is accrued.
7. The application is more supported
The problem may be in an outdated application that is not supported by the installed version of iOS.. In this case, it is worth trying to download any other application to check it out.
8. The application weighs too much to download through a cellular network
Check the size of the application you are trying to install. The fact is that iOS blocks the loading of large applications (more than 100 MB) through a cellular connection.
You can solve the problem using a jailbreak and tweak 3GunRestrictor, and also connecting to Wi-Fi.
9. Go and go to the account again.
Sometimes you can troubleshoot the problems by way out and re-enter the profile. To do this, go to "Settings"\u003e ITunes Store and App Store. Click on Apple ID and in the menu that appears, select "Exit". Sign in to the profile again using the email settings.
10. Free memory
The problem may also be in a shortage of memory on the device. This is especially true of old models with a small amount of RAM and the built-in memory. To start twice, click on the "Home" button and close all open applications in the multitasking menu. If it does not help, restart the gadget.
11. Update the App Store
You can also forcibly update the App Store by clicking 10 times on the navigation panel (where the selection sections, "categories", Top Charts, "Search" and "Updates" are located. After that appear white screen and download message, and the application will be updated.
12. Check the date and time settings.
Date and time may be related to this problem, since the App Store uses them to determine the location. Open the "Settings"\u003e "Main"\u003e "Date and Time" and select the option "Automatically". Thus, the device will automatically set the time and date.
13. Relieve network settings
Try resetting network settings. To do this, go to "Settings"\u003e "Main"\u003e "Reset"\u003e "Reset network settings".
14. Update Software
We can talk about a common, but already known problem for a specific device model. In this case, the manufacturer was supposed to release the update operating system. Make sure that you are installed on your device. latest version OS. To do this, go to "Settings"\u003e "Basic"\u003e "Update by".
15. Contact Apple
If no way helps, contact the service apple support And tell them about the problem.
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